(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provide best solution
Check notes in DMP
Ask the customer if you may place them on hold
Read order notes
Engage
Used power words
Offer additional assist
Ask relevant probing questions
Maintain a pleasant tone
Recap
Make notes of main reason for the call
Positively position
Show willingness to assist
Remain confident
Pitch the survey
Actively listen
Use KBs
Refresh your customer in a timely manner
Listen for Customer cues
De Escalate
Acknowledge the customers concern
Set hold expectations
Acknowledge the impact the solution may have on the customer
