Express gratitude Express empathy Log a complaint Use customer last name Offer additional assistance Demo: Enroll in autopay for mortgage Demo: Enrolling in mobile banking Proper greeting Enhance authenticate Demo: Enroll in Zelle Demo: Passcode Reset Step-up authenticate Demo: Schedule bank to bank transfer Demo: Mobile check deposit Demo: Enroll in two-way alerts Demo: Enrolling in online banking Demo: Making internal transfers Adding a payee demo Proper hold etiquette Demo: Making one- time mortgage payment M&T bank branding Take ownership Paying a bill demo Make a referral Express gratitude Express empathy Log a complaint Use customer last name Offer additional assistance Demo: Enroll in autopay for mortgage Demo: Enrolling in mobile banking Proper greeting Enhance authenticate Demo: Enroll in Zelle Demo: Passcode Reset Step-up authenticate Demo: Schedule bank to bank transfer Demo: Mobile check deposit Demo: Enroll in two-way alerts Demo: Enrolling in online banking Demo: Making internal transfers Adding a payee demo Proper hold etiquette Demo: Making one- time mortgage payment M&T bank branding Take ownership Paying a bill demo Make a referral
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Express gratitude
Express empathy
Log a complaint
Use customer last name
Offer additional assistance
Demo: Enroll in autopay for mortgage
Demo: Enrolling in mobile banking
Proper greeting
Enhance authenticate
Demo: Enroll in Zelle
Demo: Passcode Reset
Step-up authenticate
Demo: Schedule bank to bank transfer
Demo: Mobile check deposit
Demo: Enroll in two-way alerts
Demo: Enrolling in online banking
Demo: Making internal transfers
Adding a payee demo
Proper hold etiquette
Demo: Making one-time mortgage payment
M&T bank branding
Take ownership
Paying a bill demo
Make a referral