(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used power words
Check notes in DMP
Remain confident
Make notes of main reason for the call
Provide best solution
Set hold expectations
Acknowledge the customers concern
De Escalate
Pitch the survey
Show willingness to assist
Use KBs
Recap
Ask relevant probing questions
Actively listen
Listen for Customer cues
Offer additional assist
Ask the customer if you may place them on hold
Take the customer along the journey
Engage
Clearly explain
Acknowledge the impact the solution may have on the customer
