Provide acaller withwait timeGo for awalk/exerciseon breakGuide someone toChoice Dollars orAction TeamsApplication onlineClient tellsyou a jokeor randomfactSend acomplimentto a teammemberSendServiceNowticketGiveThrivent 800# or faxnumber to acallerConnecttoFraternalValidatedemail oraddressClientpronouncesThrivent –triviant,trident, etcSendduplicatetax formby mailRecognizea teammember inPathfindersAssistwithpasswordchangeClientasks youto emailthemDohouseworkduringbreakSubmitincidentreportGivepasswordrulesGiveusernamerulesGiveusernameVendorcallLook up adocumentinDocViewerGiveusernameWish acallerhappybirthdayClientasksabout theweatherConnectto MFGive callcenterhoursFP needingassistancewithtechnologyCaller is99+years oldProvidercallCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Gets calledthe wrongname by theclientAssistwith E-deliveryset-upConnectto ActionTeamsUpdate asharedemailaddressPOA/ AIFwantingonlineaccessUpdatea cellphoneChangeaddressPost somethingin your teamchat (joke, worktip, fun fact)Talk aboutthe mobileapp with acallerUpdatepreferencesProvide acaller withwait timeGo for awalk/exerciseon breakGuide someone toChoice Dollars orAction TeamsApplication onlineClient tellsyou a jokeor randomfactSend acomplimentto a teammemberSendServiceNowticketGiveThrivent 800# or faxnumber to acallerConnecttoFraternalValidatedemail oraddressClientpronouncesThrivent –triviant,trident, etcSendduplicatetax formby mailRecognizea teammember inPathfindersAssistwithpasswordchangeClientasks youto emailthemDohouseworkduringbreakSubmitincidentreportGivepasswordrulesGiveusernamerulesGiveusernameVendorcallLook up adocumentinDocViewerGiveusernameWish acallerhappybirthdayClientasksabout theweatherConnectto MFGive callcenterhoursFP needingassistancewithtechnologyCaller is99+years oldProvidercallCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Gets calledthe wrongname by theclientAssistwith E-deliveryset-upConnectto ActionTeamsUpdate asharedemailaddressPOA/ AIFwantingonlineaccessUpdatea cellphoneChangeaddressPost somethingin your teamchat (joke, worktip, fun fact)Talk aboutthe mobileapp with acallerUpdatepreferences

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide a caller with wait time
  2. Go for a walk/exercise on break
  3. Guide someone to Choice Dollars or Action Teams Application online
  4. Client tells you a joke or random fact
  5. Send a compliment to a team member
  6. Send ServiceNow ticket
  7. Give Thrivent 800 # or fax number to a caller
  8. Connect to Fraternal
  9. Validated email or address
  10. Client pronounces Thrivent – triviant, trident, etc
  11. Send duplicate tax form by mail
  12. Recognize a team member in Pathfinders
  13. Assist with password change
  14. Client asks you to email them
  15. Do housework during break
  16. Submit incident report
  17. Give password rules
  18. Give username rules
  19. Give username
  20. Vendor call
  21. Look up a document in DocViewer
  22. Give username
  23. Wish a caller happy birthday
  24. Client asks about the weather
  25. Connect to MF
  26. Give call center hours
  27. FP needing assistance with technology
  28. Caller is 99+ years old
  29. Provider call
  30. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  31. Gets called the wrong name by the client
  32. Assist with E-delivery set-up
  33. Connect to Action Teams
  34. Update a shared email address
  35. POA/ AIF wanting online access
  36. Update a cell phone
  37. Change address
  38. Post something in your team chat (joke, work tip, fun fact)
  39. Talk about the mobile app with a caller
  40. Update preferences