Update asharedemailaddressProvide acaller withwait timeWish acallerhappybirthdayGiveusernameSend acomplimentto a teammemberSendServiceNowticketAssistwithpasswordchangeDohouseworkduringbreakAssistwith E-deliveryset-upClient tellsyou a jokeor randomfactUpdatea cellphoneCaller is99+years oldSubmitincidentreportPOA/ AIFwantingonlineaccessGiveusernameGo for awalk/exerciseon breakUpdatepreferencesTalk aboutthe mobileapp with acallerGuide someone toChoice Dollars orAction TeamsApplication onlineRecognizea teammember inPathfindersPost somethingin your teamchat (joke, worktip, fun fact)VendorcallConnectto MFProvidercallGets calledthe wrongname by theclientCan hear ananimal in thebackground (dog, cat, birds,babies crying?)ChangeaddressGiveusernamerulesSendduplicatetax formby mailFP needingassistancewithtechnologyClientasks youto emailthemGivepasswordrulesGiveThrivent 800# or faxnumber to acallerGive callcenterhoursConnectto ActionTeamsClientpronouncesThrivent –triviant,trident, etcValidatedemail oraddressClientasksabout theweatherConnecttoFraternalLook up adocumentinDocViewerUpdate asharedemailaddressProvide acaller withwait timeWish acallerhappybirthdayGiveusernameSend acomplimentto a teammemberSendServiceNowticketAssistwithpasswordchangeDohouseworkduringbreakAssistwith E-deliveryset-upClient tellsyou a jokeor randomfactUpdatea cellphoneCaller is99+years oldSubmitincidentreportPOA/ AIFwantingonlineaccessGiveusernameGo for awalk/exerciseon breakUpdatepreferencesTalk aboutthe mobileapp with acallerGuide someone toChoice Dollars orAction TeamsApplication onlineRecognizea teammember inPathfindersPost somethingin your teamchat (joke, worktip, fun fact)VendorcallConnectto MFProvidercallGets calledthe wrongname by theclientCan hear ananimal in thebackground (dog, cat, birds,babies crying?)ChangeaddressGiveusernamerulesSendduplicatetax formby mailFP needingassistancewithtechnologyClientasks youto emailthemGivepasswordrulesGiveThrivent 800# or faxnumber to acallerGive callcenterhoursConnectto ActionTeamsClientpronouncesThrivent –triviant,trident, etcValidatedemail oraddressClientasksabout theweatherConnecttoFraternalLook up adocumentinDocViewer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update a shared email address
  2. Provide a caller with wait time
  3. Wish a caller happy birthday
  4. Give username
  5. Send a compliment to a team member
  6. Send ServiceNow ticket
  7. Assist with password change
  8. Do housework during break
  9. Assist with E-delivery set-up
  10. Client tells you a joke or random fact
  11. Update a cell phone
  12. Caller is 99+ years old
  13. Submit incident report
  14. POA/ AIF wanting online access
  15. Give username
  16. Go for a walk/exercise on break
  17. Update preferences
  18. Talk about the mobile app with a caller
  19. Guide someone to Choice Dollars or Action Teams Application online
  20. Recognize a team member in Pathfinders
  21. Post something in your team chat (joke, work tip, fun fact)
  22. Vendor call
  23. Connect to MF
  24. Provider call
  25. Gets called the wrong name by the client
  26. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  27. Change address
  28. Give username rules
  29. Send duplicate tax form by mail
  30. FP needing assistance with technology
  31. Client asks you to email them
  32. Give password rules
  33. Give Thrivent 800 # or fax number to a caller
  34. Give call center hours
  35. Connect to Action Teams
  36. Client pronounces Thrivent – triviant, trident, etc
  37. Validated email or address
  38. Client asks about the weather
  39. Connect to Fraternal
  40. Look up a document in DocViewer