Talked aseniormemberthrough usingtelemedicineMemberdisagreeswith 911Haveto callITCaller triesto utilizetriage for notpresentpatientFingerscrossed thiscall isn'treviewedVPNdroppedInterpreterdropped andhad to get anew oneCall fromSCANAuditorWorkflowchange whileyou weresleepingCallerhangsupCaller foundTriagenumberonlineCallertransferredfor non-triage needsRx issuewith morethan twoopen casesCallerdisagreeswith careadviceInbound calltwo minutesbefore breakMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller willnotdisclosePHIHold forlonger than 5minutes forinternaltransferCan'tfind aprotocolCallerfrustrated if wedon't haveaccess to theirmedical recordsProviderdoesn'treply inCCAdminCXonegoes intorefusedstatusForgot tochangestatus toavailableCaller thinks wecanschedule/cancelin-person HCPvisitsTalked aseniormemberthrough usingtelemedicineMemberdisagreeswith 911Haveto callITCaller triesto utilizetriage for notpresentpatientFingerscrossed thiscall isn'treviewedVPNdroppedInterpreterdropped andhad to get anew oneCall fromSCANAuditorWorkflowchange whileyou weresleepingCallerhangsupCaller foundTriagenumberonlineCallertransferredfor non-triage needsRx issuewith morethan twoopen casesCallerdisagreeswith careadviceInbound calltwo minutesbefore breakMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller willnotdisclosePHIHold forlonger than 5minutes forinternaltransferCan'tfind aprotocolCallerfrustrated if wedon't haveaccess to theirmedical recordsProviderdoesn'treply inCCAdminCXonegoes intorefusedstatusForgot tochangestatus toavailableCaller thinks wecanschedule/cancelin-person HCPvisits

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talked a senior member through using telemedicine
  2. Member disagrees with 911
  3. Have to call IT
  4. Caller tries to utilize triage for not present patient
  5. Fingers crossed this call isn't reviewed
  6. VPN dropped
  7. Interpreter dropped and had to get a new one
  8. Call from SCAN Auditor
  9. Workflow change while you were sleeping
  10. Caller hangs up
  11. Caller found Triage number online
  12. Caller transferred for non-triage needs
  13. Rx issue with more than two open cases
  14. Caller disagrees with care advice
  15. Inbound call two minutes before break
  16. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  17. Caller will not disclose PHI
  18. Hold for longer than 5 minutes for internal transfer
  19. Can't find a protocol
  20. Caller frustrated if we don't have access to their medical records
  21. Provider doesn't reply in CCAdmin
  22. CXone goes into refused status
  23. Forgot to change status to available
  24. Caller thinks we can schedule/cancel in-person HCP visits