CreatedNewAccountUsedGuidedHelpProvidedresolutionfrom PTKDid notmiss a dayduring ALZSent acurbservicepartCreateda safetyproperlyUsed amerchandisecode toscheduleserviceUsed theServiceUS SOPTook 10calls ina dayRegisteredanapplianceSAC Took 15calls ina dayUsedVerbiageLibrarySACUsed CXPhoneListUsed correctformat to askquestion inchatSACAHT of10:00or lessCamerawas onduringmeetingsDeescalatedan angryconsumerDidn't clockin before thestart of myshift (8:00am est)Transferredto RepairCliniccorrectlyUsedProcessesto searchfor SOPTook 20calls ina dayCreatedNewAccountUsedGuidedHelpProvidedresolutionfrom PTKDid notmiss a dayduring ALZSent acurbservicepartCreateda safetyproperlyUsed amerchandisecode toscheduleserviceUsed theServiceUS SOPTook 10calls ina dayRegisteredanapplianceSAC Took 15calls ina dayUsedVerbiageLibrarySACUsed CXPhoneListUsed correctformat to askquestion inchatSACAHT of10:00or lessCamerawas onduringmeetingsDeescalatedan angryconsumerDidn't clockin before thestart of myshift (8:00am est)Transferredto RepairCliniccorrectlyUsedProcessesto searchfor SOPTook 20calls ina day

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
G
4
B
5
O
6
N
7
I
8
G
9
O
10
G
11
O
12
G
13
N
14
B
15
B
16
I
17
I
18
G
19
I
20
N
21
B
22
O
23
I
24
B
  1. N-Created New Account
  2. O-Used Guided Help
  3. G-Provided resolution from PTK
  4. B-Did not miss a day during ALZ
  5. O-Sent a curb service part
  6. N-Created a safety properly
  7. I-Used a merchandise code to schedule service
  8. G-Used the Service US SOP
  9. O-Took 10 calls in a day
  10. G-Registered an appliance
  11. O-SAC
  12. G-Took 15 calls in a day
  13. N-Used Verbiage Library
  14. B-SAC
  15. B-Used CX Phone List
  16. I-Used correct format to ask question in chat
  17. I-SAC
  18. G-AHT of 10:00 or less
  19. I-Camera was on during meetings
  20. N-Deescalated an angry consumer
  21. B-Didn't clock in before the start of my shift (8:00 am est)
  22. O-Transferred to Repair Clinic correctly
  23. I-Used Processes to search for SOP
  24. B-Took 20 calls in a day