Look up adocumentinDocViewerSendServiceNowticketProvide acaller withwait timeAssistwith E-deliveryset-upGuide someone toChoice Dollars orAction TeamsApplication onlineCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Gets calledthe wrongname by theclientDohouseworkduringbreakSend acomplimentto a teammemberUpdate asharedemailaddressRecognizea teammember inPathfindersProvidercallGiveusernameClient tellsyou a jokeor randomfactWish acallerhappybirthdaySendduplicatetax formby mailGiveusernameValidatedemail oraddressGiveThrivent 800# or faxnumber to acallerGive callcenterhoursUpdatepreferencesGiveusernamerulesVendorcallGivepasswordrulesConnectto ActionTeamsConnecttoFraternalUpdatea cellphoneConnectto MFChangeaddressPost somethingin your teamchat (joke, worktip, fun fact)Talk aboutthe mobileapp with acallerClientasksabout theweatherGo for awalk/exerciseon breakCaller is99+years oldPOA/ AIFwantingonlineaccessClientasks youto emailthemSubmitincidentreportAssistwithpasswordchangeClientpronouncesThrivent –triviant,trident, etcFP needingassistancewithtechnologyLook up adocumentinDocViewerSendServiceNowticketProvide acaller withwait timeAssistwith E-deliveryset-upGuide someone toChoice Dollars orAction TeamsApplication onlineCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Gets calledthe wrongname by theclientDohouseworkduringbreakSend acomplimentto a teammemberUpdate asharedemailaddressRecognizea teammember inPathfindersProvidercallGiveusernameClient tellsyou a jokeor randomfactWish acallerhappybirthdaySendduplicatetax formby mailGiveusernameValidatedemail oraddressGiveThrivent 800# or faxnumber to acallerGive callcenterhoursUpdatepreferencesGiveusernamerulesVendorcallGivepasswordrulesConnectto ActionTeamsConnecttoFraternalUpdatea cellphoneConnectto MFChangeaddressPost somethingin your teamchat (joke, worktip, fun fact)Talk aboutthe mobileapp with acallerClientasksabout theweatherGo for awalk/exerciseon breakCaller is99+years oldPOA/ AIFwantingonlineaccessClientasks youto emailthemSubmitincidentreportAssistwithpasswordchangeClientpronouncesThrivent –triviant,trident, etcFP needingassistancewithtechnology

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Look up a document in DocViewer
  2. Send ServiceNow ticket
  3. Provide a caller with wait time
  4. Assist with E-delivery set-up
  5. Guide someone to Choice Dollars or Action Teams Application online
  6. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  7. Gets called the wrong name by the client
  8. Do housework during break
  9. Send a compliment to a team member
  10. Update a shared email address
  11. Recognize a team member in Pathfinders
  12. Provider call
  13. Give username
  14. Client tells you a joke or random fact
  15. Wish a caller happy birthday
  16. Send duplicate tax form by mail
  17. Give username
  18. Validated email or address
  19. Give Thrivent 800 # or fax number to a caller
  20. Give call center hours
  21. Update preferences
  22. Give username rules
  23. Vendor call
  24. Give password rules
  25. Connect to Action Teams
  26. Connect to Fraternal
  27. Update a cell phone
  28. Connect to MF
  29. Change address
  30. Post something in your team chat (joke, work tip, fun fact)
  31. Talk about the mobile app with a caller
  32. Client asks about the weather
  33. Go for a walk/exercise on break
  34. Caller is 99+ years old
  35. POA/ AIF wanting online access
  36. Client asks you to email them
  37. Submit incident report
  38. Assist with password change
  39. Client pronounces Thrivent – triviant, trident, etc
  40. FP needing assistance with technology