Used power words Acknowledge the impact the solution may have on the customer Maintain a pleasant tone Offer additional assist Positively position De Escalate Set hold expectations Ask the customer if you may place them on hold Pitch the survey Recap Engage Remain confident Show willingness to assist Read order notes Acknowledge the customers concern Make notes of main reason for the call Use KBs Clearly explain Actively listen Provide best solution Check notes in DMP Listen for Customer cues Ask relevant probing questions Refresh your customer in a timely manner Take the customer along the journey Used power words Acknowledge the impact the solution may have on the customer Maintain a pleasant tone Offer additional assist Positively position De Escalate Set hold expectations Ask the customer if you may place them on hold Pitch the survey Recap Engage Remain confident Show willingness to assist Read order notes Acknowledge the customers concern Make notes of main reason for the call Use KBs Clearly explain Actively listen Provide best solution Check notes in DMP Listen for Customer cues Ask relevant probing questions Refresh your customer in a timely manner Take the customer along the journey
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Used power words
Acknowledge the impact the solution may have on the customer
Maintain a pleasant tone
Offer additional assist
Positively position
De Escalate
Set hold expectations
Ask the customer if you may place them on hold
Pitch the survey
Recap
Engage
Remain confident
Show willingness to assist
Read order notes
Acknowledge the customers concern
Make notes of main reason for the call
Use KBs
Clearly explain
Actively listen
Provide best solution
Check notes in DMP
Listen for Customer cues
Ask relevant probing questions
Refresh your customer in a timely manner
Take the customer along the journey