(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set hold expectations
Pitch the survey
Actively listen
Maintain a pleasant tone
Ask relevant probing questions
Take the customer along the journey
Offer additional assist
Engage
Recap
Read order notes
Listen for Customer cues
Clearly explain
Use KBs
Make notes of main reason for the call
Ask the customer if you may place them on hold
Acknowledge the customers concern
De Escalate
Refresh your customer in a timely manner
Provide best solution
Used power words
Check notes in DMP
Acknowledge the impact the solution may have on the customer
