Maintain apleasanttoneChecknotesin DMPSet holdexpectationsClearlyexplainUsedpowerwordsReadordernotesDeEscalateListen forCustomercuesShowwillingnessto assistTake thecustomeralong thejourneyRemainconfidentRecapEngageUseKBsAcknowledgethe impactthe solutionmay have onthe customerAcknowledgethecustomersconcernProvidebestsolutionMake notesof mainreason forthe callAsk thecustomer ifyou mayplace themon holdRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsPitchthesurveyOfferadditionalassistActivelylistenPositivelypositionMaintain apleasanttoneChecknotesin DMPSet holdexpectationsClearlyexplainUsedpowerwordsReadordernotesDeEscalateListen forCustomercuesShowwillingnessto assistTake thecustomeralong thejourneyRemainconfidentRecapEngageUseKBsAcknowledgethe impactthe solutionmay have onthe customerAcknowledgethecustomersconcernProvidebestsolutionMake notesof mainreason forthe callAsk thecustomer ifyou mayplace themon holdRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsPitchthesurveyOfferadditionalassistActivelylistenPositivelyposition

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain a pleasant tone
  2. Check notes in DMP
  3. Set hold expectations
  4. Clearly explain
  5. Used power words
  6. Read order notes
  7. De Escalate
  8. Listen for Customer cues
  9. Show willingness to assist
  10. Take the customer along the journey
  11. Remain confident
  12. Recap
  13. Engage
  14. Use KBs
  15. Acknowledge the impact the solution may have on the customer
  16. Acknowledge the customers concern
  17. Provide best solution
  18. Make notes of main reason for the call
  19. Ask the customer if you may place them on hold
  20. Refresh your customer in a timely manner
  21. Ask relevant probing questions
  22. Pitch the survey
  23. Offer additional assist
  24. Actively listen
  25. Positively position