Offered tocall storeforcustomerAdvisedcustomer ofself serveoptions inMyAccountProvided thelink to theDeliveryTracker fortheir OrderReferredCustomertoProReferralUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionThankedCustomerfor theirLoyaltyAdvised ofSolutionBoosterOptionsCustomerthankedyouAskedCustomerhow theyare todayMakecustomerlaugh (haha,lol, or emojiscount!)Used “Whatwe can dois..” ininteractionProvidedHDPPcontactOffered tocall carrierforcustomerAdvisedCustomer ofthe benefitsof having aMyAccountProvidedcustomerwith carriertracking linkUsed "Is thissomething thatyou would becomfortablewith?" ininteractionUsedemoji ingreetingUsed “Let’sget this takencare of foryou” in theinteractionProvidedHDCCcontactUsedemojisthroughoutinteractionOfferedSurveyAskedcustomer ifthey havefurtherquestionsLet customerknow how tofile claimwith carrierRecappedwhat you didfor customerin yourinteractionOffered tocall storeforcustomerAdvisedcustomer ofself serveoptions inMyAccountProvided thelink to theDeliveryTracker fortheir OrderReferredCustomertoProReferralUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionThankedCustomerfor theirLoyaltyAdvised ofSolutionBoosterOptionsCustomerthankedyouAskedCustomerhow theyare todayMakecustomerlaugh (haha,lol, or emojiscount!)Used “Whatwe can dois..” ininteractionProvidedHDPPcontactOffered tocall carrierforcustomerAdvisedCustomer ofthe benefitsof having aMyAccountProvidedcustomerwith carriertracking linkUsed "Is thissomething thatyou would becomfortablewith?" ininteractionUsedemoji ingreetingUsed “Let’sget this takencare of foryou” in theinteractionProvidedHDCCcontactUsedemojisthroughoutinteractionOfferedSurveyAskedcustomer ifthey havefurtherquestionsLet customerknow how tofile claimwith carrierRecappedwhat you didfor customerin yourinteraction

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered to call store for customer
  2. Advised customer of self serve options in MyAccount
  3. Provided the link to the Delivery Tracker for their Order
  4. Referred Customer to ProReferral
  5. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  6. Thanked Customer for their Loyalty
  7. Advised of Solution Booster Options
  8. Customer thanked you
  9. Asked Customer how they are today
  10. Make customer laugh (haha, lol, or emojis count!)
  11. Used “What we can do is..” in interaction
  12. Provided HDPP contact
  13. Offered to call carrier for customer
  14. Advised Customer of the benefits of having a MyAccount
  15. Provided customer with carrier tracking link
  16. Used "Is this something that you would be comfortable with?" in interaction
  17. Used emoji in greeting
  18. Used “Let’s get this taken care of for you” in the interaction
  19. Provided HDCC contact
  20. Used emojis throughout interaction
  21. Offered Survey
  22. Asked customer if they have further questions
  23. Let customer know how to file claim with carrier
  24. Recapped what you did for customer in your interaction