(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Phone interview is needed
Agent said they called earlier
Agent swears
Agent talks about how they've been in industry a long time
Talk to same agent twice in one day
Agent is especially nice and/or appreciative
Agent wants confidential information
Agent starts number with 000
Agent asks for fax number
Agent doesn't understand Decision Engine
Agent calling on a policy approved earlier today
Transferred from CX for something CX handles
App currently in licensing
Agent is driving
Agent checking on app that's closed as incomplete
Refer agent to their IMO
"I have a quick question"
Agent denies prescription belongs to client
"What's the difference between..."
Your phone starts to disconnect / break up
"Can you email me the document?"
Agent starts with policy number or client name
App withdrawn for 3rd Party Payor
Agent says they got an email from us
Juvenile App withdrawn for parent coverage
You can hear yourself on a delay
Symmetry agent first application not working
Agent needs UL quoting explained
Agent has to call back or puts you on hold
Agent wants to speak to underwriter
"I rely on commissions"
Agent hangs up abruptly
Agent says they sent something we can't find
Supervisor request
Risk assessment request
Agent calling for their downline
Random unidentifiable noise in the background
Agent doesn't understand FE ROP
Agent has technical issues we can't resolve
NorthStar/SLS rep
Agent is 75 or older
Terminated agent
Agent mentions getting coverage at another company
Agent wants you to do tech support
Agent realizes they need something right before call ends
Agent in bathroom
Agent wants an application or product tutorial
WFG agent is completely lost
Agent doesn't understand e-checks
Agent mentions the weather
Agent doesn't know QAIRs don't need signatures
Agent says client is nice, honest, etc.
We're still waiting on APS
Agent asks about a plan they can't write
Checking status of policy submitted within 24 hours
Agent can't find something that's in order supply
Agent in restaurant or drive-thru
Agent doesn't know their number
Agent can't log in
Agent asks why review is taking so long
"I'm not sure if this is the right department"
Agent asks you to hold on while they find something
WFG agent doesn't add 5 in front
"Client only has High Blood Pressure"
"Client has allergies/asthma and not COPD"
Agent calls client
Agent gives app number instead of policy
Agent asks to be transferred first thing
Person calls wanting to buy insurance
Agent calls wrong company
"Client is healthy"
Client call
Withdraw app minutes after submitted
Agent calling about unsuccessful bank draft
"Last question" or "One more thing"
Smoke detector in background
Agent asks if they need to do anything
Agent wants to stay on the line while something gets done
Agent is way too loud or quiet
Agent messes up dates on app
"Can you run a quote for me?"
Agent wants to clarify decision engine prescriptions
"I'm a new agent"
Agent loudly coughs or sneezes
Transfer to CX has 25+ calls waiting
Assistant calling on behalf of agent
Agent starts talking about a policy without giving client name or number
"Why did you take out the payment?"
Dog barking or baby crying in background
Agent doesn't understand why we requested something
Agent doesn't understand endorsement procedure
Agent wants to know reason for decline
Agent says they're with a client
Agent wants to submit a dispute for something indisputable
You can't understand the agent
"What was your name again?"
Agent needs help working signatures
Call disconnects before you click answer
Agent wants to add comments on app they just submitted
