Spanish Speaker Declined charge due to Exp. Date Mismatch Dogs barking in background Mystery Shop Acct Bal over $100,000 Hot Card- REORDER Charged off account Acct Bal UNDER $1.00 " I need to speak with your manager" Call a customer by name 3 times Name you cannot pronounce Calling for Montrose LOANS R.F! Customer born after 2007 Calling for Fruita compliment 3 customers compliment 2 coworkers Receive a CARE card Talk with customer about benefits of OB Wrong number Enroll in E- statements "I have an account with you guys" Customer needing to Transfer Spanish Speaker Declined charge due to Exp. Date Mismatch Dogs barking in background Mystery Shop Acct Bal over $100,000 Hot Card- REORDER Charged off account Acct Bal UNDER $1.00 " I need to speak with your manager" Call a customer by name 3 times Name you cannot pronounce Calling for Montrose LOANS R.F! Customer born after 2007 Calling for Fruita compliment 3 customers compliment 2 coworkers Receive a CARE card Talk with customer about benefits of OB Wrong number Enroll in E- statements "I have an account with you guys" Customer needing to Transfer
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Spanish Speaker
B-Declined charge due to Exp. Date Mismatch
N-Dogs barking in background
I-Mystery Shop
B-Acct Bal over $100,000
I-Hot Card- REORDER
N-Charged off account
O-Acct Bal UNDER $1.00
N-" I need to speak with your manager"
B-Call a customer by name 3 times
O-Name you cannot pronounce
O-Calling for Montrose
I-LOANS
G-R.F!
O-Customer born after 2007
I-Calling for Fruita
G-compliment 3 customers
I-compliment 2 coworkers
B-Receive a CARE card
O-Talk with customer about benefits of OB
G-Wrong number
G-Enroll in E-statements
N-"I have an account with you guys"
G-Customer needing to Transfer