PitchthesurveyRemainconfidentChecknotesin DMPDeEscalateClearlyexplainRefresh yourcustomer ina timelymannerActivelylistenMake notesof mainreason forthe callUsedpowerwordsReadordernotesRecapOfferadditionalassistUseKBsProvidebestsolutionEngageAsk thecustomer ifyou mayplace themon holdShowwillingnessto assistTake thecustomeralong thejourneyListen forCustomercuesMaintain apleasanttoneAskrelevantprobingquestionsSet holdexpectationsPositivelypositionAcknowledgethecustomersconcernAcknowledgethe impactthe solutionmay have onthe customerPitchthesurveyRemainconfidentChecknotesin DMPDeEscalateClearlyexplainRefresh yourcustomer ina timelymannerActivelylistenMake notesof mainreason forthe callUsedpowerwordsReadordernotesRecapOfferadditionalassistUseKBsProvidebestsolutionEngageAsk thecustomer ifyou mayplace themon holdShowwillingnessto assistTake thecustomeralong thejourneyListen forCustomercuesMaintain apleasanttoneAskrelevantprobingquestionsSet holdexpectationsPositivelypositionAcknowledgethecustomersconcernAcknowledgethe impactthe solutionmay have onthe customer

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pitch the survey
  2. Remain confident
  3. Check notes in DMP
  4. De Escalate
  5. Clearly explain
  6. Refresh your customer in a timely manner
  7. Actively listen
  8. Make notes of main reason for the call
  9. Used power words
  10. Read order notes
  11. Recap
  12. Offer additional assist
  13. Use KBs
  14. Provide best solution
  15. Engage
  16. Ask the customer if you may place them on hold
  17. Show willingness to assist
  18. Take the customer along the journey
  19. Listen for Customer cues
  20. Maintain a pleasant tone
  21. Ask relevant probing questions
  22. Set hold expectations
  23. Positively position
  24. Acknowledge the customers concern
  25. Acknowledge the impact the solution may have on the customer