Caller thinks wecanschedule/cancelin-person HCPvisitsTalked aseniormemberthrough usingtelemedicineCall fromSCANAuditorCallerfrustrated if wedon't haveaccess to theirmedical recordsCaller foundTriagenumberonlineHold forlonger than 5minutes forinternaltransferCaller willnotdisclosePHIRx issuewith morethan twoopen casesInterpreterdropped andhad to get anew oneVPNdroppedHaveto callITCXonegoes intorefusedstatusMemberdisagreeswith 911CallerhangsupForgot tochangestatus toavailableProviderdoesn'treply inCCAdminCaller triesto utilizetriage for notpresentpatientMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCallerdisagreeswith careadviceFingerscrossed thiscall isn'treviewedCan'tfind aprotocolCallertransferredfor non-triage needsWorkflowchange whileyou weresleepingInbound calltwo minutesbefore breakCaller thinks wecanschedule/cancelin-person HCPvisitsTalked aseniormemberthrough usingtelemedicineCall fromSCANAuditorCallerfrustrated if wedon't haveaccess to theirmedical recordsCaller foundTriagenumberonlineHold forlonger than 5minutes forinternaltransferCaller willnotdisclosePHIRx issuewith morethan twoopen casesInterpreterdropped andhad to get anew oneVPNdroppedHaveto callITCXonegoes intorefusedstatusMemberdisagreeswith 911CallerhangsupForgot tochangestatus toavailableProviderdoesn'treply inCCAdminCaller triesto utilizetriage for notpresentpatientMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCallerdisagreeswith careadviceFingerscrossed thiscall isn'treviewedCan'tfind aprotocolCallertransferredfor non-triage needsWorkflowchange whileyou weresleepingInbound calltwo minutesbefore break

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller thinks we can schedule/cancel in-person HCP visits
  2. Talked a senior member through using telemedicine
  3. Call from SCAN Auditor
  4. Caller frustrated if we don't have access to their medical records
  5. Caller found Triage number online
  6. Hold for longer than 5 minutes for internal transfer
  7. Caller will not disclose PHI
  8. Rx issue with more than two open cases
  9. Interpreter dropped and had to get a new one
  10. VPN dropped
  11. Have to call IT
  12. CXone goes into refused status
  13. Member disagrees with 911
  14. Caller hangs up
  15. Forgot to change status to available
  16. Provider doesn't reply in CCAdmin
  17. Caller tries to utilize triage for not present patient
  18. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  19. Caller disagrees with care advice
  20. Fingers crossed this call isn't reviewed
  21. Can't find a protocol
  22. Caller transferred for non-triage needs
  23. Workflow change while you were sleeping
  24. Inbound call two minutes before break