They are notinterruptionsConsidertheirdesiresand dignityWhen youdo morethan whatis requiredPutsuppliesbackBlueshirtPayattentionto whatyou sayExcellentservice=satisfiedcustomersAnticipateneeds ofyourcustomersGoingthroughthemotions7% what yousay38% tone ofvoice55% bodylanguageCoworkersarecustomerstooOutof iceProtectpersonalvaluesCustomersatisfactionPlaybridgewith theladiesEmpowermentDo whatthey saythey aregoing to doKeeptools inworkingconditionResidentand familydignityHowyou actDevelopcustomerfriendlycommunicationEveryonefills avital roleWhitesweaterHowyoulookThey are notinterruptionsConsidertheirdesiresand dignityWhen youdo morethan whatis requiredPutsuppliesbackBlueshirtPayattentionto whatyou sayExcellentservice=satisfiedcustomersAnticipateneeds ofyourcustomersGoingthroughthemotions7% what yousay38% tone ofvoice55% bodylanguageCoworkersarecustomerstooOutof iceProtectpersonalvaluesCustomersatisfactionPlaybridgewith theladiesEmpowermentDo whatthey saythey aregoing to doKeeptools inworkingconditionResidentand familydignityHowyou actDevelopcustomerfriendlycommunicationEveryonefills avital roleWhitesweaterHowyoulook

Customer Service in Long Term Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. They are not interruptions
  2. Consider their desires and dignity
  3. When you do more than what is required
  4. Put supplies back
  5. Blue shirt
  6. Pay attention to what you say
  7. Excellent service=satisfied customers
  8. Anticipate needs of your customers
  9. Going through the motions
  10. 7% what you say 38% tone of voice 55% body language
  11. Coworkers are customers too
  12. Out of ice
  13. Protect personal values
  14. Customer satisfaction
  15. Play bridge with the ladies
  16. Empowerment
  17. Do what they say they are going to do
  18. Keep tools in working condition
  19. Resident and family dignity
  20. How you act
  21. Develop customer friendly communication
  22. Everyone fills a vital role
  23. White sweater
  24. How you look