AcknowledgethecustomersconcernOfferadditionalassistRemainconfidentChecknotesin DMPReadordernotesProvidebestsolutionMake notesof mainreason forthe callEngageDeEscalateMaintain apleasanttonePositivelypositionTake thecustomeralong thejourneyClearlyexplainAsk thecustomer ifyou mayplace themon holdSet holdexpectationsAcknowledgethe impactthe solutionmay have onthe customerAskrelevantprobingquestionsRefresh yourcustomer ina timelymannerListen forCustomercuesUseKBsShowwillingnessto assistRecapActivelylistenUsepowerwordsPitchthesurveyAcknowledgethecustomersconcernOfferadditionalassistRemainconfidentChecknotesin DMPReadordernotesProvidebestsolutionMake notesof mainreason forthe callEngageDeEscalateMaintain apleasanttonePositivelypositionTake thecustomeralong thejourneyClearlyexplainAsk thecustomer ifyou mayplace themon holdSet holdexpectationsAcknowledgethe impactthe solutionmay have onthe customerAskrelevantprobingquestionsRefresh yourcustomer ina timelymannerListen forCustomercuesUseKBsShowwillingnessto assistRecapActivelylistenUsepowerwordsPitchthesurvey

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Acknowledge the customers concern
  2. Offer additional assist
  3. Remain confident
  4. Check notes in DMP
  5. Read order notes
  6. Provide best solution
  7. Make notes of main reason for the call
  8. Engage
  9. De Escalate
  10. Maintain a pleasant tone
  11. Positively position
  12. Take the customer along the journey
  13. Clearly explain
  14. Ask the customer if you may place them on hold
  15. Set hold expectations
  16. Acknowledge the impact the solution may have on the customer
  17. Ask relevant probing questions
  18. Refresh your customer in a timely manner
  19. Listen for Customer cues
  20. Use KBs
  21. Show willingness to assist
  22. Recap
  23. Actively listen
  24. Use power words
  25. Pitch the survey