(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask the customer if you may place them on hold
Actively listen
Acknowledge the customers concern
Positively position
Engage
Ask relevant probing questions
Recap
Listen for Customer cues
Check notes in DMP
Clearly explain
Remain confident
Provide best solution
Use KBs
Set hold expectations
Take the customer along the journey
Use power words
Show willingness to assist
Read order notes
Pitch the survey
Refresh your customer in a timely manner
Acknowledge the impact the solution may have on the customer
