Used correctformat to askquestion inchatSACDeescalatedan angryconsumerTook 10calls ina dayUsedVerbiageLibraryUsed amerchandisecode toscheduleserviceTook 15calls ina dayTransferredto RepairCliniccorrectlyUsed theServiceUS SOPTook 20calls ina dayUsedGuidedHelpCamerawas onduringmeetingsDidn't clockin before thestart of myshift (8:00am est)Createda safetyproperlyProvidedresolutionfrom PTKRegisteredanapplianceSAC UsedProcessesto searchfor SOPAHT of10:00or lessDid notmiss a dayduring ALZSent acurbservicepartUsed CXPhoneListSACCreatedNewAccountUsed correctformat to askquestion inchatSACDeescalatedan angryconsumerTook 10calls ina dayUsedVerbiageLibraryUsed amerchandisecode toscheduleserviceTook 15calls ina dayTransferredto RepairCliniccorrectlyUsed theServiceUS SOPTook 20calls ina dayUsedGuidedHelpCamerawas onduringmeetingsDidn't clockin before thestart of myshift (8:00am est)Createda safetyproperlyProvidedresolutionfrom PTKRegisteredanapplianceSAC UsedProcessesto searchfor SOPAHT of10:00or lessDid notmiss a dayduring ALZSent acurbservicepartUsed CXPhoneListSACCreatedNewAccount

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
N
4
O
5
N
6
I
7
G
8
O
9
G
10
B
11
O
12
I
13
B
14
N
15
G
16
G
17
O
18
I
19
G
20
B
21
O
22
B
23
B
24
N
  1. I-Used correct format to ask question in chat
  2. I-SAC
  3. N-Deescalated an angry consumer
  4. O-Took 10 calls in a day
  5. N-Used Verbiage Library
  6. I-Used a merchandise code to schedule service
  7. G-Took 15 calls in a day
  8. O-Transferred to Repair Clinic correctly
  9. G-Used the Service US SOP
  10. B-Took 20 calls in a day
  11. O-Used Guided Help
  12. I-Camera was on during meetings
  13. B-Didn't clock in before the start of my shift (8:00 am est)
  14. N-Created a safety properly
  15. G-Provided resolution from PTK
  16. G-Registered an appliance
  17. O-SAC
  18. I-Used Processes to search for SOP
  19. G-AHT of 10:00 or less
  20. B-Did not miss a day during ALZ
  21. O-Sent a curb service part
  22. B-Used CX Phone List
  23. B-SAC
  24. N-Created New Account