(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Show willingness to assist
Recap
Use KBs
Use power words
Pitch the survey
Remain confident
Make notes of main reason for the call
Ask relevant probing questions
Acknowledge the customers concern
Maintain a pleasant tone
Actively listen
Ask the customer if you may place them on hold
Take the customer along the journey
Provide best solution
Read order notes
Check notes in DMP
Clearly explain
Acknowledge the impact the solution may have on the customer
