Introduce yourself to someone new Thank family members for support Thank a different department Explain my role Talk to a patient about what they need Tell a patient/customer “You’re in good hands” Identify other worker doing good AIDET Thorough and clear handoff What else can do for you? I have the time Manage up Yourself! Knock on the door and ask if you can enter Manage up a Coworker Thank coworkers for assistance Manage up a different department Thank someone for sharing concerns Explain duration of a procedure Smile and say Hello! Give a realistic time estimate Help someone who is lost find their way 10/5 Rule Manage up a Physician Answer phone correctly Acknowledge 5 people in the hallway Thank the pt for letting us care for them Introduce yourself to someone new Thank family members for support Thank a different department Explain my role Talk to a patient about what they need Tell a patient/customer “You’re in good hands” Identify other worker doing good AIDET Thorough and clear handoff What else can do for you? I have the time Manage up Yourself! Knock on the door and ask if you can enter Manage up a Coworker Thank coworkers for assistance Manage up a different department Thank someone for sharing concerns Explain duration of a procedure Smile and say Hello! Give a realistic time estimate Help someone who is lost find their way 10/5 Rule Manage up a Physician Answer phone correctly Acknowledge 5 people in the hallway Thank the pt for letting us care for them
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Introduce yourself to someone new
Thank family members for support
Thank a different department
Explain my role
Talk to a patient about what they need
Tell a patient/customer “You’re in good hands”
Identify other worker doing good AIDET
Thorough and clear handoff
What else can do for you? I have the time
Manage up Yourself!
Knock on the door and ask if you can enter
Manage up a Coworker
Thank coworkers for assistance
Manage up a different department
Thank someone for sharing concerns
Explain duration of a procedure
Smile and say Hello!
Give a realistic time estimate
Help someone who is lost find their way
10/5 Rule
Manage up a Physician
Answer phone correctly
Acknowledge 5 people in the hallway
Thank the pt for letting us care for them