Thankfamilymembersfor supportGive arealistictimeestimateManageup aPhysicianThanksomeonefor sharingconcernsIdentify otherworker doinggood AIDETWhat elsecan do foryou? I havethe timeKnock on thedoor and askif you canenterAcknowledge5 people inthe hallwayIntroduceyourself tosomeonenewTell apatient/customer“You’re in goodhands”Smileand sayHello!Explaindurationof aprocedureHelpsomeonewho is lostfind theirwayThoroughand clearhandoffThank adifferentdepartmentManageup aCoworker10/5RuleThankcoworkersforassistanceManageupYourself!Explainmy roleAnswerphonecorrectlyTalk to apatientabout whatthey needManage upa differentdepartmentThank the ptfor letting uscare forthemThankfamilymembersfor supportGive arealistictimeestimateManageup aPhysicianThanksomeonefor sharingconcernsIdentify otherworker doinggood AIDETWhat elsecan do foryou? I havethe timeKnock on thedoor and askif you canenterAcknowledge5 people inthe hallwayIntroduceyourself tosomeonenewTell apatient/customer“You’re in goodhands”Smileand sayHello!Explaindurationof aprocedureHelpsomeonewho is lostfind theirwayThoroughand clearhandoffThank adifferentdepartmentManageup aCoworker10/5RuleThankcoworkersforassistanceManageupYourself!Explainmy roleAnswerphonecorrectlyTalk to apatientabout whatthey needManage upa differentdepartmentThank the ptfor letting uscare forthem

AIDET Bingo - Gritman Medical Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank family members for support
  2. Give a realistic time estimate
  3. Manage up a Physician
  4. Thank someone for sharing concerns
  5. Identify other worker doing good AIDET
  6. What else can do for you? I have the time
  7. Knock on the door and ask if you can enter
  8. Acknowledge 5 people in the hallway
  9. Introduce yourself to someone new
  10. Tell a patient/customer “You’re in good hands”
  11. Smile and say Hello!
  12. Explain duration of a procedure
  13. Help someone who is lost find their way
  14. Thorough and clear handoff
  15. Thank a different department
  16. Manage up a Coworker
  17. 10/5 Rule
  18. Thank coworkers for assistance
  19. Manage up Yourself!
  20. Explain my role
  21. Answer phone correctly
  22. Talk to a patient about what they need
  23. Manage up a different department
  24. Thank the pt for letting us care for them