RegisteredanapplianceTook 10calls ina dayTook 15calls ina dayUsedVerbiageLibraryDid notmiss a dayduring ALZSACSAC SACAHT of10:00or lessUsed theServiceUS SOPCreatedNewAccountCamerawas onduringmeetingsUsed amerchandisecode toscheduleserviceDidn't clockin before thestart of myshift (8:00am est)Sent acurbservicepartUsedGuidedHelpTook 20calls ina dayTransferredto RepairCliniccorrectlyUsed CXPhoneListDeescalatedan angryconsumerCreateda safetyproperlyUsed correctformat to askquestion inchatProvidedresolutionfrom PTKUsedProcessesto searchfor SOPRegisteredanapplianceTook 10calls ina dayTook 15calls ina dayUsedVerbiageLibraryDid notmiss a dayduring ALZSACSAC SACAHT of10:00or lessUsed theServiceUS SOPCreatedNewAccountCamerawas onduringmeetingsUsed amerchandisecode toscheduleserviceDidn't clockin before thestart of myshift (8:00am est)Sent acurbservicepartUsedGuidedHelpTook 20calls ina dayTransferredto RepairCliniccorrectlyUsed CXPhoneListDeescalatedan angryconsumerCreateda safetyproperlyUsed correctformat to askquestion inchatProvidedresolutionfrom PTKUsedProcessesto searchfor SOP

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
G
4
N
5
B
6
I
7
O
8
B
9
G
10
G
11
N
12
I
13
I
14
B
15
O
16
O
17
B
18
O
19
B
20
N
21
N
22
I
23
G
24
I
  1. G-Registered an appliance
  2. O-Took 10 calls in a day
  3. G-Took 15 calls in a day
  4. N-Used Verbiage Library
  5. B-Did not miss a day during ALZ
  6. I-SAC
  7. O-SAC
  8. B-SAC
  9. G-AHT of 10:00 or less
  10. G-Used the Service US SOP
  11. N-Created New Account
  12. I-Camera was on during meetings
  13. I-Used a merchandise code to schedule service
  14. B-Didn't clock in before the start of my shift (8:00 am est)
  15. O-Sent a curb service part
  16. O-Used Guided Help
  17. B-Took 20 calls in a day
  18. O-Transferred to Repair Clinic correctly
  19. B-Used CX Phone List
  20. N-Deescalated an angry consumer
  21. N-Created a safety properly
  22. I-Used correct format to ask question in chat
  23. G-Provided resolution from PTK
  24. I-Used Processes to search for SOP