Took 15calls ina dayUsedProcessesto searchfor SOPSAC Took 10calls ina dayCreateda safetyproperlyUsed theServiceUS SOPUsedGuidedHelpDidn't clockin before thestart of myshift (8:00am est)SACSACProvidedresolutionfrom PTKDeescalatedan angryconsumerUsed correctformat to askquestion inchatDid notmiss a dayduring ALZAHT of10:00or lessCamerawas onduringmeetingsTransferredto RepairCliniccorrectlyRegisteredanapplianceCreatedNewAccountTook 20calls ina dayUsedVerbiageLibraryUsed CXPhoneListUsed amerchandisecode toscheduleserviceSent acurbservicepartTook 15calls ina dayUsedProcessesto searchfor SOPSAC Took 10calls ina dayCreateda safetyproperlyUsed theServiceUS SOPUsedGuidedHelpDidn't clockin before thestart of myshift (8:00am est)SACSACProvidedresolutionfrom PTKDeescalatedan angryconsumerUsed correctformat to askquestion inchatDid notmiss a dayduring ALZAHT of10:00or lessCamerawas onduringmeetingsTransferredto RepairCliniccorrectlyRegisteredanapplianceCreatedNewAccountTook 20calls ina dayUsedVerbiageLibraryUsed CXPhoneListUsed amerchandisecode toscheduleserviceSent acurbservicepart

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
O
4
O
5
N
6
G
7
O
8
B
9
I
10
B
11
G
12
N
13
I
14
B
15
G
16
I
17
O
18
G
19
N
20
B
21
N
22
B
23
I
24
O
  1. G-Took 15 calls in a day
  2. I-Used Processes to search for SOP
  3. O-SAC
  4. O-Took 10 calls in a day
  5. N-Created a safety properly
  6. G-Used the Service US SOP
  7. O-Used Guided Help
  8. B-Didn't clock in before the start of my shift (8:00 am est)
  9. I-SAC
  10. B-SAC
  11. G-Provided resolution from PTK
  12. N-Deescalated an angry consumer
  13. I-Used correct format to ask question in chat
  14. B-Did not miss a day during ALZ
  15. G-AHT of 10:00 or less
  16. I-Camera was on during meetings
  17. O-Transferred to Repair Clinic correctly
  18. G-Registered an appliance
  19. N-Created New Account
  20. B-Took 20 calls in a day
  21. N-Used Verbiage Library
  22. B-Used CX Phone List
  23. I-Used a merchandise code to schedule service
  24. O-Sent a curb service part