Anticipateneeds ofyourcustomersKeeptools inworkingconditionThey are notinterruptions7% what yousay38% tone ofvoice55% bodylanguagePutsuppliesbackDo whatthey saythey aregoing to doBlueshirtOutof iceWhitesweaterPlaybridgewith theladiesCustomersatisfactionCoworkersarecustomerstooEmpowermentEveryonefills avital roleResidentand familydignityPayattentionto whatyou sayExcellentservice=satisfiedcustomersConsidertheirdesiresand dignityDevelopcustomerfriendlycommunicationWhen youdo morethan whatis requiredGoingthroughthemotionsProtectpersonalvaluesHowyoulookHowyou actAnticipateneeds ofyourcustomersKeeptools inworkingconditionThey are notinterruptions7% what yousay38% tone ofvoice55% bodylanguagePutsuppliesbackDo whatthey saythey aregoing to doBlueshirtOutof iceWhitesweaterPlaybridgewith theladiesCustomersatisfactionCoworkersarecustomerstooEmpowermentEveryonefills avital roleResidentand familydignityPayattentionto whatyou sayExcellentservice=satisfiedcustomersConsidertheirdesiresand dignityDevelopcustomerfriendlycommunicationWhen youdo morethan whatis requiredGoingthroughthemotionsProtectpersonalvaluesHowyoulookHowyou act

Customer Service in Long Term Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Anticipate needs of your customers
  2. Keep tools in working condition
  3. They are not interruptions
  4. 7% what you say 38% tone of voice 55% body language
  5. Put supplies back
  6. Do what they say they are going to do
  7. Blue shirt
  8. Out of ice
  9. White sweater
  10. Play bridge with the ladies
  11. Customer satisfaction
  12. Coworkers are customers too
  13. Empowerment
  14. Everyone fills a vital role
  15. Resident and family dignity
  16. Pay attention to what you say
  17. Excellent service=satisfied customers
  18. Consider their desires and dignity
  19. Develop customer friendly communication
  20. When you do more than what is required
  21. Going through the motions
  22. Protect personal values
  23. How you look
  24. How you act