AcknowledgethecustomersconcernListen forCustomercuesPositivelypositionDeEscalateAcknowledgethe impactthe solutionmay have onthe customerRecapSet holdexpectationsMaintain apleasanttoneAskrelevantprobingquestionsOfferadditionalassistTake thecustomeralong thejourneyChecknotesin DMPProvidebestsolutionShowwillingnessto assistAsk thecustomer ifyou mayplace themon holdRemainconfidentPitchthesurveyReadordernotesMake notesof mainreason forthe callUsedpowerwordsUseKBsEngageRefresh yourcustomer ina timelymannerActivelylistenClearlyexplainAcknowledgethecustomersconcernListen forCustomercuesPositivelypositionDeEscalateAcknowledgethe impactthe solutionmay have onthe customerRecapSet holdexpectationsMaintain apleasanttoneAskrelevantprobingquestionsOfferadditionalassistTake thecustomeralong thejourneyChecknotesin DMPProvidebestsolutionShowwillingnessto assistAsk thecustomer ifyou mayplace themon holdRemainconfidentPitchthesurveyReadordernotesMake notesof mainreason forthe callUsedpowerwordsUseKBsEngageRefresh yourcustomer ina timelymannerActivelylistenClearlyexplain

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge the customers concern
  2. Listen for Customer cues
  3. Positively position
  4. De Escalate
  5. Acknowledge the impact the solution may have on the customer
  6. Recap
  7. Set hold expectations
  8. Maintain a pleasant tone
  9. Ask relevant probing questions
  10. Offer additional assist
  11. Take the customer along the journey
  12. Check notes in DMP
  13. Provide best solution
  14. Show willingness to assist
  15. Ask the customer if you may place them on hold
  16. Remain confident
  17. Pitch the survey
  18. Read order notes
  19. Make notes of main reason for the call
  20. Used power words
  21. Use KBs
  22. Engage
  23. Refresh your customer in a timely manner
  24. Actively listen
  25. Clearly explain