Used "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionProvidedcustomerwith carriertracking linkMakecustomerlaugh (haha,lol, or emojiscount!)Used “Let’sget this takencare of foryou” in theinteractionLet customerknow how tofile claimwith carrierAskedCustomerhow theyare todayProvidedHDCCcontactUsedemoji ingreetingOfferedSurveyThankedCustomerfor theirLoyaltyOffered tocall carrierforcustomerCustomerthankedyouUsedemojisthroughoutinteractionOffered tocall storeforcustomerUsed “Whatwe can dois..” ininteractionProvidedHDPPcontactReferredCustomertoProReferralAskedcustomer ifthey havefurtherquestionsUsed "Is thissomething thatyou would becomfortablewith?" ininteractionAdvisedcustomer ofself serveoptions inMyAccountAdvisedCustomer ofthe benefitsof having aMyAccountAdvised ofSolutionBoosterOptionsProvided thelink to theDeliveryTracker fortheir OrderRecappedwhat you didfor customerin yourinteractionUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionProvidedcustomerwith carriertracking linkMakecustomerlaugh (haha,lol, or emojiscount!)Used “Let’sget this takencare of foryou” in theinteractionLet customerknow how tofile claimwith carrierAskedCustomerhow theyare todayProvidedHDCCcontactUsedemoji ingreetingOfferedSurveyThankedCustomerfor theirLoyaltyOffered tocall carrierforcustomerCustomerthankedyouUsedemojisthroughoutinteractionOffered tocall storeforcustomerUsed “Whatwe can dois..” ininteractionProvidedHDPPcontactReferredCustomertoProReferralAskedcustomer ifthey havefurtherquestionsUsed "Is thissomething thatyou would becomfortablewith?" ininteractionAdvisedcustomer ofself serveoptions inMyAccountAdvisedCustomer ofthe benefitsof having aMyAccountAdvised ofSolutionBoosterOptionsProvided thelink to theDeliveryTracker fortheir OrderRecappedwhat you didfor customerin yourinteraction

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  2. Provided customer with carrier tracking link
  3. Make customer laugh (haha, lol, or emojis count!)
  4. Used “Let’s get this taken care of for you” in the interaction
  5. Let customer know how to file claim with carrier
  6. Asked Customer how they are today
  7. Provided HDCC contact
  8. Used emoji in greeting
  9. Offered Survey
  10. Thanked Customer for their Loyalty
  11. Offered to call carrier for customer
  12. Customer thanked you
  13. Used emojis throughout interaction
  14. Offered to call store for customer
  15. Used “What we can do is..” in interaction
  16. Provided HDPP contact
  17. Referred Customer to ProReferral
  18. Asked customer if they have further questions
  19. Used "Is this something that you would be comfortable with?" in interaction
  20. Advised customer of self serve options in MyAccount
  21. Advised Customer of the benefits of having a MyAccount
  22. Advised of Solution Booster Options
  23. Provided the link to the Delivery Tracker for their Order
  24. Recapped what you did for customer in your interaction