VPNdroppedCallertransferredfor non-triage needsHaveto callITHold forlonger than 5minutes forinternaltransferCallerhangsupTalked aseniormemberthrough usingtelemedicineFingerscrossed thiscall isn'treviewedRx issuewith morethan twoopen casesCaller willnotdisclosePHIForgot tochangestatus toavailableCan'tfind aprotocolWorkflowchange whileyou weresleepingCaller thinks wecanschedule/cancelin-person HCPvisitsCXonegoes intorefusedstatusCaller foundTriagenumberonlineCall fromSCANAuditorMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCallerdisagreeswith careadviceInbound calltwo minutesbefore breakMemberdisagreeswith 911Interpreterdropped andhad to get anew oneCallerfrustrated if wedon't haveaccess to theirmedical recordsProviderdoesn'treply inCCAdminCaller triesto utilizetriage for notpresentpatientVPNdroppedCallertransferredfor non-triage needsHaveto callITHold forlonger than 5minutes forinternaltransferCallerhangsupTalked aseniormemberthrough usingtelemedicineFingerscrossed thiscall isn'treviewedRx issuewith morethan twoopen casesCaller willnotdisclosePHIForgot tochangestatus toavailableCan'tfind aprotocolWorkflowchange whileyou weresleepingCaller thinks wecanschedule/cancelin-person HCPvisitsCXonegoes intorefusedstatusCaller foundTriagenumberonlineCall fromSCANAuditorMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCallerdisagreeswith careadviceInbound calltwo minutesbefore breakMemberdisagreeswith 911Interpreterdropped andhad to get anew oneCallerfrustrated if wedon't haveaccess to theirmedical recordsProviderdoesn'treply inCCAdminCaller triesto utilizetriage for notpresentpatient

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VPN dropped
  2. Caller transferred for non-triage needs
  3. Have to call IT
  4. Hold for longer than 5 minutes for internal transfer
  5. Caller hangs up
  6. Talked a senior member through using telemedicine
  7. Fingers crossed this call isn't reviewed
  8. Rx issue with more than two open cases
  9. Caller will not disclose PHI
  10. Forgot to change status to available
  11. Can't find a protocol
  12. Workflow change while you were sleeping
  13. Caller thinks we can schedule/cancel in-person HCP visits
  14. CXone goes into refused status
  15. Caller found Triage number online
  16. Call from SCAN Auditor
  17. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  18. Caller disagrees with care advice
  19. Inbound call two minutes before break
  20. Member disagrees with 911
  21. Interpreter dropped and had to get a new one
  22. Caller frustrated if we don't have access to their medical records
  23. Provider doesn't reply in CCAdmin
  24. Caller tries to utilize triage for not present patient