Send asecure docupload linkFile 'Ialready paidfor thisanother way'disputeDisputehotel orairlinechargeSubmit amerchantblockUpholdCNACardholder'sname startswith RFile 'I waschargedmore thanonce' disputeFile 'What Ireceivedwasn't what Iexpected'disputeFile 'I wascharged thewrongamount'disputeCaller hasbeen with ussince before2010File 'I neverreceivedwhat I paidfor' disputeTell the CHwhat they mayneed to sendafter merchantrespondsCH wantsto canceldispute inprogressBJ'saccountCH forgotthey signedup for asubscriptionCardholderasks whythey wererebilledAsk thecaller howthey'redoingUse theDisputeReasonDecision Guide(Oracle)Ask ClarifyingQuestions fromthe DisputeInformationGuideRecommendMerchantContactFile 'I'm stillbeing chargedfor something Icancelled orreturned' disputeFile'CancelledRecurring'disputeLeave#PFDMCFnoteAsk thecaller howthey'redoingSend asecure docupload linkFile 'Ialready paidfor thisanother way'disputeDisputehotel orairlinechargeSubmit amerchantblockUpholdCNACardholder'sname startswith RFile 'I waschargedmore thanonce' disputeFile 'What Ireceivedwasn't what Iexpected'disputeFile 'I wascharged thewrongamount'disputeCaller hasbeen with ussince before2010File 'I neverreceivedwhat I paidfor' disputeTell the CHwhat they mayneed to sendafter merchantrespondsCH wantsto canceldispute inprogressBJ'saccountCH forgotthey signedup for asubscriptionCardholderasks whythey wererebilledAsk thecaller howthey'redoingUse theDisputeReasonDecision Guide(Oracle)Ask ClarifyingQuestions fromthe DisputeInformationGuideRecommendMerchantContactFile 'I'm stillbeing chargedfor something Icancelled orreturned' disputeFile'CancelledRecurring'disputeLeave#PFDMCFnoteAsk thecaller howthey'redoing

Disputes Nesting Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a secure doc upload link
  2. File 'I already paid for this another way' dispute
  3. Dispute hotel or airline charge
  4. Submit a merchant block
  5. Uphold CNA
  6. Cardholder's name starts with R
  7. File 'I was charged more than once' dispute
  8. File 'What I received wasn't what I expected' dispute
  9. File 'I was charged the wrong amount' dispute
  10. Caller has been with us since before 2010
  11. File 'I never received what I paid for' dispute
  12. Tell the CH what they may need to send after merchant responds
  13. CH wants to cancel dispute in progress
  14. BJ's account
  15. CH forgot they signed up for a subscription
  16. Cardholder asks why they were rebilled
  17. Ask the caller how they're doing
  18. Use the Dispute Reason Decision Guide (Oracle)
  19. Ask Clarifying Questions from the Dispute Information Guide
  20. Recommend Merchant Contact
  21. File 'I'm still being charged for something I cancelled or returned' dispute
  22. File 'Cancelled Recurring' dispute
  23. Leave #PFDMCF note
  24. Ask the caller how they're doing