Receive acomplimenton a callCommenton theweatherGet CM touse yourname Cm paysin full with/withoutcbbEmpathisewith a cmPortrayedenergy andprofessionalismThank cm for# of yearsbeing with usTakefeedback/complainton a call"How canI happilyassist youtoday?"UseLinkd ona callComplimenta cmUse Cmname 3xin a callSlowed cmdown andtook controlof callEnrolla cm indpChangeofaddressDe-escalatedcall/ endedon positivenoteListenedand askedprobingquestionsUse Teammember as aresource forquestion"Mypleasure"Make acustomerlaughHave aFantasticDay!" Howareyou?"Take apaymentover$1500Verify cminfo on acallReceive acomplimenton a callCommenton theweatherGet CM touse yournameCm paysin full with/withoutcbbEmpathisewith a cmPortrayedenergy andprofessionalismThank cm for# of yearsbeing with usTakefeedback/complainton a call"How canI happilyassist youtoday?"UseLinkd ona callComplimenta cmUse Cmname 3xin a callSlowed cmdown andtook controlof callEnrolla cm indpChangeofaddressDe-escalatedcall/ endedon positivenoteListenedand askedprobingquestionsUse Teammember as aresource forquestion"Mypleasure"Make acustomerlaughHave aFantasticDay!" Howareyou?"Take apaymentover$1500Verify cminfo on acall

DISCOVER Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
I
4
N
5
G
6
B
7
O
8
I
9
O
10
G
11
I
12
G
13
N
14
I
15
N
16
N
17
B
18
G
19
O
20
I
21
B
22
O
23
B
24
O
  1. G-Receive a compliment on a call
  2. B-Comment on the weather
  3. I-Get CM to use your name
  4. N-Cm pays in full with/ without cbb
  5. G-Empathise with a cm
  6. B-Portrayed energy and professionalism
  7. O-Thank cm for # of years being with us
  8. I-Take feedback/ complaint on a call
  9. O-"How can I happily assist you today?"
  10. G-Use Linkd on a call
  11. I-Compliment a cm
  12. G-Use Cm name 3x in a call
  13. N-Slowed cm down and took control of call
  14. I-Enroll a cm in dp
  15. N-Change of address
  16. N-De-escalated call/ ended on positive note
  17. B-Listened and asked probing questions
  18. G-Use Team member as a resource for question
  19. O-"My pleasure"
  20. I-Make a customer laugh
  21. B-Have a Fantastic Day!
  22. O-" How are you?"
  23. B-Take a payment over $1500
  24. O-Verify cm info on a call