SAC Used theServiceUS SOPDidn't clockin before thestart of myshift (8:00am est)Deescalatedan angryconsumerCreatedNewAccountUsedProcessesto searchfor SOPCreateda safetyproperlySACDid notmiss a dayduring ALZProvidedresolutionfrom PTKUsedVerbiageLibraryTook 10calls ina dayUsed correctformat to askquestion inchatSent acurbservicepartAHT of10:00or lessUsed amerchandisecode toscheduleserviceUsed CXPhoneListRegisteredanapplianceCamerawas onduringmeetingsUsedGuidedHelpSACTook 15calls ina dayTook 20calls ina dayTransferredto RepairCliniccorrectlySAC Used theServiceUS SOPDidn't clockin before thestart of myshift (8:00am est)Deescalatedan angryconsumerCreatedNewAccountUsedProcessesto searchfor SOPCreateda safetyproperlySACDid notmiss a dayduring ALZProvidedresolutionfrom PTKUsedVerbiageLibraryTook 10calls ina dayUsed correctformat to askquestion inchatSent acurbservicepartAHT of10:00or lessUsed amerchandisecode toscheduleserviceUsed CXPhoneListRegisteredanapplianceCamerawas onduringmeetingsUsedGuidedHelpSACTook 15calls ina dayTook 20calls ina dayTransferredto RepairCliniccorrectly

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
B
4
N
5
N
6
I
7
N
8
I
9
B
10
G
11
N
12
O
13
I
14
O
15
G
16
I
17
B
18
G
19
I
20
O
21
B
22
G
23
B
24
O
  1. O-SAC
  2. G-Used the Service US SOP
  3. B-Didn't clock in before the start of my shift (8:00 am est)
  4. N-Deescalated an angry consumer
  5. N-Created New Account
  6. I-Used Processes to search for SOP
  7. N-Created a safety properly
  8. I-SAC
  9. B-Did not miss a day during ALZ
  10. G-Provided resolution from PTK
  11. N-Used Verbiage Library
  12. O-Took 10 calls in a day
  13. I-Used correct format to ask question in chat
  14. O-Sent a curb service part
  15. G-AHT of 10:00 or less
  16. I-Used a merchandise code to schedule service
  17. B-Used CX Phone List
  18. G-Registered an appliance
  19. I-Camera was on during meetings
  20. O-Used Guided Help
  21. B-SAC
  22. G-Took 15 calls in a day
  23. B-Took 20 calls in a day
  24. O-Transferred to Repair Clinic correctly