CXonegoes intorefusedstatusMemberdisagreeswith 911Call fromSCANAuditorInbound calltwo minutesbefore breakCallerdisagreeswith careadviceInterpreterdropped andhad to get anew oneForgot tochangestatus toavailableCaller triesto utilizetriage for notpresentpatientCallertransferredfor non-triage needsRx issuewith morethan twoopen casesMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCallerhangsupProviderdoesn'treply inCCAdminFingerscrossed thiscall isn'treviewedHold forlonger than 5minutes forinternaltransferCallerfrustrated if wedon't haveaccess to theirmedical recordsHaveto callITCaller foundTriagenumberonlineTalked aseniormemberthrough usingtelemedicineVPNdroppedCaller willnotdisclosePHICan'tfind aprotocolCaller thinks wecanschedule/cancelin-person HCPvisitsWorkflowchange whileyou weresleepingCXonegoes intorefusedstatusMemberdisagreeswith 911Call fromSCANAuditorInbound calltwo minutesbefore breakCallerdisagreeswith careadviceInterpreterdropped andhad to get anew oneForgot tochangestatus toavailableCaller triesto utilizetriage for notpresentpatientCallertransferredfor non-triage needsRx issuewith morethan twoopen casesMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCallerhangsupProviderdoesn'treply inCCAdminFingerscrossed thiscall isn'treviewedHold forlonger than 5minutes forinternaltransferCallerfrustrated if wedon't haveaccess to theirmedical recordsHaveto callITCaller foundTriagenumberonlineTalked aseniormemberthrough usingtelemedicineVPNdroppedCaller willnotdisclosePHICan'tfind aprotocolCaller thinks wecanschedule/cancelin-person HCPvisitsWorkflowchange whileyou weresleeping

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. CXone goes into refused status
  2. Member disagrees with 911
  3. Call from SCAN Auditor
  4. Inbound call two minutes before break
  5. Caller disagrees with care advice
  6. Interpreter dropped and had to get a new one
  7. Forgot to change status to available
  8. Caller tries to utilize triage for not present patient
  9. Caller transferred for non-triage needs
  10. Rx issue with more than two open cases
  11. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  12. Caller hangs up
  13. Provider doesn't reply in CCAdmin
  14. Fingers crossed this call isn't reviewed
  15. Hold for longer than 5 minutes for internal transfer
  16. Caller frustrated if we don't have access to their medical records
  17. Have to call IT
  18. Caller found Triage number online
  19. Talked a senior member through using telemedicine
  20. VPN dropped
  21. Caller will not disclose PHI
  22. Can't find a protocol
  23. Caller thinks we can schedule/cancel in-person HCP visits
  24. Workflow change while you were sleeping