Took 10calls ina dayCreateda safetyproperlySACTransferredto RepairCliniccorrectlyUsed theServiceUS SOPProvidedresolutionfrom PTKTook 15calls ina dayUsed amerchandisecode toscheduleserviceSAC UsedGuidedHelpTook 20calls ina dayDidn't clockin before thestart of myshift (8:00am est)RegisteredanapplianceUsed CXPhoneListUsedProcessesto searchfor SOPSACCreatedNewAccountSent acurbservicepartUsedVerbiageLibraryDeescalatedan angryconsumerAHT of10:00or lessCamerawas onduringmeetingsUsed correctformat to askquestion inchatDid notmiss a dayduring ALZTook 10calls ina dayCreateda safetyproperlySACTransferredto RepairCliniccorrectlyUsed theServiceUS SOPProvidedresolutionfrom PTKTook 15calls ina dayUsed amerchandisecode toscheduleserviceSAC UsedGuidedHelpTook 20calls ina dayDidn't clockin before thestart of myshift (8:00am est)RegisteredanapplianceUsed CXPhoneListUsedProcessesto searchfor SOPSACCreatedNewAccountSent acurbservicepartUsedVerbiageLibraryDeescalatedan angryconsumerAHT of10:00or lessCamerawas onduringmeetingsUsed correctformat to askquestion inchatDid notmiss a dayduring ALZ

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
B
4
O
5
G
6
G
7
G
8
I
9
O
10
O
11
B
12
B
13
G
14
B
15
I
16
I
17
N
18
O
19
N
20
N
21
G
22
I
23
I
24
B
  1. O-Took 10 calls in a day
  2. N-Created a safety properly
  3. B-SAC
  4. O-Transferred to Repair Clinic correctly
  5. G-Used the Service US SOP
  6. G-Provided resolution from PTK
  7. G-Took 15 calls in a day
  8. I-Used a merchandise code to schedule service
  9. O-SAC
  10. O-Used Guided Help
  11. B-Took 20 calls in a day
  12. B-Didn't clock in before the start of my shift (8:00 am est)
  13. G-Registered an appliance
  14. B-Used CX Phone List
  15. I-Used Processes to search for SOP
  16. I-SAC
  17. N-Created New Account
  18. O-Sent a curb service part
  19. N-Used Verbiage Library
  20. N-Deescalated an angry consumer
  21. G-AHT of 10:00 or less
  22. I-Camera was on during meetings
  23. I-Used correct format to ask question in chat
  24. B-Did not miss a day during ALZ