CallerhangsupHold forlonger than 5minutes forinternaltransferRx issuewith morethan twoopen casesFingerscrossed thiscall isn'treviewedCallerfrustrated if wedon't haveaccess to theirmedical recordsCallerdisagreeswith careadviceVPNdroppedInbound calltwo minutesbefore breakInterpreterdropped andhad to get anew oneCaller triesto utilizetriage for notpresentpatientCaller willnotdisclosePHIProviderdoesn'treply inCCAdminCallertransferredfor non-triage needsCan'tfind aprotocolCall fromSCANAuditorCaller thinks wecanschedule/cancelin-person HCPvisitsCXonegoes intorefusedstatusMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveHaveto callITForgot tochangestatus toavailableMemberdisagreeswith 911Talked aseniormemberthrough usingtelemedicineWorkflowchange whileyou weresleepingCaller foundTriagenumberonlineCallerhangsupHold forlonger than 5minutes forinternaltransferRx issuewith morethan twoopen casesFingerscrossed thiscall isn'treviewedCallerfrustrated if wedon't haveaccess to theirmedical recordsCallerdisagreeswith careadviceVPNdroppedInbound calltwo minutesbefore breakInterpreterdropped andhad to get anew oneCaller triesto utilizetriage for notpresentpatientCaller willnotdisclosePHIProviderdoesn'treply inCCAdminCallertransferredfor non-triage needsCan'tfind aprotocolCall fromSCANAuditorCaller thinks wecanschedule/cancelin-person HCPvisitsCXonegoes intorefusedstatusMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveHaveto callITForgot tochangestatus toavailableMemberdisagreeswith 911Talked aseniormemberthrough usingtelemedicineWorkflowchange whileyou weresleepingCaller foundTriagenumberonline

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller hangs up
  2. Hold for longer than 5 minutes for internal transfer
  3. Rx issue with more than two open cases
  4. Fingers crossed this call isn't reviewed
  5. Caller frustrated if we don't have access to their medical records
  6. Caller disagrees with care advice
  7. VPN dropped
  8. Inbound call two minutes before break
  9. Interpreter dropped and had to get a new one
  10. Caller tries to utilize triage for not present patient
  11. Caller will not disclose PHI
  12. Provider doesn't reply in CCAdmin
  13. Caller transferred for non-triage needs
  14. Can't find a protocol
  15. Call from SCAN Auditor
  16. Caller thinks we can schedule/cancel in-person HCP visits
  17. CXone goes into refused status
  18. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  19. Have to call IT
  20. Forgot to change status to available
  21. Member disagrees with 911
  22. Talked a senior member through using telemedicine
  23. Workflow change while you were sleeping
  24. Caller found Triage number online