Ask thecustomer ifyou mayplace themon holdActivelylistenAcknowledgethecustomersconcernPositivelypositionEngageAskrelevantprobingquestionsRecapListen forCustomercuesChecknotesin DMPClearlyexplainRemainconfidentProvidebestsolutionUseKBsSet holdexpectationsTake thecustomeralong thejourneyUsepowerwordsShowwillingnessto assistReadordernotesPitchthesurveyRefresh yourcustomer ina timelymannerAcknowledgethe impactthe solutionmay have onthe customerOfferadditionalassistDeEscalateMaintain apleasanttoneMake notesof mainreason forthe callAsk thecustomer ifyou mayplace themon holdActivelylistenAcknowledgethecustomersconcernPositivelypositionEngageAskrelevantprobingquestionsRecapListen forCustomercuesChecknotesin DMPClearlyexplainRemainconfidentProvidebestsolutionUseKBsSet holdexpectationsTake thecustomeralong thejourneyUsepowerwordsShowwillingnessto assistReadordernotesPitchthesurveyRefresh yourcustomer ina timelymannerAcknowledgethe impactthe solutionmay have onthe customerOfferadditionalassistDeEscalateMaintain apleasanttoneMake notesof mainreason forthe call

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask the customer if you may place them on hold
  2. Actively listen
  3. Acknowledge the customers concern
  4. Positively position
  5. Engage
  6. Ask relevant probing questions
  7. Recap
  8. Listen for Customer cues
  9. Check notes in DMP
  10. Clearly explain
  11. Remain confident
  12. Provide best solution
  13. Use KBs
  14. Set hold expectations
  15. Take the customer along the journey
  16. Use power words
  17. Show willingness to assist
  18. Read order notes
  19. Pitch the survey
  20. Refresh your customer in a timely manner
  21. Acknowledge the impact the solution may have on the customer
  22. Offer additional assist
  23. De Escalate
  24. Maintain a pleasant tone
  25. Make notes of main reason for the call