AnswerphonecorrectlyGive arealistictimeestimateThank adifferentdepartmentExplainmy roleManage upa differentdepartmentWhat elsecan do foryou? I havethe timeHelpsomeonewho is lostfind theirwayKnock on thedoor and askif you canenterThanksomeonefor sharingconcernsManageup aPhysicianThankcoworkersforassistanceIntroduceyourself tosomeonenewManageupYourself!Tell apatient/customer“You’re in goodhands”Thoroughand clearhandoffThank the ptfor letting uscare forthemSmileand sayHello!Talk to apatientabout whatthey needManageup aCoworkerExplaindurationof aprocedureThankfamilymembersfor supportIdentify otherworker doinggood AIDETAcknowledge5 people inthe hallway10/5RuleAnswerphonecorrectlyGive arealistictimeestimateThank adifferentdepartmentExplainmy roleManage upa differentdepartmentWhat elsecan do foryou? I havethe timeHelpsomeonewho is lostfind theirwayKnock on thedoor and askif you canenterThanksomeonefor sharingconcernsManageup aPhysicianThankcoworkersforassistanceIntroduceyourself tosomeonenewManageupYourself!Tell apatient/customer“You’re in goodhands”Thoroughand clearhandoffThank the ptfor letting uscare forthemSmileand sayHello!Talk to apatientabout whatthey needManageup aCoworkerExplaindurationof aprocedureThankfamilymembersfor supportIdentify otherworker doinggood AIDETAcknowledge5 people inthe hallway10/5Rule

AIDET Bingo - Gritman Medical Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer phone correctly
  2. Give a realistic time estimate
  3. Thank a different department
  4. Explain my role
  5. Manage up a different department
  6. What else can do for you? I have the time
  7. Help someone who is lost find their way
  8. Knock on the door and ask if you can enter
  9. Thank someone for sharing concerns
  10. Manage up a Physician
  11. Thank coworkers for assistance
  12. Introduce yourself to someone new
  13. Manage up Yourself!
  14. Tell a patient/customer “You’re in good hands”
  15. Thorough and clear handoff
  16. Thank the pt for letting us care for them
  17. Smile and say Hello!
  18. Talk to a patient about what they need
  19. Manage up a Coworker
  20. Explain duration of a procedure
  21. Thank family members for support
  22. Identify other worker doing good AIDET
  23. Acknowledge 5 people in the hallway
  24. 10/5 Rule