(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Talked a senior member through using telemedicine
Caller transferred for non-triage needs
Caller disagrees with care advice
Caller will not disclose PHI
Forgot to change status to available
Provider doesn't reply in CCAdmin
Caller thinks we can schedule/cancel in-person HCP visits
Caller tries to utilize triage for not present patient
Caller hangs up
CXone goes into refused status
Can't find a protocol
Rx issue with more than two open cases
Member frustrated that we don't have telephone UC option/thinks we're MDLive
Caller found Triage number online
Hold for longer than 5 minutes for internal transfer
VPN dropped
Workflow change while you were sleeping
Caller frustrated if we don't have access to their medical records
