Listen forCustomercuesEngageAcknowledgethecustomersconcernActivelylistenAskrelevantprobingquestionsAsk thecustomer ifyou mayplace themon holdAcknowledgethe impactthe solutionmay have onthe customerReadordernotesTake thecustomeralong thejourneyUseKBsUsedpowerwordsClearlyexplainPositivelypositionChecknotesin DMPMake notesof mainreason forthe callRefresh yourcustomer ina timelymannerSet holdexpectationsOfferadditionalassistShowwillingnessto assistPitchthesurveyDeEscalateRecapMaintain apleasanttoneRemainconfidentProvidebestsolutionListen forCustomercuesEngageAcknowledgethecustomersconcernActivelylistenAskrelevantprobingquestionsAsk thecustomer ifyou mayplace themon holdAcknowledgethe impactthe solutionmay have onthe customerReadordernotesTake thecustomeralong thejourneyUseKBsUsedpowerwordsClearlyexplainPositivelypositionChecknotesin DMPMake notesof mainreason forthe callRefresh yourcustomer ina timelymannerSet holdexpectationsOfferadditionalassistShowwillingnessto assistPitchthesurveyDeEscalateRecapMaintain apleasanttoneRemainconfidentProvidebestsolution

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Listen for Customer cues
  2. Engage
  3. Acknowledge the customers concern
  4. Actively listen
  5. Ask relevant probing questions
  6. Ask the customer if you may place them on hold
  7. Acknowledge the impact the solution may have on the customer
  8. Read order notes
  9. Take the customer along the journey
  10. Use KBs
  11. Used power words
  12. Clearly explain
  13. Positively position
  14. Check notes in DMP
  15. Make notes of main reason for the call
  16. Refresh your customer in a timely manner
  17. Set hold expectations
  18. Offer additional assist
  19. Show willingness to assist
  20. Pitch the survey
  21. De Escalate
  22. Recap
  23. Maintain a pleasant tone
  24. Remain confident
  25. Provide best solution