Tell apatient/customer“You’re in goodhands”Acknowledge5 people inthe hallwayThoroughand clearhandoffKnock on thedoor and askif you canenterTalk to apatientabout whatthey needIdentify otherworker doinggood AIDETGive arealistictimeestimateThankcoworkersforassistanceIntroduceyourself tosomeonenewHelpsomeonewho is lostfind theirway10/5RuleSmileand sayHello!Thank adifferentdepartmentManage upa differentdepartmentExplainmy roleManageup aCoworkerThank the ptfor letting uscare forthemAnswerphonecorrectlyWhat elsecan do foryou? I havethe timeManageup aPhysicianExplaindurationof aprocedureManageupYourself!Thankfamilymembersfor supportThanksomeonefor sharingconcernsTell apatient/customer“You’re in goodhands”Acknowledge5 people inthe hallwayThoroughand clearhandoffKnock on thedoor and askif you canenterTalk to apatientabout whatthey needIdentify otherworker doinggood AIDETGive arealistictimeestimateThankcoworkersforassistanceIntroduceyourself tosomeonenewHelpsomeonewho is lostfind theirway10/5RuleSmileand sayHello!Thank adifferentdepartmentManage upa differentdepartmentExplainmy roleManageup aCoworkerThank the ptfor letting uscare forthemAnswerphonecorrectlyWhat elsecan do foryou? I havethe timeManageup aPhysicianExplaindurationof aprocedureManageupYourself!Thankfamilymembersfor supportThanksomeonefor sharingconcerns

AIDET Bingo - Gritman Medical Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell a patient/customer “You’re in good hands”
  2. Acknowledge 5 people in the hallway
  3. Thorough and clear handoff
  4. Knock on the door and ask if you can enter
  5. Talk to a patient about what they need
  6. Identify other worker doing good AIDET
  7. Give a realistic time estimate
  8. Thank coworkers for assistance
  9. Introduce yourself to someone new
  10. Help someone who is lost find their way
  11. 10/5 Rule
  12. Smile and say Hello!
  13. Thank a different department
  14. Manage up a different department
  15. Explain my role
  16. Manage up a Coworker
  17. Thank the pt for letting us care for them
  18. Answer phone correctly
  19. What else can do for you? I have the time
  20. Manage up a Physician
  21. Explain duration of a procedure
  22. Manage up Yourself!
  23. Thank family members for support
  24. Thank someone for sharing concerns