Thank someone for sharing concerns Give a realistic time estimate Manage up a Coworker What else can do for you? I have the time Identify other worker doing good AIDET Smile and say Hello! 10/5 Rule Thorough and clear handoff Acknowledge 5 people in the hallway Thank a different department Explain my role Knock on the door and ask if you can enter Thank family members for support Explain duration of a procedure Introduce yourself to someone new Manage up a Physician Thank coworkers for assistance Manage up Yourself! Talk to a patient about what they need Thank the pt for letting us care for them Answer phone correctly Help someone who is lost find their way Manage up a different department Tell a patient/customer “You’re in good hands” Thank someone for sharing concerns Give a realistic time estimate Manage up a Coworker What else can do for you? I have the time Identify other worker doing good AIDET Smile and say Hello! 10/5 Rule Thorough and clear handoff Acknowledge 5 people in the hallway Thank a different department Explain my role Knock on the door and ask if you can enter Thank family members for support Explain duration of a procedure Introduce yourself to someone new Manage up a Physician Thank coworkers for assistance Manage up Yourself! Talk to a patient about what they need Thank the pt for letting us care for them Answer phone correctly Help someone who is lost find their way Manage up a different department Tell a patient/customer “You’re in good hands”
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Thank someone for sharing concerns
Give a realistic time estimate
Manage up a Coworker
What else can do for you? I have the time
Identify other worker doing good AIDET
Smile and say Hello!
10/5 Rule
Thorough and clear handoff
Acknowledge 5 people in the hallway
Thank a different department
Explain my role
Knock on the door and ask if you can enter
Thank family members for support
Explain duration of a procedure
Introduce yourself to someone new
Manage up a Physician
Thank coworkers for assistance
Manage up Yourself!
Talk to a patient about what they need
Thank the pt for letting us care for them
Answer phone correctly
Help someone who is lost find their way
Manage up a different department
Tell a patient/customer “You’re in good hands”