(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Provide best solution
Actively listen
Make notes of main reason for the call
Recap
Set hold expectations
Use power words
De Escalate
Show willingness to assist
Read order notes
Maintain a pleasant tone
Engage
Positively position
Check notes in DMP
Acknowledge the impact the solution may have on the customer
