Sent acurbservicepartTransferredto RepairCliniccorrectlyDeescalatedan angryconsumerDid notmiss a dayduring ALZSACTook 10calls ina dayUsed CXPhoneListUsed correctformat to askquestion inchatUsedGuidedHelpProvidedresolutionfrom PTKUsed amerchandisecode toscheduleserviceCamerawas onduringmeetingsAHT of10:00or lessCreatedNewAccountDidn't clockin before thestart of myshift (8:00am est)SAC Took 20calls ina dayTook 15calls ina dayUsed theServiceUS SOPSACRegisteredanapplianceCreateda safetyproperlyUsedVerbiageLibraryUsedProcessesto searchfor SOPSent acurbservicepartTransferredto RepairCliniccorrectlyDeescalatedan angryconsumerDid notmiss a dayduring ALZSACTook 10calls ina dayUsed CXPhoneListUsed correctformat to askquestion inchatUsedGuidedHelpProvidedresolutionfrom PTKUsed amerchandisecode toscheduleserviceCamerawas onduringmeetingsAHT of10:00or lessCreatedNewAccountDidn't clockin before thestart of myshift (8:00am est)SAC Took 20calls ina dayTook 15calls ina dayUsed theServiceUS SOPSACRegisteredanapplianceCreateda safetyproperlyUsedVerbiageLibraryUsedProcessesto searchfor SOP

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
N
4
B
5
B
6
O
7
B
8
I
9
O
10
G
11
I
12
I
13
G
14
N
15
B
16
O
17
B
18
G
19
G
20
I
21
G
22
N
23
N
24
I
  1. O-Sent a curb service part
  2. O-Transferred to Repair Clinic correctly
  3. N-Deescalated an angry consumer
  4. B-Did not miss a day during ALZ
  5. B-SAC
  6. O-Took 10 calls in a day
  7. B-Used CX Phone List
  8. I-Used correct format to ask question in chat
  9. O-Used Guided Help
  10. G-Provided resolution from PTK
  11. I-Used a merchandise code to schedule service
  12. I-Camera was on during meetings
  13. G-AHT of 10:00 or less
  14. N-Created New Account
  15. B-Didn't clock in before the start of my shift (8:00 am est)
  16. O-SAC
  17. B-Took 20 calls in a day
  18. G-Took 15 calls in a day
  19. G-Used the Service US SOP
  20. I-SAC
  21. G-Registered an appliance
  22. N-Created a safety properly
  23. N-Used Verbiage Library
  24. I-Used Processes to search for SOP