Caller thinks wecanschedule/cancelin-person HCPvisitsInbound calltwo minutesbefore breakCallerfrustrated if wedon't haveaccess to theirmedical recordsProviderdoesn'treply inCCAdminHaveto callITCallerdisagreeswith careadviceMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveMemberdisagreeswith 911Call fromSCANAuditorCXonegoes intorefusedstatusCaller triesto utilizetriage for notpresentpatientInterpreterdropped andhad to get anew oneRx issuewith morethan twoopen casesCallerhangsupWorkflowchange whileyou weresleepingCaller foundTriagenumberonlineHold forlonger than 5minutes forinternaltransferCallertransferredfor non-triage needsVPNdroppedTalked aseniormemberthrough usingtelemedicineCaller willnotdisclosePHIFingerscrossed thiscall isn'treviewedCan'tfind aprotocolForgot tochangestatus toavailableCaller thinks wecanschedule/cancelin-person HCPvisitsInbound calltwo minutesbefore breakCallerfrustrated if wedon't haveaccess to theirmedical recordsProviderdoesn'treply inCCAdminHaveto callITCallerdisagreeswith careadviceMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveMemberdisagreeswith 911Call fromSCANAuditorCXonegoes intorefusedstatusCaller triesto utilizetriage for notpresentpatientInterpreterdropped andhad to get anew oneRx issuewith morethan twoopen casesCallerhangsupWorkflowchange whileyou weresleepingCaller foundTriagenumberonlineHold forlonger than 5minutes forinternaltransferCallertransferredfor non-triage needsVPNdroppedTalked aseniormemberthrough usingtelemedicineCaller willnotdisclosePHIFingerscrossed thiscall isn'treviewedCan'tfind aprotocolForgot tochangestatus toavailable

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller thinks we can schedule/cancel in-person HCP visits
  2. Inbound call two minutes before break
  3. Caller frustrated if we don't have access to their medical records
  4. Provider doesn't reply in CCAdmin
  5. Have to call IT
  6. Caller disagrees with care advice
  7. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  8. Member disagrees with 911
  9. Call from SCAN Auditor
  10. CXone goes into refused status
  11. Caller tries to utilize triage for not present patient
  12. Interpreter dropped and had to get a new one
  13. Rx issue with more than two open cases
  14. Caller hangs up
  15. Workflow change while you were sleeping
  16. Caller found Triage number online
  17. Hold for longer than 5 minutes for internal transfer
  18. Caller transferred for non-triage needs
  19. VPN dropped
  20. Talked a senior member through using telemedicine
  21. Caller will not disclose PHI
  22. Fingers crossed this call isn't reviewed
  23. Can't find a protocol
  24. Forgot to change status to available