Slowed cmdown andtook controlof call Verify cminfo on acallListenedand askedprobingquestionsTake apaymentover$1500"Mypleasure"De-escalatedcall/ endedon positivenoteCm paysin full with/withoutcbbReceive acomplimenton a callUse Teammember as aresource forquestionMake acustomerlaugh"How canI happilyassist youtoday?"Enrolla cm indpCommenton theweatherChangeofaddressTakefeedback/complainton a callThank cm for# of yearsbeing with usUseLinkd ona callComplimenta cmGet CM touse yournamePortrayedenergy andprofessionalismUse Cmname 3xin a callEmpathisewith a cm" Howareyou?"Have aFantasticDay!Slowed cmdown andtook controlof callVerify cminfo on acallListenedand askedprobingquestionsTake apaymentover$1500"Mypleasure"De-escalatedcall/ endedon positivenoteCm paysin full with/withoutcbbReceive acomplimenton a callUse Teammember as aresource forquestionMake acustomerlaugh"How canI happilyassist youtoday?"Enrolla cm indpCommenton theweatherChangeofaddressTakefeedback/complainton a callThank cm for# of yearsbeing with usUseLinkd ona callComplimenta cmGet CM touse yournamePortrayedenergy andprofessionalismUse Cmname 3xin a callEmpathisewith a cm" Howareyou?"Have aFantasticDay!

DISCOVER Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
B
4
B
5
O
6
N
7
N
8
G
9
G
10
I
11
O
12
I
13
B
14
N
15
I
16
O
17
G
18
I
19
I
20
B
21
G
22
G
23
O
24
B
  1. N-Slowed cm down and took control of call
  2. O-Verify cm info on a call
  3. B-Listened and asked probing questions
  4. B-Take a payment over $1500
  5. O-"My pleasure"
  6. N-De-escalated call/ ended on positive note
  7. N-Cm pays in full with/ without cbb
  8. G-Receive a compliment on a call
  9. G-Use Team member as a resource for question
  10. I-Make a customer laugh
  11. O-"How can I happily assist you today?"
  12. I-Enroll a cm in dp
  13. B-Comment on the weather
  14. N-Change of address
  15. I-Take feedback/ complaint on a call
  16. O-Thank cm for # of years being with us
  17. G-Use Linkd on a call
  18. I-Compliment a cm
  19. I-Get CM to use your name
  20. B-Portrayed energy and professionalism
  21. G-Use Cm name 3x in a call
  22. G-Empathise with a cm
  23. O-" How are you?"
  24. B-Have a Fantastic Day!