Host aShadowReceive anExternalShout Out(Client orCarrier)Watch aTeammatesEmailsEmailCount <10(at time ofbingo)Respond toaTroubleshootchat inTeams #1TLChallenge:This space isup to yourTL #2Leadan 8amHit 1Week ofMetricsTake on aDelegation#1Close 3 JiraTickets /Receive 3 QATicketApprovals in aweekHit 2 Weeksof MetricsConsecutivelyIntroduceYourselfto a NewHireTake on aDelegation#2Post or Respondto an IceBreakerQuestion in theWater CoolerChatGrade aCalabrioCallReceiveanInternalShout OutTLChallenge:This space isup to yourTL #1No LearningPast Due (attime ofbingo)HelpResolve anEscalationwithin theTeamRespond toaTroubleshootChat inTeamsParticipate inanEngagementCommitteeActivitySubmita High-FiveHelpTroubleshoota Jira TicketwithProductionTLChallenge:This space isup to yourTL #3Host aShadowReceive anExternalShout Out(Client orCarrier)Watch aTeammatesEmailsEmailCount <10(at time ofbingo)Respond toaTroubleshootchat inTeams #1TLChallenge:This space isup to yourTL #2Leadan 8amHit 1Week ofMetricsTake on aDelegation#1Close 3 JiraTickets /Receive 3 QATicketApprovals in aweekHit 2 Weeksof MetricsConsecutivelyIntroduceYourselfto a NewHireTake on aDelegation#2Post or Respondto an IceBreakerQuestion in theWater CoolerChatGrade aCalabrioCallReceiveanInternalShout OutTLChallenge:This space isup to yourTL #1No LearningPast Due (attime ofbingo)HelpResolve anEscalationwithin theTeamRespond toaTroubleshootChat inTeamsParticipate inanEngagementCommitteeActivitySubmita High-FiveHelpTroubleshoota Jira TicketwithProductionTLChallenge:This space isup to yourTL #3

B2C BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Host a Shadow
  2. Receive an External Shout Out (Client or Carrier)
  3. Watch a Teammates Emails
  4. Email Count <10 (at time of bingo)
  5. Respond to a Troubleshoot chat in Teams #1
  6. TL Challenge: This space is up to your TL #2
  7. Lead an 8am
  8. Hit 1 Week of Metrics
  9. Take on a Delegation #1
  10. Close 3 Jira Tickets / Receive 3 QA Ticket Approvals in a week
  11. Hit 2 Weeks of Metrics Consecutively
  12. Introduce Yourself to a New Hire
  13. Take on a Delegation #2
  14. Post or Respond to an Ice Breaker Question in the Water Cooler Chat
  15. Grade a Calabrio Call
  16. Receive an Internal Shout Out
  17. TL Challenge: This space is up to your TL #1
  18. No Learning Past Due (at time of bingo)
  19. Help Resolve an Escalation within the Team
  20. Respond to a Troubleshoot Chat in Teams
  21. Participate in an Engagement Committee Activity
  22. Submit a High-Five
  23. Help Troubleshoot a Jira Ticket with Production
  24. TL Challenge: This space is up to your TL #3