Used "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionCustomerthankedyouOffered tocall storeforcustomerUsedemoji ingreetingReferredCustomertoProReferralUsedemojisthroughoutinteractionOfferedSurveyThankedCustomerfor theirLoyaltyAskedCustomerhow theyare todayProvidedHDCCcontactProvidedcustomerwith carriertracking linkMakecustomerlaugh (haha,lol, or emojiscount!)ProvidedHDPPcontactAdvisedCustomer ofthe benefitsof having aMyAccountUsed "Is thissomething thatyou would becomfortablewith?" ininteractionAdvisedcustomer ofself serveoptions inMyAccountRecappedwhat you didfor customerin yourinteractionUsed “Whatwe can dois..” ininteractionAdvised ofSolutionBoosterOptionsUsed “Let’sget this takencare of foryou” in theinteractionOffered tocall carrierforcustomerProvided thelink to theDeliveryTracker fortheir OrderAskedcustomer ifthey havefurtherquestionsLet customerknow how tofile claimwith carrierUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionCustomerthankedyouOffered tocall storeforcustomerUsedemoji ingreetingReferredCustomertoProReferralUsedemojisthroughoutinteractionOfferedSurveyThankedCustomerfor theirLoyaltyAskedCustomerhow theyare todayProvidedHDCCcontactProvidedcustomerwith carriertracking linkMakecustomerlaugh (haha,lol, or emojiscount!)ProvidedHDPPcontactAdvisedCustomer ofthe benefitsof having aMyAccountUsed "Is thissomething thatyou would becomfortablewith?" ininteractionAdvisedcustomer ofself serveoptions inMyAccountRecappedwhat you didfor customerin yourinteractionUsed “Whatwe can dois..” ininteractionAdvised ofSolutionBoosterOptionsUsed “Let’sget this takencare of foryou” in theinteractionOffered tocall carrierforcustomerProvided thelink to theDeliveryTracker fortheir OrderAskedcustomer ifthey havefurtherquestionsLet customerknow how tofile claimwith carrier

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  2. Customer thanked you
  3. Offered to call store for customer
  4. Used emoji in greeting
  5. Referred Customer to ProReferral
  6. Used emojis throughout interaction
  7. Offered Survey
  8. Thanked Customer for their Loyalty
  9. Asked Customer how they are today
  10. Provided HDCC contact
  11. Provided customer with carrier tracking link
  12. Make customer laugh (haha, lol, or emojis count!)
  13. Provided HDPP contact
  14. Advised Customer of the benefits of having a MyAccount
  15. Used "Is this something that you would be comfortable with?" in interaction
  16. Advised customer of self serve options in MyAccount
  17. Recapped what you did for customer in your interaction
  18. Used “What we can do is..” in interaction
  19. Advised of Solution Booster Options
  20. Used “Let’s get this taken care of for you” in the interaction
  21. Offered to call carrier for customer
  22. Provided the link to the Delivery Tracker for their Order
  23. Asked customer if they have further questions
  24. Let customer know how to file claim with carrier