Manage up a different department Manage up a Physician Explain my role Acknowledge 5 people in the hallway Thank someone for sharing concerns Identify other worker doing good AIDET What else can do for you? I have the time Knock on the door and ask if you can enter Thank family members for support Thank coworkers for assistance Manage up Yourself! Smile and say Hello! Tell a patient/customer “You’re in good hands” Thank the pt for letting us care for them Help someone who is lost find their way Give a realistic time estimate 10/5 Rule Explain duration of a procedure Answer phone correctly Thank a different department Manage up a Coworker Introduce yourself to someone new Talk to a patient about what they need Thorough and clear handoff Manage up a different department Manage up a Physician Explain my role Acknowledge 5 people in the hallway Thank someone for sharing concerns Identify other worker doing good AIDET What else can do for you? I have the time Knock on the door and ask if you can enter Thank family members for support Thank coworkers for assistance Manage up Yourself! Smile and say Hello! Tell a patient/customer “You’re in good hands” Thank the pt for letting us care for them Help someone who is lost find their way Give a realistic time estimate 10/5 Rule Explain duration of a procedure Answer phone correctly Thank a different department Manage up a Coworker Introduce yourself to someone new Talk to a patient about what they need Thorough and clear handoff
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Manage up a different department
Manage up a Physician
Explain my role
Acknowledge 5 people in the hallway
Thank someone for sharing concerns
Identify other worker doing good AIDET
What else can do for you? I have the time
Knock on the door and ask if you can enter
Thank family members for support
Thank coworkers for assistance
Manage up Yourself!
Smile and say Hello!
Tell a patient/customer “You’re in good hands”
Thank the pt for letting us care for them
Help someone who is lost find their way
Give a realistic time estimate
10/5 Rule
Explain duration of a procedure
Answer phone correctly
Thank a different department
Manage up a Coworker
Introduce yourself to someone new
Talk to a patient about what they need
Thorough and clear handoff