Assist with E- delivery set-up Wish a caller happy birthday Connect to Action Teams Client pronounces Thrivent – triviant, trident, etc Submit incident report Client asks you to email them Gets called the wrong name by the client Give Thrivent 800 # or fax number to a caller Can hear an animal in the background ( dog, cat, birds, babies crying?) Caller is 99+ years old Connect to Fraternal Vendor call Connect to MF Client tells you a joke or random fact POA/ AIF wanting online access Guide someone to Choice Dollars or Action Teams Application online Recognize a team member in Pathfinders Send duplicate tax form by mail Send a compliment to a team member Give call center hours Give username Validated email or address Update a shared email address Give username FP needing assistance with technology Go for a walk/exercise on break Provide a caller with wait time Change address Talk about the mobile app with a caller Send ServiceNow ticket Look up a document in DocViewer Do housework during break Provider call Update preferences Post something in your team chat (joke, work tip, fun fact) Client asks about the weather Give password rules Update a cell phone Give username rules Assist with password change Assist with E- delivery set-up Wish a caller happy birthday Connect to Action Teams Client pronounces Thrivent – triviant, trident, etc Submit incident report Client asks you to email them Gets called the wrong name by the client Give Thrivent 800 # or fax number to a caller Can hear an animal in the background ( dog, cat, birds, babies crying?) Caller is 99+ years old Connect to Fraternal Vendor call Connect to MF Client tells you a joke or random fact POA/ AIF wanting online access Guide someone to Choice Dollars or Action Teams Application online Recognize a team member in Pathfinders Send duplicate tax form by mail Send a compliment to a team member Give call center hours Give username Validated email or address Update a shared email address Give username FP needing assistance with technology Go for a walk/exercise on break Provide a caller with wait time Change address Talk about the mobile app with a caller Send ServiceNow ticket Look up a document in DocViewer Do housework during break Provider call Update preferences Post something in your team chat (joke, work tip, fun fact) Client asks about the weather Give password rules Update a cell phone Give username rules Assist with password change
(Print)
Assist with E-delivery set-up
Wish a caller happy birthday
Connect to Action Teams
Client pronounces Thrivent – triviant, trident, etc
Submit incident report
Client asks you to email them
Gets called the wrong name by the client
Give Thrivent 800 # or fax number to a caller
Can hear an animal in the background ( dog, cat, birds, babies crying?)
Caller is 99+ years old
Connect to Fraternal
Vendor call
Connect to MF
Client tells you a joke or random fact
POA/ AIF wanting online access
Guide someone to Choice Dollars or Action Teams Application online
Recognize a team member in Pathfinders
Send duplicate tax form by mail
Send a compliment to a team member
Give call center hours
Give username
Validated email or address
Update a shared email address
Give username
FP needing assistance with technology
Go for a walk/exercise on break
Provide a caller with wait time
Change address
Talk about the mobile app with a caller
Send ServiceNow ticket
Look up a document in DocViewer
Do housework during break
Provider call
Update preferences
Post something in your team chat (joke, work tip, fun fact)
Client asks about the weather
Give password rules
Update a cell phone
Give username rules
Assist with password change
