(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Apologize for wait
times and/or concerns
brought to your
attention
Introduce yourself
to those you
do not know.
Explain a wait time
to a patient
Excellent service
in every
encounter.
Use the 10/5 rule
in halls
Escort visitors to their destination
Smile and make eye contact within 10 ft
from someone
Answer a call with:
Baptist entity name,
your first name,
and “how may I help
you”?
Engage with a
patient’s family
Help a lost
team member
Use etiquette when
engaging with a visitor
Make a verbal greeting
5 ft. away from
someone in halls
Provide clear instructions,
without acronyms and
medical jargon
Make a friendly
greeting
Be responsive to
needs and help
people throughout
life’s journey
