Be responsive toneeds and helppeoplethroughoutlife’s journey Engagewith apatient’sfamily Make a verbalgreeting5 ft. away fromsomeone inhalls Excellentservicein everyencounter. Use the10/5 rulein halls Help alostteammember Escortvisitors totheirdestinationApologize forwaittimes and/orconcernsbrought to yourattention Make afriendlygreeting Introduceyourselfto those youdo not know. Provide clearinstructions,withoutacronyms andmedical jargon Smile andmake eyecontact within10 ftfrom someone Answer a call with: Baptist entity name,your first name,and “how may I helpyou”? Answer aphone callwitha professionalgreeting Useetiquettewhenengagingwith a visitor Explain await timeto apatient Be responsive toneeds and helppeoplethroughoutlife’s journey Engagewith apatient’sfamily Make a verbalgreeting5 ft. away fromsomeone inhalls Excellentservicein everyencounter. Use the10/5 rulein halls Help alostteammember Escortvisitors totheirdestinationApologize forwaittimes and/orconcernsbrought to yourattention Make afriendlygreeting Introduceyourselfto those youdo not know. Provide clearinstructions,withoutacronyms andmedical jargon Smile andmake eyecontact within10 ftfrom someone Answer a call with: Baptist entity name,your first name,and “how may I helpyou”? Answer aphone callwitha professionalgreeting Useetiquettewhenengagingwith a visitor Explain await timeto apatient 

The Baptist Way - Value of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Be responsive to needs and help people throughout life’s journey
  2. Engage with a patient’s family
  3. Make a verbal greeting 5 ft. away from someone in halls
  4. Excellent service in every encounter.
  5. Use the 10/5 rule in halls
  6. Help a lost team member
  7. Escort visitors to their destination
  8. Apologize for wait times and/or concerns brought to your attention
  9. Make a friendly greeting
  10. Introduce yourself to those you do not know.
  11. Provide clear instructions, without acronyms and medical jargon
  12. Smile and make eye contact within 10 ft from someone
  13. Answer a call with: Baptist entity name, your first name, and “how may I help you”?
  14. Answer a phone call with a professional greeting
  15. Use etiquette when engaging with a visitor
  16. Explain a wait time to a patient