Respond toaTroubleshootChat inTeamsParticipate inanEngagementCommitteeActivityNo LearningPast Due (attime ofbingo)ReceiveanInternalShout OutHit 2 Weeksof MetricsConsecutivelyHost aShadowLeadan 8amRespond toaTroubleshootchat inTeams #1Take on aDelegation#2TLChallenge:This space isup to yourTL #1Take on aDelegation#1Grade aCalabrioCallEmailCount <10(at time ofbingo)Receive anExternalShout Out(Client orCarrier)Hit 1Week ofMetricsTLChallenge:This space isup to yourTL #2Close 3 JiraTickets /Receive 3 QATicketApprovals in aweekTLChallenge:This space isup to yourTL #3Submita High-FiveIntroduceYourselfto a NewHireHelpResolve anEscalationwithin theTeamWatch aTeammatesEmailsPost or Respondto an IceBreakerQuestion in theWater CoolerChatHelpTroubleshoota Jira TicketwithProductionRespond toaTroubleshootChat inTeamsParticipate inanEngagementCommitteeActivityNo LearningPast Due (attime ofbingo)ReceiveanInternalShout OutHit 2 Weeksof MetricsConsecutivelyHost aShadowLeadan 8amRespond toaTroubleshootchat inTeams #1Take on aDelegation#2TLChallenge:This space isup to yourTL #1Take on aDelegation#1Grade aCalabrioCallEmailCount <10(at time ofbingo)Receive anExternalShout Out(Client orCarrier)Hit 1Week ofMetricsTLChallenge:This space isup to yourTL #2Close 3 JiraTickets /Receive 3 QATicketApprovals in aweekTLChallenge:This space isup to yourTL #3Submita High-FiveIntroduceYourselfto a NewHireHelpResolve anEscalationwithin theTeamWatch aTeammatesEmailsPost or Respondto an IceBreakerQuestion in theWater CoolerChatHelpTroubleshoota Jira TicketwithProduction

B2C BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Respond to a Troubleshoot Chat in Teams
  2. Participate in an Engagement Committee Activity
  3. No Learning Past Due (at time of bingo)
  4. Receive an Internal Shout Out
  5. Hit 2 Weeks of Metrics Consecutively
  6. Host a Shadow
  7. Lead an 8am
  8. Respond to a Troubleshoot chat in Teams #1
  9. Take on a Delegation #2
  10. TL Challenge: This space is up to your TL #1
  11. Take on a Delegation #1
  12. Grade a Calabrio Call
  13. Email Count <10 (at time of bingo)
  14. Receive an External Shout Out (Client or Carrier)
  15. Hit 1 Week of Metrics
  16. TL Challenge: This space is up to your TL #2
  17. Close 3 Jira Tickets / Receive 3 QA Ticket Approvals in a week
  18. TL Challenge: This space is up to your TL #3
  19. Submit a High-Five
  20. Introduce Yourself to a New Hire
  21. Help Resolve an Escalation within the Team
  22. Watch a Teammates Emails
  23. Post or Respond to an Ice Breaker Question in the Water Cooler Chat
  24. Help Troubleshoot a Jira Ticket with Production