" Howareyou?" Verify cminfo on acallMake acustomerlaughCommenton theweatherPortrayedenergy andprofessionalismUse Cmname 3xin a callEnrolla cm indpCm paysin full with/withoutcbbSlowed cmdown andtook controlof callUseLinkd ona callEmpathisewith a cmHave aFantasticDay!"Mypleasure"De-escalatedcall/ endedon positivenoteGet CM touse yournameThank cm for# of yearsbeing with usTake apaymentover$1500Complimenta cmUse Teammember as aresource forquestionChangeofaddressListenedand askedprobingquestionsTakefeedback/complainton a call"How canI happilyassist youtoday?"Receive acomplimenton a call" Howareyou?"Verify cminfo on acallMake acustomerlaughCommenton theweatherPortrayedenergy andprofessionalismUse Cmname 3xin a callEnrolla cm indpCm paysin full with/withoutcbbSlowed cmdown andtook controlof callUseLinkd ona callEmpathisewith a cmHave aFantasticDay!"Mypleasure"De-escalatedcall/ endedon positivenoteGet CM touse yournameThank cm for# of yearsbeing with usTake apaymentover$1500Complimenta cmUse Teammember as aresource forquestionChangeofaddressListenedand askedprobingquestionsTakefeedback/complainton a call"How canI happilyassist youtoday?"Receive acomplimenton a call

DISCOVER Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
I
4
B
5
B
6
G
7
I
8
N
9
N
10
G
11
G
12
B
13
O
14
N
15
I
16
O
17
B
18
I
19
G
20
N
21
B
22
I
23
O
24
G
  1. O-" How are you?"
  2. O-Verify cm info on a call
  3. I-Make a customer laugh
  4. B-Comment on the weather
  5. B-Portrayed energy and professionalism
  6. G-Use Cm name 3x in a call
  7. I-Enroll a cm in dp
  8. N-Cm pays in full with/ without cbb
  9. N-Slowed cm down and took control of call
  10. G-Use Linkd on a call
  11. G-Empathise with a cm
  12. B-Have a Fantastic Day!
  13. O-"My pleasure"
  14. N-De-escalated call/ ended on positive note
  15. I-Get CM to use your name
  16. O-Thank cm for # of years being with us
  17. B-Take a payment over $1500
  18. I-Compliment a cm
  19. G-Use Team member as a resource for question
  20. N-Change of address
  21. B-Listened and asked probing questions
  22. I-Take feedback/ complaint on a call
  23. O-"How can I happily assist you today?"
  24. G-Receive a compliment on a call