(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Supervisor request
Agent says they got an email from us
"Client has allergies/asthma and not COPD"
Agent hangs up abruptly
Agent says they sent something we can't find
Smoke detector in background
"Why did you take out the payment?"
"I have a quick question"
Agent has technical issues we can't resolve
Agent wants to add comments on app they just submitted
Agent asks for fax number
Agent mentions the weather
Withdraw app minutes after submitted
Agent starts talking about a policy without giving client name or number
WFG agent doesn't add 5 in front
Agent wants to speak to underwriter
Agent is 75 or older
Random unidentifiable noise in the background
Agent gives app number instead of policy
Agent calling for their downline
Agent in restaurant or drive-thru
"I'm a new agent"
"Last question" or "One more thing"
Agent realizes they need something right before call ends
App currently in licensing
Agent checking on app that's closed as incomplete
Agent denies prescription belongs to client
Agent wants to stay on the line while something gets done
Agent calling about unsuccessful bank draft
"Client is healthy"
Transfer to CX has 25+ calls waiting
Client call
Checking status of policy submitted within 24 hours
Talk to same agent twice in one day
Agent doesn't understand FE ROP
Agent doesn't understand Decision Engine
Agent doesn't understand endorsement procedure
Agent is especially nice and/or appreciative
Transferred from CX for something CX handles
"What was your name again?"
Agent asks to be transferred first thing
"Can you run a quote for me?"
Agent asks if they need to do anything
Agent wants confidential information
"What's the difference between..."
Refer agent to their IMO
Juvenile App withdrawn for parent coverage
NorthStar/SLS rep
Agent calls wrong company
Agent asks about a plan they can't write
Agent can't log in
Agent says they're with a client
Agent swears
Assistant calling on behalf of agent
Symmetry agent first application not working
Your phone starts to disconnect / break up
"Client only has High Blood Pressure"
Agent doesn't know their number
Agent is way too loud or quiet
Agent in bathroom
Agent is driving
Terminated agent
Dog barking or baby crying in background
Agent calling on a policy approved earlier today
Agent calls client
Agent needs UL quoting explained
"Can you email me the document?"
Agent wants to submit a dispute for something indisputable
Agent wants you to do tech support
Agent said they called earlier
Agent talks about how they've been in industry a long time
Agent starts number with 000
Agent doesn't understand e-checks
Agent messes up dates on app
Agent mentions getting coverage at another company
Agent doesn't understand why we requested something
WFG agent is completely lost
Call disconnects before you click answer
Person calls wanting to buy insurance
Agent asks why review is taking so long
Agent doesn't know QAIRs don't need signatures
"I rely on commissions"
Risk assessment request
Agent wants to know reason for decline
Agent needs help working signatures
Agent has to call back or puts you on hold
Agent asks you to hold on while they find something
Agent starts with policy number or client name
Agent says client is nice, honest, etc.
Phone interview is needed
Agent loudly coughs or sneezes
Agent wants an application or product tutorial
Agent can't find something that's in order supply
You can't understand the agent
We're still waiting on APS
Agent wants to clarify decision engine prescriptions
