SACUsedGuidedHelpRegisteredanapplianceUsedVerbiageLibraryUsedProcessesto searchfor SOPSACUsed theServiceUS SOPSent acurbservicepartSAC AHT of10:00or lessDidn't clockin before thestart of myshift (8:00am est)Camerawas onduringmeetingsUsed CXPhoneListProvidedresolutionfrom PTKTransferredto RepairCliniccorrectlyUsed correctformat to askquestion inchatDid notmiss a dayduring ALZDeescalatedan angryconsumerTook 10calls ina dayCreatedNewAccountTook 20calls ina dayCreateda safetyproperlyTook 15calls ina dayUsed amerchandisecode toscheduleserviceSACUsedGuidedHelpRegisteredanapplianceUsedVerbiageLibraryUsedProcessesto searchfor SOPSACUsed theServiceUS SOPSent acurbservicepartSAC AHT of10:00or lessDidn't clockin before thestart of myshift (8:00am est)Camerawas onduringmeetingsUsed CXPhoneListProvidedresolutionfrom PTKTransferredto RepairCliniccorrectlyUsed correctformat to askquestion inchatDid notmiss a dayduring ALZDeescalatedan angryconsumerTook 10calls ina dayCreatedNewAccountTook 20calls ina dayCreateda safetyproperlyTook 15calls ina dayUsed amerchandisecode toscheduleservice

ALZ Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
G
4
N
5
I
6
I
7
G
8
O
9
O
10
G
11
B
12
I
13
B
14
G
15
O
16
I
17
B
18
N
19
O
20
N
21
B
22
N
23
G
24
I
  1. B-SAC
  2. O-Used Guided Help
  3. G-Registered an appliance
  4. N-Used Verbiage Library
  5. I-Used Processes to search for SOP
  6. I-SAC
  7. G-Used the Service US SOP
  8. O-Sent a curb service part
  9. O-SAC
  10. G-AHT of 10:00 or less
  11. B-Didn't clock in before the start of my shift (8:00 am est)
  12. I-Camera was on during meetings
  13. B-Used CX Phone List
  14. G-Provided resolution from PTK
  15. O-Transferred to Repair Clinic correctly
  16. I-Used correct format to ask question in chat
  17. B-Did not miss a day during ALZ
  18. N-Deescalated an angry consumer
  19. O-Took 10 calls in a day
  20. N-Created New Account
  21. B-Took 20 calls in a day
  22. N-Created a safety properly
  23. G-Took 15 calls in a day
  24. I-Used a merchandise code to schedule service