Haveto callITCallerfrustrated if wedon't haveaccess to theirmedical recordsCan'tfind aprotocolHold forlonger than 5minutes forinternaltransferCXonegoes intorefusedstatusCall fromSCANAuditorForgot tochangestatus toavailableCallertransferredfor non-triage needsCaller triesto utilizetriage for notpresentpatientCaller foundTriagenumberonlineInterpreterdropped andhad to get anew oneRx issuewith morethan twoopen casesFingerscrossed thiscall isn'treviewedCallerhangsupMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveVPNdroppedCallerdisagreeswith careadviceCaller willnotdisclosePHITalked aseniormemberthrough usingtelemedicineProviderdoesn'treply inCCAdminCaller thinks wecanschedule/cancelin-person HCPvisitsInbound calltwo minutesbefore breakMemberdisagreeswith 911Workflowchange whileyou weresleepingHaveto callITCallerfrustrated if wedon't haveaccess to theirmedical recordsCan'tfind aprotocolHold forlonger than 5minutes forinternaltransferCXonegoes intorefusedstatusCall fromSCANAuditorForgot tochangestatus toavailableCallertransferredfor non-triage needsCaller triesto utilizetriage for notpresentpatientCaller foundTriagenumberonlineInterpreterdropped andhad to get anew oneRx issuewith morethan twoopen casesFingerscrossed thiscall isn'treviewedCallerhangsupMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveVPNdroppedCallerdisagreeswith careadviceCaller willnotdisclosePHITalked aseniormemberthrough usingtelemedicineProviderdoesn'treply inCCAdminCaller thinks wecanschedule/cancelin-person HCPvisitsInbound calltwo minutesbefore breakMemberdisagreeswith 911Workflowchange whileyou weresleeping

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have to call IT
  2. Caller frustrated if we don't have access to their medical records
  3. Can't find a protocol
  4. Hold for longer than 5 minutes for internal transfer
  5. CXone goes into refused status
  6. Call from SCAN Auditor
  7. Forgot to change status to available
  8. Caller transferred for non-triage needs
  9. Caller tries to utilize triage for not present patient
  10. Caller found Triage number online
  11. Interpreter dropped and had to get a new one
  12. Rx issue with more than two open cases
  13. Fingers crossed this call isn't reviewed
  14. Caller hangs up
  15. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  16. VPN dropped
  17. Caller disagrees with care advice
  18. Caller will not disclose PHI
  19. Talked a senior member through using telemedicine
  20. Provider doesn't reply in CCAdmin
  21. Caller thinks we can schedule/cancel in-person HCP visits
  22. Inbound call two minutes before break
  23. Member disagrees with 911
  24. Workflow change while you were sleeping