(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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P-Connect, Apologize, Resolve the Issue, Express Gratitude
C-I welcome questions and differing opinions without judgment, listen without interrupting, and try to understand the other's views and feelings even if different from my own.
T-I embrace change by contributing and being open to new ideas and approaches while avoiding phrases like, "but that's how we've always done it."
P-I follow the 10/5 rule.
I-I work to remedy the situation if I say or do something others perceive as hurtful.
E-I commit to feedback and coaching for continued growth and development.
C-I inquire about and individual's needs and offer help according to their preferences.
T-I give and seek timely and productive feedback.
T-I avoid saying "that's not my job / patient / department."
P-I use safe zones to express frustrations or differences - away from where patients, customers or guests can see or hear.
P-I take responsibility for a safe, neat and clean environment and immediately report damaged equipment or unsafe situations.
E-I work to exceed the expectations of my customers by consistently providing high quality service.
C-I speak respectfully and use my tone of voice and body language to demonstrate empathy and kindness.
E-I work to exceed the expectations of my patients by consistently providing high quality service.
T-I avoid using phrases like, "but that's how we've always done it."
P-I allow patients and guests on and off elevators or through doorways first.
C-I look for opportunities to help patients, customers, guests and team members and make a conscious decision to have a positive, willing and flexible attitude each day.
T-I am a team player who works collaboratively with those inside and outside of my team.
P-I knock before entering patient rooms and cover patients being transported.
E-I work to exceed the expectations of my team members by consistently providing high quality service.
T-I seek my team's input and find common ground, ensuring all members feel heard and respected.
P-I respect the dignity and needs of patients, customers, families and guests.
C-I recognize and humbly ask for help when I am personally in need.
I-I acknowledge my assumptions and blind spots and am open to learning about them from others.
E-I learn from my successes and failures to continue improving my performance.
E-I take the time to stay informed of responsibilities, changes, and events by reading communications from the system and from others.
I-I ensure all voices are heard and opinions considered by inquiring, actively listening and acknowledging responses.
I-I treat all people with dignity, celebrate individual differences and take the initiative to understand and show respect for others’ experiences, needs, values and skills, especially where they differ from mine.
E-I commit to lifelong learning for continued growth and development.
C-I provide requested help in a timely manner and follow up to confirm help was provided.
C-I assume good intent and seek first to understand.
P-I work with purpose to make a meaningful difference in the lives of those I serve.
E-I commit to proactively seeking opportunities for continued growth and development.
P-I escort patients to their destination instead of just pointing.
P-I include patients in decisions about their care and I use the principles of caring communication in every interaction.
P-I use proper phone etiquette by identifying myself and the department, followed by a pleasant greeting.
C-I listen, restate and reconfirm what I believe I heard.
