(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent has technical issues we can't resolve
"Can you email me the document?"
Person calls wanting to buy insurance
Agent doesn't know their number
Agent talks about how they've been in industry a long time
NorthStar/SLS rep
Agent in bathroom
Agent wants you to do tech support
Checking status of policy submitted within 24 hours
Agent can't find something that's in order supply
Agent asks why review is taking so long
"Can you run a quote for me?"
Agent doesn't understand e-checks
Talk to same agent twice in one day
Agent doesn't understand why we requested something
Assistant calling on behalf of agent
Risk assessment request
Phone interview is needed
Your phone starts to disconnect / break up
Terminated agent
Agent can't log in
Agent wants to speak to underwriter
Agent hangs up abruptly
Agent checking on app that's closed as incomplete
Agent calls client
Agent asks for fax number
Juvenile App withdrawn for parent coverage
Withdraw app minutes after submitted
We're still waiting on APS
Agent mentions the weather
Agent wants an application or product tutorial
You can't understand the agent
Agent says they're with a client
Agent mentions getting coverage at another company
"What was your name again?"
Agent says they sent something we can't find
Agent calling on a policy approved earlier today
Agent is driving
Symmetry agent first application not working
Agent wants to stay on the line while something gets done
Agent asks about a plan they can't write
Client call
"Why did you take out the payment?"
Agent doesn't understand Decision Engine
"Client has allergies/asthma and not COPD"
Agent needs help working signatures
Supervisor request
Agent denies prescription belongs to client
Agent calling about unsuccessful bank draft
Transferred from CX for something CX handles
Agent says client is nice, honest, etc.
Agent gives app number instead of policy
"I'm a new agent"
Agent wants to clarify decision engine prescriptions
Agent is way too loud or quiet
Agent doesn't know QAIRs don't need signatures
Agent swears
Agent calling for their downline
Agent wants to add comments on app they just submitted
Random unidentifiable noise in the background
Agent doesn't understand endorsement procedure
"Last question" or "One more thing"
Agent starts number with 000
Agent wants to submit a dispute for something indisputable
Smoke detector in background
App withdrawn for 3rd Party Payor
Agent wants confidential information
Agent asks to be transferred first thing
Agent asks if they need to do anything
Agent is 75 or older
Agent doesn't understand FE ROP
Agent realizes they need something right before call ends
Agent has to call back or puts you on hold
Agent loudly coughs or sneezes
Agent wants to know reason for decline
Agent asks you to hold on while they find something
Agent in restaurant or drive-thru
Call disconnects before you click answer
Transfer to CX has 25+ calls waiting
"I have a quick question"
Agent needs UL quoting explained
You can hear yourself on a delay
Agent messes up dates on app
"I'm not sure if this is the right department"
Agent calls wrong company
Agent said they called earlier
Agent says they got an email from us
App currently in licensing
Agent starts talking about a policy without giving client name or number
