Showwillingnessto assistChecknotesin DMPClearlyexplainEngageAcknowledgethe impactthe solutionmay have onthe customerPitchthesurveyAsk thecustomer ifyou mayplace themon holdUseKBsListen forCustomercuesPositivelypositionProvidebestsolutionUsepowerwordsTake thecustomeralong thejourneyMake notesof mainreason forthe callDeEscalateRemainconfidentReadordernotesAskrelevantprobingquestionsRecapSet holdexpectationsActivelylistenRefresh yourcustomer ina timelymannerAcknowledgethecustomersconcernMaintain apleasanttoneOfferadditionalassistShowwillingnessto assistChecknotesin DMPClearlyexplainEngageAcknowledgethe impactthe solutionmay have onthe customerPitchthesurveyAsk thecustomer ifyou mayplace themon holdUseKBsListen forCustomercuesPositivelypositionProvidebestsolutionUsepowerwordsTake thecustomeralong thejourneyMake notesof mainreason forthe callDeEscalateRemainconfidentReadordernotesAskrelevantprobingquestionsRecapSet holdexpectationsActivelylistenRefresh yourcustomer ina timelymannerAcknowledgethecustomersconcernMaintain apleasanttoneOfferadditionalassist

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show willingness to assist
  2. Check notes in DMP
  3. Clearly explain
  4. Engage
  5. Acknowledge the impact the solution may have on the customer
  6. Pitch the survey
  7. Ask the customer if you may place them on hold
  8. Use KBs
  9. Listen for Customer cues
  10. Positively position
  11. Provide best solution
  12. Use power words
  13. Take the customer along the journey
  14. Make notes of main reason for the call
  15. De Escalate
  16. Remain confident
  17. Read order notes
  18. Ask relevant probing questions
  19. Recap
  20. Set hold expectations
  21. Actively listen
  22. Refresh your customer in a timely manner
  23. Acknowledge the customers concern
  24. Maintain a pleasant tone
  25. Offer additional assist