(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pitch the survey
Remain confident
Check notes in DMP
De Escalate
Clearly explain
Refresh your customer in a timely manner
Actively listen
Make notes of main reason for the call
Used power words
Read order notes
Recap
Offer additional assist
Use KBs
Provide best solution
Engage
Ask the customer if you may place them on hold
Show willingness to assist
Take the customer along the journey
Listen for Customer cues
Maintain a pleasant tone
Ask relevant probing questions
Set hold expectations
Positively position
Acknowledge the customers concern
Acknowledge the impact the solution may have on the customer
