(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provide best solution
Listen for Customer cues
Recap
Remain confident
Refresh your customer in a timely manner
Read order notes
Set hold expectations
Take the customer along the journey
Actively listen
Show willingness to assist
Clearly explain
Ask the customer if you may place them on hold
Use KBs
Positively position
Maintain a pleasant tone
Engage
De Escalate
Acknowledge the customers concern
Check notes in DMP
Pitch the survey
Offer additional assist
Make notes of main reason for the call
Acknowledge the impact the solution may have on the customer
