(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Can you run a quote for me?"
Agent wants you to do tech support
Agent doesn't understand Decision Engine
Checking status of policy submitted within 24 hours
Agent wants to speak to underwriter
Risk assessment request
Person calls wanting to buy insurance
"Last question" or "One more thing"
"Client has allergies/asthma and not COPD"
Agent wants an application or product tutorial
Assistant calling on behalf of agent
Agent starts with policy number or client name
Agent doesn't know their number
Agent doesn't understand why we requested something
Agent asks for fax number
"I'm a new agent"
App withdrawn for 3rd Party Payor
Agent calling on a policy approved earlier today
Agent says they sent something we can't find
NorthStar/SLS rep
Random unidentifiable noise in the background
"I rely on commissions"
Agent wants to know reason for decline
Client call
Talk to same agent twice in one day
You can hear yourself on a delay
Agent is 75 or older
Juvenile App withdrawn for parent coverage
Agent wants to add comments on app they just submitted
"Why did you take out the payment?"
Agent calls wrong company
Agent needs UL quoting explained
Agent swears
Agent messes up dates on app
Agent realizes they need something right before call ends
Terminated agent
Symmetry agent first application not working
Agent needs help working signatures
Agent calling about unsuccessful bank draft
Agent wants confidential information
Agent says they got an email from us
"I have a quick question"
Agent asks if they need to do anything
Agent can't log in
Supervisor request
Agent calls client
"Can you email me the document?"
Agent doesn't understand FE ROP
Your phone starts to disconnect / break up
Agent in bathroom
Agent wants to stay on the line while something gets done
Transfer to CX has 25+ calls waiting
Agent asks why review is taking so long
Agent is especially nice and/or appreciative
"What's the difference between..."
Agent wants to submit a dispute for something indisputable
Agent asks to be transferred first thing
"What was your name again?"
"Client only has High Blood Pressure"
Withdraw app minutes after submitted
"Client is healthy"
Agent wants to clarify decision engine prescriptions
WFG agent doesn't add 5 in front
Agent hangs up abruptly
Phone interview is needed
Agent said they called earlier
Transferred from CX for something CX handles
Agent mentions getting coverage at another company
Agent starts talking about a policy without giving client name or number
App currently in licensing
Agent says client is nice, honest, etc.
Agent gives app number instead of policy
Agent calling for their downline
You can't understand the agent
Smoke detector in background
"I'm not sure if this is the right department"
Agent doesn't understand e-checks
Agent doesn't understand endorsement procedure
Dog barking or baby crying in background
Agent talks about how they've been in industry a long time
Agent starts number with 000
Agent in restaurant or drive-thru
Agent checking on app that's closed as incomplete
Agent loudly coughs or sneezes
Agent asks you to hold on while they find something
