Acknowledgethe impactthe solutionmay have onthe customerClearlyexplainMake notesof mainreason forthe callAcknowledgethecustomersconcernRemainconfidentShowwillingnessto assistRefresh yourcustomer ina timelymannerOfferadditionalassistReadordernotesEngageProvidebestsolutionListen forCustomercuesMaintain apleasanttoneAsk thecustomer ifyou mayplace themon holdSet holdexpectationsUseKBsTake thecustomeralong thejourneyAskrelevantprobingquestionsDeEscalateChecknotesin DMPPositivelypositionUsepowerwordsRecapPitchthesurveyActivelylistenAcknowledgethe impactthe solutionmay have onthe customerClearlyexplainMake notesof mainreason forthe callAcknowledgethecustomersconcernRemainconfidentShowwillingnessto assistRefresh yourcustomer ina timelymannerOfferadditionalassistReadordernotesEngageProvidebestsolutionListen forCustomercuesMaintain apleasanttoneAsk thecustomer ifyou mayplace themon holdSet holdexpectationsUseKBsTake thecustomeralong thejourneyAskrelevantprobingquestionsDeEscalateChecknotesin DMPPositivelypositionUsepowerwordsRecapPitchthesurveyActivelylisten

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge the impact the solution may have on the customer
  2. Clearly explain
  3. Make notes of main reason for the call
  4. Acknowledge the customers concern
  5. Remain confident
  6. Show willingness to assist
  7. Refresh your customer in a timely manner
  8. Offer additional assist
  9. Read order notes
  10. Engage
  11. Provide best solution
  12. Listen for Customer cues
  13. Maintain a pleasant tone
  14. Ask the customer if you may place them on hold
  15. Set hold expectations
  16. Use KBs
  17. Take the customer along the journey
  18. Ask relevant probing questions
  19. De Escalate
  20. Check notes in DMP
  21. Positively position
  22. Use power words
  23. Recap
  24. Pitch the survey
  25. Actively listen