UsepowerwordsAskrelevantprobingquestionsDeEscalateAcknowledgethecustomersconcernAcknowledgethe impactthe solutionmay have onthe customerListen forCustomercuesEngageAsk thecustomer ifyou mayplace themon holdChecknotesin DMPRemainconfidentShowwillingnessto assistOfferadditionalassistActivelylistenRefresh yourcustomer ina timelymannerProvidebestsolutionReadordernotesMaintain apleasanttonePitchthesurveyRecapMake notesof mainreason forthe callUseKBsClearlyexplainSet holdexpectationsTake thecustomeralong thejourneyPositivelypositionUsepowerwordsAskrelevantprobingquestionsDeEscalateAcknowledgethecustomersconcernAcknowledgethe impactthe solutionmay have onthe customerListen forCustomercuesEngageAsk thecustomer ifyou mayplace themon holdChecknotesin DMPRemainconfidentShowwillingnessto assistOfferadditionalassistActivelylistenRefresh yourcustomer ina timelymannerProvidebestsolutionReadordernotesMaintain apleasanttonePitchthesurveyRecapMake notesof mainreason forthe callUseKBsClearlyexplainSet holdexpectationsTake thecustomeralong thejourneyPositivelyposition

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use power words
  2. Ask relevant probing questions
  3. De Escalate
  4. Acknowledge the customers concern
  5. Acknowledge the impact the solution may have on the customer
  6. Listen for Customer cues
  7. Engage
  8. Ask the customer if you may place them on hold
  9. Check notes in DMP
  10. Remain confident
  11. Show willingness to assist
  12. Offer additional assist
  13. Actively listen
  14. Refresh your customer in a timely manner
  15. Provide best solution
  16. Read order notes
  17. Maintain a pleasant tone
  18. Pitch the survey
  19. Recap
  20. Make notes of main reason for the call
  21. Use KBs
  22. Clearly explain
  23. Set hold expectations
  24. Take the customer along the journey
  25. Positively position