Checknotesin DMPActivelylistenClearlyexplainRemainconfidentAcknowledgethe impactthe solutionmay have onthe customerAcknowledgethecustomersconcernTake thecustomeralong thejourneyMaintain apleasanttoneOfferadditionalassistRecapProvidebestsolutionUsepowerwordsSet holdexpectationsRefresh yourcustomer ina timelymannerDeEscalateUseKBsMake notesof mainreason forthe callEngageListen forCustomercuesPositivelypositionAsk thecustomer ifyou mayplace themon holdPitchthesurveyShowwillingnessto assistAskrelevantprobingquestionsReadordernotesChecknotesin DMPActivelylistenClearlyexplainRemainconfidentAcknowledgethe impactthe solutionmay have onthe customerAcknowledgethecustomersconcernTake thecustomeralong thejourneyMaintain apleasanttoneOfferadditionalassistRecapProvidebestsolutionUsepowerwordsSet holdexpectationsRefresh yourcustomer ina timelymannerDeEscalateUseKBsMake notesof mainreason forthe callEngageListen forCustomercuesPositivelypositionAsk thecustomer ifyou mayplace themon holdPitchthesurveyShowwillingnessto assistAskrelevantprobingquestionsReadordernotes

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check notes in DMP
  2. Actively listen
  3. Clearly explain
  4. Remain confident
  5. Acknowledge the impact the solution may have on the customer
  6. Acknowledge the customers concern
  7. Take the customer along the journey
  8. Maintain a pleasant tone
  9. Offer additional assist
  10. Recap
  11. Provide best solution
  12. Use power words
  13. Set hold expectations
  14. Refresh your customer in a timely manner
  15. De Escalate
  16. Use KBs
  17. Make notes of main reason for the call
  18. Engage
  19. Listen for Customer cues
  20. Positively position
  21. Ask the customer if you may place them on hold
  22. Pitch the survey
  23. Show willingness to assist
  24. Ask relevant probing questions
  25. Read order notes