ActivelylistenRemainconfidentClearlyexplainAskrelevantprobingquestionsAcknowledgethe impactthe solutionmay have onthe customerUseKBsSet holdexpectationsPitchthesurveyAcknowledgethecustomersconcernTake thecustomeralong thejourneyChecknotesin DMPUsepowerwordsMaintain apleasanttoneDeEscalatePositivelypositionOfferadditionalassistListen forCustomercuesRecapMake notesof mainreason forthe callProvidebestsolutionAsk thecustomer ifyou mayplace themon holdEngageRefresh yourcustomer ina timelymannerShowwillingnessto assistReadordernotesActivelylistenRemainconfidentClearlyexplainAskrelevantprobingquestionsAcknowledgethe impactthe solutionmay have onthe customerUseKBsSet holdexpectationsPitchthesurveyAcknowledgethecustomersconcernTake thecustomeralong thejourneyChecknotesin DMPUsepowerwordsMaintain apleasanttoneDeEscalatePositivelypositionOfferadditionalassistListen forCustomercuesRecapMake notesof mainreason forthe callProvidebestsolutionAsk thecustomer ifyou mayplace themon holdEngageRefresh yourcustomer ina timelymannerShowwillingnessto assistReadordernotes

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Actively listen
  2. Remain confident
  3. Clearly explain
  4. Ask relevant probing questions
  5. Acknowledge the impact the solution may have on the customer
  6. Use KBs
  7. Set hold expectations
  8. Pitch the survey
  9. Acknowledge the customers concern
  10. Take the customer along the journey
  11. Check notes in DMP
  12. Use power words
  13. Maintain a pleasant tone
  14. De Escalate
  15. Positively position
  16. Offer additional assist
  17. Listen for Customer cues
  18. Recap
  19. Make notes of main reason for the call
  20. Provide best solution
  21. Ask the customer if you may place them on hold
  22. Engage
  23. Refresh your customer in a timely manner
  24. Show willingness to assist
  25. Read order notes