Get CM to use your name
Have a Fantastic Day! Thank cm for # of years being with us Enroll a cm in dp Take a payment over $1500 Use Linkd on a call Empathise with a cm Change of address De- escalated call/ ended on positive note Receive a compliment on a call Portrayed energy and professionalism Use Cm name 3x in a call "How can I happily assist you today?" "My pleasure" Make a customer laugh Cm pays in full with/ without cbb Use Team member as a resource for question Take feedback/ complaint on a call Listened and asked probing questions Slowed cm down and took control of call " How are you?" Compliment a cm Comment on the weather Verify cm info on a call Get CM to use your name Have a Fantastic Day! Thank cm for # of years being with us Enroll a cm in dp Take a payment over $1500 Use Linkd on a call Empathise with a cm Change of address De- escalated call/ ended on positive note Receive a compliment on a call Portrayed energy and professionalism Use Cm name 3x in a call "How can I happily assist you today?" "My pleasure" Make a customer laugh Cm pays in full with/ without cbb Use Team member as a resource for question Take feedback/ complaint on a call Listened and asked probing questions Slowed cm down and took control of call " How are you?" Compliment a cm Comment on the weather Verify cm info on a call
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Get CM to use your name
B-Have a Fantastic Day!
O-Thank cm for # of years being with us
I-Enroll a cm in dp
B-Take a payment over $1500
G-Use Linkd on a call
G-Empathise with a cm
N-Change of address
N-De-escalated call/ ended on positive note
G-Receive a compliment on a call
B-Portrayed energy and professionalism
G-Use Cm name 3x in a call
O-"How can I happily assist you today?"
O-"My pleasure"
I-Make a customer laugh
N-Cm pays in full with/ without cbb
G-Use Team member as a resource for question
I-Take feedback/ complaint on a call
B-Listened and asked probing questions
N-Slowed cm down and took control of call
O-" How are you?"
I-Compliment a cm
B-Comment on the weather
O-Verify cm info on a call