Leave#PFDMCFnoteBJ'saccountUse theDisputeReasonDecision Guide(Oracle)File 'Ialready paidfor thisanother way'disputeCardholder'sname startswith RFile 'What Ireceivedwasn't what Iexpected'disputeAsk thecaller howthey'redoingCardholderasks whythey wererebilledFile 'I neverreceivedwhat I paidfor' disputeUpholdCNAAsk thecaller howthey'redoingRecommendMerchantContactDisputehotel orairlinechargeCaller hasbeen with ussince before2010File'CancelledRecurring'disputeSend asecure docupload linkCH forgotthey signedup for asubscriptionFile 'I wascharged thewrongamount'disputeTell the CHwhat they mayneed to sendafter merchantrespondsAsk ClarifyingQuestions fromthe DisputeInformationGuideFile 'I'm stillbeing chargedfor something Icancelled orreturned' disputeSubmit amerchantblockFile 'I waschargedmore thanonce' disputeCH wantsto canceldispute inprogressLeave#PFDMCFnoteBJ'saccountUse theDisputeReasonDecision Guide(Oracle)File 'Ialready paidfor thisanother way'disputeCardholder'sname startswith RFile 'What Ireceivedwasn't what Iexpected'disputeAsk thecaller howthey'redoingCardholderasks whythey wererebilledFile 'I neverreceivedwhat I paidfor' disputeUpholdCNAAsk thecaller howthey'redoingRecommendMerchantContactDisputehotel orairlinechargeCaller hasbeen with ussince before2010File'CancelledRecurring'disputeSend asecure docupload linkCH forgotthey signedup for asubscriptionFile 'I wascharged thewrongamount'disputeTell the CHwhat they mayneed to sendafter merchantrespondsAsk ClarifyingQuestions fromthe DisputeInformationGuideFile 'I'm stillbeing chargedfor something Icancelled orreturned' disputeSubmit amerchantblockFile 'I waschargedmore thanonce' disputeCH wantsto canceldispute inprogress

Disputes Nesting Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leave #PFDMCF note
  2. BJ's account
  3. Use the Dispute Reason Decision Guide (Oracle)
  4. File 'I already paid for this another way' dispute
  5. Cardholder's name starts with R
  6. File 'What I received wasn't what I expected' dispute
  7. Ask the caller how they're doing
  8. Cardholder asks why they were rebilled
  9. File 'I never received what I paid for' dispute
  10. Uphold CNA
  11. Ask the caller how they're doing
  12. Recommend Merchant Contact
  13. Dispute hotel or airline charge
  14. Caller has been with us since before 2010
  15. File 'Cancelled Recurring' dispute
  16. Send a secure doc upload link
  17. CH forgot they signed up for a subscription
  18. File 'I was charged the wrong amount' dispute
  19. Tell the CH what they may need to send after merchant responds
  20. Ask Clarifying Questions from the Dispute Information Guide
  21. File 'I'm still being charged for something I cancelled or returned' dispute
  22. Submit a merchant block
  23. File 'I was charged more than once' dispute
  24. CH wants to cancel dispute in progress