Fingerscrossed thiscall isn'treviewedCallertransferredfor non-triage needsCaller foundTriagenumberonlineHold forlonger than 5minutes forinternaltransferCaller willnotdisclosePHICallerdisagreeswith careadviceProviderdoesn'treply inCCAdminInterpreterdropped andhad to get anew oneTalked aseniormemberthrough usingtelemedicineCaller triesto utilizetriage for notpresentpatientHaveto callITCXonegoes intorefusedstatusMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller thinks wecanschedule/cancelin-person HCPvisitsCall fromSCANAuditorRx issuewith morethan twoopen casesInbound calltwo minutesbefore breakForgot tochangestatus toavailableCallerhangsupWorkflowchange whileyou weresleepingCan'tfind aprotocolMemberdisagreeswith 911VPNdroppedCallerfrustrated if wedon't haveaccess to theirmedical recordsFingerscrossed thiscall isn'treviewedCallertransferredfor non-triage needsCaller foundTriagenumberonlineHold forlonger than 5minutes forinternaltransferCaller willnotdisclosePHICallerdisagreeswith careadviceProviderdoesn'treply inCCAdminInterpreterdropped andhad to get anew oneTalked aseniormemberthrough usingtelemedicineCaller triesto utilizetriage for notpresentpatientHaveto callITCXonegoes intorefusedstatusMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller thinks wecanschedule/cancelin-person HCPvisitsCall fromSCANAuditorRx issuewith morethan twoopen casesInbound calltwo minutesbefore breakForgot tochangestatus toavailableCallerhangsupWorkflowchange whileyou weresleepingCan'tfind aprotocolMemberdisagreeswith 911VPNdroppedCallerfrustrated if wedon't haveaccess to theirmedical records

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fingers crossed this call isn't reviewed
  2. Caller transferred for non-triage needs
  3. Caller found Triage number online
  4. Hold for longer than 5 minutes for internal transfer
  5. Caller will not disclose PHI
  6. Caller disagrees with care advice
  7. Provider doesn't reply in CCAdmin
  8. Interpreter dropped and had to get a new one
  9. Talked a senior member through using telemedicine
  10. Caller tries to utilize triage for not present patient
  11. Have to call IT
  12. CXone goes into refused status
  13. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  14. Caller thinks we can schedule/cancel in-person HCP visits
  15. Call from SCAN Auditor
  16. Rx issue with more than two open cases
  17. Inbound call two minutes before break
  18. Forgot to change status to available
  19. Caller hangs up
  20. Workflow change while you were sleeping
  21. Can't find a protocol
  22. Member disagrees with 911
  23. VPN dropped
  24. Caller frustrated if we don't have access to their medical records