RiskassessmentrequestSupervisorrequestAgent wantsto stay onthe line whilesomethinggets doneAgentsaid theycalledearlierAgentcalling fortheirdownlineYou can'tunderstandthe agentAgent hastechnicalissues wecan't resolveAgentisdrivingAgent saysthey'rewith aclientCalldisconnectsbefore youclick answerTalk tosameagent twicein one dayAgent can'tfindsomethingthat's inorder supplyNorthStar/SLSrepAgent callingon a policyapprovedearlier today"Clientishealthy"Agent wantsanapplicationor producttutorialAgentwants tospeak tounderwriterAgent wantsto addcomments onapp they justsubmitted"I'm anewagent"Agent deniesprescriptionbelongs toclientAgent wantsto clarifydecisionengineprescriptionsAppcurrentlyinlicensingJuvenile Appwithdrawnfor parentcoverageWithdrawapp minutesaftersubmittedAgentcallswrongcompanyAgent isespeciallynice and/orappreciativeDog barkingor babycrying inbackgroundAgent inrestaurantor drive-thruWFGagent iscompletelylostAgentdoesn'tunderstandDecisionEngine"I rely oncommissions"Agent saysthey got anemail fromusTerminatedagent"I have aquickquestion"AgentmentionstheweatherWFG agentdoesn't add5 in frontYou canhearyourselfon a delayAgentis 75 orolderAgentswearsAgentmessesup dateson app"Why didyou takeout thepayment?""Can youemail methedocument?"Randomunidentifiablenoise in thebackground"Whatwas yournameagain?"Phoneinterviewis neededAgentdoesn'tknow theirnumberPerson callswanting tobuyinsuranceAgentwantsconfidentialinformationAgent asksabout aplan theycan't writeAgent hasto call backor puts youon holdAgentchecking onapp that'sclosed asincompleteWe're stillwaitingon APSAgent saysthey sentsomethingwe can't findAgent isway tooloud orquietAgent doesn'tunderstandwhy werequestedsomethingAgenthangs upabruptly"I'm notsure if thisis the rightdepartment"Agent startswith policynumber orclient nameAgentasks to betransferredfirst thingAgent saysclient isnice,honest, etc.Checkingstatus of policysubmittedwithin 24 hours"What'sthedifferencebetween..."Agent talksabout howthey've beenin industry along timeAgent wantsto submit adispute forsomethingindisputable"Lastquestion"or "Onemore thing"Agent askswhy reviewis takingso longAgentloudlycoughs orsneezesAgentdoesn'tunderstandendorsementprocedureAgentdoesn'tunderstandFE ROPSymmetryagent firstapplicationnot workingAgentneeds helpworkingsignaturesAgent startstalking about apolicy withoutgiving clientname ornumberAgentdoesn'tunderstande-checksAgentstartsnumberwith 000AgentcallsclientAgent asksif theyneed to doanythingAgentasks forfaxnumberClientcallAgentwants youto do techsupportAgentcan'tlog inSmokedetector inbackgroundAgent mentionsgettingcoverage atanothercompanyAgent realizesthey needsomethingright beforecall endsAgentdoesn't knowQAIRs don'tneedsignaturesAgent asksyou to holdon while theyfindsomething"Clientonly hasHigh BloodPressure""Client hasallergies/asthmaand not COPD"Transferredfrom CX forsomethingCX handles"Can yourun aquote forme?"Transferto CX has25+ callswaitingAppwithdrawnfor 3rdParty PayorYour phonestarts todisconnect/ break upReferagent totheir IMOAgentneeds ULquotingexplainedAgent callingaboutunsuccessfulbank draftAssistantcalling onbehalf ofagentAgent wantsto knowreason fordeclineAgent inbathroomAgent givesapp numberinstead ofpolicyRiskassessmentrequestSupervisorrequestAgent wantsto stay onthe line whilesomethinggets doneAgentsaid theycalledearlierAgentcalling fortheirdownlineYou can'tunderstandthe agentAgent hastechnicalissues wecan't resolveAgentisdrivingAgent saysthey'rewith aclientCalldisconnectsbefore youclick answerTalk tosameagent twicein one dayAgent can'tfindsomethingthat's inorder supplyNorthStar/SLSrepAgent callingon a policyapprovedearlier today"Clientishealthy"Agent wantsanapplicationor producttutorialAgentwants tospeak tounderwriterAgent wantsto addcomments onapp they justsubmitted"I'm anewagent"Agent deniesprescriptionbelongs toclientAgent wantsto clarifydecisionengineprescriptionsAppcurrentlyinlicensingJuvenile Appwithdrawnfor parentcoverageWithdrawapp minutesaftersubmittedAgentcallswrongcompanyAgent isespeciallynice and/orappreciativeDog barkingor babycrying inbackgroundAgent inrestaurantor drive-thruWFGagent iscompletelylostAgentdoesn'tunderstandDecisionEngine"I rely oncommissions"Agent saysthey got anemail fromusTerminatedagent"I have aquickquestion"AgentmentionstheweatherWFG agentdoesn't add5 in frontYou canhearyourselfon a delayAgentis 75 orolderAgentswearsAgentmessesup dateson app"Why didyou takeout thepayment?""Can youemail methedocument?"Randomunidentifiablenoise in thebackground"Whatwas yournameagain?"Phoneinterviewis neededAgentdoesn'tknow theirnumberPerson callswanting tobuyinsuranceAgentwantsconfidentialinformationAgent asksabout aplan theycan't writeAgent hasto call backor puts youon holdAgentchecking onapp that'sclosed asincompleteWe're stillwaitingon APSAgent saysthey sentsomethingwe can't findAgent isway tooloud orquietAgent doesn'tunderstandwhy werequestedsomethingAgenthangs upabruptly"I'm notsure if thisis the rightdepartment"Agent startswith policynumber orclient nameAgentasks to betransferredfirst thingAgent saysclient isnice,honest, etc.Checkingstatus of policysubmittedwithin 24 hours"What'sthedifferencebetween..."Agent talksabout howthey've beenin industry along timeAgent wantsto submit adispute forsomethingindisputable"Lastquestion"or "Onemore thing"Agent askswhy reviewis takingso longAgentloudlycoughs orsneezesAgentdoesn'tunderstandendorsementprocedureAgentdoesn'tunderstandFE ROPSymmetryagent firstapplicationnot workingAgentneeds helpworkingsignaturesAgent startstalking about apolicy withoutgiving clientname ornumberAgentdoesn'tunderstande-checksAgentstartsnumberwith 000AgentcallsclientAgent asksif theyneed to doanythingAgentasks forfaxnumberClientcallAgentwants youto do techsupportAgentcan'tlog inSmokedetector inbackgroundAgent mentionsgettingcoverage atanothercompanyAgent realizesthey needsomethingright beforecall endsAgentdoesn't knowQAIRs don'tneedsignaturesAgent asksyou to holdon while theyfindsomething"Clientonly hasHigh BloodPressure""Client hasallergies/asthmaand not COPD"Transferredfrom CX forsomethingCX handles"Can yourun aquote forme?"Transferto CX has25+ callswaitingAppwithdrawnfor 3rdParty PayorYour phonestarts todisconnect/ break upReferagent totheir IMOAgentneeds ULquotingexplainedAgent callingaboutunsuccessfulbank draftAssistantcalling onbehalf ofagentAgent wantsto knowreason fordeclineAgent inbathroomAgent givesapp numberinstead ofpolicy

Agent Support - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Risk assessment request
  2. Supervisor request
  3. Agent wants to stay on the line while something gets done
  4. Agent said they called earlier
  5. Agent calling for their downline
  6. You can't understand the agent
  7. Agent has technical issues we can't resolve
  8. Agent is driving
  9. Agent says they're with a client
  10. Call disconnects before you click answer
  11. Talk to same agent twice in one day
  12. Agent can't find something that's in order supply
  13. NorthStar/SLS rep
  14. Agent calling on a policy approved earlier today
  15. "Client is healthy"
  16. Agent wants an application or product tutorial
  17. Agent wants to speak to underwriter
  18. Agent wants to add comments on app they just submitted
  19. "I'm a new agent"
  20. Agent denies prescription belongs to client
  21. Agent wants to clarify decision engine prescriptions
  22. App currently in licensing
  23. Juvenile App withdrawn for parent coverage
  24. Withdraw app minutes after submitted
  25. Agent calls wrong company
  26. Agent is especially nice and/or appreciative
  27. Dog barking or baby crying in background
  28. Agent in restaurant or drive-thru
  29. WFG agent is completely lost
  30. Agent doesn't understand Decision Engine
  31. "I rely on commissions"
  32. Agent says they got an email from us
  33. Terminated agent
  34. "I have a quick question"
  35. Agent mentions the weather
  36. WFG agent doesn't add 5 in front
  37. You can hear yourself on a delay
  38. Agent is 75 or older
  39. Agent swears
  40. Agent messes up dates on app
  41. "Why did you take out the payment?"
  42. "Can you email me the document?"
  43. Random unidentifiable noise in the background
  44. "What was your name again?"
  45. Phone interview is needed
  46. Agent doesn't know their number
  47. Person calls wanting to buy insurance
  48. Agent wants confidential information
  49. Agent asks about a plan they can't write
  50. Agent has to call back or puts you on hold
  51. Agent checking on app that's closed as incomplete
  52. We're still waiting on APS
  53. Agent says they sent something we can't find
  54. Agent is way too loud or quiet
  55. Agent doesn't understand why we requested something
  56. Agent hangs up abruptly
  57. "I'm not sure if this is the right department"
  58. Agent starts with policy number or client name
  59. Agent asks to be transferred first thing
  60. Agent says client is nice, honest, etc.
  61. Checking status of policy submitted within 24 hours
  62. "What's the difference between..."
  63. Agent talks about how they've been in industry a long time
  64. Agent wants to submit a dispute for something indisputable
  65. "Last question" or "One more thing"
  66. Agent asks why review is taking so long
  67. Agent loudly coughs or sneezes
  68. Agent doesn't understand endorsement procedure
  69. Agent doesn't understand FE ROP
  70. Symmetry agent first application not working
  71. Agent needs help working signatures
  72. Agent starts talking about a policy without giving client name or number
  73. Agent doesn't understand e-checks
  74. Agent starts number with 000
  75. Agent calls client
  76. Agent asks if they need to do anything
  77. Agent asks for fax number
  78. Client call
  79. Agent wants you to do tech support
  80. Agent can't log in
  81. Smoke detector in background
  82. Agent mentions getting coverage at another company
  83. Agent realizes they need something right before call ends
  84. Agent doesn't know QAIRs don't need signatures
  85. Agent asks you to hold on while they find something
  86. "Client only has High Blood Pressure"
  87. "Client has allergies/asthma and not COPD"
  88. Transferred from CX for something CX handles
  89. "Can you run a quote for me?"
  90. Transfer to CX has 25+ calls waiting
  91. App withdrawn for 3rd Party Payor
  92. Your phone starts to disconnect / break up
  93. Refer agent to their IMO
  94. Agent needs UL quoting explained
  95. Agent calling about unsuccessful bank draft
  96. Assistant calling on behalf of agent
  97. Agent wants to know reason for decline
  98. Agent in bathroom
  99. Agent gives app number instead of policy