ReferredCustomertoProReferralCustomerthankedyouUsed "Is thissomething thatyou would becomfortablewith?" ininteractionUsedemojisthroughoutinteractionLet customerknow how tofile claimwith carrierOffered tocall carrierforcustomerAdvised ofSolutionBoosterOptionsProvided thelink to theDeliveryTracker fortheir OrderOfferedSurveyProvidedHDCCcontactProvidedcustomerwith carriertracking linkRecappedwhat you didfor customerin yourinteractionUsed “Let’sget this takencare of foryou” in theinteractionAdvisedcustomer ofself serveoptions inMyAccountAdvisedCustomer ofthe benefitsof having aMyAccountThankedCustomerfor theirLoyaltyUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionAskedcustomer ifthey havefurtherquestionsProvidedHDPPcontactUsedemoji ingreetingMakecustomerlaugh (haha,lol, or emojiscount!)AskedCustomerhow theyare todayOffered tocall storeforcustomerUsed “Whatwe can dois..” ininteractionReferredCustomertoProReferralCustomerthankedyouUsed "Is thissomething thatyou would becomfortablewith?" ininteractionUsedemojisthroughoutinteractionLet customerknow how tofile claimwith carrierOffered tocall carrierforcustomerAdvised ofSolutionBoosterOptionsProvided thelink to theDeliveryTracker fortheir OrderOfferedSurveyProvidedHDCCcontactProvidedcustomerwith carriertracking linkRecappedwhat you didfor customerin yourinteractionUsed “Let’sget this takencare of foryou” in theinteractionAdvisedcustomer ofself serveoptions inMyAccountAdvisedCustomer ofthe benefitsof having aMyAccountThankedCustomerfor theirLoyaltyUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionAskedcustomer ifthey havefurtherquestionsProvidedHDPPcontactUsedemoji ingreetingMakecustomerlaugh (haha,lol, or emojiscount!)AskedCustomerhow theyare todayOffered tocall storeforcustomerUsed “Whatwe can dois..” ininteraction

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referred Customer to ProReferral
  2. Customer thanked you
  3. Used "Is this something that you would be comfortable with?" in interaction
  4. Used emojis throughout interaction
  5. Let customer know how to file claim with carrier
  6. Offered to call carrier for customer
  7. Advised of Solution Booster Options
  8. Provided the link to the Delivery Tracker for their Order
  9. Offered Survey
  10. Provided HDCC contact
  11. Provided customer with carrier tracking link
  12. Recapped what you did for customer in your interaction
  13. Used “Let’s get this taken care of for you” in the interaction
  14. Advised customer of self serve options in MyAccount
  15. Advised Customer of the benefits of having a MyAccount
  16. Thanked Customer for their Loyalty
  17. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  18. Asked customer if they have further questions
  19. Provided HDPP contact
  20. Used emoji in greeting
  21. Make customer laugh (haha, lol, or emojis count!)
  22. Asked Customer how they are today
  23. Offered to call store for customer
  24. Used “What we can do is..” in interaction