(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Engage
Actively listen
Refresh your customer in a timely manner
Recap
Positively position
De Escalate
Use KBs
Clearly explain
Ask the customer if you may place them on hold
Read order notes
Maintain a pleasant tone
Provide best solution
Check notes in DMP
Acknowledge the customers concern
Use power words
Take the customer along the journey
Make notes of main reason for the call
Set hold expectations
Pitch the survey
Listen for Customer cues
Ask relevant probing questions
Acknowledge the impact the solution may have on the customer
