Offered tocall carrierforcustomerProvidedHDCCcontactUsed “Whatwe can dois..” ininteractionUsedemojisthroughoutinteractionAdvisedcustomer ofself serveoptions inMyAccountCustomerthankedyouProvidedHDPPcontactUsedemoji ingreetingRecappedwhat you didfor customerin yourinteractionUsed "Is thissomething thatyou would becomfortablewith?" ininteractionAskedCustomerhow theyare todayOfferedSurveyProvidedcustomerwith carriertracking linkReferredCustomertoProReferralLet customerknow how tofile claimwith carrierUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionAdvisedCustomer ofthe benefitsof having aMyAccountThankedCustomerfor theirLoyaltyOffered tocall storeforcustomerAdvised ofSolutionBoosterOptionsMakecustomerlaugh (haha,lol, or emojiscount!)Used “Let’sget this takencare of foryou” in theinteractionAskedcustomer ifthey havefurtherquestionsProvided thelink to theDeliveryTracker fortheir OrderOffered tocall carrierforcustomerProvidedHDCCcontactUsed “Whatwe can dois..” ininteractionUsedemojisthroughoutinteractionAdvisedcustomer ofself serveoptions inMyAccountCustomerthankedyouProvidedHDPPcontactUsedemoji ingreetingRecappedwhat you didfor customerin yourinteractionUsed "Is thissomething thatyou would becomfortablewith?" ininteractionAskedCustomerhow theyare todayOfferedSurveyProvidedcustomerwith carriertracking linkReferredCustomertoProReferralLet customerknow how tofile claimwith carrierUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionAdvisedCustomer ofthe benefitsof having aMyAccountThankedCustomerfor theirLoyaltyOffered tocall storeforcustomerAdvised ofSolutionBoosterOptionsMakecustomerlaugh (haha,lol, or emojiscount!)Used “Let’sget this takencare of foryou” in theinteractionAskedcustomer ifthey havefurtherquestionsProvided thelink to theDeliveryTracker fortheir Order

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered to call carrier for customer
  2. Provided HDCC contact
  3. Used “What we can do is..” in interaction
  4. Used emojis throughout interaction
  5. Advised customer of self serve options in MyAccount
  6. Customer thanked you
  7. Provided HDPP contact
  8. Used emoji in greeting
  9. Recapped what you did for customer in your interaction
  10. Used "Is this something that you would be comfortable with?" in interaction
  11. Asked Customer how they are today
  12. Offered Survey
  13. Provided customer with carrier tracking link
  14. Referred Customer to ProReferral
  15. Let customer know how to file claim with carrier
  16. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  17. Advised Customer of the benefits of having a MyAccount
  18. Thanked Customer for their Loyalty
  19. Offered to call store for customer
  20. Advised of Solution Booster Options
  21. Make customer laugh (haha, lol, or emojis count!)
  22. Used “Let’s get this taken care of for you” in the interaction
  23. Asked customer if they have further questions
  24. Provided the link to the Delivery Tracker for their Order