Manage up a different department Help someone who is lost find their way Thank family members for support Smile and say Hello! Explain my role Thank a different department Talk to a patient about what they need What else can do for you? I have the time Manage up a Coworker Explain duration of a procedure Knock on the door and ask if you can enter Thank someone for sharing concerns Manage up a Physician Identify other worker doing good AIDET Manage up Yourself! Answer phone correctly Introduce yourself to someone new Give a realistic time estimate Thank the pt for letting us care for them Acknowledge 5 people in the hallway Thank coworkers for assistance 10/5 Rule Thorough and clear handoff Tell a patient/customer “You’re in good hands” Manage up a different department Help someone who is lost find their way Thank family members for support Smile and say Hello! Explain my role Thank a different department Talk to a patient about what they need What else can do for you? I have the time Manage up a Coworker Explain duration of a procedure Knock on the door and ask if you can enter Thank someone for sharing concerns Manage up a Physician Identify other worker doing good AIDET Manage up Yourself! Answer phone correctly Introduce yourself to someone new Give a realistic time estimate Thank the pt for letting us care for them Acknowledge 5 people in the hallway Thank coworkers for assistance 10/5 Rule Thorough and clear handoff Tell a patient/customer “You’re in good hands”
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Manage up a different department
Help someone who is lost find their way
Thank family members for support
Smile and say Hello!
Explain my role
Thank a different department
Talk to a patient about what they need
What else can do for you? I have the time
Manage up a Coworker
Explain duration of a procedure
Knock on the door and ask if you can enter
Thank someone for sharing concerns
Manage up a Physician
Identify other worker doing good AIDET
Manage up Yourself!
Answer phone correctly
Introduce yourself to someone new
Give a realistic time estimate
Thank the pt for letting us care for them
Acknowledge 5 people in the hallway
Thank coworkers for assistance
10/5 Rule
Thorough and clear handoff
Tell a patient/customer “You’re in good hands”