LOANS Talk with customer about benefits of OB Call a customer by name 3 times Enroll in E- statements Customer born after 2007 "I have an account with you guys" Acct Bal UNDER $1.00 Customer needing to Transfer Acct Bal over $100,000 compliment 3 customers Wrong number compliment 2 coworkers Hot Card- REORDER Charged off account Calling for Montrose Spanish Speaker Name you cannot pronounce " I need to speak with your manager" Dogs barking in background Mystery Shop R.F! Receive a CARE card Calling for Fruita Declined charge due to Exp. Date Mismatch LOANS Talk with customer about benefits of OB Call a customer by name 3 times Enroll in E- statements Customer born after 2007 "I have an account with you guys" Acct Bal UNDER $1.00 Customer needing to Transfer Acct Bal over $100,000 compliment 3 customers Wrong number compliment 2 coworkers Hot Card- REORDER Charged off account Calling for Montrose Spanish Speaker Name you cannot pronounce " I need to speak with your manager" Dogs barking in background Mystery Shop R.F! Receive a CARE card Calling for Fruita Declined charge due to Exp. Date Mismatch
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-LOANS
O-Talk with customer about benefits of OB
B-Call a customer by name 3 times
G-Enroll in E-statements
O-Customer born after 2007
N-"I have an account with you guys"
O-Acct Bal UNDER $1.00
G-Customer needing to Transfer
B-Acct Bal over $100,000
G-compliment 3 customers
G-Wrong number
I-compliment 2 coworkers
I-Hot Card- REORDER
N-Charged off account
O-Calling for Montrose
B-Spanish Speaker
O-Name you cannot pronounce
N-" I need to speak with your manager"
N-Dogs barking in background
I-Mystery Shop
G-R.F!
B-Receive a CARE card
I-Calling for Fruita
B-Declined charge due to Exp. Date Mismatch