(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pay attention to what you say
White sweater
How you look
They are not interruptions
Resident and family dignity
Develop customer friendly communication
Empowerment
When you do more than what is required
Out of ice
Coworkers are customers too
Protect personal values
Going through the motions
Keep tools in working condition
Blue shirt
Anticipate needs of your customers
Do what they say they are going to do
Put supplies back
Excellent service=satisfied customers
Consider their desires and dignity
Everyone fills a vital role
7% what you say
38% tone of voice
55% body language
