Get CM touse yourname Enrolla cm indp"How canI happilyassist youtoday?"Slowed cmdown andtook controlof callPortrayedenergy andprofessionalismVerify cminfo on acallCommenton theweatherTake apaymentover$1500" Howareyou?"UseLinkd ona callCm paysin full with/withoutcbbComplimenta cmTakefeedback/complainton a callChangeofaddress"Mypleasure"Receive acomplimenton a callEmpathisewith a cmUse Cmname 3xin a callThank cm for# of yearsbeing with usHave aFantasticDay!Make acustomerlaughDe-escalatedcall/ endedon positivenoteListenedand askedprobingquestionsUse Teammember as aresource forquestionGet CM touse yournameEnrolla cm indp"How canI happilyassist youtoday?"Slowed cmdown andtook controlof callPortrayedenergy andprofessionalismVerify cminfo on acallCommenton theweatherTake apaymentover$1500" Howareyou?"UseLinkd ona callCm paysin full with/withoutcbbComplimenta cmTakefeedback/complainton a callChangeofaddress"Mypleasure"Receive acomplimenton a callEmpathisewith a cmUse Cmname 3xin a callThank cm for# of yearsbeing with usHave aFantasticDay!Make acustomerlaughDe-escalatedcall/ endedon positivenoteListenedand askedprobingquestionsUse Teammember as aresource forquestion

DISCOVER Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
O
4
N
5
B
6
O
7
B
8
B
9
O
10
G
11
N
12
I
13
I
14
N
15
O
16
G
17
G
18
G
19
O
20
B
21
I
22
N
23
B
24
G
  1. I-Get CM to use your name
  2. I-Enroll a cm in dp
  3. O-"How can I happily assist you today?"
  4. N-Slowed cm down and took control of call
  5. B-Portrayed energy and professionalism
  6. O-Verify cm info on a call
  7. B-Comment on the weather
  8. B-Take a payment over $1500
  9. O-" How are you?"
  10. G-Use Linkd on a call
  11. N-Cm pays in full with/ without cbb
  12. I-Compliment a cm
  13. I-Take feedback/ complaint on a call
  14. N-Change of address
  15. O-"My pleasure"
  16. G-Receive a compliment on a call
  17. G-Empathise with a cm
  18. G-Use Cm name 3x in a call
  19. O-Thank cm for # of years being with us
  20. B-Have a Fantastic Day!
  21. I-Make a customer laugh
  22. N-De-escalated call/ ended on positive note
  23. B-Listened and asked probing questions
  24. G-Use Team member as a resource for question