(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Actively listen
Use KBs
Pitch the survey
De Escalate
Show willingness to assist
Check notes in DMP
Provide best solution
Take the customer along the journey
Positively position
Maintain a pleasant tone
Clearly explain
Make notes of main reason for the call
Set hold expectations
Use power words
Remain confident
Recap
Refresh your customer in a timely manner
Acknowledge the customers concern
Acknowledge the impact the solution may have on the customer