(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provided HDCC contact
Advised of Solution Booster Options
Customer thanked you
Advised Customer of the benefits of having a MyAccount
Asked Customer how they are today
Recapped what you did for customer in your interaction
Referred Customer to ProReferral
Used “Let’s get this taken care of for you” in the interaction
Make customer laugh (haha, lol, or emojis count!)
Asked customer if they have further questions
Used "Is this something that you would be comfortable with?" in interaction
Let customer know how to file claim with carrier
Used “What we can do is..” in interaction
Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
Provided HDPP contact
Used emoji in greeting
Advised customer of self serve options in MyAccount
Offered to call carrier for customer
Used emojis throughout interaction
Provided customer with carrier tracking link
Offered to call store for customer
Offered Survey
Provided the link to the Delivery Tracker for their Order
