AcknowledgethecustomersconcernClearlyexplainActivelylistenProvidebestsolutionRemainconfidentPitchthesurveyRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsOfferadditionalassistMaintain apleasanttoneSet holdexpectationsShowwillingnessto assistPositivelypositionAcknowledgethe impactthe solutionmay have onthe customerRecapReadordernotesEngageUsedpowerwordsAsk thecustomer ifyou mayplace themon holdUseKBsTake thecustomeralong thejourneyChecknotesin DMPMake notesof mainreason forthe callListen forCustomercuesDeEscalateAcknowledgethecustomersconcernClearlyexplainActivelylistenProvidebestsolutionRemainconfidentPitchthesurveyRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsOfferadditionalassistMaintain apleasanttoneSet holdexpectationsShowwillingnessto assistPositivelypositionAcknowledgethe impactthe solutionmay have onthe customerRecapReadordernotesEngageUsedpowerwordsAsk thecustomer ifyou mayplace themon holdUseKBsTake thecustomeralong thejourneyChecknotesin DMPMake notesof mainreason forthe callListen forCustomercuesDeEscalate

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge the customers concern
  2. Clearly explain
  3. Actively listen
  4. Provide best solution
  5. Remain confident
  6. Pitch the survey
  7. Refresh your customer in a timely manner
  8. Ask relevant probing questions
  9. Offer additional assist
  10. Maintain a pleasant tone
  11. Set hold expectations
  12. Show willingness to assist
  13. Positively position
  14. Acknowledge the impact the solution may have on the customer
  15. Recap
  16. Read order notes
  17. Engage
  18. Used power words
  19. Ask the customer if you may place them on hold
  20. Use KBs
  21. Take the customer along the journey
  22. Check notes in DMP
  23. Make notes of main reason for the call
  24. Listen for Customer cues
  25. De Escalate