Hit 2 Weeksof MetricsConsecutivelyGrade aCalabrioCallReceive anExternalShout Out(Client orCarrier)TLChallenge:This space isup to yourTL #1Respond toaTroubleshootChat inTeamsPost or Respondto an IceBreakerQuestion in theWater CoolerChatWatch aTeammatesEmailsTLChallenge:This space isup to yourTL #3Participate inanEngagementCommitteeActivityHost aShadowLeadan 8amHelpResolve anEscalationwithin theTeamClose 3 JiraTickets /Receive 3 QATicketApprovals in aweekNo LearningPast Due (attime ofbingo)Respond toaTroubleshootchat inTeams #1EmailCount <10(at time ofbingo)HelpTroubleshoota Jira TicketwithProductionHit 1Week ofMetricsReceiveanInternalShout OutIntroduceYourselfto a NewHireTLChallenge:This space isup to yourTL #2Take on aDelegation#1Take on aDelegation#2Submita High-FiveHit 2 Weeksof MetricsConsecutivelyGrade aCalabrioCallReceive anExternalShout Out(Client orCarrier)TLChallenge:This space isup to yourTL #1Respond toaTroubleshootChat inTeamsPost or Respondto an IceBreakerQuestion in theWater CoolerChatWatch aTeammatesEmailsTLChallenge:This space isup to yourTL #3Participate inanEngagementCommitteeActivityHost aShadowLeadan 8amHelpResolve anEscalationwithin theTeamClose 3 JiraTickets /Receive 3 QATicketApprovals in aweekNo LearningPast Due (attime ofbingo)Respond toaTroubleshootchat inTeams #1EmailCount <10(at time ofbingo)HelpTroubleshoota Jira TicketwithProductionHit 1Week ofMetricsReceiveanInternalShout OutIntroduceYourselfto a NewHireTLChallenge:This space isup to yourTL #2Take on aDelegation#1Take on aDelegation#2Submita High-Five

B2C BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hit 2 Weeks of Metrics Consecutively
  2. Grade a Calabrio Call
  3. Receive an External Shout Out (Client or Carrier)
  4. TL Challenge: This space is up to your TL #1
  5. Respond to a Troubleshoot Chat in Teams
  6. Post or Respond to an Ice Breaker Question in the Water Cooler Chat
  7. Watch a Teammates Emails
  8. TL Challenge: This space is up to your TL #3
  9. Participate in an Engagement Committee Activity
  10. Host a Shadow
  11. Lead an 8am
  12. Help Resolve an Escalation within the Team
  13. Close 3 Jira Tickets / Receive 3 QA Ticket Approvals in a week
  14. No Learning Past Due (at time of bingo)
  15. Respond to a Troubleshoot chat in Teams #1
  16. Email Count <10 (at time of bingo)
  17. Help Troubleshoot a Jira Ticket with Production
  18. Hit 1 Week of Metrics
  19. Receive an Internal Shout Out
  20. Introduce Yourself to a New Hire
  21. TL Challenge: This space is up to your TL #2
  22. Take on a Delegation #1
  23. Take on a Delegation #2
  24. Submit a High-Five