Used "Is thissomething thatyou would becomfortablewith?" ininteractionProvidedHDPPcontactUsedemoji ingreetingOffered tocall storeforcustomerProvided thelink to theDeliveryTracker fortheir OrderOfferedSurveyProvidedcustomerwith carriertracking linkAdvisedCustomer ofthe benefitsof having aMyAccountRecappedwhat you didfor customerin yourinteractionLet customerknow how tofile claimwith carrierCustomerthankedyouUsed “Let’sget this takencare of foryou” in theinteractionUsedemojisthroughoutinteractionUsed “Whatwe can dois..” ininteractionAskedcustomer ifthey havefurtherquestionsOffered tocall carrierforcustomerThankedCustomerfor theirLoyaltyMakecustomerlaugh (haha,lol, or emojiscount!)Advisedcustomer ofself serveoptions inMyAccountUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionProvidedHDCCcontactAskedCustomerhow theyare todayReferredCustomertoProReferralAdvised ofSolutionBoosterOptionsUsed "Is thissomething thatyou would becomfortablewith?" ininteractionProvidedHDPPcontactUsedemoji ingreetingOffered tocall storeforcustomerProvided thelink to theDeliveryTracker fortheir OrderOfferedSurveyProvidedcustomerwith carriertracking linkAdvisedCustomer ofthe benefitsof having aMyAccountRecappedwhat you didfor customerin yourinteractionLet customerknow how tofile claimwith carrierCustomerthankedyouUsed “Let’sget this takencare of foryou” in theinteractionUsedemojisthroughoutinteractionUsed “Whatwe can dois..” ininteractionAskedcustomer ifthey havefurtherquestionsOffered tocall carrierforcustomerThankedCustomerfor theirLoyaltyMakecustomerlaugh (haha,lol, or emojiscount!)Advisedcustomer ofself serveoptions inMyAccountUsed "I want tomake sure that Iprovide you thebest options toresolve your issue"in interactionProvidedHDCCcontactAskedCustomerhow theyare todayReferredCustomertoProReferralAdvised ofSolutionBoosterOptions

LTSA Incentive! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used "Is this something that you would be comfortable with?" in interaction
  2. Provided HDPP contact
  3. Used emoji in greeting
  4. Offered to call store for customer
  5. Provided the link to the Delivery Tracker for their Order
  6. Offered Survey
  7. Provided customer with carrier tracking link
  8. Advised Customer of the benefits of having a MyAccount
  9. Recapped what you did for customer in your interaction
  10. Let customer know how to file claim with carrier
  11. Customer thanked you
  12. Used “Let’s get this taken care of for you” in the interaction
  13. Used emojis throughout interaction
  14. Used “What we can do is..” in interaction
  15. Asked customer if they have further questions
  16. Offered to call carrier for customer
  17. Thanked Customer for their Loyalty
  18. Make customer laugh (haha, lol, or emojis count!)
  19. Advised customer of self serve options in MyAccount
  20. Used "I want to make sure that I provide you the best options to resolve your issue" in interaction
  21. Provided HDCC contact
  22. Asked Customer how they are today
  23. Referred Customer to ProReferral
  24. Advised of Solution Booster Options