Callertransferredfor non-triage needsForgot tochangestatus toavailableCXonegoes intorefusedstatusInbound calltwo minutesbefore breakCallerhangsupHaveto callITCaller willnotdisclosePHIProviderdoesn'treply inCCAdminVPNdroppedMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveWorkflowchange whileyou weresleepingFingerscrossed thiscall isn'treviewedMemberdisagreeswith 911Hold forlonger than 5minutes forinternaltransferTalked aseniormemberthrough usingtelemedicineInterpreterdropped andhad to get anew oneRx issuewith morethan twoopen casesCan'tfind aprotocolCaller thinks wecanschedule/cancelin-person HCPvisitsCall fromSCANAuditorCaller foundTriagenumberonlineCallerfrustrated if wedon't haveaccess to theirmedical recordsCallerdisagreeswith careadviceCaller triesto utilizetriage for notpresentpatientCallertransferredfor non-triage needsForgot tochangestatus toavailableCXonegoes intorefusedstatusInbound calltwo minutesbefore breakCallerhangsupHaveto callITCaller willnotdisclosePHIProviderdoesn'treply inCCAdminVPNdroppedMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveWorkflowchange whileyou weresleepingFingerscrossed thiscall isn'treviewedMemberdisagreeswith 911Hold forlonger than 5minutes forinternaltransferTalked aseniormemberthrough usingtelemedicineInterpreterdropped andhad to get anew oneRx issuewith morethan twoopen casesCan'tfind aprotocolCaller thinks wecanschedule/cancelin-person HCPvisitsCall fromSCANAuditorCaller foundTriagenumberonlineCallerfrustrated if wedon't haveaccess to theirmedical recordsCallerdisagreeswith careadviceCaller triesto utilizetriage for notpresentpatient

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller transferred for non-triage needs
  2. Forgot to change status to available
  3. CXone goes into refused status
  4. Inbound call two minutes before break
  5. Caller hangs up
  6. Have to call IT
  7. Caller will not disclose PHI
  8. Provider doesn't reply in CCAdmin
  9. VPN dropped
  10. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  11. Workflow change while you were sleeping
  12. Fingers crossed this call isn't reviewed
  13. Member disagrees with 911
  14. Hold for longer than 5 minutes for internal transfer
  15. Talked a senior member through using telemedicine
  16. Interpreter dropped and had to get a new one
  17. Rx issue with more than two open cases
  18. Can't find a protocol
  19. Caller thinks we can schedule/cancel in-person HCP visits
  20. Call from SCAN Auditor
  21. Caller found Triage number online
  22. Caller frustrated if we don't have access to their medical records
  23. Caller disagrees with care advice
  24. Caller tries to utilize triage for not present patient