Transferredto RepairCliniccorrectlyTook 10calls ina dayTook 15calls ina dayCamerawas onduringmeetingsRegisteredanapplianceUsed amerchandisecode toscheduleserviceSent acurbservicepartDid notmiss a dayduring ALZSAC Createda safetyproperlyTook 20calls ina dayUsedVerbiageLibraryCreatedNewAccountUsedGuidedHelpUsed CXPhoneListUsedProcessesto searchfor SOPSACProvidedresolutionfrom PTKUsed theServiceUS SOPDeescalatedan angryconsumerDidn't clockin before thestart of myshift (8:00am est)AHT of10:00or lessUsed correctformat to askquestion inchatSACTransferredto RepairCliniccorrectlyTook 10calls ina dayTook 15calls ina dayCamerawas onduringmeetingsRegisteredanapplianceUsed amerchandisecode toscheduleserviceSent acurbservicepartDid notmiss a dayduring ALZSAC Createda safetyproperlyTook 20calls ina dayUsedVerbiageLibraryCreatedNewAccountUsedGuidedHelpUsed CXPhoneListUsedProcessesto searchfor SOPSACProvidedresolutionfrom PTKUsed theServiceUS SOPDeescalatedan angryconsumerDidn't clockin before thestart of myshift (8:00am est)AHT of10:00or lessUsed correctformat to askquestion inchatSAC

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
G
4
I
5
G
6
I
7
O
8
B
9
O
10
N
11
B
12
N
13
N
14
O
15
B
16
I
17
B
18
G
19
G
20
N
21
B
22
G
23
I
24
I
  1. O-Transferred to Repair Clinic correctly
  2. O-Took 10 calls in a day
  3. G-Took 15 calls in a day
  4. I-Camera was on during meetings
  5. G-Registered an appliance
  6. I-Used a merchandise code to schedule service
  7. O-Sent a curb service part
  8. B-Did not miss a day during ALZ
  9. O-SAC
  10. N-Created a safety properly
  11. B-Took 20 calls in a day
  12. N-Used Verbiage Library
  13. N-Created New Account
  14. O-Used Guided Help
  15. B-Used CX Phone List
  16. I-Used Processes to search for SOP
  17. B-SAC
  18. G-Provided resolution from PTK
  19. G-Used the Service US SOP
  20. N-Deescalated an angry consumer
  21. B-Didn't clock in before the start of my shift (8:00 am est)
  22. G-AHT of 10:00 or less
  23. I-Used correct format to ask question in chat
  24. I-SAC