ClearlyexplainSet holdexpectationsShowwillingnessto assistRemainconfidentMaintain apleasanttoneAsk thecustomer ifyou mayplace themon holdTake thecustomeralong thejourneyProvidebestsolutionDeEscalateChecknotesin DMPEngageAskrelevantprobingquestionsAcknowledgethecustomersconcernReadordernotesPositivelypositionUseKBsPitchthesurveyUsepowerwordsAcknowledgethe impactthe solutionmay have onthe customerRefresh yourcustomer ina timelymannerMake notesof mainreason forthe callRecapOfferadditionalassistActivelylistenListen forCustomercuesClearlyexplainSet holdexpectationsShowwillingnessto assistRemainconfidentMaintain apleasanttoneAsk thecustomer ifyou mayplace themon holdTake thecustomeralong thejourneyProvidebestsolutionDeEscalateChecknotesin DMPEngageAskrelevantprobingquestionsAcknowledgethecustomersconcernReadordernotesPositivelypositionUseKBsPitchthesurveyUsepowerwordsAcknowledgethe impactthe solutionmay have onthe customerRefresh yourcustomer ina timelymannerMake notesof mainreason forthe callRecapOfferadditionalassistActivelylistenListen forCustomercues

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Clearly explain
  2. Set hold expectations
  3. Show willingness to assist
  4. Remain confident
  5. Maintain a pleasant tone
  6. Ask the customer if you may place them on hold
  7. Take the customer along the journey
  8. Provide best solution
  9. De Escalate
  10. Check notes in DMP
  11. Engage
  12. Ask relevant probing questions
  13. Acknowledge the customers concern
  14. Read order notes
  15. Positively position
  16. Use KBs
  17. Pitch the survey
  18. Use power words
  19. Acknowledge the impact the solution may have on the customer
  20. Refresh your customer in a timely manner
  21. Make notes of main reason for the call
  22. Recap
  23. Offer additional assist
  24. Actively listen
  25. Listen for Customer cues