Validatedemail oraddressTalk aboutthe mobileapp with acallerUpdatepreferencesUpdatea cellphoneCaller is99+years oldGets calledthe wrongname by theclientConnectto MFProvidercallSendServiceNowticketGive callcenterhoursDohouseworkduringbreakWish acallerhappybirthdaySubmitincidentreportSendduplicatetax formby mailGuide someone toChoice Dollars orAction TeamsApplication onlineUpdate asharedemailaddressAssistwithpasswordchangeClientasks youto emailthemGiveusernameGivepasswordrulesPOA/ AIFwantingonlineaccessSend acomplimentto a teammemberGiveusernamerulesGiveusernameProvide acaller withwait timeFP needingassistancewithtechnologyConnecttoFraternalClient tellsyou a jokeor randomfactAssistwith E-deliveryset-upChangeaddressGo for awalk/exerciseon breakGiveThrivent 800# or faxnumber to acallerClientasksabout theweatherCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Look up adocumentinDocViewerConnectto ActionTeamsClientpronouncesThrivent –triviant,trident, etcRecognizea teammember inPathfindersPost somethingin your teamchat (joke, worktip, fun fact)VendorcallValidatedemail oraddressTalk aboutthe mobileapp with acallerUpdatepreferencesUpdatea cellphoneCaller is99+years oldGets calledthe wrongname by theclientConnectto MFProvidercallSendServiceNowticketGive callcenterhoursDohouseworkduringbreakWish acallerhappybirthdaySubmitincidentreportSendduplicatetax formby mailGuide someone toChoice Dollars orAction TeamsApplication onlineUpdate asharedemailaddressAssistwithpasswordchangeClientasks youto emailthemGiveusernameGivepasswordrulesPOA/ AIFwantingonlineaccessSend acomplimentto a teammemberGiveusernamerulesGiveusernameProvide acaller withwait timeFP needingassistancewithtechnologyConnecttoFraternalClient tellsyou a jokeor randomfactAssistwith E-deliveryset-upChangeaddressGo for awalk/exerciseon breakGiveThrivent 800# or faxnumber to acallerClientasksabout theweatherCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Look up adocumentinDocViewerConnectto ActionTeamsClientpronouncesThrivent –triviant,trident, etcRecognizea teammember inPathfindersPost somethingin your teamchat (joke, worktip, fun fact)Vendorcall

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Validated email or address
  2. Talk about the mobile app with a caller
  3. Update preferences
  4. Update a cell phone
  5. Caller is 99+ years old
  6. Gets called the wrong name by the client
  7. Connect to MF
  8. Provider call
  9. Send ServiceNow ticket
  10. Give call center hours
  11. Do housework during break
  12. Wish a caller happy birthday
  13. Submit incident report
  14. Send duplicate tax form by mail
  15. Guide someone to Choice Dollars or Action Teams Application online
  16. Update a shared email address
  17. Assist with password change
  18. Client asks you to email them
  19. Give username
  20. Give password rules
  21. POA/ AIF wanting online access
  22. Send a compliment to a team member
  23. Give username rules
  24. Give username
  25. Provide a caller with wait time
  26. FP needing assistance with technology
  27. Connect to Fraternal
  28. Client tells you a joke or random fact
  29. Assist with E-delivery set-up
  30. Change address
  31. Go for a walk/exercise on break
  32. Give Thrivent 800 # or fax number to a caller
  33. Client asks about the weather
  34. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  35. Look up a document in DocViewer
  36. Connect to Action Teams
  37. Client pronounces Thrivent – triviant, trident, etc
  38. Recognize a team member in Pathfinders
  39. Post something in your team chat (joke, work tip, fun fact)
  40. Vendor call