Portrayedenergy andprofessionalism Commenton theweather" Howareyou?"Complimenta cmCm paysin full with/withoutcbbTake apaymentover$1500Empathisewith a cmChangeofaddressReceive acomplimenton a callMake acustomerlaughUseLinkd ona callTakefeedback/complainton a callHave aFantasticDay!De-escalatedcall/ endedon positivenoteUse Cmname 3xin a callUse Teammember as aresource forquestionThank cm for# of yearsbeing with us"Mypleasure"Verify cminfo on acallSlowed cmdown andtook controlof callListenedand askedprobingquestionsGet CM touse yourname"How canI happilyassist youtoday?"Enrolla cm indpPortrayedenergy andprofessionalismCommenton theweather" Howareyou?"Complimenta cmCm paysin full with/withoutcbbTake apaymentover$1500Empathisewith a cmChangeofaddressReceive acomplimenton a callMake acustomerlaughUseLinkd ona callTakefeedback/complainton a callHave aFantasticDay!De-escalatedcall/ endedon positivenoteUse Cmname 3xin a callUse Teammember as aresource forquestionThank cm for# of yearsbeing with us"Mypleasure"Verify cminfo on acallSlowed cmdown andtook controlof callListenedand askedprobingquestionsGet CM touse yourname"How canI happilyassist youtoday?"Enrolla cm indp

DISCOVER Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
O
4
I
5
N
6
B
7
G
8
N
9
G
10
I
11
G
12
I
13
B
14
N
15
G
16
G
17
O
18
O
19
O
20
N
21
B
22
I
23
O
24
I
  1. B-Portrayed energy and professionalism
  2. B-Comment on the weather
  3. O-" How are you?"
  4. I-Compliment a cm
  5. N-Cm pays in full with/ without cbb
  6. B-Take a payment over $1500
  7. G-Empathise with a cm
  8. N-Change of address
  9. G-Receive a compliment on a call
  10. I-Make a customer laugh
  11. G-Use Linkd on a call
  12. I-Take feedback/ complaint on a call
  13. B-Have a Fantastic Day!
  14. N-De-escalated call/ ended on positive note
  15. G-Use Cm name 3x in a call
  16. G-Use Team member as a resource for question
  17. O-Thank cm for # of years being with us
  18. O-"My pleasure"
  19. O-Verify cm info on a call
  20. N-Slowed cm down and took control of call
  21. B-Listened and asked probing questions
  22. I-Get CM to use your name
  23. O-"How can I happily assist you today?"
  24. I-Enroll a cm in dp