(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Listen for Customer cues
Engage
Acknowledge the customers concern
Actively listen
Ask relevant probing questions
Ask the customer if you may place them on hold
Acknowledge the impact the solution may have on the customer