(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Acknowledge the customers concern
Make notes of main reason for the call
Set hold expectations
Listen for Customer cues
Positively position
Refresh your customer in a timely manner
Clearly explain
Recap
Pitch the survey
Use KBs
Offer additional assist
Used power words
Maintain a pleasant tone
Remain confident
De Escalate
Engage
Ask the customer if you may place them on hold
Actively listen
Check notes in DMP
Ask relevant probing questions
Show willingness to assist
Provide best solution
Acknowledge the impact the solution may have on the customer
