ConnecttoFraternalGiveusernamerulesSend acomplimentto a teammemberGets calledthe wrongname by theclientDohouseworkduringbreakChangeaddressClientasksabout theweatherConnectto ActionTeamsProvidercallSendduplicatetax formby mailAssistwith E-deliveryset-upWish acallerhappybirthdayGiveThrivent 800# or faxnumber to acallerClientasks youto emailthemCan hear ananimal in thebackground (dog, cat, birds,babies crying?)FP needingassistancewithtechnologyClientpronouncesThrivent –triviant,trident, etcPost somethingin your teamchat (joke, worktip, fun fact)Client tellsyou a jokeor randomfactUpdate asharedemailaddressCaller is99+years oldValidatedemail oraddressRecognizea teammember inPathfindersGuide someone toChoice Dollars orAction TeamsApplication onlineGiveusernameGive callcenterhoursPOA/ AIFwantingonlineaccessUpdatepreferencesTalk aboutthe mobileapp with acallerUpdatea cellphoneSubmitincidentreportSendServiceNowticketGo for awalk/exerciseon breakGivepasswordrulesProvide acaller withwait timeLook up adocumentinDocViewerConnectto MFAssistwithpasswordchangeGiveusernameVendorcallConnecttoFraternalGiveusernamerulesSend acomplimentto a teammemberGets calledthe wrongname by theclientDohouseworkduringbreakChangeaddressClientasksabout theweatherConnectto ActionTeamsProvidercallSendduplicatetax formby mailAssistwith E-deliveryset-upWish acallerhappybirthdayGiveThrivent 800# or faxnumber to acallerClientasks youto emailthemCan hear ananimal in thebackground (dog, cat, birds,babies crying?)FP needingassistancewithtechnologyClientpronouncesThrivent –triviant,trident, etcPost somethingin your teamchat (joke, worktip, fun fact)Client tellsyou a jokeor randomfactUpdate asharedemailaddressCaller is99+years oldValidatedemail oraddressRecognizea teammember inPathfindersGuide someone toChoice Dollars orAction TeamsApplication onlineGiveusernameGive callcenterhoursPOA/ AIFwantingonlineaccessUpdatepreferencesTalk aboutthe mobileapp with acallerUpdatea cellphoneSubmitincidentreportSendServiceNowticketGo for awalk/exerciseon breakGivepasswordrulesProvide acaller withwait timeLook up adocumentinDocViewerConnectto MFAssistwithpasswordchangeGiveusernameVendorcall

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Connect to Fraternal
  2. Give username rules
  3. Send a compliment to a team member
  4. Gets called the wrong name by the client
  5. Do housework during break
  6. Change address
  7. Client asks about the weather
  8. Connect to Action Teams
  9. Provider call
  10. Send duplicate tax form by mail
  11. Assist with E-delivery set-up
  12. Wish a caller happy birthday
  13. Give Thrivent 800 # or fax number to a caller
  14. Client asks you to email them
  15. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  16. FP needing assistance with technology
  17. Client pronounces Thrivent – triviant, trident, etc
  18. Post something in your team chat (joke, work tip, fun fact)
  19. Client tells you a joke or random fact
  20. Update a shared email address
  21. Caller is 99+ years old
  22. Validated email or address
  23. Recognize a team member in Pathfinders
  24. Guide someone to Choice Dollars or Action Teams Application online
  25. Give username
  26. Give call center hours
  27. POA/ AIF wanting online access
  28. Update preferences
  29. Talk about the mobile app with a caller
  30. Update a cell phone
  31. Submit incident report
  32. Send ServiceNow ticket
  33. Go for a walk/exercise on break
  34. Give password rules
  35. Provide a caller with wait time
  36. Look up a document in DocViewer
  37. Connect to MF
  38. Assist with password change
  39. Give username
  40. Vendor call