(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use power words
Clearly explain
Remain confident
Take the customer along the journey
Check notes in DMP
Acknowledge the customers concern
Show willingness to assist
Maintain a pleasant tone
Offer additional assist
Listen for Customer cues
Set hold expectations
Provide best solution
De Escalate
Use KBs
Refresh your customer in a timely manner
Positively position
Make notes of main reason for the call
Actively listen
Acknowledge the impact the solution may have on the customer
