Post or Respondto an IceBreakerQuestion in theWater CoolerChatEmailCount <10(at time ofbingo)Submita High-FiveTLChallenge:This space isup to yourTL #2Receive anExternalShout Out(Client orCarrier)Close 3 JiraTickets /Receive 3 QATicketApprovals in aweekHelpTroubleshoota Jira TicketwithProductionLeadan 8amHelpResolve anEscalationwithin theTeamTake on aDelegation#1Respond toaTroubleshootchat inTeams #1TLChallenge:This space isup to yourTL #1IntroduceYourselfto a NewHireHit 2 Weeksof MetricsConsecutivelyHost aShadowNo LearningPast Due (attime ofbingo)Take on aDelegation#2Participate inanEngagementCommitteeActivityHit 1Week ofMetricsGrade aCalabrioCallTLChallenge:This space isup to yourTL #3Respond toaTroubleshootChat inTeamsWatch aTeammatesEmailsReceiveanInternalShout OutPost or Respondto an IceBreakerQuestion in theWater CoolerChatEmailCount <10(at time ofbingo)Submita High-FiveTLChallenge:This space isup to yourTL #2Receive anExternalShout Out(Client orCarrier)Close 3 JiraTickets /Receive 3 QATicketApprovals in aweekHelpTroubleshoota Jira TicketwithProductionLeadan 8amHelpResolve anEscalationwithin theTeamTake on aDelegation#1Respond toaTroubleshootchat inTeams #1TLChallenge:This space isup to yourTL #1IntroduceYourselfto a NewHireHit 2 Weeksof MetricsConsecutivelyHost aShadowNo LearningPast Due (attime ofbingo)Take on aDelegation#2Participate inanEngagementCommitteeActivityHit 1Week ofMetricsGrade aCalabrioCallTLChallenge:This space isup to yourTL #3Respond toaTroubleshootChat inTeamsWatch aTeammatesEmailsReceiveanInternalShout Out

B2C BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Post or Respond to an Ice Breaker Question in the Water Cooler Chat
  2. Email Count <10 (at time of bingo)
  3. Submit a High-Five
  4. TL Challenge: This space is up to your TL #2
  5. Receive an External Shout Out (Client or Carrier)
  6. Close 3 Jira Tickets / Receive 3 QA Ticket Approvals in a week
  7. Help Troubleshoot a Jira Ticket with Production
  8. Lead an 8am
  9. Help Resolve an Escalation within the Team
  10. Take on a Delegation #1
  11. Respond to a Troubleshoot chat in Teams #1
  12. TL Challenge: This space is up to your TL #1
  13. Introduce Yourself to a New Hire
  14. Hit 2 Weeks of Metrics Consecutively
  15. Host a Shadow
  16. No Learning Past Due (at time of bingo)
  17. Take on a Delegation #2
  18. Participate in an Engagement Committee Activity
  19. Hit 1 Week of Metrics
  20. Grade a Calabrio Call
  21. TL Challenge: This space is up to your TL #3
  22. Respond to a Troubleshoot Chat in Teams
  23. Watch a Teammates Emails
  24. Receive an Internal Shout Out