Memberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveHold forlonger than 5minutes forinternaltransferProviderdoesn'treply inCCAdminCaller willnotdisclosePHICallerfrustrated if wedon't haveaccess to theirmedical recordsCallerhangsupCXonegoes intorefusedstatusForgot tochangestatus toavailableCaller thinks wecanschedule/cancelin-person HCPvisitsCallerdisagreeswith careadviceRx issuewith morethan twoopen casesCaller foundTriagenumberonlineCan'tfind aprotocolMemberdisagreeswith 911Call fromSCANAuditorInbound calltwo minutesbefore breakCallertransferredfor non-triage needsCaller triesto utilizetriage for notpresentpatientHaveto callITFingerscrossed thiscall isn'treviewedTalked aseniormemberthrough usingtelemedicineVPNdroppedWorkflowchange whileyou weresleepingInterpreterdropped andhad to get anew oneMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveHold forlonger than 5minutes forinternaltransferProviderdoesn'treply inCCAdminCaller willnotdisclosePHICallerfrustrated if wedon't haveaccess to theirmedical recordsCallerhangsupCXonegoes intorefusedstatusForgot tochangestatus toavailableCaller thinks wecanschedule/cancelin-person HCPvisitsCallerdisagreeswith careadviceRx issuewith morethan twoopen casesCaller foundTriagenumberonlineCan'tfind aprotocolMemberdisagreeswith 911Call fromSCANAuditorInbound calltwo minutesbefore breakCallertransferredfor non-triage needsCaller triesto utilizetriage for notpresentpatientHaveto callITFingerscrossed thiscall isn'treviewedTalked aseniormemberthrough usingtelemedicineVPNdroppedWorkflowchange whileyou weresleepingInterpreterdropped andhad to get anew one

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  2. Hold for longer than 5 minutes for internal transfer
  3. Provider doesn't reply in CCAdmin
  4. Caller will not disclose PHI
  5. Caller frustrated if we don't have access to their medical records
  6. Caller hangs up
  7. CXone goes into refused status
  8. Forgot to change status to available
  9. Caller thinks we can schedule/cancel in-person HCP visits
  10. Caller disagrees with care advice
  11. Rx issue with more than two open cases
  12. Caller found Triage number online
  13. Can't find a protocol
  14. Member disagrees with 911
  15. Call from SCAN Auditor
  16. Inbound call two minutes before break
  17. Caller transferred for non-triage needs
  18. Caller tries to utilize triage for not present patient
  19. Have to call IT
  20. Fingers crossed this call isn't reviewed
  21. Talked a senior member through using telemedicine
  22. VPN dropped
  23. Workflow change while you were sleeping
  24. Interpreter dropped and had to get a new one