Agent wantsto addcomments onapp they justsubmittedAgent saysthey got anemail fromusDog barkingor babycrying inbackground"I'm notsure if thisis the rightdepartment"Agentstartsnumberwith 000Agentdoesn't knowQAIRs don'tneedsignaturesAgentneeds helpworkingsignaturesAgentisdrivingAgent wantsto clarifydecisionengineprescriptionsPhoneinterviewis needed"I rely oncommissions"Agentmentionstheweather"Clientonly hasHigh BloodPressure"You canhearyourselfon a delayAgent startswith policynumber orclient nameTransferto CX has25+ callswaitingAgentsaid theycalledearlierYour phonestarts todisconnect/ break upAgent wantsto stay onthe line whilesomethinggets doneAgentasks to betransferredfirst thingAgent asksif theyneed to doanythingAgentswearsAgentwantsconfidentialinformationAgent givesapp numberinstead ofpolicyAssistantcalling onbehalf ofagentAgentcallsclientWFGagent iscompletelylostAppcurrentlyinlicensing"I have aquickquestion""Whatwas yournameagain?"Agent saysthey sentsomethingwe can't findAgentchecking onapp that'sclosed asincompleteAgentdoesn'tunderstandDecisionEngineAgent isespeciallynice and/orappreciativeAgentasks forfaxnumberAgent can'tfindsomethingthat's inorder supply"Client hasallergies/asthmaand not COPD"Agent startstalking about apolicy withoutgiving clientname ornumber"I'm anewagent"Agentcalling fortheirdownlineAgentwants youto do techsupportSupervisorrequestAgentcan'tlog inAgentdoesn'tunderstande-checksAgenthangs upabruptly"What'sthedifferencebetween..."Smokedetector inbackgroundAgentcallswrongcompanyAgent askswhy reviewis takingso long"Why didyou takeout thepayment?"Agent realizesthey needsomethingright beforecall endsAgent wantsto submit adispute forsomethingindisputableAgent hasto call backor puts youon holdWe're stillwaitingon APSAgent hastechnicalissues wecan't resolveAgent isway tooloud orquietCalldisconnectsbefore youclick answerWFG agentdoesn't add5 in frontAgent asksabout aplan theycan't writeAgent callingaboutunsuccessfulbank draftTerminatedagentClientcallAgent mentionsgettingcoverage atanothercompanyAgent deniesprescriptionbelongs toclientRiskassessmentrequestAgent inbathroom"Can yourun aquote forme?"Agentloudlycoughs orsneezesAgentdoesn'tunderstandFE ROPSymmetryagent firstapplicationnot workingAgentis 75 orolderAgent asksyou to holdon while theyfindsomethingReferagent totheir IMOAgent inrestaurantor drive-thruAgent wantsanapplicationor producttutorialAgentmessesup dateson appYou can'tunderstandthe agentAgentwants tospeak tounderwriterAgentdoesn'tknow theirnumberAppwithdrawnfor 3rdParty PayorAgent wantsto knowreason fordeclineAgent callingon a policyapprovedearlier today"Clientishealthy""Lastquestion"or "Onemore thing"Agent doesn'tunderstandwhy werequestedsomethingPerson callswanting tobuyinsuranceAgent saysclient isnice,honest, etc.Agentneeds ULquotingexplainedNorthStar/SLSrepRandomunidentifiablenoise in thebackgroundAgent saysthey'rewith aclientAgent talksabout howthey've beenin industry along timeJuvenile Appwithdrawnfor parentcoverageWithdrawapp minutesaftersubmittedCheckingstatus of policysubmittedwithin 24 hoursAgentdoesn'tunderstandendorsementprocedureTransferredfrom CX forsomethingCX handles"Can youemail methedocument?"Talk tosameagent twicein one dayAgent wantsto addcomments onapp they justsubmittedAgent saysthey got anemail fromusDog barkingor babycrying inbackground"I'm notsure if thisis the rightdepartment"Agentstartsnumberwith 000Agentdoesn't knowQAIRs don'tneedsignaturesAgentneeds helpworkingsignaturesAgentisdrivingAgent wantsto clarifydecisionengineprescriptionsPhoneinterviewis needed"I rely oncommissions"Agentmentionstheweather"Clientonly hasHigh BloodPressure"You canhearyourselfon a delayAgent startswith policynumber orclient nameTransferto CX has25+ callswaitingAgentsaid theycalledearlierYour phonestarts todisconnect/ break upAgent wantsto stay onthe line whilesomethinggets doneAgentasks to betransferredfirst thingAgent asksif theyneed to doanythingAgentswearsAgentwantsconfidentialinformationAgent givesapp numberinstead ofpolicyAssistantcalling onbehalf ofagentAgentcallsclientWFGagent iscompletelylostAppcurrentlyinlicensing"I have aquickquestion""Whatwas yournameagain?"Agent saysthey sentsomethingwe can't findAgentchecking onapp that'sclosed asincompleteAgentdoesn'tunderstandDecisionEngineAgent isespeciallynice and/orappreciativeAgentasks forfaxnumberAgent can'tfindsomethingthat's inorder supply"Client hasallergies/asthmaand not COPD"Agent startstalking about apolicy withoutgiving clientname ornumber"I'm anewagent"Agentcalling fortheirdownlineAgentwants youto do techsupportSupervisorrequestAgentcan'tlog inAgentdoesn'tunderstande-checksAgenthangs upabruptly"What'sthedifferencebetween..."Smokedetector inbackgroundAgentcallswrongcompanyAgent askswhy reviewis takingso long"Why didyou takeout thepayment?"Agent realizesthey needsomethingright beforecall endsAgent wantsto submit adispute forsomethingindisputableAgent hasto call backor puts youon holdWe're stillwaitingon APSAgent hastechnicalissues wecan't resolveAgent isway tooloud orquietCalldisconnectsbefore youclick answerWFG agentdoesn't add5 in frontAgent asksabout aplan theycan't writeAgent callingaboutunsuccessfulbank draftTerminatedagentClientcallAgent mentionsgettingcoverage atanothercompanyAgent deniesprescriptionbelongs toclientRiskassessmentrequestAgent inbathroom"Can yourun aquote forme?"Agentloudlycoughs orsneezesAgentdoesn'tunderstandFE ROPSymmetryagent firstapplicationnot workingAgentis 75 orolderAgent asksyou to holdon while theyfindsomethingReferagent totheir IMOAgent inrestaurantor drive-thruAgent wantsanapplicationor producttutorialAgentmessesup dateson appYou can'tunderstandthe agentAgentwants tospeak tounderwriterAgentdoesn'tknow theirnumberAppwithdrawnfor 3rdParty PayorAgent wantsto knowreason fordeclineAgent callingon a policyapprovedearlier today"Clientishealthy""Lastquestion"or "Onemore thing"Agent doesn'tunderstandwhy werequestedsomethingPerson callswanting tobuyinsuranceAgent saysclient isnice,honest, etc.Agentneeds ULquotingexplainedNorthStar/SLSrepRandomunidentifiablenoise in thebackgroundAgent saysthey'rewith aclientAgent talksabout howthey've beenin industry along timeJuvenile Appwithdrawnfor parentcoverageWithdrawapp minutesaftersubmittedCheckingstatus of policysubmittedwithin 24 hoursAgentdoesn'tunderstandendorsementprocedureTransferredfrom CX forsomethingCX handles"Can youemail methedocument?"Talk tosameagent twicein one day

Agent Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent wants to add comments on app they just submitted
  2. Agent says they got an email from us
  3. Dog barking or baby crying in background
  4. "I'm not sure if this is the right department"
  5. Agent starts number with 000
  6. Agent doesn't know QAIRs don't need signatures
  7. Agent needs help working signatures
  8. Agent is driving
  9. Agent wants to clarify decision engine prescriptions
  10. Phone interview is needed
  11. "I rely on commissions"
  12. Agent mentions the weather
  13. "Client only has High Blood Pressure"
  14. You can hear yourself on a delay
  15. Agent starts with policy number or client name
  16. Transfer to CX has 25+ calls waiting
  17. Agent said they called earlier
  18. Your phone starts to disconnect / break up
  19. Agent wants to stay on the line while something gets done
  20. Agent asks to be transferred first thing
  21. Agent asks if they need to do anything
  22. Agent swears
  23. Agent wants confidential information
  24. Agent gives app number instead of policy
  25. Assistant calling on behalf of agent
  26. Agent calls client
  27. WFG agent is completely lost
  28. App currently in licensing
  29. "I have a quick question"
  30. "What was your name again?"
  31. Agent says they sent something we can't find
  32. Agent checking on app that's closed as incomplete
  33. Agent doesn't understand Decision Engine
  34. Agent is especially nice and/or appreciative
  35. Agent asks for fax number
  36. Agent can't find something that's in order supply
  37. "Client has allergies/asthma and not COPD"
  38. Agent starts talking about a policy without giving client name or number
  39. "I'm a new agent"
  40. Agent calling for their downline
  41. Agent wants you to do tech support
  42. Supervisor request
  43. Agent can't log in
  44. Agent doesn't understand e-checks
  45. Agent hangs up abruptly
  46. "What's the difference between..."
  47. Smoke detector in background
  48. Agent calls wrong company
  49. Agent asks why review is taking so long
  50. "Why did you take out the payment?"
  51. Agent realizes they need something right before call ends
  52. Agent wants to submit a dispute for something indisputable
  53. Agent has to call back or puts you on hold
  54. We're still waiting on APS
  55. Agent has technical issues we can't resolve
  56. Agent is way too loud or quiet
  57. Call disconnects before you click answer
  58. WFG agent doesn't add 5 in front
  59. Agent asks about a plan they can't write
  60. Agent calling about unsuccessful bank draft
  61. Terminated agent
  62. Client call
  63. Agent mentions getting coverage at another company
  64. Agent denies prescription belongs to client
  65. Risk assessment request
  66. Agent in bathroom
  67. "Can you run a quote for me?"
  68. Agent loudly coughs or sneezes
  69. Agent doesn't understand FE ROP
  70. Symmetry agent first application not working
  71. Agent is 75 or older
  72. Agent asks you to hold on while they find something
  73. Refer agent to their IMO
  74. Agent in restaurant or drive-thru
  75. Agent wants an application or product tutorial
  76. Agent messes up dates on app
  77. You can't understand the agent
  78. Agent wants to speak to underwriter
  79. Agent doesn't know their number
  80. App withdrawn for 3rd Party Payor
  81. Agent wants to know reason for decline
  82. Agent calling on a policy approved earlier today
  83. "Client is healthy"
  84. "Last question" or "One more thing"
  85. Agent doesn't understand why we requested something
  86. Person calls wanting to buy insurance
  87. Agent says client is nice, honest, etc.
  88. Agent needs UL quoting explained
  89. NorthStar/SLS rep
  90. Random unidentifiable noise in the background
  91. Agent says they're with a client
  92. Agent talks about how they've been in industry a long time
  93. Juvenile App withdrawn for parent coverage
  94. Withdraw app minutes after submitted
  95. Checking status of policy submitted within 24 hours
  96. Agent doesn't understand endorsement procedure
  97. Transferred from CX for something CX handles
  98. "Can you email me the document?"
  99. Talk to same agent twice in one day