Transferredto RepairCliniccorrectlySAC Took 10calls ina dayUsed CXPhoneListUsed theServiceUS SOPCamerawas onduringmeetingsCreateda safetyproperlyProvidedresolutionfrom PTKSent acurbservicepartSACUsedVerbiageLibrarySACAHT of10:00or lessDid notmiss a dayduring ALZCreatedNewAccountUsedGuidedHelpRegisteredanapplianceUsed correctformat to askquestion inchatTook 20calls ina dayTook 15calls ina dayDidn't clockin before thestart of myshift (8:00am est)Deescalatedan angryconsumerUsedProcessesto searchfor SOPUsed amerchandisecode toscheduleserviceTransferredto RepairCliniccorrectlySAC Took 10calls ina dayUsed CXPhoneListUsed theServiceUS SOPCamerawas onduringmeetingsCreateda safetyproperlyProvidedresolutionfrom PTKSent acurbservicepartSACUsedVerbiageLibrarySACAHT of10:00or lessDid notmiss a dayduring ALZCreatedNewAccountUsedGuidedHelpRegisteredanapplianceUsed correctformat to askquestion inchatTook 20calls ina dayTook 15calls ina dayDidn't clockin before thestart of myshift (8:00am est)Deescalatedan angryconsumerUsedProcessesto searchfor SOPUsed amerchandisecode toscheduleservice

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
O
4
B
5
G
6
I
7
N
8
G
9
O
10
I
11
N
12
B
13
G
14
B
15
N
16
O
17
G
18
I
19
B
20
G
21
B
22
N
23
I
24
I
  1. O-Transferred to Repair Clinic correctly
  2. O-SAC
  3. O-Took 10 calls in a day
  4. B-Used CX Phone List
  5. G-Used the Service US SOP
  6. I-Camera was on during meetings
  7. N-Created a safety properly
  8. G-Provided resolution from PTK
  9. O-Sent a curb service part
  10. I-SAC
  11. N-Used Verbiage Library
  12. B-SAC
  13. G-AHT of 10:00 or less
  14. B-Did not miss a day during ALZ
  15. N-Created New Account
  16. O-Used Guided Help
  17. G-Registered an appliance
  18. I-Used correct format to ask question in chat
  19. B-Took 20 calls in a day
  20. G-Took 15 calls in a day
  21. B-Didn't clock in before the start of my shift (8:00 am est)
  22. N-Deescalated an angry consumer
  23. I-Used Processes to search for SOP
  24. I-Used a merchandise code to schedule service