Caller foundTriagenumberonlineCaller thinks wecanschedule/cancelin-person HCPvisitsCaller willnotdisclosePHIForgot tochangestatus toavailableCallerfrustrated if wedon't haveaccess to theirmedical recordsRx issuewith morethan twoopen casesCan'tfind aprotocolWorkflowchange whileyou weresleepingProviderdoesn'treply inCCAdminCallerdisagreeswith careadviceVPNdroppedMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCall fromSCANAuditorCallertransferredfor non-triage needsHold forlonger than 5minutes forinternaltransferHaveto callITCXonegoes intorefusedstatusMemberdisagreeswith 911CallerhangsupFingerscrossed thiscall isn'treviewedInterpreterdropped andhad to get anew oneInbound calltwo minutesbefore breakTalked aseniormemberthrough usingtelemedicineCaller triesto utilizetriage for notpresentpatientCaller foundTriagenumberonlineCaller thinks wecanschedule/cancelin-person HCPvisitsCaller willnotdisclosePHIForgot tochangestatus toavailableCallerfrustrated if wedon't haveaccess to theirmedical recordsRx issuewith morethan twoopen casesCan'tfind aprotocolWorkflowchange whileyou weresleepingProviderdoesn'treply inCCAdminCallerdisagreeswith careadviceVPNdroppedMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCall fromSCANAuditorCallertransferredfor non-triage needsHold forlonger than 5minutes forinternaltransferHaveto callITCXonegoes intorefusedstatusMemberdisagreeswith 911CallerhangsupFingerscrossed thiscall isn'treviewedInterpreterdropped andhad to get anew oneInbound calltwo minutesbefore breakTalked aseniormemberthrough usingtelemedicineCaller triesto utilizetriage for notpresentpatient

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Caller found Triage number online
  2. Caller thinks we can schedule/cancel in-person HCP visits
  3. Caller will not disclose PHI
  4. Forgot to change status to available
  5. Caller frustrated if we don't have access to their medical records
  6. Rx issue with more than two open cases
  7. Can't find a protocol
  8. Workflow change while you were sleeping
  9. Provider doesn't reply in CCAdmin
  10. Caller disagrees with care advice
  11. VPN dropped
  12. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  13. Call from SCAN Auditor
  14. Caller transferred for non-triage needs
  15. Hold for longer than 5 minutes for internal transfer
  16. Have to call IT
  17. CXone goes into refused status
  18. Member disagrees with 911
  19. Caller hangs up
  20. Fingers crossed this call isn't reviewed
  21. Interpreter dropped and had to get a new one
  22. Inbound call two minutes before break
  23. Talked a senior member through using telemedicine
  24. Caller tries to utilize triage for not present patient