Engagewith apatient’sfamily Introduceyourselfto those youdo not know. Apologize forwaittimes and/orconcernsbrought to yourattention Use the10/5 rulein halls Escortvisitors totheirdestinationBe responsive toneeds and helppeoplethroughoutlife’s journey Make afriendlygreeting Provide clearinstructions,withoutacronyms andmedical jargon Excellentservicein everyencounter. Answer a call with: Baptist entity name,your first name,and “how may I helpyou”? Make a verbalgreeting5 ft. away fromsomeone inhalls Smile andmake eyecontact within10 ftfrom someone Explain await timeto apatient Useetiquettewhenengagingwith a visitor Answer aphone callwitha professionalgreeting Help alostteammember Engagewith apatient’sfamily Introduceyourselfto those youdo not know. Apologize forwaittimes and/orconcernsbrought to yourattention Use the10/5 rulein halls Escortvisitors totheirdestinationBe responsive toneeds and helppeoplethroughoutlife’s journey Make afriendlygreeting Provide clearinstructions,withoutacronyms andmedical jargon Excellentservicein everyencounter. Answer a call with: Baptist entity name,your first name,and “how may I helpyou”? Make a verbalgreeting5 ft. away fromsomeone inhalls Smile andmake eyecontact within10 ftfrom someone Explain await timeto apatient Useetiquettewhenengagingwith a visitor Answer aphone callwitha professionalgreeting Help alostteammember 

The Baptist Way - Value of Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Engage with a patient’s family
  2. Introduce yourself to those you do not know.
  3. Apologize for wait times and/or concerns brought to your attention
  4. Use the 10/5 rule in halls
  5. Escort visitors to their destination
  6. Be responsive to needs and help people throughout life’s journey
  7. Make a friendly greeting
  8. Provide clear instructions, without acronyms and medical jargon
  9. Excellent service in every encounter.
  10. Answer a call with: Baptist entity name, your first name, and “how may I help you”?
  11. Make a verbal greeting 5 ft. away from someone in halls
  12. Smile and make eye contact within 10 ft from someone
  13. Explain a wait time to a patient
  14. Use etiquette when engaging with a visitor
  15. Answer a phone call with a professional greeting
  16. Help a lost team member