(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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We're still waiting on APS
Agent is driving
Agent wants to clarify decision engine prescriptions
WFG agent doesn't add 5 in front
"Last question" or "One more thing"
Agent needs UL quoting explained
Transferred from CX for something CX handles
"I rely on commissions"
Supervisor request
Agent doesn't understand endorsement procedure
Agent can't log in
Agent asks for fax number
Agent has to call back or puts you on hold
Talk to same agent twice in one day
Client call
Agent starts with policy number or client name
Person calls wanting to buy insurance
Withdraw app minutes after submitted
"Can you run a quote for me?"
Agent doesn't understand Decision Engine
WFG agent is completely lost
Agent swears
Agent can't find something that's in order supply
Agent wants confidential information
Agent says they're with a client
Agent asks about a plan they can't write
Agent doesn't understand why we requested something
Symmetry agent first application not working
Agent asks to be transferred first thing
Refer agent to their IMO
Agent calling for their downline
Agent is way too loud or quiet
Agent wants you to do tech support
Agent is 75 or older
Agent doesn't know their number
"What's the difference between..."
Agent needs help working signatures
NorthStar/SLS rep
Agent asks if they need to do anything
Agent said they called earlier
Agent doesn't understand FE ROP
Agent denies prescription belongs to client
"Client only has High Blood Pressure"
Call disconnects before you click answer
Assistant calling on behalf of agent
Agent calling about unsuccessful bank draft
Agent messes up dates on app
Agent mentions getting coverage at another company
"Client is healthy"
"Client has allergies/asthma and not COPD"
Agent checking on app that's closed as incomplete
Agent wants to stay on the line while something gets done
Agent gives app number instead of policy
Agent realizes they need something right before call ends
Risk assessment request
Phone interview is needed
Dog barking or baby crying in background
App withdrawn for 3rd Party Payor
Agent hangs up abruptly
Agent in restaurant or drive-thru
Agent wants an application or product tutorial
"What was your name again?"
Agent doesn't know QAIRs don't need signatures
Agent starts number with 000
Terminated agent
Transfer to CX has 25+ calls waiting
Agent asks you to hold on while they find something
Agent calls client
"I have a quick question"
Agent says they sent something we can't find
"Why did you take out the payment?"
Agent says client is nice, honest, etc.
"Can you email me the document?"
Agent calls wrong company
Agent starts talking about a policy without giving client name or number
"I'm a new agent"
Checking status of policy submitted within 24 hours
Agent in bathroom
Random unidentifiable noise in the background
Agent wants to submit a dispute for something indisputable
Agent has technical issues we can't resolve
Agent loudly coughs or sneezes
Agent mentions the weather
Your phone starts to disconnect / break up
Agent is especially nice and/or appreciative
Agent says they got an email from us
Agent talks about how they've been in industry a long time
You can't understand the agent
"I'm not sure if this is the right department"
You can hear yourself on a delay
Agent wants to know reason for decline
App currently in licensing
Agent wants to speak to underwriter
Smoke detector in background
Agent wants to add comments on app they just submitted
