Make notesof mainreason forthe callListen forCustomercuesAskrelevantprobingquestionsReadordernotesUseKBsRecapRefresh yourcustomer ina timelymannerMaintain apleasanttonePitchthesurveyShowwillingnessto assistSet holdexpectationsProvidebestsolutionUsepowerwordsEngageTake thecustomeralong thejourneyRemainconfidentAcknowledgethe impactthe solutionmay have onthe customerOfferadditionalassistDeEscalateClearlyexplainAcknowledgethecustomersconcernActivelylistenAsk thecustomer ifyou mayplace themon holdPositivelypositionChecknotesin DMPMake notesof mainreason forthe callListen forCustomercuesAskrelevantprobingquestionsReadordernotesUseKBsRecapRefresh yourcustomer ina timelymannerMaintain apleasanttonePitchthesurveyShowwillingnessto assistSet holdexpectationsProvidebestsolutionUsepowerwordsEngageTake thecustomeralong thejourneyRemainconfidentAcknowledgethe impactthe solutionmay have onthe customerOfferadditionalassistDeEscalateClearlyexplainAcknowledgethecustomersconcernActivelylistenAsk thecustomer ifyou mayplace themon holdPositivelypositionChecknotesin DMP

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make notes of main reason for the call
  2. Listen for Customer cues
  3. Ask relevant probing questions
  4. Read order notes
  5. Use KBs
  6. Recap
  7. Refresh your customer in a timely manner
  8. Maintain a pleasant tone
  9. Pitch the survey
  10. Show willingness to assist
  11. Set hold expectations
  12. Provide best solution
  13. Use power words
  14. Engage
  15. Take the customer along the journey
  16. Remain confident
  17. Acknowledge the impact the solution may have on the customer
  18. Offer additional assist
  19. De Escalate
  20. Clearly explain
  21. Acknowledge the customers concern
  22. Actively listen
  23. Ask the customer if you may place them on hold
  24. Positively position
  25. Check notes in DMP