Tell apatient/customer“You’re in goodhands”ThankcoworkersforassistanceSmileand sayHello!Explaindurationof aprocedureAcknowledge5 people inthe hallwayTalk to apatientabout whatthey needThanksomeonefor sharingconcernsHelpsomeonewho is lostfind theirwayExplainmy roleThoroughand clearhandoffManageup aCoworkerManageupYourself!Identify otherworker doinggood AIDET10/5RuleAnswerphonecorrectlyThank adifferentdepartmentIntroduceyourself tosomeonenewThank the ptfor letting uscare forthemThankfamilymembersfor supportGive arealistictimeestimateKnock on thedoor and askif you canenterManageup aPhysicianManage upa differentdepartmentWhat elsecan do foryou? I havethe timeTell apatient/customer“You’re in goodhands”ThankcoworkersforassistanceSmileand sayHello!Explaindurationof aprocedureAcknowledge5 people inthe hallwayTalk to apatientabout whatthey needThanksomeonefor sharingconcernsHelpsomeonewho is lostfind theirwayExplainmy roleThoroughand clearhandoffManageup aCoworkerManageupYourself!Identify otherworker doinggood AIDET10/5RuleAnswerphonecorrectlyThank adifferentdepartmentIntroduceyourself tosomeonenewThank the ptfor letting uscare forthemThankfamilymembersfor supportGive arealistictimeestimateKnock on thedoor and askif you canenterManageup aPhysicianManage upa differentdepartmentWhat elsecan do foryou? I havethe time

AIDET Bingo - Gritman Medical Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell a patient/customer “You’re in good hands”
  2. Thank coworkers for assistance
  3. Smile and say Hello!
  4. Explain duration of a procedure
  5. Acknowledge 5 people in the hallway
  6. Talk to a patient about what they need
  7. Thank someone for sharing concerns
  8. Help someone who is lost find their way
  9. Explain my role
  10. Thorough and clear handoff
  11. Manage up a Coworker
  12. Manage up Yourself!
  13. Identify other worker doing good AIDET
  14. 10/5 Rule
  15. Answer phone correctly
  16. Thank a different department
  17. Introduce yourself to someone new
  18. Thank the pt for letting us care for them
  19. Thank family members for support
  20. Give a realistic time estimate
  21. Knock on the door and ask if you can enter
  22. Manage up a Physician
  23. Manage up a different department
  24. What else can do for you? I have the time