Can hear ananimal in thebackground (dog, cat, birds,babies crying?)GivepasswordrulesGo for awalk/exerciseon breakGiveusernameDohouseworkduringbreakFP needingassistancewithtechnologyLook up adocumentinDocViewerGiveusernamerulesPOA/ AIFwantingonlineaccessSubmitincidentreportSend acomplimentto a teammemberClientasks youto emailthemChangeaddressUpdate asharedemailaddressClientasksabout theweatherClient tellsyou a jokeor randomfactTalk aboutthe mobileapp with acallerGiveThrivent 800# or faxnumber to acallerValidatedemail oraddressAssistwithpasswordchangeProvidercallVendorcallCaller is99+years oldGive callcenterhoursGets calledthe wrongname by theclientConnectto MFRecognizea teammember inPathfindersAssistwith E-deliveryset-upPost somethingin your teamchat (joke, worktip, fun fact)Guide someone toChoice Dollars orAction TeamsApplication onlineProvide acaller withwait timeWish acallerhappybirthdayClientpronouncesThrivent –triviant,trident, etcUpdatepreferencesConnectto ActionTeamsUpdatea cellphoneConnecttoFraternalSendServiceNowticketGiveusernameSendduplicatetax formby mailCan hear ananimal in thebackground (dog, cat, birds,babies crying?)GivepasswordrulesGo for awalk/exerciseon breakGiveusernameDohouseworkduringbreakFP needingassistancewithtechnologyLook up adocumentinDocViewerGiveusernamerulesPOA/ AIFwantingonlineaccessSubmitincidentreportSend acomplimentto a teammemberClientasks youto emailthemChangeaddressUpdate asharedemailaddressClientasksabout theweatherClient tellsyou a jokeor randomfactTalk aboutthe mobileapp with acallerGiveThrivent 800# or faxnumber to acallerValidatedemail oraddressAssistwithpasswordchangeProvidercallVendorcallCaller is99+years oldGive callcenterhoursGets calledthe wrongname by theclientConnectto MFRecognizea teammember inPathfindersAssistwith E-deliveryset-upPost somethingin your teamchat (joke, worktip, fun fact)Guide someone toChoice Dollars orAction TeamsApplication onlineProvide acaller withwait timeWish acallerhappybirthdayClientpronouncesThrivent –triviant,trident, etcUpdatepreferencesConnectto ActionTeamsUpdatea cellphoneConnecttoFraternalSendServiceNowticketGiveusernameSendduplicatetax formby mail

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  2. Give password rules
  3. Go for a walk/exercise on break
  4. Give username
  5. Do housework during break
  6. FP needing assistance with technology
  7. Look up a document in DocViewer
  8. Give username rules
  9. POA/ AIF wanting online access
  10. Submit incident report
  11. Send a compliment to a team member
  12. Client asks you to email them
  13. Change address
  14. Update a shared email address
  15. Client asks about the weather
  16. Client tells you a joke or random fact
  17. Talk about the mobile app with a caller
  18. Give Thrivent 800 # or fax number to a caller
  19. Validated email or address
  20. Assist with password change
  21. Provider call
  22. Vendor call
  23. Caller is 99+ years old
  24. Give call center hours
  25. Gets called the wrong name by the client
  26. Connect to MF
  27. Recognize a team member in Pathfinders
  28. Assist with E-delivery set-up
  29. Post something in your team chat (joke, work tip, fun fact)
  30. Guide someone to Choice Dollars or Action Teams Application online
  31. Provide a caller with wait time
  32. Wish a caller happy birthday
  33. Client pronounces Thrivent – triviant, trident, etc
  34. Update preferences
  35. Connect to Action Teams
  36. Update a cell phone
  37. Connect to Fraternal
  38. Send ServiceNow ticket
  39. Give username
  40. Send duplicate tax form by mail