Used "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionUsed “Whatwe can dois..” ininteractionProvidedHDPPcontactCustomerthankedyouProvidedHDCCcontactAdvised ofSolutionBoosterOptionsThankedCustomerfor theirLoyaltyUsedemojisthroughoutinteractionAdvisedCustomer ofthe benefitsof having aMyAccountAskedCustomerhow theyare todayProvided thelink to theDeliveryTracker fortheir OrderLet customerknow how tofile claimwith carrierReferredCustomertoProReferralOffered tocall carrierforcustomerAskedcustomer ifthey havefurtherquestionsUsed "Is thissomething thatyou would becomfortablewith?" ininteractionOfferedSurveyProvidedcustomerwith carriertracking linkAdvisedcustomer ofself serveoptions inMyAccountOffered tocall storeforcustomerMakecustomerlaugh (haha,lol, or emojiscount!)Usedemoji ingreetingUsed “Let’sget this takencare of foryou” in theinteractionRecappedwhat you didfor customerin yourinteractionUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionUsed “Whatwe can dois..” ininteractionProvidedHDPPcontactCustomerthankedyouProvidedHDCCcontactAdvised ofSolutionBoosterOptionsThankedCustomerfor theirLoyaltyUsedemojisthroughoutinteractionAdvisedCustomer ofthe benefitsof having aMyAccountAskedCustomerhow theyare todayProvided thelink to theDeliveryTracker fortheir OrderLet customerknow how tofile claimwith carrierReferredCustomertoProReferralOffered tocall carrierforcustomerAskedcustomer ifthey havefurtherquestionsUsed "Is thissomething thatyou would becomfortablewith?" ininteractionOfferedSurveyProvidedcustomerwith carriertracking linkAdvisedcustomer ofself serveoptions inMyAccountOffered tocall storeforcustomerMakecustomerlaugh (haha,lol, or emojiscount!)Usedemoji ingreetingUsed “Let’sget this takencare of foryou” in theinteractionRecappedwhat you didfor customerin yourinteraction

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  2. Used “What we can do is..” in interaction
  3. Provided HDPP contact
  4. Customer thanked you
  5. Provided HDCC contact
  6. Advised of Solution Booster Options
  7. Thanked Customer for their Loyalty
  8. Used emojis throughout interaction
  9. Advised Customer of the benefits of having a MyAccount
  10. Asked Customer how they are today
  11. Provided the link to the Delivery Tracker for their Order
  12. Let customer know how to file claim with carrier
  13. Referred Customer to ProReferral
  14. Offered to call carrier for customer
  15. Asked customer if they have further questions
  16. Used "Is this something that you would be comfortable with?" in interaction
  17. Offered Survey
  18. Provided customer with carrier tracking link
  19. Advised customer of self serve options in MyAccount
  20. Offered to call store for customer
  21. Make customer laugh (haha, lol, or emojis count!)
  22. Used emoji in greeting
  23. Used “Let’s get this taken care of for you” in the interaction
  24. Recapped what you did for customer in your interaction