Thank family members for support Give a realistic time estimate Manage up a Physician Thank someone for sharing concerns Identify other worker doing good AIDET What else can do for you? I have the time Knock on the door and ask if you can enter Acknowledge 5 people in the hallway Introduce yourself to someone new Tell a patient/customer “You’re in good hands” Smile and say Hello! Explain duration of a procedure Help someone who is lost find their way Thorough and clear handoff Thank a different department Manage up a Coworker 10/5 Rule Thank coworkers for assistance Manage up Yourself! Explain my role Answer phone correctly Talk to a patient about what they need Manage up a different department Thank the pt for letting us care for them Thank family members for support Give a realistic time estimate Manage up a Physician Thank someone for sharing concerns Identify other worker doing good AIDET What else can do for you? I have the time Knock on the door and ask if you can enter Acknowledge 5 people in the hallway Introduce yourself to someone new Tell a patient/customer “You’re in good hands” Smile and say Hello! Explain duration of a procedure Help someone who is lost find their way Thorough and clear handoff Thank a different department Manage up a Coworker 10/5 Rule Thank coworkers for assistance Manage up Yourself! Explain my role Answer phone correctly Talk to a patient about what they need Manage up a different department Thank the pt for letting us care for them
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Thank family members for support
Give a realistic time estimate
Manage up a Physician
Thank someone for sharing concerns
Identify other worker doing good AIDET
What else can do for you? I have the time
Knock on the door and ask if you can enter
Acknowledge 5 people in the hallway
Introduce yourself to someone new
Tell a patient/customer “You’re in good hands”
Smile and say Hello!
Explain duration of a procedure
Help someone who is lost find their way
Thorough and clear handoff
Thank a different department
Manage up a Coworker
10/5 Rule
Thank coworkers for assistance
Manage up Yourself!
Explain my role
Answer phone correctly
Talk to a patient about what they need
Manage up a different department
Thank the pt for letting us care for them