Excellentservice=satisfiedcustomersHowyou actCustomersatisfactionConsidertheirdesiresand dignityOutof icePlaybridgewith theladiesAnticipateneeds ofyourcustomersDo whatthey saythey aregoing to doWhitesweater7% what yousay38% tone ofvoice55% bodylanguageBlueshirtResidentand familydignityHowyoulookWhen youdo morethan whatis requiredProtectpersonalvaluesCoworkersarecustomerstooThey are notinterruptionsGoingthroughthemotionsKeeptools inworkingconditionPayattentionto whatyou sayEmpowermentDevelopcustomerfriendlycommunicationPutsuppliesbackEveryonefills avital roleExcellentservice=satisfiedcustomersHowyou actCustomersatisfactionConsidertheirdesiresand dignityOutof icePlaybridgewith theladiesAnticipateneeds ofyourcustomersDo whatthey saythey aregoing to doWhitesweater7% what yousay38% tone ofvoice55% bodylanguageBlueshirtResidentand familydignityHowyoulookWhen youdo morethan whatis requiredProtectpersonalvaluesCoworkersarecustomerstooThey are notinterruptionsGoingthroughthemotionsKeeptools inworkingconditionPayattentionto whatyou sayEmpowermentDevelopcustomerfriendlycommunicationPutsuppliesbackEveryonefills avital role

Customer Service in Long Term Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Excellent service=satisfied customers
  2. How you act
  3. Customer satisfaction
  4. Consider their desires and dignity
  5. Out of ice
  6. Play bridge with the ladies
  7. Anticipate needs of your customers
  8. Do what they say they are going to do
  9. White sweater
  10. 7% what you say 38% tone of voice 55% body language
  11. Blue shirt
  12. Resident and family dignity
  13. How you look
  14. When you do more than what is required
  15. Protect personal values
  16. Coworkers are customers too
  17. They are not interruptions
  18. Going through the motions
  19. Keep tools in working condition
  20. Pay attention to what you say
  21. Empowerment
  22. Develop customer friendly communication
  23. Put supplies back
  24. Everyone fills a vital role