Thank coworkers for assistance Identify other worker doing good AIDET Smile and say Hello! What else can do for you? I have the time Manage up a different department Manage up a Physician Manage up a Coworker Thorough and clear handoff Thank family members for support Help someone who is lost find their way Tell a patient/customer “You’re in good hands” 10/5 Rule Thank someone for sharing concerns Thank a different department Acknowledge 5 people in the hallway Thank the pt for letting us care for them Explain my role Answer phone correctly Talk to a patient about what they need Manage up Yourself! Give a realistic time estimate Knock on the door and ask if you can enter Explain duration of a procedure Introduce yourself to someone new Thank coworkers for assistance Identify other worker doing good AIDET Smile and say Hello! What else can do for you? I have the time Manage up a different department Manage up a Physician Manage up a Coworker Thorough and clear handoff Thank family members for support Help someone who is lost find their way Tell a patient/customer “You’re in good hands” 10/5 Rule Thank someone for sharing concerns Thank a different department Acknowledge 5 people in the hallway Thank the pt for letting us care for them Explain my role Answer phone correctly Talk to a patient about what they need Manage up Yourself! Give a realistic time estimate Knock on the door and ask if you can enter Explain duration of a procedure Introduce yourself to someone new
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Thank coworkers for assistance
Identify other worker doing good AIDET
Smile and say Hello!
What else can do for you? I have the time
Manage up a different department
Manage up a Physician
Manage up a Coworker
Thorough and clear handoff
Thank family members for support
Help someone who is lost find their way
Tell a patient/customer “You’re in good hands”
10/5 Rule
Thank someone for sharing concerns
Thank a different department
Acknowledge 5 people in the hallway
Thank the pt for letting us care for them
Explain my role
Answer phone correctly
Talk to a patient about what they need
Manage up Yourself!
Give a realistic time estimate
Knock on the door and ask if you can enter
Explain duration of a procedure
Introduce yourself to someone new