Acknowledge the impact the solution may have on the customer Check notes in DMP De Escalate Show willingness to assist Use KBs Use power words Ask the customer if you may place them on hold Pitch the survey Refresh your customer in a timely manner Provide best solution Acknowledge the customers concern Listen for Customer cues Maintain a pleasant tone Engage Read order notes Recap Ask relevant probing questions Positively position Take the customer along the journey Actively listen Make notes of main reason for the call Set hold expectations Offer additional assist Clearly explain Remain confident Acknowledge the impact the solution may have on the customer Check notes in DMP De Escalate Show willingness to assist Use KBs Use power words Ask the customer if you may place them on hold Pitch the survey Refresh your customer in a timely manner Provide best solution Acknowledge the customers concern Listen for Customer cues Maintain a pleasant tone Engage Read order notes Recap Ask relevant probing questions Positively position Take the customer along the journey Actively listen Make notes of main reason for the call Set hold expectations Offer additional assist Clearly explain Remain confident
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Acknowledge the impact the solution may have on the customer
Check notes in DMP
De Escalate
Show willingness to assist
Use KBs
Use power words
Ask the customer if you may place them on hold
Pitch the survey
Refresh your customer in a timely manner
Provide best solution
Acknowledge the customers concern
Listen for Customer cues
Maintain a pleasant tone
Engage
Read order notes
Recap
Ask relevant probing questions
Positively position
Take the customer along the journey
Actively listen
Make notes of main reason for the call
Set hold expectations
Offer additional assist
Clearly explain
Remain confident