HelpResolve anEscalationwithin theTeamLeadan 8amHelpTroubleshoota Jira TicketwithProductionPost or Respondto an IceBreakerQuestion in theWater CoolerChatReceiveanInternalShout OutTake on aDelegation#2Grade aCalabrioCallIntroduceYourselfto a NewHireClose 3 JiraTickets /Receive 3 QATicketApprovals in aweekRespond toaTroubleshootChat inTeamsSubmita High-FiveEmailCount <10(at time ofbingo)Take on aDelegation#1No LearningPast Due (attime ofbingo)Watch aTeammatesEmailsHost aShadowRespond toaTroubleshootchat inTeams #1Hit 1Week ofMetricsTLChallenge:This space isup to yourTL #3Receive anExternalShout Out(Client orCarrier)Participate inanEngagementCommitteeActivityHit 2 Weeksof MetricsConsecutivelyTLChallenge:This space isup to yourTL #1TLChallenge:This space isup to yourTL #2HelpResolve anEscalationwithin theTeamLeadan 8amHelpTroubleshoota Jira TicketwithProductionPost or Respondto an IceBreakerQuestion in theWater CoolerChatReceiveanInternalShout OutTake on aDelegation#2Grade aCalabrioCallIntroduceYourselfto a NewHireClose 3 JiraTickets /Receive 3 QATicketApprovals in aweekRespond toaTroubleshootChat inTeamsSubmita High-FiveEmailCount <10(at time ofbingo)Take on aDelegation#1No LearningPast Due (attime ofbingo)Watch aTeammatesEmailsHost aShadowRespond toaTroubleshootchat inTeams #1Hit 1Week ofMetricsTLChallenge:This space isup to yourTL #3Receive anExternalShout Out(Client orCarrier)Participate inanEngagementCommitteeActivityHit 2 Weeksof MetricsConsecutivelyTLChallenge:This space isup to yourTL #1TLChallenge:This space isup to yourTL #2

B2C BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help Resolve an Escalation within the Team
  2. Lead an 8am
  3. Help Troubleshoot a Jira Ticket with Production
  4. Post or Respond to an Ice Breaker Question in the Water Cooler Chat
  5. Receive an Internal Shout Out
  6. Take on a Delegation #2
  7. Grade a Calabrio Call
  8. Introduce Yourself to a New Hire
  9. Close 3 Jira Tickets / Receive 3 QA Ticket Approvals in a week
  10. Respond to a Troubleshoot Chat in Teams
  11. Submit a High-Five
  12. Email Count <10 (at time of bingo)
  13. Take on a Delegation #1
  14. No Learning Past Due (at time of bingo)
  15. Watch a Teammates Emails
  16. Host a Shadow
  17. Respond to a Troubleshoot chat in Teams #1
  18. Hit 1 Week of Metrics
  19. TL Challenge: This space is up to your TL #3
  20. Receive an External Shout Out (Client or Carrier)
  21. Participate in an Engagement Committee Activity
  22. Hit 2 Weeks of Metrics Consecutively
  23. TL Challenge: This space is up to your TL #1
  24. TL Challenge: This space is up to your TL #2