I work to exceedthe expectations ofmy team membersby consistentlyproviding highquality service.I take responsibilityfor a safe, neat andclean environmentand immediatelyreport damagedequipment or unsafesituations.I commit toproactivelyseekingopportunities forcontinued growthand development.I seek my team'sinput and findcommon ground,ensuring allmembers feel heardand respected.I treat all people withdignity, celebrate individualdifferences and take theinitiative to understand andshow respect for others’experiences, needs, valuesand skills, especially wherethey differ from mine.I avoid usingphrases like,"but that's howwe've alwaysdone it."I followthe 10/5rule.I give andseek timelyandproductivefeedback.I work to exceedthe expectations ofmy customers byconsistentlyproviding highquality service.I include patients indecisions about theircare and I use theprinciples of caringcommunication inevery interaction.I knock beforeentering patientrooms andcover patientsbeingtransported.I acknowledge myassumptions andblind spots and amopen to learningabout them fromothers.I commit tolifelong learningfor continuedgrowth anddevelopment.I work withpurpose to make ameaningfuldifference in thelives of those Iserve.I inquire aboutand individual'sneeds and offerhelp accordingto theirpreferences.I welcome questionsand differing opinionswithout judgment,listen withoutinterrupting, and try tounderstand the other'sviews and feelingseven if different frommy own.I listen,restate andreconfirmwhat I believeI heard.I work to exceedthe expectations ofmy patients byconsistentlyproviding highquality service.I learn from mysuccesses andfailures tocontinueimproving myperformance.I allow patientsand guests onand off elevatorsor throughdoorways first.I ensure all voicesare heard andopinions consideredby inquiring, activelylistening andacknowledgingresponses.I look for opportunitiesto help patients,customers, guests andteam members andmake a consciousdecision to have apositive, willing andflexible attitude eachday.I respect thedignity and needsof patients,customers,families andguests.I commit tofeedback andcoaching forcontinuedgrowth anddevelopment.I am a team playerwho workscollaboratively withthose inside andoutside of myteam.I work to remedythe situation if Isay or dosomething othersperceive ashurtful.Connect,Apologize,Resolve theIssue, ExpressGratitudeI take the time to stayinformed ofresponsibilities,changes, and eventsby readingcommunications fromthe system and fromothers.I use proper phoneetiquette byidentifying myselfand the department,followed by apleasant greeting.I escort patientsto theirdestinationinstead of justpointing.I assumegood intentand seekfirst tounderstand.I avoid saying"that's not myjob / patient /department."I speak respectfullyand use my tone ofvoice and bodylanguage todemonstrateempathy andkindness.I embrace change bycontributing andbeing open to newideas andapproaches whileavoiding phrases like,"but that's how we'vealways done it."I recognize andhumbly ask forhelp when I ampersonally inneed.I providerequested help ina timely mannerand follow up toconfirm help wasprovided.I use safe zones toexpress frustrationsor differences - awayfrom where patients,customers or guestscan see or hear.I work to exceedthe expectations ofmy team membersby consistentlyproviding highquality service.I take responsibilityfor a safe, neat andclean environmentand immediatelyreport damagedequipment or unsafesituations.I commit toproactivelyseekingopportunities forcontinued growthand development.I seek my team'sinput and findcommon ground,ensuring allmembers feel heardand respected.I treat all people withdignity, celebrate individualdifferences and take theinitiative to understand andshow respect for others’experiences, needs, valuesand skills, especially wherethey differ from mine.I avoid usingphrases like,"but that's howwe've alwaysdone it."I followthe 10/5rule.I give andseek timelyandproductivefeedback.I work to exceedthe expectations ofmy customers byconsistentlyproviding highquality service.I include patients indecisions about theircare and I use theprinciples of caringcommunication inevery interaction.I knock beforeentering patientrooms andcover patientsbeingtransported.I acknowledge myassumptions andblind spots and amopen to learningabout them fromothers.I commit tolifelong learningfor continuedgrowth anddevelopment.I work withpurpose to make ameaningfuldifference in thelives of those Iserve.I inquire aboutand individual'sneeds and offerhelp accordingto theirpreferences.I welcome questionsand differing opinionswithout judgment,listen withoutinterrupting, and try tounderstand the other'sviews and feelingseven if different frommy own.I listen,restate andreconfirmwhat I believeI heard.I work to exceedthe expectations ofmy patients byconsistentlyproviding highquality service.I learn from mysuccesses andfailures tocontinueimproving myperformance.I allow patientsand guests onand off elevatorsor throughdoorways first.I ensure all voicesare heard andopinions consideredby inquiring, activelylistening andacknowledgingresponses.I look for opportunitiesto help patients,customers, guests andteam members andmake a consciousdecision to have apositive, willing andflexible attitude eachday.I respect thedignity and needsof patients,customers,families andguests.I commit tofeedback andcoaching forcontinuedgrowth anddevelopment.I am a team playerwho workscollaboratively withthose inside andoutside of myteam.I work to remedythe situation if Isay or dosomething othersperceive ashurtful.Connect,Apologize,Resolve theIssue, ExpressGratitudeI take the time to stayinformed ofresponsibilities,changes, and eventsby readingcommunications fromthe system and fromothers.I use proper phoneetiquette byidentifying myselfand the department,followed by apleasant greeting.I escort patientsto theirdestinationinstead of justpointing.I assumegood intentand seekfirst tounderstand.I avoid saying"that's not myjob / patient /department."I speak respectfullyand use my tone ofvoice and bodylanguage todemonstrateempathy andkindness.I embrace change bycontributing andbeing open to newideas andapproaches whileavoiding phrases like,"but that's how we'vealways done it."I recognize andhumbly ask forhelp when I ampersonally inneed.I providerequested help ina timely mannerand follow up toconfirm help wasprovided.I use safe zones toexpress frustrationsor differences - awayfrom where patients,customers or guestscan see or hear.

OLG Values & Standards BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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C
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C
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P
  1. E-I work to exceed the expectations of my team members by consistently providing high quality service.
  2. P-I take responsibility for a safe, neat and clean environment and immediately report damaged equipment or unsafe situations.
  3. E-I commit to proactively seeking opportunities for continued growth and development.
  4. T-I seek my team's input and find common ground, ensuring all members feel heard and respected.
  5. I-I treat all people with dignity, celebrate individual differences and take the initiative to understand and show respect for others’ experiences, needs, values and skills, especially where they differ from mine.
  6. T-I avoid using phrases like, "but that's how we've always done it."
  7. P-I follow the 10/5 rule.
  8. T-I give and seek timely and productive feedback.
  9. E-I work to exceed the expectations of my customers by consistently providing high quality service.
  10. P-I include patients in decisions about their care and I use the principles of caring communication in every interaction.
  11. P-I knock before entering patient rooms and cover patients being transported.
  12. I-I acknowledge my assumptions and blind spots and am open to learning about them from others.
  13. E-I commit to lifelong learning for continued growth and development.
  14. P-I work with purpose to make a meaningful difference in the lives of those I serve.
  15. C-I inquire about and individual's needs and offer help according to their preferences.
  16. C-I welcome questions and differing opinions without judgment, listen without interrupting, and try to understand the other's views and feelings even if different from my own.
  17. C-I listen, restate and reconfirm what I believe I heard.
  18. E-I work to exceed the expectations of my patients by consistently providing high quality service.
  19. E-I learn from my successes and failures to continue improving my performance.
  20. P-I allow patients and guests on and off elevators or through doorways first.
  21. I-I ensure all voices are heard and opinions considered by inquiring, actively listening and acknowledging responses.
  22. C-I look for opportunities to help patients, customers, guests and team members and make a conscious decision to have a positive, willing and flexible attitude each day.
  23. P-I respect the dignity and needs of patients, customers, families and guests.
  24. E-I commit to feedback and coaching for continued growth and development.
  25. T-I am a team player who works collaboratively with those inside and outside of my team.
  26. I-I work to remedy the situation if I say or do something others perceive as hurtful.
  27. P-Connect, Apologize, Resolve the Issue, Express Gratitude
  28. E-I take the time to stay informed of responsibilities, changes, and events by reading communications from the system and from others.
  29. P-I use proper phone etiquette by identifying myself and the department, followed by a pleasant greeting.
  30. P-I escort patients to their destination instead of just pointing.
  31. C-I assume good intent and seek first to understand.
  32. T-I avoid saying "that's not my job / patient / department."
  33. C-I speak respectfully and use my tone of voice and body language to demonstrate empathy and kindness.
  34. T-I embrace change by contributing and being open to new ideas and approaches while avoiding phrases like, "but that's how we've always done it."
  35. C-I recognize and humbly ask for help when I am personally in need.
  36. C-I provide requested help in a timely manner and follow up to confirm help was provided.
  37. P-I use safe zones to express frustrations or differences - away from where patients, customers or guests can see or hear.