"Mypleasure"Portrayedenergy andprofessionalism Takefeedback/complainton a callEmpathisewith a cmVerify cminfo on acallHave aFantasticDay!Use Cmname 3xin a callListenedand askedprobingquestionsCommenton theweatherThank cm for# of yearsbeing with usComplimenta cmCm paysin full with/withoutcbb" Howareyou?"Use Teammember as aresource forquestionEnrolla cm indpGet CM touse yournameReceive acomplimenton a call"How canI happilyassist youtoday?"UseLinkd ona callSlowed cmdown andtook controlof callTake apaymentover$1500De-escalatedcall/ endedon positivenoteChangeofaddressMake acustomerlaugh"Mypleasure"Portrayedenergy andprofessionalismTakefeedback/complainton a callEmpathisewith a cmVerify cminfo on acallHave aFantasticDay!Use Cmname 3xin a callListenedand askedprobingquestionsCommenton theweatherThank cm for# of yearsbeing with usComplimenta cmCm paysin full with/withoutcbb" Howareyou?"Use Teammember as aresource forquestionEnrolla cm indpGet CM touse yournameReceive acomplimenton a call"How canI happilyassist youtoday?"UseLinkd ona callSlowed cmdown andtook controlof callTake apaymentover$1500De-escalatedcall/ endedon positivenoteChangeofaddressMake acustomerlaugh

DISCOVER Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
G
5
O
6
B
7
G
8
B
9
B
10
O
11
I
12
N
13
O
14
G
15
I
16
I
17
G
18
O
19
G
20
N
21
B
22
N
23
N
24
I
  1. O-"My pleasure"
  2. B-Portrayed energy and professionalism
  3. I-Take feedback/ complaint on a call
  4. G-Empathise with a cm
  5. O-Verify cm info on a call
  6. B-Have a Fantastic Day!
  7. G-Use Cm name 3x in a call
  8. B-Listened and asked probing questions
  9. B-Comment on the weather
  10. O-Thank cm for # of years being with us
  11. I-Compliment a cm
  12. N-Cm pays in full with/ without cbb
  13. O-" How are you?"
  14. G-Use Team member as a resource for question
  15. I-Enroll a cm in dp
  16. I-Get CM to use your name
  17. G-Receive a compliment on a call
  18. O-"How can I happily assist you today?"
  19. G-Use Linkd on a call
  20. N-Slowed cm down and took control of call
  21. B-Take a payment over $1500
  22. N-De-escalated call/ ended on positive note
  23. N-Change of address
  24. I-Make a customer laugh