Look up adocumentinDocViewerConnecttoFraternalCaller is99+years oldWish acallerhappybirthdayGiveThrivent 800# or faxnumber to acallerGiveusernameRecognizea teammember inPathfindersClient tellsyou a jokeor randomfactGuide someone toChoice Dollars orAction TeamsApplication onlineGets calledthe wrongname by theclientClientasks youto emailthemGiveusernameGivepasswordrulesUpdatepreferencesConnectto ActionTeamsChangeaddressClientasksabout theweatherGiveusernamerulesConnectto MFTalk aboutthe mobileapp with acallerDohouseworkduringbreakPOA/ AIFwantingonlineaccessCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Validatedemail oraddressGive callcenterhoursUpdate asharedemailaddressProvidercallPost somethingin your teamchat (joke, worktip, fun fact)Go for awalk/exerciseon breakFP needingassistancewithtechnologyAssistwith E-deliveryset-upSendduplicatetax formby mailAssistwithpasswordchangeSendServiceNowticketSubmitincidentreportVendorcallClientpronouncesThrivent –triviant,trident, etcProvide acaller withwait timeUpdatea cellphoneSend acomplimentto a teammemberLook up adocumentinDocViewerConnecttoFraternalCaller is99+years oldWish acallerhappybirthdayGiveThrivent 800# or faxnumber to acallerGiveusernameRecognizea teammember inPathfindersClient tellsyou a jokeor randomfactGuide someone toChoice Dollars orAction TeamsApplication onlineGets calledthe wrongname by theclientClientasks youto emailthemGiveusernameGivepasswordrulesUpdatepreferencesConnectto ActionTeamsChangeaddressClientasksabout theweatherGiveusernamerulesConnectto MFTalk aboutthe mobileapp with acallerDohouseworkduringbreakPOA/ AIFwantingonlineaccessCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Validatedemail oraddressGive callcenterhoursUpdate asharedemailaddressProvidercallPost somethingin your teamchat (joke, worktip, fun fact)Go for awalk/exerciseon breakFP needingassistancewithtechnologyAssistwith E-deliveryset-upSendduplicatetax formby mailAssistwithpasswordchangeSendServiceNowticketSubmitincidentreportVendorcallClientpronouncesThrivent –triviant,trident, etcProvide acaller withwait timeUpdatea cellphoneSend acomplimentto a teammember

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
  1. Look up a document in DocViewer
  2. Connect to Fraternal
  3. Caller is 99+ years old
  4. Wish a caller happy birthday
  5. Give Thrivent 800 # or fax number to a caller
  6. Give username
  7. Recognize a team member in Pathfinders
  8. Client tells you a joke or random fact
  9. Guide someone to Choice Dollars or Action Teams Application online
  10. Gets called the wrong name by the client
  11. Client asks you to email them
  12. Give username
  13. Give password rules
  14. Update preferences
  15. Connect to Action Teams
  16. Change address
  17. Client asks about the weather
  18. Give username rules
  19. Connect to MF
  20. Talk about the mobile app with a caller
  21. Do housework during break
  22. POA/ AIF wanting online access
  23. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  24. Validated email or address
  25. Give call center hours
  26. Update a shared email address
  27. Provider call
  28. Post something in your team chat (joke, work tip, fun fact)
  29. Go for a walk/exercise on break
  30. FP needing assistance with technology
  31. Assist with E-delivery set-up
  32. Send duplicate tax form by mail
  33. Assist with password change
  34. Send ServiceNow ticket
  35. Submit incident report
  36. Vendor call
  37. Client pronounces Thrivent – triviant, trident, etc
  38. Provide a caller with wait time
  39. Update a cell phone
  40. Send a compliment to a team member