Workflowchange whileyou weresleepingCallertransferredfor non-triage needsCaller foundTriagenumberonlineInterpreterdropped andhad to get anew oneForgot tochangestatus toavailableTalked aseniormemberthrough usingtelemedicineHold forlonger than 5minutes forinternaltransferCaller thinks wecanschedule/cancelin-person HCPvisitsCallerdisagreeswith careadviceMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCan'tfind aprotocolCXonegoes intorefusedstatusCaller willnotdisclosePHIMemberdisagreeswith 911CallerhangsupCaller triesto utilizetriage for notpresentpatientHaveto callITCallerfrustrated if wedon't haveaccess to theirmedical recordsVPNdroppedProviderdoesn'treply inCCAdminRx issuewith morethan twoopen casesFingerscrossed thiscall isn'treviewedInbound calltwo minutesbefore breakCall fromSCANAuditorWorkflowchange whileyou weresleepingCallertransferredfor non-triage needsCaller foundTriagenumberonlineInterpreterdropped andhad to get anew oneForgot tochangestatus toavailableTalked aseniormemberthrough usingtelemedicineHold forlonger than 5minutes forinternaltransferCaller thinks wecanschedule/cancelin-person HCPvisitsCallerdisagreeswith careadviceMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCan'tfind aprotocolCXonegoes intorefusedstatusCaller willnotdisclosePHIMemberdisagreeswith 911CallerhangsupCaller triesto utilizetriage for notpresentpatientHaveto callITCallerfrustrated if wedon't haveaccess to theirmedical recordsVPNdroppedProviderdoesn'treply inCCAdminRx issuewith morethan twoopen casesFingerscrossed thiscall isn'treviewedInbound calltwo minutesbefore breakCall fromSCANAuditor

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Workflow change while you were sleeping
  2. Caller transferred for non-triage needs
  3. Caller found Triage number online
  4. Interpreter dropped and had to get a new one
  5. Forgot to change status to available
  6. Talked a senior member through using telemedicine
  7. Hold for longer than 5 minutes for internal transfer
  8. Caller thinks we can schedule/cancel in-person HCP visits
  9. Caller disagrees with care advice
  10. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  11. Can't find a protocol
  12. CXone goes into refused status
  13. Caller will not disclose PHI
  14. Member disagrees with 911
  15. Caller hangs up
  16. Caller tries to utilize triage for not present patient
  17. Have to call IT
  18. Caller frustrated if we don't have access to their medical records
  19. VPN dropped
  20. Provider doesn't reply in CCAdmin
  21. Rx issue with more than two open cases
  22. Fingers crossed this call isn't reviewed
  23. Inbound call two minutes before break
  24. Call from SCAN Auditor