SubmitincidentreportClientasks youto emailthemGiveusernamerulesWish acallerhappybirthdayAssistwith E-deliveryset-upClient tellsyou a jokeor randomfactLook up adocumentinDocViewerGiveusernameSendServiceNowticketValidatedemail oraddressUpdatepreferencesGo for awalk/exerciseon breakGiveThrivent 800# or faxnumber to acallerRecognizea teammember inPathfindersVendorcallConnectto ActionTeamsGuide someone toChoice Dollars orAction TeamsApplication onlineProvide acaller withwait timeConnectto MFSend acomplimentto a teammemberProvidercallGive callcenterhoursFP needingassistancewithtechnologyChangeaddressUpdate asharedemailaddressTalk aboutthe mobileapp with acallerClientpronouncesThrivent –triviant,trident, etcPost somethingin your teamchat (joke, worktip, fun fact)Caller is99+years oldConnecttoFraternalUpdatea cellphonePOA/ AIFwantingonlineaccessSendduplicatetax formby mailDohouseworkduringbreakGiveusernameClientasksabout theweatherGets calledthe wrongname by theclientCan hear ananimal in thebackground (dog, cat, birds,babies crying?)GivepasswordrulesAssistwithpasswordchangeSubmitincidentreportClientasks youto emailthemGiveusernamerulesWish acallerhappybirthdayAssistwith E-deliveryset-upClient tellsyou a jokeor randomfactLook up adocumentinDocViewerGiveusernameSendServiceNowticketValidatedemail oraddressUpdatepreferencesGo for awalk/exerciseon breakGiveThrivent 800# or faxnumber to acallerRecognizea teammember inPathfindersVendorcallConnectto ActionTeamsGuide someone toChoice Dollars orAction TeamsApplication onlineProvide acaller withwait timeConnectto MFSend acomplimentto a teammemberProvidercallGive callcenterhoursFP needingassistancewithtechnologyChangeaddressUpdate asharedemailaddressTalk aboutthe mobileapp with acallerClientpronouncesThrivent –triviant,trident, etcPost somethingin your teamchat (joke, worktip, fun fact)Caller is99+years oldConnecttoFraternalUpdatea cellphonePOA/ AIFwantingonlineaccessSendduplicatetax formby mailDohouseworkduringbreakGiveusernameClientasksabout theweatherGets calledthe wrongname by theclientCan hear ananimal in thebackground (dog, cat, birds,babies crying?)GivepasswordrulesAssistwithpasswordchange

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit incident report
  2. Client asks you to email them
  3. Give username rules
  4. Wish a caller happy birthday
  5. Assist with E-delivery set-up
  6. Client tells you a joke or random fact
  7. Look up a document in DocViewer
  8. Give username
  9. Send ServiceNow ticket
  10. Validated email or address
  11. Update preferences
  12. Go for a walk/exercise on break
  13. Give Thrivent 800 # or fax number to a caller
  14. Recognize a team member in Pathfinders
  15. Vendor call
  16. Connect to Action Teams
  17. Guide someone to Choice Dollars or Action Teams Application online
  18. Provide a caller with wait time
  19. Connect to MF
  20. Send a compliment to a team member
  21. Provider call
  22. Give call center hours
  23. FP needing assistance with technology
  24. Change address
  25. Update a shared email address
  26. Talk about the mobile app with a caller
  27. Client pronounces Thrivent – triviant, trident, etc
  28. Post something in your team chat (joke, work tip, fun fact)
  29. Caller is 99+ years old
  30. Connect to Fraternal
  31. Update a cell phone
  32. POA/ AIF wanting online access
  33. Send duplicate tax form by mail
  34. Do housework during break
  35. Give username
  36. Client asks about the weather
  37. Gets called the wrong name by the client
  38. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  39. Give password rules
  40. Assist with password change