PositivelypositionAskrelevantprobingquestionsRefresh yourcustomer ina timelymannerAcknowledgethe impactthe solutionmay have onthe customerMaintain apleasanttoneRemainconfidentRecapChecknotesin DMPClearlyexplainPitchthesurveyAcknowledgethecustomersconcernReadordernotesShowwillingnessto assistUsedpowerwordsEngageUseKBsListen forCustomercuesProvidebestsolutionAsk thecustomer ifyou mayplace themon holdDeEscalateTake thecustomeralong thejourneyOfferadditionalassistMake notesof mainreason forthe callActivelylistenSet holdexpectationsPositivelypositionAskrelevantprobingquestionsRefresh yourcustomer ina timelymannerAcknowledgethe impactthe solutionmay have onthe customerMaintain apleasanttoneRemainconfidentRecapChecknotesin DMPClearlyexplainPitchthesurveyAcknowledgethecustomersconcernReadordernotesShowwillingnessto assistUsedpowerwordsEngageUseKBsListen forCustomercuesProvidebestsolutionAsk thecustomer ifyou mayplace themon holdDeEscalateTake thecustomeralong thejourneyOfferadditionalassistMake notesof mainreason forthe callActivelylistenSet holdexpectations

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positively position
  2. Ask relevant probing questions
  3. Refresh your customer in a timely manner
  4. Acknowledge the impact the solution may have on the customer
  5. Maintain a pleasant tone
  6. Remain confident
  7. Recap
  8. Check notes in DMP
  9. Clearly explain
  10. Pitch the survey
  11. Acknowledge the customers concern
  12. Read order notes
  13. Show willingness to assist
  14. Used power words
  15. Engage
  16. Use KBs
  17. Listen for Customer cues
  18. Provide best solution
  19. Ask the customer if you may place them on hold
  20. De Escalate
  21. Take the customer along the journey
  22. Offer additional assist
  23. Make notes of main reason for the call
  24. Actively listen
  25. Set hold expectations