Refresh yourcustomer ina timelymannerAsk thecustomer ifyou mayplace themon holdShowwillingnessto assistAcknowledgethe impactthe solutionmay have onthe customerActivelylistenOfferadditionalassistAcknowledgethecustomersconcernTake thecustomeralong thejourneyPositivelypositionRecapProvidebestsolutionUsepowerwordsReadordernotesClearlyexplainUseKBsChecknotesin DMPMaintain apleasanttoneAskrelevantprobingquestionsPitchthesurveyRemainconfidentMake notesof mainreason forthe callListen forCustomercuesSet holdexpectationsDeEscalateEngageRefresh yourcustomer ina timelymannerAsk thecustomer ifyou mayplace themon holdShowwillingnessto assistAcknowledgethe impactthe solutionmay have onthe customerActivelylistenOfferadditionalassistAcknowledgethecustomersconcernTake thecustomeralong thejourneyPositivelypositionRecapProvidebestsolutionUsepowerwordsReadordernotesClearlyexplainUseKBsChecknotesin DMPMaintain apleasanttoneAskrelevantprobingquestionsPitchthesurveyRemainconfidentMake notesof mainreason forthe callListen forCustomercuesSet holdexpectationsDeEscalateEngage

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Refresh your customer in a timely manner
  2. Ask the customer if you may place them on hold
  3. Show willingness to assist
  4. Acknowledge the impact the solution may have on the customer
  5. Actively listen
  6. Offer additional assist
  7. Acknowledge the customers concern
  8. Take the customer along the journey
  9. Positively position
  10. Recap
  11. Provide best solution
  12. Use power words
  13. Read order notes
  14. Clearly explain
  15. Use KBs
  16. Check notes in DMP
  17. Maintain a pleasant tone
  18. Ask relevant probing questions
  19. Pitch the survey
  20. Remain confident
  21. Make notes of main reason for the call
  22. Listen for Customer cues
  23. Set hold expectations
  24. De Escalate
  25. Engage