ActivelylistenOfferadditionalassistAcknowledgethe impactthe solutionmay have onthe customerUsepowerwordsAcknowledgethecustomersconcernProvidebestsolutionChecknotesin DMPRemainconfidentRefresh yourcustomer ina timelymannerRecapPitchthesurveyUseKBsPositivelypositionAskrelevantprobingquestionsAsk thecustomer ifyou mayplace themon holdClearlyexplainTake thecustomeralong thejourneyShowwillingnessto assistSet holdexpectationsEngageReadordernotesMaintain apleasanttoneMake notesof mainreason forthe callListen forCustomercuesDeEscalateActivelylistenOfferadditionalassistAcknowledgethe impactthe solutionmay have onthe customerUsepowerwordsAcknowledgethecustomersconcernProvidebestsolutionChecknotesin DMPRemainconfidentRefresh yourcustomer ina timelymannerRecapPitchthesurveyUseKBsPositivelypositionAskrelevantprobingquestionsAsk thecustomer ifyou mayplace themon holdClearlyexplainTake thecustomeralong thejourneyShowwillingnessto assistSet holdexpectationsEngageReadordernotesMaintain apleasanttoneMake notesof mainreason forthe callListen forCustomercuesDeEscalate

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Actively listen
  2. Offer additional assist
  3. Acknowledge the impact the solution may have on the customer
  4. Use power words
  5. Acknowledge the customers concern
  6. Provide best solution
  7. Check notes in DMP
  8. Remain confident
  9. Refresh your customer in a timely manner
  10. Recap
  11. Pitch the survey
  12. Use KBs
  13. Positively position
  14. Ask relevant probing questions
  15. Ask the customer if you may place them on hold
  16. Clearly explain
  17. Take the customer along the journey
  18. Show willingness to assist
  19. Set hold expectations
  20. Engage
  21. Read order notes
  22. Maintain a pleasant tone
  23. Make notes of main reason for the call
  24. Listen for Customer cues
  25. De Escalate