De-escalatedcall/ endedon positivenoteThank cm for# of yearsbeing with us Takefeedback/complainton a callVerify cminfo on acallTake apaymentover$1500Commenton theweatherUseLinkd ona callEnrolla cm indpReceive acomplimenton a callPortrayedenergy andprofessionalismMake acustomerlaugh"How canI happilyassist youtoday?"Use Teammember as aresource forquestionChangeofaddressGet CM touse yournameUse Cmname 3xin a callEmpathisewith a cmHave aFantasticDay!Cm paysin full with/withoutcbbComplimenta cmSlowed cmdown andtook controlof callListenedand askedprobingquestions"Mypleasure"" Howareyou?"De-escalatedcall/ endedon positivenoteThank cm for# of yearsbeing with usTakefeedback/complainton a callVerify cminfo on acallTake apaymentover$1500Commenton theweatherUseLinkd ona callEnrolla cm indpReceive acomplimenton a callPortrayedenergy andprofessionalismMake acustomerlaugh"How canI happilyassist youtoday?"Use Teammember as aresource forquestionChangeofaddressGet CM touse yournameUse Cmname 3xin a callEmpathisewith a cmHave aFantasticDay!Cm paysin full with/withoutcbbComplimenta cmSlowed cmdown andtook controlof callListenedand askedprobingquestions"Mypleasure"" Howareyou?"

DISCOVER Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
I
4
O
5
B
6
B
7
G
8
I
9
G
10
B
11
I
12
O
13
G
14
N
15
I
16
G
17
G
18
B
19
N
20
I
21
N
22
B
23
O
24
O
  1. N-De-escalated call/ ended on positive note
  2. O-Thank cm for # of years being with us
  3. I-Take feedback/ complaint on a call
  4. O-Verify cm info on a call
  5. B-Take a payment over $1500
  6. B-Comment on the weather
  7. G-Use Linkd on a call
  8. I-Enroll a cm in dp
  9. G-Receive a compliment on a call
  10. B-Portrayed energy and professionalism
  11. I-Make a customer laugh
  12. O-"How can I happily assist you today?"
  13. G-Use Team member as a resource for question
  14. N-Change of address
  15. I-Get CM to use your name
  16. G-Use Cm name 3x in a call
  17. G-Empathise with a cm
  18. B-Have a Fantastic Day!
  19. N-Cm pays in full with/ without cbb
  20. I-Compliment a cm
  21. N-Slowed cm down and took control of call
  22. B-Listened and asked probing questions
  23. O-"My pleasure"
  24. O-" How are you?"