SendServiceNowticketProvide acaller withwait timeValidatedemail oraddressSend acomplimentto a teammemberSendduplicatetax formby mailClientasks youto emailthemAssistwithpasswordchangePost somethingin your teamchat (joke, worktip, fun fact)SubmitincidentreportLook up adocumentinDocViewerTalk aboutthe mobileapp with acallerUpdatepreferencesCaller is99+years oldGivepasswordrulesGiveusernamerulesGuide someone toChoice Dollars orAction TeamsApplication onlineClientpronouncesThrivent –triviant,trident, etcGive callcenterhoursCan hear ananimal in thebackground (dog, cat, birds,babies crying?)FP needingassistancewithtechnologyGiveusernameVendorcallConnectto ActionTeamsClient tellsyou a jokeor randomfactUpdatea cellphoneConnectto MFAssistwith E-deliveryset-upGiveThrivent 800# or faxnumber to acallerGiveusernameClientasksabout theweatherGo for awalk/exerciseon breakChangeaddressWish acallerhappybirthdayProvidercallDohouseworkduringbreakConnecttoFraternalGets calledthe wrongname by theclientUpdate asharedemailaddressRecognizea teammember inPathfindersPOA/ AIFwantingonlineaccessSendServiceNowticketProvide acaller withwait timeValidatedemail oraddressSend acomplimentto a teammemberSendduplicatetax formby mailClientasks youto emailthemAssistwithpasswordchangePost somethingin your teamchat (joke, worktip, fun fact)SubmitincidentreportLook up adocumentinDocViewerTalk aboutthe mobileapp with acallerUpdatepreferencesCaller is99+years oldGivepasswordrulesGiveusernamerulesGuide someone toChoice Dollars orAction TeamsApplication onlineClientpronouncesThrivent –triviant,trident, etcGive callcenterhoursCan hear ananimal in thebackground (dog, cat, birds,babies crying?)FP needingassistancewithtechnologyGiveusernameVendorcallConnectto ActionTeamsClient tellsyou a jokeor randomfactUpdatea cellphoneConnectto MFAssistwith E-deliveryset-upGiveThrivent 800# or faxnumber to acallerGiveusernameClientasksabout theweatherGo for awalk/exerciseon breakChangeaddressWish acallerhappybirthdayProvidercallDohouseworkduringbreakConnecttoFraternalGets calledthe wrongname by theclientUpdate asharedemailaddressRecognizea teammember inPathfindersPOA/ AIFwantingonlineaccess

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send ServiceNow ticket
  2. Provide a caller with wait time
  3. Validated email or address
  4. Send a compliment to a team member
  5. Send duplicate tax form by mail
  6. Client asks you to email them
  7. Assist with password change
  8. Post something in your team chat (joke, work tip, fun fact)
  9. Submit incident report
  10. Look up a document in DocViewer
  11. Talk about the mobile app with a caller
  12. Update preferences
  13. Caller is 99+ years old
  14. Give password rules
  15. Give username rules
  16. Guide someone to Choice Dollars or Action Teams Application online
  17. Client pronounces Thrivent – triviant, trident, etc
  18. Give call center hours
  19. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  20. FP needing assistance with technology
  21. Give username
  22. Vendor call
  23. Connect to Action Teams
  24. Client tells you a joke or random fact
  25. Update a cell phone
  26. Connect to MF
  27. Assist with E-delivery set-up
  28. Give Thrivent 800 # or fax number to a caller
  29. Give username
  30. Client asks about the weather
  31. Go for a walk/exercise on break
  32. Change address
  33. Wish a caller happy birthday
  34. Provider call
  35. Do housework during break
  36. Connect to Fraternal
  37. Gets called the wrong name by the client
  38. Update a shared email address
  39. Recognize a team member in Pathfinders
  40. POA/ AIF wanting online access