IntroduceYourselfto a NewHireTLChallenge:This space isup to yourTL #2EmailCount <10(at time ofbingo)Participate inanEngagementCommitteeActivityTLChallenge:This space isup to yourTL #3Close 3 JiraTickets /Receive 3 QATicketApprovals in aweekHelpResolve anEscalationwithin theTeamHost aShadowRespond toaTroubleshootchat inTeams #1Take on aDelegation#1Grade aCalabrioCallNo LearningPast Due (attime ofbingo)HelpTroubleshoota Jira TicketwithProductionPost or Respondto an IceBreakerQuestion in theWater CoolerChatSubmita High-FiveTake on aDelegation#2Hit 2 Weeksof MetricsConsecutivelyWatch aTeammatesEmailsReceiveanInternalShout OutRespond toaTroubleshootChat inTeamsTLChallenge:This space isup to yourTL #1Hit 1Week ofMetricsLeadan 8amReceive anExternalShout Out(Client orCarrier)IntroduceYourselfto a NewHireTLChallenge:This space isup to yourTL #2EmailCount <10(at time ofbingo)Participate inanEngagementCommitteeActivityTLChallenge:This space isup to yourTL #3Close 3 JiraTickets /Receive 3 QATicketApprovals in aweekHelpResolve anEscalationwithin theTeamHost aShadowRespond toaTroubleshootchat inTeams #1Take on aDelegation#1Grade aCalabrioCallNo LearningPast Due (attime ofbingo)HelpTroubleshoota Jira TicketwithProductionPost or Respondto an IceBreakerQuestion in theWater CoolerChatSubmita High-FiveTake on aDelegation#2Hit 2 Weeksof MetricsConsecutivelyWatch aTeammatesEmailsReceiveanInternalShout OutRespond toaTroubleshootChat inTeamsTLChallenge:This space isup to yourTL #1Hit 1Week ofMetricsLeadan 8amReceive anExternalShout Out(Client orCarrier)

B2C BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce Yourself to a New Hire
  2. TL Challenge: This space is up to your TL #2
  3. Email Count <10 (at time of bingo)
  4. Participate in an Engagement Committee Activity
  5. TL Challenge: This space is up to your TL #3
  6. Close 3 Jira Tickets / Receive 3 QA Ticket Approvals in a week
  7. Help Resolve an Escalation within the Team
  8. Host a Shadow
  9. Respond to a Troubleshoot chat in Teams #1
  10. Take on a Delegation #1
  11. Grade a Calabrio Call
  12. No Learning Past Due (at time of bingo)
  13. Help Troubleshoot a Jira Ticket with Production
  14. Post or Respond to an Ice Breaker Question in the Water Cooler Chat
  15. Submit a High-Five
  16. Take on a Delegation #2
  17. Hit 2 Weeks of Metrics Consecutively
  18. Watch a Teammates Emails
  19. Receive an Internal Shout Out
  20. Respond to a Troubleshoot Chat in Teams
  21. TL Challenge: This space is up to your TL #1
  22. Hit 1 Week of Metrics
  23. Lead an 8am
  24. Receive an External Shout Out (Client or Carrier)