Transferredto RepairCliniccorrectlyCreatedNewAccountUsed correctformat to askquestion inchatDidn't clockin before thestart of myshift (8:00am est)AHT of10:00or lessRegisteredanapplianceSACTook 20calls ina dayTook 10calls ina daySACDeescalatedan angryconsumerTook 15calls ina dayCreateda safetyproperlySent acurbservicepartUsed amerchandisecode toscheduleserviceUsedProcessesto searchfor SOPUsed CXPhoneListUsedGuidedHelpCamerawas onduringmeetingsUsedVerbiageLibraryUsed theServiceUS SOPProvidedresolutionfrom PTKDid notmiss a dayduring ALZSAC Transferredto RepairCliniccorrectlyCreatedNewAccountUsed correctformat to askquestion inchatDidn't clockin before thestart of myshift (8:00am est)AHT of10:00or lessRegisteredanapplianceSACTook 20calls ina dayTook 10calls ina daySACDeescalatedan angryconsumerTook 15calls ina dayCreateda safetyproperlySent acurbservicepartUsed amerchandisecode toscheduleserviceUsedProcessesto searchfor SOPUsed CXPhoneListUsedGuidedHelpCamerawas onduringmeetingsUsedVerbiageLibraryUsed theServiceUS SOPProvidedresolutionfrom PTKDid notmiss a dayduring ALZSAC 

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
I
4
B
5
G
6
G
7
I
8
B
9
O
10
B
11
N
12
G
13
N
14
O
15
I
16
I
17
B
18
O
19
I
20
N
21
G
22
G
23
B
24
O
  1. O-Transferred to Repair Clinic correctly
  2. N-Created New Account
  3. I-Used correct format to ask question in chat
  4. B-Didn't clock in before the start of my shift (8:00 am est)
  5. G-AHT of 10:00 or less
  6. G-Registered an appliance
  7. I-SAC
  8. B-Took 20 calls in a day
  9. O-Took 10 calls in a day
  10. B-SAC
  11. N-Deescalated an angry consumer
  12. G-Took 15 calls in a day
  13. N-Created a safety properly
  14. O-Sent a curb service part
  15. I-Used a merchandise code to schedule service
  16. I-Used Processes to search for SOP
  17. B-Used CX Phone List
  18. O-Used Guided Help
  19. I-Camera was on during meetings
  20. N-Used Verbiage Library
  21. G-Used the Service US SOP
  22. G-Provided resolution from PTK
  23. B-Did not miss a day during ALZ
  24. O-SAC