Checknotesin DMPDeEscalateUsepowerwordsListen forCustomercuesMake notesof mainreason forthe callShowwillingnessto assistRecapUseKBsRemainconfidentReadordernotesAcknowledgethecustomersconcernRefresh yourcustomer ina timelymannerEngageTake thecustomeralong thejourneyAskrelevantprobingquestionsClearlyexplainMaintain apleasanttoneAcknowledgethe impactthe solutionmay have onthe customerOfferadditionalassistPositivelypositionSet holdexpectationsPitchthesurveyActivelylistenAsk thecustomer ifyou mayplace themon holdProvidebestsolutionChecknotesin DMPDeEscalateUsepowerwordsListen forCustomercuesMake notesof mainreason forthe callShowwillingnessto assistRecapUseKBsRemainconfidentReadordernotesAcknowledgethecustomersconcernRefresh yourcustomer ina timelymannerEngageTake thecustomeralong thejourneyAskrelevantprobingquestionsClearlyexplainMaintain apleasanttoneAcknowledgethe impactthe solutionmay have onthe customerOfferadditionalassistPositivelypositionSet holdexpectationsPitchthesurveyActivelylistenAsk thecustomer ifyou mayplace themon holdProvidebestsolution

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Check notes in DMP
  2. De Escalate
  3. Use power words
  4. Listen for Customer cues
  5. Make notes of main reason for the call
  6. Show willingness to assist
  7. Recap
  8. Use KBs
  9. Remain confident
  10. Read order notes
  11. Acknowledge the customers concern
  12. Refresh your customer in a timely manner
  13. Engage
  14. Take the customer along the journey
  15. Ask relevant probing questions
  16. Clearly explain
  17. Maintain a pleasant tone
  18. Acknowledge the impact the solution may have on the customer
  19. Offer additional assist
  20. Positively position
  21. Set hold expectations
  22. Pitch the survey
  23. Actively listen
  24. Ask the customer if you may place them on hold
  25. Provide best solution