UsedGuidedHelpSACUsed amerchandisecode toscheduleserviceCreateda safetyproperlyTook 20calls ina dayDeescalatedan angryconsumerRegisteredanapplianceUsed correctformat to askquestion inchatAHT of10:00or lessCreatedNewAccountUsed theServiceUS SOPProvidedresolutionfrom PTKUsedProcessesto searchfor SOPDid notmiss a dayduring ALZCamerawas onduringmeetingsSent acurbservicepartUsedVerbiageLibraryUsed CXPhoneListSACSAC Took 15calls ina dayDidn't clockin before thestart of myshift (8:00am est)Took 10calls ina dayTransferredto RepairCliniccorrectlyUsedGuidedHelpSACUsed amerchandisecode toscheduleserviceCreateda safetyproperlyTook 20calls ina dayDeescalatedan angryconsumerRegisteredanapplianceUsed correctformat to askquestion inchatAHT of10:00or lessCreatedNewAccountUsed theServiceUS SOPProvidedresolutionfrom PTKUsedProcessesto searchfor SOPDid notmiss a dayduring ALZCamerawas onduringmeetingsSent acurbservicepartUsedVerbiageLibraryUsed CXPhoneListSACSAC Took 15calls ina dayDidn't clockin before thestart of myshift (8:00am est)Took 10calls ina dayTransferredto RepairCliniccorrectly

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
N
5
B
6
N
7
G
8
I
9
G
10
N
11
G
12
G
13
I
14
B
15
I
16
O
17
N
18
B
19
I
20
O
21
G
22
B
23
O
24
O
  1. O-Used Guided Help
  2. B-SAC
  3. I-Used a merchandise code to schedule service
  4. N-Created a safety properly
  5. B-Took 20 calls in a day
  6. N-Deescalated an angry consumer
  7. G-Registered an appliance
  8. I-Used correct format to ask question in chat
  9. G-AHT of 10:00 or less
  10. N-Created New Account
  11. G-Used the Service US SOP
  12. G-Provided resolution from PTK
  13. I-Used Processes to search for SOP
  14. B-Did not miss a day during ALZ
  15. I-Camera was on during meetings
  16. O-Sent a curb service part
  17. N-Used Verbiage Library
  18. B-Used CX Phone List
  19. I-SAC
  20. O-SAC
  21. G-Took 15 calls in a day
  22. B-Didn't clock in before the start of my shift (8:00 am est)
  23. O-Took 10 calls in a day
  24. O-Transferred to Repair Clinic correctly