Take on aDelegation#1HelpTroubleshoota Jira TicketwithProductionReceiveanInternalShout OutTLChallenge:This space isup to yourTL #1HelpResolve anEscalationwithin theTeamWatch aTeammatesEmailsTake on aDelegation#2TLChallenge:This space isup to yourTL #2Hit 1Week ofMetricsNo LearningPast Due (attime ofbingo)Submita High-FiveLeadan 8amParticipate inanEngagementCommitteeActivityClose 3 JiraTickets /Receive 3 QATicketApprovals in aweekRespond toaTroubleshootChat inTeamsEmailCount <10(at time ofbingo)Host aShadowTLChallenge:This space isup to yourTL #3Post or Respondto an IceBreakerQuestion in theWater CoolerChatRespond toaTroubleshootchat inTeams #1Hit 2 Weeksof MetricsConsecutivelyGrade aCalabrioCallReceive anExternalShout Out(Client orCarrier)IntroduceYourselfto a NewHireTake on aDelegation#1HelpTroubleshoota Jira TicketwithProductionReceiveanInternalShout OutTLChallenge:This space isup to yourTL #1HelpResolve anEscalationwithin theTeamWatch aTeammatesEmailsTake on aDelegation#2TLChallenge:This space isup to yourTL #2Hit 1Week ofMetricsNo LearningPast Due (attime ofbingo)Submita High-FiveLeadan 8amParticipate inanEngagementCommitteeActivityClose 3 JiraTickets /Receive 3 QATicketApprovals in aweekRespond toaTroubleshootChat inTeamsEmailCount <10(at time ofbingo)Host aShadowTLChallenge:This space isup to yourTL #3Post or Respondto an IceBreakerQuestion in theWater CoolerChatRespond toaTroubleshootchat inTeams #1Hit 2 Weeksof MetricsConsecutivelyGrade aCalabrioCallReceive anExternalShout Out(Client orCarrier)IntroduceYourselfto a NewHire

B2C BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take on a Delegation #1
  2. Help Troubleshoot a Jira Ticket with Production
  3. Receive an Internal Shout Out
  4. TL Challenge: This space is up to your TL #1
  5. Help Resolve an Escalation within the Team
  6. Watch a Teammates Emails
  7. Take on a Delegation #2
  8. TL Challenge: This space is up to your TL #2
  9. Hit 1 Week of Metrics
  10. No Learning Past Due (at time of bingo)
  11. Submit a High-Five
  12. Lead an 8am
  13. Participate in an Engagement Committee Activity
  14. Close 3 Jira Tickets / Receive 3 QA Ticket Approvals in a week
  15. Respond to a Troubleshoot Chat in Teams
  16. Email Count <10 (at time of bingo)
  17. Host a Shadow
  18. TL Challenge: This space is up to your TL #3
  19. Post or Respond to an Ice Breaker Question in the Water Cooler Chat
  20. Respond to a Troubleshoot chat in Teams #1
  21. Hit 2 Weeks of Metrics Consecutively
  22. Grade a Calabrio Call
  23. Receive an External Shout Out (Client or Carrier)
  24. Introduce Yourself to a New Hire