Send acomplimentto a teammemberGets calledthe wrongname by theclientChangeaddressProvide acaller withwait timeUpdatepreferencesConnectto MFUpdate asharedemailaddressGiveusernamerulesGo for awalk/exerciseon breakSubmitincidentreportValidatedemail oraddressSendServiceNowticketClientasks youto emailthemRecognizea teammember inPathfindersFP needingassistancewithtechnologyProvidercallAssistwithpasswordchangeCaller is99+years oldPost somethingin your teamchat (joke, worktip, fun fact)Client tellsyou a jokeor randomfactGiveusernameConnecttoFraternalLook up adocumentinDocViewerGivepasswordrulesClientpronouncesThrivent –triviant,trident, etcVendorcallUpdatea cellphoneClientasksabout theweatherWish acallerhappybirthdayTalk aboutthe mobileapp with acallerDohouseworkduringbreakGiveThrivent 800# or faxnumber to acallerGuide someone toChoice Dollars orAction TeamsApplication onlinePOA/ AIFwantingonlineaccessConnectto ActionTeamsAssistwith E-deliveryset-upCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Sendduplicatetax formby mailGiveusernameGive callcenterhoursSend acomplimentto a teammemberGets calledthe wrongname by theclientChangeaddressProvide acaller withwait timeUpdatepreferencesConnectto MFUpdate asharedemailaddressGiveusernamerulesGo for awalk/exerciseon breakSubmitincidentreportValidatedemail oraddressSendServiceNowticketClientasks youto emailthemRecognizea teammember inPathfindersFP needingassistancewithtechnologyProvidercallAssistwithpasswordchangeCaller is99+years oldPost somethingin your teamchat (joke, worktip, fun fact)Client tellsyou a jokeor randomfactGiveusernameConnecttoFraternalLook up adocumentinDocViewerGivepasswordrulesClientpronouncesThrivent –triviant,trident, etcVendorcallUpdatea cellphoneClientasksabout theweatherWish acallerhappybirthdayTalk aboutthe mobileapp with acallerDohouseworkduringbreakGiveThrivent 800# or faxnumber to acallerGuide someone toChoice Dollars orAction TeamsApplication onlinePOA/ AIFwantingonlineaccessConnectto ActionTeamsAssistwith E-deliveryset-upCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Sendduplicatetax formby mailGiveusernameGive callcenterhours

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a compliment to a team member
  2. Gets called the wrong name by the client
  3. Change address
  4. Provide a caller with wait time
  5. Update preferences
  6. Connect to MF
  7. Update a shared email address
  8. Give username rules
  9. Go for a walk/exercise on break
  10. Submit incident report
  11. Validated email or address
  12. Send ServiceNow ticket
  13. Client asks you to email them
  14. Recognize a team member in Pathfinders
  15. FP needing assistance with technology
  16. Provider call
  17. Assist with password change
  18. Caller is 99+ years old
  19. Post something in your team chat (joke, work tip, fun fact)
  20. Client tells you a joke or random fact
  21. Give username
  22. Connect to Fraternal
  23. Look up a document in DocViewer
  24. Give password rules
  25. Client pronounces Thrivent – triviant, trident, etc
  26. Vendor call
  27. Update a cell phone
  28. Client asks about the weather
  29. Wish a caller happy birthday
  30. Talk about the mobile app with a caller
  31. Do housework during break
  32. Give Thrivent 800 # or fax number to a caller
  33. Guide someone to Choice Dollars or Action Teams Application online
  34. POA/ AIF wanting online access
  35. Connect to Action Teams
  36. Assist with E-delivery set-up
  37. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  38. Send duplicate tax form by mail
  39. Give username
  40. Give call center hours