Connectto ActionTeamsProvidercallClientpronouncesThrivent –triviant,trident, etcClientasksabout theweatherCaller is99+years oldGiveusernamerulesUpdatepreferencesPOA/ AIFwantingonlineaccessConnectto MFSendduplicatetax formby mailGiveusernameRecognizea teammember inPathfindersGive callcenterhoursUpdate asharedemailaddressClient tellsyou a jokeor randomfactGivepasswordrulesSend acomplimentto a teammemberGo for awalk/exerciseon breakDohouseworkduringbreakAssistwith E-deliveryset-upChangeaddressAssistwithpasswordchangeFP needingassistancewithtechnologyValidatedemail oraddressVendorcallWish acallerhappybirthdayGiveusernameSendServiceNowticketProvide acaller withwait timeGets calledthe wrongname by theclientConnecttoFraternalCan hear ananimal in thebackground (dog, cat, birds,babies crying?)SubmitincidentreportUpdatea cellphonePost somethingin your teamchat (joke, worktip, fun fact)Talk aboutthe mobileapp with acallerLook up adocumentinDocViewerClientasks youto emailthemGuide someone toChoice Dollars orAction TeamsApplication onlineGiveThrivent 800# or faxnumber to acallerConnectto ActionTeamsProvidercallClientpronouncesThrivent –triviant,trident, etcClientasksabout theweatherCaller is99+years oldGiveusernamerulesUpdatepreferencesPOA/ AIFwantingonlineaccessConnectto MFSendduplicatetax formby mailGiveusernameRecognizea teammember inPathfindersGive callcenterhoursUpdate asharedemailaddressClient tellsyou a jokeor randomfactGivepasswordrulesSend acomplimentto a teammemberGo for awalk/exerciseon breakDohouseworkduringbreakAssistwith E-deliveryset-upChangeaddressAssistwithpasswordchangeFP needingassistancewithtechnologyValidatedemail oraddressVendorcallWish acallerhappybirthdayGiveusernameSendServiceNowticketProvide acaller withwait timeGets calledthe wrongname by theclientConnecttoFraternalCan hear ananimal in thebackground (dog, cat, birds,babies crying?)SubmitincidentreportUpdatea cellphonePost somethingin your teamchat (joke, worktip, fun fact)Talk aboutthe mobileapp with acallerLook up adocumentinDocViewerClientasks youto emailthemGuide someone toChoice Dollars orAction TeamsApplication onlineGiveThrivent 800# or faxnumber to acaller

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connect to Action Teams
  2. Provider call
  3. Client pronounces Thrivent – triviant, trident, etc
  4. Client asks about the weather
  5. Caller is 99+ years old
  6. Give username rules
  7. Update preferences
  8. POA/ AIF wanting online access
  9. Connect to MF
  10. Send duplicate tax form by mail
  11. Give username
  12. Recognize a team member in Pathfinders
  13. Give call center hours
  14. Update a shared email address
  15. Client tells you a joke or random fact
  16. Give password rules
  17. Send a compliment to a team member
  18. Go for a walk/exercise on break
  19. Do housework during break
  20. Assist with E-delivery set-up
  21. Change address
  22. Assist with password change
  23. FP needing assistance with technology
  24. Validated email or address
  25. Vendor call
  26. Wish a caller happy birthday
  27. Give username
  28. Send ServiceNow ticket
  29. Provide a caller with wait time
  30. Gets called the wrong name by the client
  31. Connect to Fraternal
  32. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  33. Submit incident report
  34. Update a cell phone
  35. Post something in your team chat (joke, work tip, fun fact)
  36. Talk about the mobile app with a caller
  37. Look up a document in DocViewer
  38. Client asks you to email them
  39. Guide someone to Choice Dollars or Action Teams Application online
  40. Give Thrivent 800 # or fax number to a caller