Identify other worker doing good AIDET Thorough and clear handoff Thank coworkers for assistance Thank family members for support Thank a different department Give a realistic time estimate Thank the pt for letting us care for them Explain duration of a procedure Talk to a patient about what they need Tell a patient/customer “You’re in good hands” Explain my role Manage up a Coworker Manage up Yourself! Manage up a different department Help someone who is lost find their way What else can do for you? I have the time Introduce yourself to someone new 10/5 Rule Acknowledge 5 people in the hallway Thank someone for sharing concerns Answer phone correctly Smile and say Hello! Knock on the door and ask if you can enter Manage up a Physician Identify other worker doing good AIDET Thorough and clear handoff Thank coworkers for assistance Thank family members for support Thank a different department Give a realistic time estimate Thank the pt for letting us care for them Explain duration of a procedure Talk to a patient about what they need Tell a patient/customer “You’re in good hands” Explain my role Manage up a Coworker Manage up Yourself! Manage up a different department Help someone who is lost find their way What else can do for you? I have the time Introduce yourself to someone new 10/5 Rule Acknowledge 5 people in the hallway Thank someone for sharing concerns Answer phone correctly Smile and say Hello! Knock on the door and ask if you can enter Manage up a Physician
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Identify other worker doing good AIDET
Thorough and clear handoff
Thank coworkers for assistance
Thank family members for support
Thank a different department
Give a realistic time estimate
Thank the pt for letting us care for them
Explain duration of a procedure
Talk to a patient about what they need
Tell a patient/customer “You’re in good hands”
Explain my role
Manage up a Coworker
Manage up Yourself!
Manage up a different department
Help someone who is lost find their way
What else can do for you? I have the time
Introduce yourself to someone new
10/5 Rule
Acknowledge 5 people in the hallway
Thank someone for sharing concerns
Answer phone correctly
Smile and say Hello!
Knock on the door and ask if you can enter
Manage up a Physician