ReferredCustomertoProReferralProvidedHDPPcontactOffered tocall carrierforcustomerProvidedcustomerwith carriertracking linkProvided thelink to theDeliveryTracker fortheir OrderUsed "Is thissomething thatyou would becomfortablewith?" ininteractionLet customerknow how tofile claimwith carrierAdvisedCustomer ofthe benefitsof having aMyAccountOfferedSurveyUsedemoji ingreetingUsedemojisthroughoutinteractionAdvisedcustomer ofself serveoptions inMyAccountThankedCustomerfor theirLoyaltyAskedcustomer ifthey havefurtherquestionsMakecustomerlaugh (haha,lol, or emojiscount!)Used “Let’sget this takencare of foryou” in theinteractionAdvised ofSolutionBoosterOptionsUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionProvidedHDCCcontactOffered tocall storeforcustomerCustomerthankedyouUsed “Whatwe can dois..” ininteractionAskedCustomerhow theyare todayRecappedwhat you didfor customerin yourinteractionReferredCustomertoProReferralProvidedHDPPcontactOffered tocall carrierforcustomerProvidedcustomerwith carriertracking linkProvided thelink to theDeliveryTracker fortheir OrderUsed "Is thissomething thatyou would becomfortablewith?" ininteractionLet customerknow how tofile claimwith carrierAdvisedCustomer ofthe benefitsof having aMyAccountOfferedSurveyUsedemoji ingreetingUsedemojisthroughoutinteractionAdvisedcustomer ofself serveoptions inMyAccountThankedCustomerfor theirLoyaltyAskedcustomer ifthey havefurtherquestionsMakecustomerlaugh (haha,lol, or emojiscount!)Used “Let’sget this takencare of foryou” in theinteractionAdvised ofSolutionBoosterOptionsUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionProvidedHDCCcontactOffered tocall storeforcustomerCustomerthankedyouUsed “Whatwe can dois..” ininteractionAskedCustomerhow theyare todayRecappedwhat you didfor customerin yourinteraction

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referred Customer to ProReferral
  2. Provided HDPP contact
  3. Offered to call carrier for customer
  4. Provided customer with carrier tracking link
  5. Provided the link to the Delivery Tracker for their Order
  6. Used "Is this something that you would be comfortable with?" in interaction
  7. Let customer know how to file claim with carrier
  8. Advised Customer of the benefits of having a MyAccount
  9. Offered Survey
  10. Used emoji in greeting
  11. Used emojis throughout interaction
  12. Advised customer of self serve options in MyAccount
  13. Thanked Customer for their Loyalty
  14. Asked customer if they have further questions
  15. Make customer laugh (haha, lol, or emojis count!)
  16. Used “Let’s get this taken care of for you” in the interaction
  17. Advised of Solution Booster Options
  18. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  19. Provided HDCC contact
  20. Offered to call store for customer
  21. Customer thanked you
  22. Used “What we can do is..” in interaction
  23. Asked Customer how they are today
  24. Recapped what you did for customer in your interaction