Slowed cmdown andtook controlof call Listenedand askedprobingquestionsVerify cminfo on acall" Howareyou?"Take apaymentover$1500Cm paysin full with/withoutcbbReceive acomplimenton a callUse Cmname 3xin a callComplimenta cmEnrolla cm indpUseLinkd ona callTakefeedback/complainton a call"How canI happilyassist youtoday?"Have aFantasticDay!Commenton theweather"Mypleasure"Use Teammember as aresource forquestionGet CM touse yournamePortrayedenergy andprofessionalismMake acustomerlaughChangeofaddressThank cm for# of yearsbeing with usEmpathisewith a cmDe-escalatedcall/ endedon positivenoteSlowed cmdown andtook controlof callListenedand askedprobingquestionsVerify cminfo on acall" Howareyou?"Take apaymentover$1500Cm paysin full with/withoutcbbReceive acomplimenton a callUse Cmname 3xin a callComplimenta cmEnrolla cm indpUseLinkd ona callTakefeedback/complainton a call"How canI happilyassist youtoday?"Have aFantasticDay!Commenton theweather"Mypleasure"Use Teammember as aresource forquestionGet CM touse yournamePortrayedenergy andprofessionalismMake acustomerlaughChangeofaddressThank cm for# of yearsbeing with usEmpathisewith a cmDe-escalatedcall/ endedon positivenote

DISCOVER Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
O
5
B
6
N
7
G
8
G
9
I
10
I
11
G
12
I
13
O
14
B
15
B
16
O
17
G
18
I
19
B
20
I
21
N
22
O
23
G
24
N
  1. N-Slowed cm down and took control of call
  2. B-Listened and asked probing questions
  3. O-Verify cm info on a call
  4. O-" How are you?"
  5. B-Take a payment over $1500
  6. N-Cm pays in full with/ without cbb
  7. G-Receive a compliment on a call
  8. G-Use Cm name 3x in a call
  9. I-Compliment a cm
  10. I-Enroll a cm in dp
  11. G-Use Linkd on a call
  12. I-Take feedback/ complaint on a call
  13. O-"How can I happily assist you today?"
  14. B-Have a Fantastic Day!
  15. B-Comment on the weather
  16. O-"My pleasure"
  17. G-Use Team member as a resource for question
  18. I-Get CM to use your name
  19. B-Portrayed energy and professionalism
  20. I-Make a customer laugh
  21. N-Change of address
  22. O-Thank cm for # of years being with us
  23. G-Empathise with a cm
  24. N-De-escalated call/ ended on positive note