(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provide clear instructions,
without acronyms and
medical jargon
Smile and make eye contact within 10 ft
from someone
Engage with a
patient’s family
Answer a phone call with
a professional greeting
Escort visitors to their destination
Apologize for wait
times and/or concerns
brought to your
attention
Explain a wait time
to a patient
Make a friendly
greeting
Use the 10/5 rule
in halls
Excellent service
in every
encounter.
Introduce yourself
to those you
do not know.
Help a lost
team member
Be responsive to
needs and help
people throughout
life’s journey
Answer a call with:
Baptist entity name,
your first name,
and “how may I help
you”?
Make a verbal greeting
5 ft. away from
someone in halls
