(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Acknowledge the customers concern
Clearly explain
Actively listen
Provide best solution
Remain confident
Pitch the survey
Refresh your customer in a timely manner
Ask relevant probing questions
Offer additional assist
Maintain a pleasant tone
Set hold expectations
Show willingness to assist
Positively position
Acknowledge the impact the solution may have on the customer