Provide acaller withwait timePOA/ AIFwantingonlineaccessGiveusernamerulesChangeaddressCaller is99+years oldGivepasswordrulesSendServiceNowticketUpdate asharedemailaddressUpdatea cellphonePost somethingin your teamchat (joke, worktip, fun fact)Guide someone toChoice Dollars orAction TeamsApplication onlineAssistwith E-deliveryset-upRecognizea teammember inPathfindersConnecttoFraternalGets calledthe wrongname by theclientConnectto MFGo for awalk/exerciseon breakWish acallerhappybirthdayClientasksabout theweatherGive callcenterhoursCan hear ananimal in thebackground (dog, cat, birds,babies crying?)UpdatepreferencesDohouseworkduringbreakSend acomplimentto a teammemberTalk aboutthe mobileapp with acallerProvidercallGiveThrivent 800# or faxnumber to acallerFP needingassistancewithtechnologyGiveusernameClient tellsyou a jokeor randomfactValidatedemail oraddressAssistwithpasswordchangeClientpronouncesThrivent –triviant,trident, etcSendduplicatetax formby mailVendorcallGiveusernameConnectto ActionTeamsLook up adocumentinDocViewerClientasks youto emailthemSubmitincidentreportProvide acaller withwait timePOA/ AIFwantingonlineaccessGiveusernamerulesChangeaddressCaller is99+years oldGivepasswordrulesSendServiceNowticketUpdate asharedemailaddressUpdatea cellphonePost somethingin your teamchat (joke, worktip, fun fact)Guide someone toChoice Dollars orAction TeamsApplication onlineAssistwith E-deliveryset-upRecognizea teammember inPathfindersConnecttoFraternalGets calledthe wrongname by theclientConnectto MFGo for awalk/exerciseon breakWish acallerhappybirthdayClientasksabout theweatherGive callcenterhoursCan hear ananimal in thebackground (dog, cat, birds,babies crying?)UpdatepreferencesDohouseworkduringbreakSend acomplimentto a teammemberTalk aboutthe mobileapp with acallerProvidercallGiveThrivent 800# or faxnumber to acallerFP needingassistancewithtechnologyGiveusernameClient tellsyou a jokeor randomfactValidatedemail oraddressAssistwithpasswordchangeClientpronouncesThrivent –triviant,trident, etcSendduplicatetax formby mailVendorcallGiveusernameConnectto ActionTeamsLook up adocumentinDocViewerClientasks youto emailthemSubmitincidentreport

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide a caller with wait time
  2. POA/ AIF wanting online access
  3. Give username rules
  4. Change address
  5. Caller is 99+ years old
  6. Give password rules
  7. Send ServiceNow ticket
  8. Update a shared email address
  9. Update a cell phone
  10. Post something in your team chat (joke, work tip, fun fact)
  11. Guide someone to Choice Dollars or Action Teams Application online
  12. Assist with E-delivery set-up
  13. Recognize a team member in Pathfinders
  14. Connect to Fraternal
  15. Gets called the wrong name by the client
  16. Connect to MF
  17. Go for a walk/exercise on break
  18. Wish a caller happy birthday
  19. Client asks about the weather
  20. Give call center hours
  21. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  22. Update preferences
  23. Do housework during break
  24. Send a compliment to a team member
  25. Talk about the mobile app with a caller
  26. Provider call
  27. Give Thrivent 800 # or fax number to a caller
  28. FP needing assistance with technology
  29. Give username
  30. Client tells you a joke or random fact
  31. Validated email or address
  32. Assist with password change
  33. Client pronounces Thrivent – triviant, trident, etc
  34. Send duplicate tax form by mail
  35. Vendor call
  36. Give username
  37. Connect to Action Teams
  38. Look up a document in DocViewer
  39. Client asks you to email them
  40. Submit incident report