Make acustomerlaugh"How canI happilyassist youtoday?" Takefeedback/complainton a callVerify cminfo on acallEmpathisewith a cmCm paysin full with/withoutcbbHave aFantasticDay!Complimenta cmPortrayedenergy andprofessionalismEnrolla cm indpListenedand askedprobingquestions" Howareyou?""Mypleasure"Get CM touse yournameTake apaymentover$1500De-escalatedcall/ endedon positivenoteUseLinkd ona callCommenton theweatherThank cm for# of yearsbeing with usUse Teammember as aresource forquestionUse Cmname 3xin a callReceive acomplimenton a callChangeofaddressSlowed cmdown andtook controlof callMake acustomerlaugh"How canI happilyassist youtoday?"Takefeedback/complainton a callVerify cminfo on acallEmpathisewith a cmCm paysin full with/withoutcbbHave aFantasticDay!Complimenta cmPortrayedenergy andprofessionalismEnrolla cm indpListenedand askedprobingquestions" Howareyou?""Mypleasure"Get CM touse yournameTake apaymentover$1500De-escalatedcall/ endedon positivenoteUseLinkd ona callCommenton theweatherThank cm for# of yearsbeing with usUse Teammember as aresource forquestionUse Cmname 3xin a callReceive acomplimenton a callChangeofaddressSlowed cmdown andtook controlof call

DISCOVER Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
I
4
O
5
G
6
N
7
B
8
I
9
B
10
I
11
B
12
O
13
O
14
I
15
B
16
N
17
G
18
B
19
O
20
G
21
G
22
G
23
N
24
N
  1. I-Make a customer laugh
  2. O-"How can I happily assist you today?"
  3. I-Take feedback/ complaint on a call
  4. O-Verify cm info on a call
  5. G-Empathise with a cm
  6. N-Cm pays in full with/ without cbb
  7. B-Have a Fantastic Day!
  8. I-Compliment a cm
  9. B-Portrayed energy and professionalism
  10. I-Enroll a cm in dp
  11. B-Listened and asked probing questions
  12. O-" How are you?"
  13. O-"My pleasure"
  14. I-Get CM to use your name
  15. B-Take a payment over $1500
  16. N-De-escalated call/ ended on positive note
  17. G-Use Linkd on a call
  18. B-Comment on the weather
  19. O-Thank cm for # of years being with us
  20. G-Use Team member as a resource for question
  21. G-Use Cm name 3x in a call
  22. G-Receive a compliment on a call
  23. N-Change of address
  24. N-Slowed cm down and took control of call