Used “Whatwe can dois..” ininteractionProvided thelink to theDeliveryTracker fortheir OrderUsed “Let’sget this takencare of foryou” in theinteractionUsed "Is thissomething thatyou would becomfortablewith?" ininteractionOfferedSurveyThankedCustomerfor theirLoyaltyAdvised ofSolutionBoosterOptionsProvidedHDPPcontactAdvisedcustomer ofself serveoptions inMyAccountRecappedwhat you didfor customerin yourinteractionUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionMakecustomerlaugh (haha,lol, or emojiscount!)AdvisedCustomer ofthe benefitsof having aMyAccountLet customerknow how tofile claimwith carrierCustomerthankedyouUsedemoji ingreetingReferredCustomertoProReferralAskedCustomerhow theyare todayOffered tocall storeforcustomerOffered tocall carrierforcustomerUsedemojisthroughoutinteractionProvidedcustomerwith carriertracking linkProvidedHDCCcontactAskedcustomer ifthey havefurtherquestionsUsed “Whatwe can dois..” ininteractionProvided thelink to theDeliveryTracker fortheir OrderUsed “Let’sget this takencare of foryou” in theinteractionUsed "Is thissomething thatyou would becomfortablewith?" ininteractionOfferedSurveyThankedCustomerfor theirLoyaltyAdvised ofSolutionBoosterOptionsProvidedHDPPcontactAdvisedcustomer ofself serveoptions inMyAccountRecappedwhat you didfor customerin yourinteractionUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionMakecustomerlaugh (haha,lol, or emojiscount!)AdvisedCustomer ofthe benefitsof having aMyAccountLet customerknow how tofile claimwith carrierCustomerthankedyouUsedemoji ingreetingReferredCustomertoProReferralAskedCustomerhow theyare todayOffered tocall storeforcustomerOffered tocall carrierforcustomerUsedemojisthroughoutinteractionProvidedcustomerwith carriertracking linkProvidedHDCCcontactAskedcustomer ifthey havefurtherquestions

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used “What we can do is..” in interaction
  2. Provided the link to the Delivery Tracker for their Order
  3. Used “Let’s get this taken care of for you” in the interaction
  4. Used "Is this something that you would be comfortable with?" in interaction
  5. Offered Survey
  6. Thanked Customer for their Loyalty
  7. Advised of Solution Booster Options
  8. Provided HDPP contact
  9. Advised customer of self serve options in MyAccount
  10. Recapped what you did for customer in your interaction
  11. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  12. Make customer laugh (haha, lol, or emojis count!)
  13. Advised Customer of the benefits of having a MyAccount
  14. Let customer know how to file claim with carrier
  15. Customer thanked you
  16. Used emoji in greeting
  17. Referred Customer to ProReferral
  18. Asked Customer how they are today
  19. Offered to call store for customer
  20. Offered to call carrier for customer
  21. Used emojis throughout interaction
  22. Provided customer with carrier tracking link
  23. Provided HDCC contact
  24. Asked customer if they have further questions