(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Show willingness to assist
Check notes in DMP
Positively position
Engage
Make notes of main reason for the call
Refresh your customer in a timely manner
Acknowledge the customers concern
De Escalate
Set hold expectations
Acknowledge the impact the solution may have on the customer
