(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Used correct format to ask question in chat
I-SAC
N-Deescalated an angry consumer
O-Took 10 calls in a day
N-Used Verbiage Library
I-Used a merchandise code to schedule service
G-Took 15 calls in a day
O-Transferred to Repair Clinic correctly
G-Used the Service US SOP
B-Took 20 calls in a day
O-Used Guided Help
I-Camera was on during meetings
B-Didn't clock in before the start of my shift (8:00 am est)