FP needingassistancewithtechnologyRecognizea teammember inPathfindersUpdatepreferencesSendServiceNowticketSendduplicatetax formby mailAssistwithpasswordchangeChangeaddressAssistwith E-deliveryset-upClientasks youto emailthemClientpronouncesThrivent –triviant,trident, etcGiveThrivent 800# or faxnumber to acallerGuide someone toChoice Dollars orAction TeamsApplication onlineLook up adocumentinDocViewerDohouseworkduringbreakUpdatea cellphoneGiveusernamerulesConnectto MFSend acomplimentto a teammemberGets calledthe wrongname by theclientCaller is99+years oldPOA/ AIFwantingonlineaccessPost somethingin your teamchat (joke, worktip, fun fact)Provide acaller withwait timeWish acallerhappybirthdayGiveusernameValidatedemail oraddressSubmitincidentreportClientasksabout theweatherGiveusernameProvidercallConnectto ActionTeamsConnecttoFraternalCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Client tellsyou a jokeor randomfactUpdate asharedemailaddressGo for awalk/exerciseon breakGivepasswordrulesVendorcallGive callcenterhoursTalk aboutthe mobileapp with acallerFP needingassistancewithtechnologyRecognizea teammember inPathfindersUpdatepreferencesSendServiceNowticketSendduplicatetax formby mailAssistwithpasswordchangeChangeaddressAssistwith E-deliveryset-upClientasks youto emailthemClientpronouncesThrivent –triviant,trident, etcGiveThrivent 800# or faxnumber to acallerGuide someone toChoice Dollars orAction TeamsApplication onlineLook up adocumentinDocViewerDohouseworkduringbreakUpdatea cellphoneGiveusernamerulesConnectto MFSend acomplimentto a teammemberGets calledthe wrongname by theclientCaller is99+years oldPOA/ AIFwantingonlineaccessPost somethingin your teamchat (joke, worktip, fun fact)Provide acaller withwait timeWish acallerhappybirthdayGiveusernameValidatedemail oraddressSubmitincidentreportClientasksabout theweatherGiveusernameProvidercallConnectto ActionTeamsConnecttoFraternalCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Client tellsyou a jokeor randomfactUpdate asharedemailaddressGo for awalk/exerciseon breakGivepasswordrulesVendorcallGive callcenterhoursTalk aboutthe mobileapp with acaller

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FP needing assistance with technology
  2. Recognize a team member in Pathfinders
  3. Update preferences
  4. Send ServiceNow ticket
  5. Send duplicate tax form by mail
  6. Assist with password change
  7. Change address
  8. Assist with E-delivery set-up
  9. Client asks you to email them
  10. Client pronounces Thrivent – triviant, trident, etc
  11. Give Thrivent 800 # or fax number to a caller
  12. Guide someone to Choice Dollars or Action Teams Application online
  13. Look up a document in DocViewer
  14. Do housework during break
  15. Update a cell phone
  16. Give username rules
  17. Connect to MF
  18. Send a compliment to a team member
  19. Gets called the wrong name by the client
  20. Caller is 99+ years old
  21. POA/ AIF wanting online access
  22. Post something in your team chat (joke, work tip, fun fact)
  23. Provide a caller with wait time
  24. Wish a caller happy birthday
  25. Give username
  26. Validated email or address
  27. Submit incident report
  28. Client asks about the weather
  29. Give username
  30. Provider call
  31. Connect to Action Teams
  32. Connect to Fraternal
  33. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  34. Client tells you a joke or random fact
  35. Update a shared email address
  36. Go for a walk/exercise on break
  37. Give password rules
  38. Vendor call
  39. Give call center hours
  40. Talk about the mobile app with a caller