Thankfamilymembersfor supportExplaindurationof aprocedureManageup aPhysicianSmileand sayHello!Thank the ptfor letting uscare forthemIdentify otherworker doinggood AIDETThank adifferentdepartmentAcknowledge5 people inthe hallwayThanksomeonefor sharingconcernsThankcoworkersforassistanceAnswerphonecorrectlyWhat elsecan do foryou? I havethe timeManageupYourself!Talk to apatientabout whatthey needIntroduceyourself tosomeonenewKnock on thedoor and askif you canenterManageup aCoworkerManage upa differentdepartmentExplainmy roleHelpsomeonewho is lostfind theirway10/5RuleTell apatient/customer“You’re in goodhands”Give arealistictimeestimateThoroughand clearhandoffThankfamilymembersfor supportExplaindurationof aprocedureManageup aPhysicianSmileand sayHello!Thank the ptfor letting uscare forthemIdentify otherworker doinggood AIDETThank adifferentdepartmentAcknowledge5 people inthe hallwayThanksomeonefor sharingconcernsThankcoworkersforassistanceAnswerphonecorrectlyWhat elsecan do foryou? I havethe timeManageupYourself!Talk to apatientabout whatthey needIntroduceyourself tosomeonenewKnock on thedoor and askif you canenterManageup aCoworkerManage upa differentdepartmentExplainmy roleHelpsomeonewho is lostfind theirway10/5RuleTell apatient/customer“You’re in goodhands”Give arealistictimeestimateThoroughand clearhandoff

AIDET Bingo - Gritman Medical Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank family members for support
  2. Explain duration of a procedure
  3. Manage up a Physician
  4. Smile and say Hello!
  5. Thank the pt for letting us care for them
  6. Identify other worker doing good AIDET
  7. Thank a different department
  8. Acknowledge 5 people in the hallway
  9. Thank someone for sharing concerns
  10. Thank coworkers for assistance
  11. Answer phone correctly
  12. What else can do for you? I have the time
  13. Manage up Yourself!
  14. Talk to a patient about what they need
  15. Introduce yourself to someone new
  16. Knock on the door and ask if you can enter
  17. Manage up a Coworker
  18. Manage up a different department
  19. Explain my role
  20. Help someone who is lost find their way
  21. 10/5 Rule
  22. Tell a patient/customer “You’re in good hands”
  23. Give a realistic time estimate
  24. Thorough and clear handoff