Maintain apleasanttoneRemainconfidentChecknotesin DMPListen forCustomercuesUsedpowerwordsReadordernotesProvidebestsolutionPitchthesurveyDeEscalateAcknowledgethe impactthe solutionmay have onthe customerMake notesof mainreason forthe callAsk thecustomer ifyou mayplace themon holdEngageRecapClearlyexplainTake thecustomeralong thejourneyAcknowledgethecustomersconcernSet holdexpectationsUseKBsRefresh yourcustomer ina timelymannerShowwillingnessto assistActivelylistenOfferadditionalassistAskrelevantprobingquestionsPositivelypositionMaintain apleasanttoneRemainconfidentChecknotesin DMPListen forCustomercuesUsedpowerwordsReadordernotesProvidebestsolutionPitchthesurveyDeEscalateAcknowledgethe impactthe solutionmay have onthe customerMake notesof mainreason forthe callAsk thecustomer ifyou mayplace themon holdEngageRecapClearlyexplainTake thecustomeralong thejourneyAcknowledgethecustomersconcernSet holdexpectationsUseKBsRefresh yourcustomer ina timelymannerShowwillingnessto assistActivelylistenOfferadditionalassistAskrelevantprobingquestionsPositivelyposition

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain a pleasant tone
  2. Remain confident
  3. Check notes in DMP
  4. Listen for Customer cues
  5. Used power words
  6. Read order notes
  7. Provide best solution
  8. Pitch the survey
  9. De Escalate
  10. Acknowledge the impact the solution may have on the customer
  11. Make notes of main reason for the call
  12. Ask the customer if you may place them on hold
  13. Engage
  14. Recap
  15. Clearly explain
  16. Take the customer along the journey
  17. Acknowledge the customers concern
  18. Set hold expectations
  19. Use KBs
  20. Refresh your customer in a timely manner
  21. Show willingness to assist
  22. Actively listen
  23. Offer additional assist
  24. Ask relevant probing questions
  25. Positively position