Didn't clockin before thestart of myshift (8:00am est)Took 15calls ina dayUsedProcessesto searchfor SOPUsed correctformat to askquestion inchatUsedGuidedHelpSAC Sent acurbservicepartUsed theServiceUS SOPCreatedNewAccountCreateda safetyproperlyRegisteredanapplianceTransferredto RepairCliniccorrectlyAHT of10:00or lessUsed amerchandisecode toscheduleserviceDid notmiss a dayduring ALZUsed CXPhoneListDeescalatedan angryconsumerSACTook 10calls ina daySACCamerawas onduringmeetingsUsedVerbiageLibraryProvidedresolutionfrom PTKTook 20calls ina dayDidn't clockin before thestart of myshift (8:00am est)Took 15calls ina dayUsedProcessesto searchfor SOPUsed correctformat to askquestion inchatUsedGuidedHelpSAC Sent acurbservicepartUsed theServiceUS SOPCreatedNewAccountCreateda safetyproperlyRegisteredanapplianceTransferredto RepairCliniccorrectlyAHT of10:00or lessUsed amerchandisecode toscheduleserviceDid notmiss a dayduring ALZUsed CXPhoneListDeescalatedan angryconsumerSACTook 10calls ina daySACCamerawas onduringmeetingsUsedVerbiageLibraryProvidedresolutionfrom PTKTook 20calls ina day

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
I
4
I
5
O
6
O
7
O
8
G
9
N
10
N
11
G
12
O
13
G
14
I
15
B
16
B
17
N
18
B
19
O
20
I
21
I
22
N
23
G
24
B
  1. B-Didn't clock in before the start of my shift (8:00 am est)
  2. G-Took 15 calls in a day
  3. I-Used Processes to search for SOP
  4. I-Used correct format to ask question in chat
  5. O-Used Guided Help
  6. O-SAC
  7. O-Sent a curb service part
  8. G-Used the Service US SOP
  9. N-Created New Account
  10. N-Created a safety properly
  11. G-Registered an appliance
  12. O-Transferred to Repair Clinic correctly
  13. G-AHT of 10:00 or less
  14. I-Used a merchandise code to schedule service
  15. B-Did not miss a day during ALZ
  16. B-Used CX Phone List
  17. N-Deescalated an angry consumer
  18. B-SAC
  19. O-Took 10 calls in a day
  20. I-SAC
  21. I-Camera was on during meetings
  22. N-Used Verbiage Library
  23. G-Provided resolution from PTK
  24. B-Took 20 calls in a day