(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller will not disclose PHI
Inbound call two minutes before break
Caller hangs up
Interpreter dropped and had to get a new one
Have to call IT
Caller disagrees with care advice
Caller thinks we can schedule/cancel in-person HCP visits
Rx issue with more than two open cases
Can't find a protocol
Fingers crossed this call isn't reviewed
Member disagrees with 911
Caller frustrated if we don't have access to their medical records
Forgot to change status to available
Hold for longer than 5 minutes for internal transfer
Member frustrated that we don't have telephone UC option/thinks we're MDLive
Workflow change while you were sleeping
VPN dropped
Call from SCAN Auditor
Talked a senior member through using telemedicine
Caller found Triage number online
Caller transferred for non-triage needs
Caller tries to utilize triage for not present patient
