Make notesof mainreason forthe callOfferadditionalassistActivelylistenAcknowledgethecustomersconcernRefresh yourcustomer ina timelymannerRecapPositivelypositionMaintain apleasanttoneClearlyexplainAcknowledgethe impactthe solutionmay have onthe customerAskrelevantprobingquestionsShowwillingnessto assistSet holdexpectationsEngageAsk thecustomer ifyou mayplace themon holdTake thecustomeralong thejourneyUseKBsProvidebestsolutionReadordernotesUsepowerwordsPitchthesurveyRemainconfidentDeEscalateListen forCustomercuesChecknotesin DMPMake notesof mainreason forthe callOfferadditionalassistActivelylistenAcknowledgethecustomersconcernRefresh yourcustomer ina timelymannerRecapPositivelypositionMaintain apleasanttoneClearlyexplainAcknowledgethe impactthe solutionmay have onthe customerAskrelevantprobingquestionsShowwillingnessto assistSet holdexpectationsEngageAsk thecustomer ifyou mayplace themon holdTake thecustomeralong thejourneyUseKBsProvidebestsolutionReadordernotesUsepowerwordsPitchthesurveyRemainconfidentDeEscalateListen forCustomercuesChecknotesin DMP

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make notes of main reason for the call
  2. Offer additional assist
  3. Actively listen
  4. Acknowledge the customers concern
  5. Refresh your customer in a timely manner
  6. Recap
  7. Positively position
  8. Maintain a pleasant tone
  9. Clearly explain
  10. Acknowledge the impact the solution may have on the customer
  11. Ask relevant probing questions
  12. Show willingness to assist
  13. Set hold expectations
  14. Engage
  15. Ask the customer if you may place them on hold
  16. Take the customer along the journey
  17. Use KBs
  18. Provide best solution
  19. Read order notes
  20. Use power words
  21. Pitch the survey
  22. Remain confident
  23. De Escalate
  24. Listen for Customer cues
  25. Check notes in DMP