(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent doesn't know their number
Agent checking on app that's closed as incomplete
Transferred from CX for something CX handles
Agent says they got an email from us
Agent gives app number instead of policy
Client call
Agent starts number with 000
"Client is healthy"
Agent wants to stay on the line while something gets done
Agent calling for their downline
"I have a quick question"
Agent needs help working signatures
Agent messes up dates on app
Agent doesn't understand e-checks
Talk to same agent twice in one day
Checking status of policy submitted within 24 hours
Agent calls client
Agent calls wrong company
Agent realizes they need something right before call ends
"Can you run a quote for me?"
We're still waiting on APS
Person calls wanting to buy insurance
App currently in licensing
Agent talks about how they've been in industry a long time
Agent doesn't understand FE ROP
Agent says client is nice, honest, etc.
"Last question" or "One more thing"
Agent wants to submit a dispute for something indisputable
Agent asks about a plan they can't write
Agent doesn't know QAIRs don't need signatures
Agent wants confidential information
Agent has to call back or puts you on hold
Agent wants to clarify decision engine prescriptions
Agent wants to speak to underwriter
Agent calling on a policy approved earlier today
Transfer to CX has 25+ calls waiting
Risk assessment request
WFG agent doesn't add 5 in front
Agent starts talking about a policy without giving client name or number
Agent loudly coughs or sneezes
Agent needs UL quoting explained
"I'm not sure if this is the right department"
Agent is 75 or older
Agent asks for fax number
Phone interview is needed
Withdraw app minutes after submitted
Agent is especially nice and/or appreciative
Agent has technical issues we can't resolve
Agent wants an application or product tutorial
"Client only has High Blood Pressure"
Terminated agent
Agent asks to be transferred first thing
App withdrawn for 3rd Party Payor
"What was your name again?"
Agent doesn't understand endorsement procedure
Agent in bathroom
Agent doesn't understand why we requested something
"Can you email me the document?"
Agent wants to know reason for decline
Random unidentifiable noise in the background
Agent can't log in
Agent hangs up abruptly
Agent mentions getting coverage at another company
WFG agent is completely lost
Agent wants you to do tech support
Agent calling about unsuccessful bank draft
NorthStar/SLS rep
Agent asks if they need to do anything
Agent says they're with a client
Agent doesn't understand Decision Engine
Agent is way too loud or quiet
Agent wants to add comments on app they just submitted
Agent starts with policy number or client name
Dog barking or baby crying in background
Agent asks you to hold on while they find something
