RegisteredanapplianceTook 10calls ina dayTransferredto RepairCliniccorrectlyCamerawas onduringmeetingsUsedProcessesto searchfor SOPDeescalatedan angryconsumerUsed correctformat to askquestion inchatAHT of10:00or lessTook 20calls ina dayCreateda safetyproperlyUsedVerbiageLibraryUsedGuidedHelpUsed CXPhoneListUsed amerchandisecode toscheduleserviceDid notmiss a dayduring ALZSAC Took 15calls ina daySent acurbservicepartUsed theServiceUS SOPProvidedresolutionfrom PTKSACCreatedNewAccountSACDidn't clockin before thestart of myshift (8:00am est)RegisteredanapplianceTook 10calls ina dayTransferredto RepairCliniccorrectlyCamerawas onduringmeetingsUsedProcessesto searchfor SOPDeescalatedan angryconsumerUsed correctformat to askquestion inchatAHT of10:00or lessTook 20calls ina dayCreateda safetyproperlyUsedVerbiageLibraryUsedGuidedHelpUsed CXPhoneListUsed amerchandisecode toscheduleserviceDid notmiss a dayduring ALZSAC Took 15calls ina daySent acurbservicepartUsed theServiceUS SOPProvidedresolutionfrom PTKSACCreatedNewAccountSACDidn't clockin before thestart of myshift (8:00am est)

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
O
4
I
5
I
6
N
7
I
8
G
9
B
10
N
11
N
12
O
13
B
14
I
15
B
16
O
17
G
18
O
19
G
20
G
21
B
22
N
23
I
24
B
  1. G-Registered an appliance
  2. O-Took 10 calls in a day
  3. O-Transferred to Repair Clinic correctly
  4. I-Camera was on during meetings
  5. I-Used Processes to search for SOP
  6. N-Deescalated an angry consumer
  7. I-Used correct format to ask question in chat
  8. G-AHT of 10:00 or less
  9. B-Took 20 calls in a day
  10. N-Created a safety properly
  11. N-Used Verbiage Library
  12. O-Used Guided Help
  13. B-Used CX Phone List
  14. I-Used a merchandise code to schedule service
  15. B-Did not miss a day during ALZ
  16. O-SAC
  17. G-Took 15 calls in a day
  18. O-Sent a curb service part
  19. G-Used the Service US SOP
  20. G-Provided resolution from PTK
  21. B-SAC
  22. N-Created New Account
  23. I-SAC
  24. B-Didn't clock in before the start of my shift (8:00 am est)