ActivelylistenRefresh yourcustomer ina timelymannerEngageDeEscalatePositivelypositionReadordernotesSet holdexpectationsTake thecustomeralong thejourneyProvidebestsolutionAcknowledgethecustomersconcernChecknotesin DMPAcknowledgethe impactthe solutionmay have onthe customerAskrelevantprobingquestionsShowwillingnessto assistRecapMaintain apleasanttoneMake notesof mainreason forthe callUseKBsListen forCustomercuesUsedpowerwordsAsk thecustomer ifyou mayplace themon holdPitchthesurveyRemainconfidentOfferadditionalassistClearlyexplainActivelylistenRefresh yourcustomer ina timelymannerEngageDeEscalatePositivelypositionReadordernotesSet holdexpectationsTake thecustomeralong thejourneyProvidebestsolutionAcknowledgethecustomersconcernChecknotesin DMPAcknowledgethe impactthe solutionmay have onthe customerAskrelevantprobingquestionsShowwillingnessto assistRecapMaintain apleasanttoneMake notesof mainreason forthe callUseKBsListen forCustomercuesUsedpowerwordsAsk thecustomer ifyou mayplace themon holdPitchthesurveyRemainconfidentOfferadditionalassistClearlyexplain

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Actively listen
  2. Refresh your customer in a timely manner
  3. Engage
  4. De Escalate
  5. Positively position
  6. Read order notes
  7. Set hold expectations
  8. Take the customer along the journey
  9. Provide best solution
  10. Acknowledge the customers concern
  11. Check notes in DMP
  12. Acknowledge the impact the solution may have on the customer
  13. Ask relevant probing questions
  14. Show willingness to assist
  15. Recap
  16. Maintain a pleasant tone
  17. Make notes of main reason for the call
  18. Use KBs
  19. Listen for Customer cues
  20. Used power words
  21. Ask the customer if you may place them on hold
  22. Pitch the survey
  23. Remain confident
  24. Offer additional assist
  25. Clearly explain