(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Acknowledge the customers concern
Clearly explain
Check notes in DMP
Set hold expectations
Provide best solution
Show willingness to assist
De Escalate
Offer additional assist
Use KBs
Read order notes
Positively position
Engage
Remain confident
Actively listen
Pitch the survey
Listen for Customer cues
Make notes of main reason for the call
Acknowledge the impact the solution may have on the customer
