PositivelypositionUsedpowerwordsSet holdexpectationsAskrelevantprobingquestionsTake thecustomeralong thejourneyAcknowledgethecustomersconcernMake notesof mainreason forthe callAsk thecustomer ifyou mayplace themon holdProvidebestsolutionEngageActivelylistenMaintain apleasanttoneShowwillingnessto assistListen forCustomercuesRecapPitchthesurveyAcknowledgethe impactthe solutionmay have onthe customerClearlyexplainUseKBsRefresh yourcustomer ina timelymannerDeEscalateOfferadditionalassistReadordernotesChecknotesin DMPRemainconfidentPositivelypositionUsedpowerwordsSet holdexpectationsAskrelevantprobingquestionsTake thecustomeralong thejourneyAcknowledgethecustomersconcernMake notesof mainreason forthe callAsk thecustomer ifyou mayplace themon holdProvidebestsolutionEngageActivelylistenMaintain apleasanttoneShowwillingnessto assistListen forCustomercuesRecapPitchthesurveyAcknowledgethe impactthe solutionmay have onthe customerClearlyexplainUseKBsRefresh yourcustomer ina timelymannerDeEscalateOfferadditionalassistReadordernotesChecknotesin DMPRemainconfident

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Positively position
  2. Used power words
  3. Set hold expectations
  4. Ask relevant probing questions
  5. Take the customer along the journey
  6. Acknowledge the customers concern
  7. Make notes of main reason for the call
  8. Ask the customer if you may place them on hold
  9. Provide best solution
  10. Engage
  11. Actively listen
  12. Maintain a pleasant tone
  13. Show willingness to assist
  14. Listen for Customer cues
  15. Recap
  16. Pitch the survey
  17. Acknowledge the impact the solution may have on the customer
  18. Clearly explain
  19. Use KBs
  20. Refresh your customer in a timely manner
  21. De Escalate
  22. Offer additional assist
  23. Read order notes
  24. Check notes in DMP
  25. Remain confident