Connectto ActionTeamsGiveusernameGiveusernamePost somethingin your teamchat (joke, worktip, fun fact)Talk aboutthe mobileapp with acallerGo for awalk/exerciseon breakProvidercallVendorcallAssistwithpasswordchangeGive callcenterhoursClientasksabout theweatherWish acallerhappybirthdayGuide someone toChoice Dollars orAction TeamsApplication onlineGivepasswordrulesUpdatea cellphoneChangeaddressClientasks youto emailthemRecognizea teammember inPathfindersFP needingassistancewithtechnologyLook up adocumentinDocViewerCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Sendduplicatetax formby mailDohouseworkduringbreakSend acomplimentto a teammemberGets calledthe wrongname by theclientUpdate asharedemailaddressPOA/ AIFwantingonlineaccessClient tellsyou a jokeor randomfactGiveusernamerulesConnectto MFClientpronouncesThrivent –triviant,trident, etcSubmitincidentreportConnecttoFraternalAssistwith E-deliveryset-upCaller is99+years oldUpdatepreferencesSendServiceNowticketValidatedemail oraddressProvide acaller withwait timeGiveThrivent 800# or faxnumber to acallerConnectto ActionTeamsGiveusernameGiveusernamePost somethingin your teamchat (joke, worktip, fun fact)Talk aboutthe mobileapp with acallerGo for awalk/exerciseon breakProvidercallVendorcallAssistwithpasswordchangeGive callcenterhoursClientasksabout theweatherWish acallerhappybirthdayGuide someone toChoice Dollars orAction TeamsApplication onlineGivepasswordrulesUpdatea cellphoneChangeaddressClientasks youto emailthemRecognizea teammember inPathfindersFP needingassistancewithtechnologyLook up adocumentinDocViewerCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Sendduplicatetax formby mailDohouseworkduringbreakSend acomplimentto a teammemberGets calledthe wrongname by theclientUpdate asharedemailaddressPOA/ AIFwantingonlineaccessClient tellsyou a jokeor randomfactGiveusernamerulesConnectto MFClientpronouncesThrivent –triviant,trident, etcSubmitincidentreportConnecttoFraternalAssistwith E-deliveryset-upCaller is99+years oldUpdatepreferencesSendServiceNowticketValidatedemail oraddressProvide acaller withwait timeGiveThrivent 800# or faxnumber to acaller

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connect to Action Teams
  2. Give username
  3. Give username
  4. Post something in your team chat (joke, work tip, fun fact)
  5. Talk about the mobile app with a caller
  6. Go for a walk/exercise on break
  7. Provider call
  8. Vendor call
  9. Assist with password change
  10. Give call center hours
  11. Client asks about the weather
  12. Wish a caller happy birthday
  13. Guide someone to Choice Dollars or Action Teams Application online
  14. Give password rules
  15. Update a cell phone
  16. Change address
  17. Client asks you to email them
  18. Recognize a team member in Pathfinders
  19. FP needing assistance with technology
  20. Look up a document in DocViewer
  21. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  22. Send duplicate tax form by mail
  23. Do housework during break
  24. Send a compliment to a team member
  25. Gets called the wrong name by the client
  26. Update a shared email address
  27. POA/ AIF wanting online access
  28. Client tells you a joke or random fact
  29. Give username rules
  30. Connect to MF
  31. Client pronounces Thrivent – triviant, trident, etc
  32. Submit incident report
  33. Connect to Fraternal
  34. Assist with E-delivery set-up
  35. Caller is 99+ years old
  36. Update preferences
  37. Send ServiceNow ticket
  38. Validated email or address
  39. Provide a caller with wait time
  40. Give Thrivent 800 # or fax number to a caller