(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refresh your customer in a timely manner
Actively listen
De Escalate
Maintain a pleasant tone
Use power words
Remain confident
Use KBs
Read order notes
Make notes of main reason for the call
Listen for Customer cues
Set hold expectations
Engage
Pitch the survey
Provide best solution
Acknowledge the impact the solution may have on the customer
