ClearlyexplainProvidebestsolutionMake notesof mainreason forthe callUsepowerwordsAcknowledgethecustomersconcernChecknotesin DMPAcknowledgethe impactthe solutionmay have onthe customerPositivelypositionReadordernotesRecapDeEscalateEngageListen forCustomercuesOfferadditionalassistTake thecustomeralong thejourneyAsk thecustomer ifyou mayplace themon holdRefresh yourcustomer ina timelymannerSet holdexpectationsUseKBsActivelylistenPitchthesurveyShowwillingnessto assistRemainconfidentMaintain apleasanttoneAskrelevantprobingquestionsClearlyexplainProvidebestsolutionMake notesof mainreason forthe callUsepowerwordsAcknowledgethecustomersconcernChecknotesin DMPAcknowledgethe impactthe solutionmay have onthe customerPositivelypositionReadordernotesRecapDeEscalateEngageListen forCustomercuesOfferadditionalassistTake thecustomeralong thejourneyAsk thecustomer ifyou mayplace themon holdRefresh yourcustomer ina timelymannerSet holdexpectationsUseKBsActivelylistenPitchthesurveyShowwillingnessto assistRemainconfidentMaintain apleasanttoneAskrelevantprobingquestions

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clearly explain
  2. Provide best solution
  3. Make notes of main reason for the call
  4. Use power words
  5. Acknowledge the customers concern
  6. Check notes in DMP
  7. Acknowledge the impact the solution may have on the customer
  8. Positively position
  9. Read order notes
  10. Recap
  11. De Escalate
  12. Engage
  13. Listen for Customer cues
  14. Offer additional assist
  15. Take the customer along the journey
  16. Ask the customer if you may place them on hold
  17. Refresh your customer in a timely manner
  18. Set hold expectations
  19. Use KBs
  20. Actively listen
  21. Pitch the survey
  22. Show willingness to assist
  23. Remain confident
  24. Maintain a pleasant tone
  25. Ask relevant probing questions