DeEscalateAcknowledgethe impactthe solutionmay have onthe customerRecapUseKBsClearlyexplainRemainconfidentUsepowerwordsOfferadditionalassistActivelylistenChecknotesin DMPMake notesof mainreason forthe callProvidebestsolutionAcknowledgethecustomersconcernReadordernotesSet holdexpectationsPitchthesurveyPositivelypositionAskrelevantprobingquestionsAsk thecustomer ifyou mayplace themon holdRefresh yourcustomer ina timelymannerEngageListen forCustomercuesTake thecustomeralong thejourneyShowwillingnessto assistMaintain apleasanttoneDeEscalateAcknowledgethe impactthe solutionmay have onthe customerRecapUseKBsClearlyexplainRemainconfidentUsepowerwordsOfferadditionalassistActivelylistenChecknotesin DMPMake notesof mainreason forthe callProvidebestsolutionAcknowledgethecustomersconcernReadordernotesSet holdexpectationsPitchthesurveyPositivelypositionAskrelevantprobingquestionsAsk thecustomer ifyou mayplace themon holdRefresh yourcustomer ina timelymannerEngageListen forCustomercuesTake thecustomeralong thejourneyShowwillingnessto assistMaintain apleasanttone

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De Escalate
  2. Acknowledge the impact the solution may have on the customer
  3. Recap
  4. Use KBs
  5. Clearly explain
  6. Remain confident
  7. Use power words
  8. Offer additional assist
  9. Actively listen
  10. Check notes in DMP
  11. Make notes of main reason for the call
  12. Provide best solution
  13. Acknowledge the customers concern
  14. Read order notes
  15. Set hold expectations
  16. Pitch the survey
  17. Positively position
  18. Ask relevant probing questions
  19. Ask the customer if you may place them on hold
  20. Refresh your customer in a timely manner
  21. Engage
  22. Listen for Customer cues
  23. Take the customer along the journey
  24. Show willingness to assist
  25. Maintain a pleasant tone