Handled &resolvedanescalationWorkedExpertCarePNRsRead andsharedsomethingon UConnectCalmed adisgruntledcallerCompleteApollo orUKtrainingHelped 5colleagesReceived100% on2 callmonitoringReceiveda thankyou froma colleageLogged 5Waivers &FavorsWhat areGBTValuesReceiveda C.A.R.EAwardCompleteComplianceTrainingTook 10 ormore callsin a dayRead 2newclientsbiosWorked aprojectassignedby a leaderCompletean ApolloExchangeWasTaskMasterWorked thereconfirmationqueueShared abestpracticetipGot atravelerupgradedReceiveda thankyou for atravelerUsed aTSAcertificateLearnedsomethingnewComplete adevelopmentPlanHandled &resolvedanescalationWorkedExpertCarePNRsRead andsharedsomethingon UConnectCalmed adisgruntledcallerCompleteApollo orUKtrainingHelped 5colleagesReceived100% on2 callmonitoringReceiveda thankyou froma colleageLogged 5Waivers &FavorsWhat areGBTValuesReceiveda C.A.R.EAwardCompleteComplianceTrainingTook 10 ormore callsin a dayRead 2newclientsbiosWorked aprojectassignedby a leaderCompletean ApolloExchangeWasTaskMasterWorked thereconfirmationqueueShared abestpracticetipGot atravelerupgradedReceiveda thankyou for atravelerUsed aTSAcertificateLearnedsomethingnewComplete adevelopmentPlan

FIRST Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled & resolved an escalation
  2. Worked Expert Care PNRs
  3. Read and shared something on U Connect
  4. Calmed a disgruntled caller
  5. Complete Apollo or UK training
  6. Helped 5 colleages
  7. Received 100% on 2 call monitoring
  8. Received a thank you from a colleage
  9. Logged 5 Waivers & Favors
  10. What are GBT Values
  11. Received a C.A.R.E Award
  12. Complete Compliance Training
  13. Took 10 or more calls in a day
  14. Read 2 new clients bios
  15. Worked a project assigned by a leader
  16. Complete an Apollo Exchange
  17. Was Task Master
  18. Worked the reconfirmation queue
  19. Shared a best practice tip
  20. Got a traveler upgraded
  21. Received a thank you for a traveler
  22. Used a TSA certificate
  23. Learned something new
  24. Complete a development Plan