Took 10calls ina dayUsedVerbiageLibraryUsed amerchandisecode toscheduleserviceDeescalatedan angryconsumerRegisteredanapplianceSACAHT of10:00or lessSAC Took 15calls ina dayCreatedNewAccountProvidedresolutionfrom PTKUsedProcessesto searchfor SOPDidn't clockin before thestart of myshift (8:00am est)Did notmiss a dayduring ALZTook 20calls ina dayUsed correctformat to askquestion inchatTransferredto RepairCliniccorrectlyUsedGuidedHelpCreateda safetyproperlySACUsed theServiceUS SOPSent acurbservicepartUsed CXPhoneListCamerawas onduringmeetingsTook 10calls ina dayUsedVerbiageLibraryUsed amerchandisecode toscheduleserviceDeescalatedan angryconsumerRegisteredanapplianceSACAHT of10:00or lessSAC Took 15calls ina dayCreatedNewAccountProvidedresolutionfrom PTKUsedProcessesto searchfor SOPDidn't clockin before thestart of myshift (8:00am est)Did notmiss a dayduring ALZTook 20calls ina dayUsed correctformat to askquestion inchatTransferredto RepairCliniccorrectlyUsedGuidedHelpCreateda safetyproperlySACUsed theServiceUS SOPSent acurbservicepartUsed CXPhoneListCamerawas onduringmeetings

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
I
4
N
5
G
6
B
7
G
8
O
9
G
10
N
11
G
12
I
13
B
14
B
15
B
16
I
17
O
18
O
19
N
20
I
21
G
22
O
23
B
24
I
  1. O-Took 10 calls in a day
  2. N-Used Verbiage Library
  3. I-Used a merchandise code to schedule service
  4. N-Deescalated an angry consumer
  5. G-Registered an appliance
  6. B-SAC
  7. G-AHT of 10:00 or less
  8. O-SAC
  9. G-Took 15 calls in a day
  10. N-Created New Account
  11. G-Provided resolution from PTK
  12. I-Used Processes to search for SOP
  13. B-Didn't clock in before the start of my shift (8:00 am est)
  14. B-Did not miss a day during ALZ
  15. B-Took 20 calls in a day
  16. I-Used correct format to ask question in chat
  17. O-Transferred to Repair Clinic correctly
  18. O-Used Guided Help
  19. N-Created a safety properly
  20. I-SAC
  21. G-Used the Service US SOP
  22. O-Sent a curb service part
  23. B-Used CX Phone List
  24. I-Camera was on during meetings