Acknowledgethe impactthe solutionmay have onthe customerPitchthesurveyDeEscalateUseKBsRefresh yourcustomer ina timelymannerAsk thecustomer ifyou mayplace themon holdListen forCustomercuesRemainconfidentUsedpowerwordsClearlyexplainSet holdexpectationsReadordernotesMaintain apleasanttoneProvidebestsolutionShowwillingnessto assistAskrelevantprobingquestionsPositivelypositionRecapAcknowledgethecustomersconcernMake notesof mainreason forthe callOfferadditionalassistActivelylistenEngageChecknotesin DMPTake thecustomeralong thejourneyAcknowledgethe impactthe solutionmay have onthe customerPitchthesurveyDeEscalateUseKBsRefresh yourcustomer ina timelymannerAsk thecustomer ifyou mayplace themon holdListen forCustomercuesRemainconfidentUsedpowerwordsClearlyexplainSet holdexpectationsReadordernotesMaintain apleasanttoneProvidebestsolutionShowwillingnessto assistAskrelevantprobingquestionsPositivelypositionRecapAcknowledgethecustomersconcernMake notesof mainreason forthe callOfferadditionalassistActivelylistenEngageChecknotesin DMPTake thecustomeralong thejourney

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge the impact the solution may have on the customer
  2. Pitch the survey
  3. De Escalate
  4. Use KBs
  5. Refresh your customer in a timely manner
  6. Ask the customer if you may place them on hold
  7. Listen for Customer cues
  8. Remain confident
  9. Used power words
  10. Clearly explain
  11. Set hold expectations
  12. Read order notes
  13. Maintain a pleasant tone
  14. Provide best solution
  15. Show willingness to assist
  16. Ask relevant probing questions
  17. Positively position
  18. Recap
  19. Acknowledge the customers concern
  20. Make notes of main reason for the call
  21. Offer additional assist
  22. Actively listen
  23. Engage
  24. Check notes in DMP
  25. Take the customer along the journey