Memberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller willnotdisclosePHICall fromSCANAuditorCallertransferredfor non-triage needsCXonegoes intorefusedstatusRx issuewith morethan twoopen casesVPNdroppedHaveto callITCallerdisagreeswith careadviceProviderdoesn'treply inCCAdminCallerhangsupMemberdisagreeswith 911Talked aseniormemberthrough usingtelemedicineHold forlonger than 5minutes forinternaltransferInterpreterdropped andhad to get anew oneCaller triesto utilizetriage for notpresentpatientWorkflowchange whileyou weresleepingCaller thinks wecanschedule/cancelin-person HCPvisitsInbound calltwo minutesbefore breakCaller foundTriagenumberonlineForgot tochangestatus toavailableFingerscrossed thiscall isn'treviewedCan'tfind aprotocolCallerfrustrated if wedon't haveaccess to theirmedical recordsMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller willnotdisclosePHICall fromSCANAuditorCallertransferredfor non-triage needsCXonegoes intorefusedstatusRx issuewith morethan twoopen casesVPNdroppedHaveto callITCallerdisagreeswith careadviceProviderdoesn'treply inCCAdminCallerhangsupMemberdisagreeswith 911Talked aseniormemberthrough usingtelemedicineHold forlonger than 5minutes forinternaltransferInterpreterdropped andhad to get anew oneCaller triesto utilizetriage for notpresentpatientWorkflowchange whileyou weresleepingCaller thinks wecanschedule/cancelin-person HCPvisitsInbound calltwo minutesbefore breakCaller foundTriagenumberonlineForgot tochangestatus toavailableFingerscrossed thiscall isn'treviewedCan'tfind aprotocolCallerfrustrated if wedon't haveaccess to theirmedical records

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  2. Caller will not disclose PHI
  3. Call from SCAN Auditor
  4. Caller transferred for non-triage needs
  5. CXone goes into refused status
  6. Rx issue with more than two open cases
  7. VPN dropped
  8. Have to call IT
  9. Caller disagrees with care advice
  10. Provider doesn't reply in CCAdmin
  11. Caller hangs up
  12. Member disagrees with 911
  13. Talked a senior member through using telemedicine
  14. Hold for longer than 5 minutes for internal transfer
  15. Interpreter dropped and had to get a new one
  16. Caller tries to utilize triage for not present patient
  17. Workflow change while you were sleeping
  18. Caller thinks we can schedule/cancel in-person HCP visits
  19. Inbound call two minutes before break
  20. Caller found Triage number online
  21. Forgot to change status to available
  22. Fingers crossed this call isn't reviewed
  23. Can't find a protocol
  24. Caller frustrated if we don't have access to their medical records