Express empathy Demo: Making internal transfers Adding a payee demo Log a complaint Demo: Enrolling in mobile banking Proper hold etiquette Demo: Enrolling in online banking Take ownership Make a referral Use customer last name Demo: Passcode Reset M&T bank branding Proper greeting Demo: Enroll in Zelle Demo: Mobile check deposit Demo: Enroll in two-way alerts Demo: Enroll in autopay for mortgage Demo: Making one- time mortgage payment Paying a bill demo Enhance authenticate Step-up authenticate Express gratitude Demo: Schedule bank to bank transfer Offer additional assistance Express empathy Demo: Making internal transfers Adding a payee demo Log a complaint Demo: Enrolling in mobile banking Proper hold etiquette Demo: Enrolling in online banking Take ownership Make a referral Use customer last name Demo: Passcode Reset M&T bank branding Proper greeting Demo: Enroll in Zelle Demo: Mobile check deposit Demo: Enroll in two-way alerts Demo: Enroll in autopay for mortgage Demo: Making one- time mortgage payment Paying a bill demo Enhance authenticate Step-up authenticate Express gratitude Demo: Schedule bank to bank transfer Offer additional assistance
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Express empathy
Demo: Making internal transfers
Adding a payee demo
Log a complaint
Demo: Enrolling in mobile banking
Proper hold etiquette
Demo: Enrolling in online banking
Take ownership
Make a referral
Use customer last name
Demo: Passcode Reset
M&T bank branding
Proper greeting
Demo: Enroll in Zelle
Demo: Mobile check deposit
Demo: Enroll in two-way alerts
Demo: Enroll in autopay for mortgage
Demo: Making one-time mortgage payment
Paying a bill demo
Enhance authenticate
Step-up authenticate
Express gratitude
Demo: Schedule bank to bank transfer
Offer additional assistance