(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Show willingness to assist
Use power words
Use KBs
Listen for Customer cues
Read order notes
Offer additional assist
De Escalate
Take the customer along the journey
Set hold expectations
Check notes in DMP
Provide best solution
Make notes of main reason for the call
Pitch the survey
Clearly explain
Ask the customer if you may place them on hold
Acknowledge the impact the solution may have on the customer
