Client tellsyou a jokeor randomfactTalk aboutthe mobileapp with acallerProvidercallLook up adocumentinDocViewerGets calledthe wrongname by theclientSend acomplimentto a teammemberCaller is99+years oldConnectto MFGivepasswordrulesUpdate asharedemailaddressChangeaddressSendServiceNowticketAssistwith E-deliveryset-upAssistwithpasswordchangePOA/ AIFwantingonlineaccessVendorcallGive callcenterhoursConnectto ActionTeamsGuide someone toChoice Dollars orAction TeamsApplication onlineClientpronouncesThrivent –triviant,trident, etcWish acallerhappybirthdayPost somethingin your teamchat (joke, worktip, fun fact)ConnecttoFraternalGiveusernameSubmitincidentreportGiveusernameSendduplicatetax formby mailClientasksabout theweatherRecognizea teammember inPathfindersUpdatea cellphoneUpdatepreferencesGiveThrivent 800# or faxnumber to acallerGo for awalk/exerciseon breakCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Provide acaller withwait timeDohouseworkduringbreakGiveusernamerulesFP needingassistancewithtechnologyValidatedemail oraddressClientasks youto emailthemClient tellsyou a jokeor randomfactTalk aboutthe mobileapp with acallerProvidercallLook up adocumentinDocViewerGets calledthe wrongname by theclientSend acomplimentto a teammemberCaller is99+years oldConnectto MFGivepasswordrulesUpdate asharedemailaddressChangeaddressSendServiceNowticketAssistwith E-deliveryset-upAssistwithpasswordchangePOA/ AIFwantingonlineaccessVendorcallGive callcenterhoursConnectto ActionTeamsGuide someone toChoice Dollars orAction TeamsApplication onlineClientpronouncesThrivent –triviant,trident, etcWish acallerhappybirthdayPost somethingin your teamchat (joke, worktip, fun fact)ConnecttoFraternalGiveusernameSubmitincidentreportGiveusernameSendduplicatetax formby mailClientasksabout theweatherRecognizea teammember inPathfindersUpdatea cellphoneUpdatepreferencesGiveThrivent 800# or faxnumber to acallerGo for awalk/exerciseon breakCan hear ananimal in thebackground (dog, cat, birds,babies crying?)Provide acaller withwait timeDohouseworkduringbreakGiveusernamerulesFP needingassistancewithtechnologyValidatedemail oraddressClientasks youto emailthem

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client tells you a joke or random fact
  2. Talk about the mobile app with a caller
  3. Provider call
  4. Look up a document in DocViewer
  5. Gets called the wrong name by the client
  6. Send a compliment to a team member
  7. Caller is 99+ years old
  8. Connect to MF
  9. Give password rules
  10. Update a shared email address
  11. Change address
  12. Send ServiceNow ticket
  13. Assist with E-delivery set-up
  14. Assist with password change
  15. POA/ AIF wanting online access
  16. Vendor call
  17. Give call center hours
  18. Connect to Action Teams
  19. Guide someone to Choice Dollars or Action Teams Application online
  20. Client pronounces Thrivent – triviant, trident, etc
  21. Wish a caller happy birthday
  22. Post something in your team chat (joke, work tip, fun fact)
  23. Connect to Fraternal
  24. Give username
  25. Submit incident report
  26. Give username
  27. Send duplicate tax form by mail
  28. Client asks about the weather
  29. Recognize a team member in Pathfinders
  30. Update a cell phone
  31. Update preferences
  32. Give Thrivent 800 # or fax number to a caller
  33. Go for a walk/exercise on break
  34. Can hear an animal in the background ( dog, cat, birds, babies crying?)
  35. Provide a caller with wait time
  36. Do housework during break
  37. Give username rules
  38. FP needing assistance with technology
  39. Validated email or address
  40. Client asks you to email them