Explain duration of a procedure Manage up a Coworker Identify other worker doing good AIDET Explain my role Acknowledge 5 people in the hallway Answer phone correctly Give a realistic time estimate Smile and say Hello! Manage up a different department Help someone who is lost find their way Talk to a patient about what they need Tell a patient/customer “You’re in good hands” Thank the pt for letting us care for them Thank family members for support Thank someone for sharing concerns What else can do for you? I have the time Thank a different department Manage up Yourself! Introduce yourself to someone new 10/5 Rule Thank coworkers for assistance Knock on the door and ask if you can enter Thorough and clear handoff Manage up a Physician Explain duration of a procedure Manage up a Coworker Identify other worker doing good AIDET Explain my role Acknowledge 5 people in the hallway Answer phone correctly Give a realistic time estimate Smile and say Hello! Manage up a different department Help someone who is lost find their way Talk to a patient about what they need Tell a patient/customer “You’re in good hands” Thank the pt for letting us care for them Thank family members for support Thank someone for sharing concerns What else can do for you? I have the time Thank a different department Manage up Yourself! Introduce yourself to someone new 10/5 Rule Thank coworkers for assistance Knock on the door and ask if you can enter Thorough and clear handoff Manage up a Physician
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Explain duration of a procedure
Manage up a Coworker
Identify other worker doing good AIDET
Explain my role
Acknowledge 5 people in the hallway
Answer phone correctly
Give a realistic time estimate
Smile and say Hello!
Manage up a different department
Help someone who is lost find their way
Talk to a patient about what they need
Tell a patient/customer “You’re in good hands”
Thank the pt for letting us care for them
Thank family members for support
Thank someone for sharing concerns
What else can do for you? I have the time
Thank a different department
Manage up Yourself!
Introduce yourself to someone new
10/5 Rule
Thank coworkers for assistance
Knock on the door and ask if you can enter
Thorough and clear handoff
Manage up a Physician