Thoroughand clearhandoffThankfamilymembersfor supportManageupYourself!Explainmy roleSmileand sayHello!ThankcoworkersforassistanceThank the ptfor letting uscare forthemTell apatient/customer“You’re in goodhands”Identify otherworker doinggood AIDETAnswerphonecorrectlyIntroduceyourself tosomeonenewExplaindurationof aprocedureManageup aPhysicianTalk to apatientabout whatthey needGive arealistictimeestimateKnock on thedoor and askif you canenterThanksomeonefor sharingconcernsManageup aCoworkerWhat elsecan do foryou? I havethe time10/5RuleThank adifferentdepartmentAcknowledge5 people inthe hallwayHelpsomeonewho is lostfind theirwayManage upa differentdepartmentThoroughand clearhandoffThankfamilymembersfor supportManageupYourself!Explainmy roleSmileand sayHello!ThankcoworkersforassistanceThank the ptfor letting uscare forthemTell apatient/customer“You’re in goodhands”Identify otherworker doinggood AIDETAnswerphonecorrectlyIntroduceyourself tosomeonenewExplaindurationof aprocedureManageup aPhysicianTalk to apatientabout whatthey needGive arealistictimeestimateKnock on thedoor and askif you canenterThanksomeonefor sharingconcernsManageup aCoworkerWhat elsecan do foryou? I havethe time10/5RuleThank adifferentdepartmentAcknowledge5 people inthe hallwayHelpsomeonewho is lostfind theirwayManage upa differentdepartment

AIDET Bingo - Gritman Medical Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thorough and clear handoff
  2. Thank family members for support
  3. Manage up Yourself!
  4. Explain my role
  5. Smile and say Hello!
  6. Thank coworkers for assistance
  7. Thank the pt for letting us care for them
  8. Tell a patient/customer “You’re in good hands”
  9. Identify other worker doing good AIDET
  10. Answer phone correctly
  11. Introduce yourself to someone new
  12. Explain duration of a procedure
  13. Manage up a Physician
  14. Talk to a patient about what they need
  15. Give a realistic time estimate
  16. Knock on the door and ask if you can enter
  17. Thank someone for sharing concerns
  18. Manage up a Coworker
  19. What else can do for you? I have the time
  20. 10/5 Rule
  21. Thank a different department
  22. Acknowledge 5 people in the hallway
  23. Help someone who is lost find their way
  24. Manage up a different department