Sent acurbservicepartUsed theServiceUS SOPDid notmiss a dayduring ALZTransferredto RepairCliniccorrectlySAC UsedVerbiageLibraryTook 15calls ina dayUsedProcessesto searchfor SOPCreatedNewAccountDidn't clockin before thestart of myshift (8:00am est)Used correctformat to askquestion inchatSACTook 10calls ina dayDeescalatedan angryconsumerUsed amerchandisecode toscheduleserviceTook 20calls ina dayProvidedresolutionfrom PTKSACCreateda safetyproperlyCamerawas onduringmeetingsUsed CXPhoneListAHT of10:00or lessRegisteredanapplianceUsedGuidedHelpSent acurbservicepartUsed theServiceUS SOPDid notmiss a dayduring ALZTransferredto RepairCliniccorrectlySAC UsedVerbiageLibraryTook 15calls ina dayUsedProcessesto searchfor SOPCreatedNewAccountDidn't clockin before thestart of myshift (8:00am est)Used correctformat to askquestion inchatSACTook 10calls ina dayDeescalatedan angryconsumerUsed amerchandisecode toscheduleserviceTook 20calls ina dayProvidedresolutionfrom PTKSACCreateda safetyproperlyCamerawas onduringmeetingsUsed CXPhoneListAHT of10:00or lessRegisteredanapplianceUsedGuidedHelp

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
O
5
O
6
N
7
G
8
I
9
N
10
B
11
I
12
I
13
O
14
N
15
I
16
B
17
G
18
B
19
N
20
I
21
B
22
G
23
G
24
O
  1. O-Sent a curb service part
  2. G-Used the Service US SOP
  3. B-Did not miss a day during ALZ
  4. O-Transferred to Repair Clinic correctly
  5. O-SAC
  6. N-Used Verbiage Library
  7. G-Took 15 calls in a day
  8. I-Used Processes to search for SOP
  9. N-Created New Account
  10. B-Didn't clock in before the start of my shift (8:00 am est)
  11. I-Used correct format to ask question in chat
  12. I-SAC
  13. O-Took 10 calls in a day
  14. N-Deescalated an angry consumer
  15. I-Used a merchandise code to schedule service
  16. B-Took 20 calls in a day
  17. G-Provided resolution from PTK
  18. B-SAC
  19. N-Created a safety properly
  20. I-Camera was on during meetings
  21. B-Used CX Phone List
  22. G-AHT of 10:00 or less
  23. G-Registered an appliance
  24. O-Used Guided Help