ThankedCustomerfor theirLoyaltyUsed “Let’sget this takencare of foryou” in theinteractionUsedemojisthroughoutinteractionOffered tocall storeforcustomerCustomerthankedyouOfferedSurveyMakecustomerlaugh (haha,lol, or emojiscount!)Askedcustomer ifthey havefurtherquestionsUsed "Is thissomething thatyou would becomfortablewith?" ininteractionAdvisedcustomer ofself serveoptions inMyAccountRecappedwhat you didfor customerin yourinteractionAdvisedCustomer ofthe benefitsof having aMyAccountProvidedHDCCcontactReferredCustomertoProReferralProvided thelink to theDeliveryTracker fortheir OrderUsedemoji ingreetingLet customerknow how tofile claimwith carrierAdvised ofSolutionBoosterOptionsUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionProvidedcustomerwith carriertracking linkUsed “Whatwe can dois..” ininteractionOffered tocall carrierforcustomerAskedCustomerhow theyare todayProvidedHDPPcontactThankedCustomerfor theirLoyaltyUsed “Let’sget this takencare of foryou” in theinteractionUsedemojisthroughoutinteractionOffered tocall storeforcustomerCustomerthankedyouOfferedSurveyMakecustomerlaugh (haha,lol, or emojiscount!)Askedcustomer ifthey havefurtherquestionsUsed "Is thissomething thatyou would becomfortablewith?" ininteractionAdvisedcustomer ofself serveoptions inMyAccountRecappedwhat you didfor customerin yourinteractionAdvisedCustomer ofthe benefitsof having aMyAccountProvidedHDCCcontactReferredCustomertoProReferralProvided thelink to theDeliveryTracker fortheir OrderUsedemoji ingreetingLet customerknow how tofile claimwith carrierAdvised ofSolutionBoosterOptionsUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionProvidedcustomerwith carriertracking linkUsed “Whatwe can dois..” ininteractionOffered tocall carrierforcustomerAskedCustomerhow theyare todayProvidedHDPPcontact

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thanked Customer for their Loyalty
  2. Used “Let’s get this taken care of for you” in the interaction
  3. Used emojis throughout interaction
  4. Offered to call store for customer
  5. Customer thanked you
  6. Offered Survey
  7. Make customer laugh (haha, lol, or emojis count!)
  8. Asked customer if they have further questions
  9. Used "Is this something that you would be comfortable with?" in interaction
  10. Advised customer of self serve options in MyAccount
  11. Recapped what you did for customer in your interaction
  12. Advised Customer of the benefits of having a MyAccount
  13. Provided HDCC contact
  14. Referred Customer to ProReferral
  15. Provided the link to the Delivery Tracker for their Order
  16. Used emoji in greeting
  17. Let customer know how to file claim with carrier
  18. Advised of Solution Booster Options
  19. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  20. Provided customer with carrier tracking link
  21. Used “What we can do is..” in interaction
  22. Offered to call carrier for customer
  23. Asked Customer how they are today
  24. Provided HDPP contact