UsedGuidedHelpProvidedresolutionfrom PTKUsed amerchandisecode toscheduleserviceCreatedNewAccountRegisteredanapplianceUsedProcessesto searchfor SOPDidn't clockin before thestart of myshift (8:00am est)AHT of10:00or lessTransferredto RepairCliniccorrectlyCreateda safetyproperlyDeescalatedan angryconsumerSACTook 10calls ina daySent acurbservicepartUsed CXPhoneListTook 20calls ina dayDid notmiss a dayduring ALZCamerawas onduringmeetingsSACSAC Used theServiceUS SOPUsedVerbiageLibraryTook 15calls ina dayUsed correctformat to askquestion inchatUsedGuidedHelpProvidedresolutionfrom PTKUsed amerchandisecode toscheduleserviceCreatedNewAccountRegisteredanapplianceUsedProcessesto searchfor SOPDidn't clockin before thestart of myshift (8:00am est)AHT of10:00or lessTransferredto RepairCliniccorrectlyCreateda safetyproperlyDeescalatedan angryconsumerSACTook 10calls ina daySent acurbservicepartUsed CXPhoneListTook 20calls ina dayDid notmiss a dayduring ALZCamerawas onduringmeetingsSACSAC Used theServiceUS SOPUsedVerbiageLibraryTook 15calls ina dayUsed correctformat to askquestion inchat

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
I
4
N
5
G
6
I
7
B
8
G
9
O
10
N
11
N
12
B
13
O
14
O
15
B
16
B
17
B
18
I
19
I
20
O
21
G
22
N
23
G
24
I
  1. O-Used Guided Help
  2. G-Provided resolution from PTK
  3. I-Used a merchandise code to schedule service
  4. N-Created New Account
  5. G-Registered an appliance
  6. I-Used Processes to search for SOP
  7. B-Didn't clock in before the start of my shift (8:00 am est)
  8. G-AHT of 10:00 or less
  9. O-Transferred to Repair Clinic correctly
  10. N-Created a safety properly
  11. N-Deescalated an angry consumer
  12. B-SAC
  13. O-Took 10 calls in a day
  14. O-Sent a curb service part
  15. B-Used CX Phone List
  16. B-Took 20 calls in a day
  17. B-Did not miss a day during ALZ
  18. I-Camera was on during meetings
  19. I-SAC
  20. O-SAC
  21. G-Used the Service US SOP
  22. N-Used Verbiage Library
  23. G-Took 15 calls in a day
  24. I-Used correct format to ask question in chat