ProvidebestsolutionAcknowledgethecustomersconcernAcknowledgethe impactthe solutionmay have onthe customerRefresh yourcustomer ina timelymannerPitchthesurveyMake notesof mainreason forthe callPositivelypositionMaintain apleasanttoneRecapTake thecustomeralong thejourneyAskrelevantprobingquestionsActivelylistenOfferadditionalassistRemainconfidentUsepowerwordsChecknotesin DMPListen forCustomercuesEngageSet holdexpectationsReadordernotesShowwillingnessto assistAsk thecustomer ifyou mayplace themon holdDeEscalateClearlyexplainUseKBsProvidebestsolutionAcknowledgethecustomersconcernAcknowledgethe impactthe solutionmay have onthe customerRefresh yourcustomer ina timelymannerPitchthesurveyMake notesof mainreason forthe callPositivelypositionMaintain apleasanttoneRecapTake thecustomeralong thejourneyAskrelevantprobingquestionsActivelylistenOfferadditionalassistRemainconfidentUsepowerwordsChecknotesin DMPListen forCustomercuesEngageSet holdexpectationsReadordernotesShowwillingnessto assistAsk thecustomer ifyou mayplace themon holdDeEscalateClearlyexplainUseKBs

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide best solution
  2. Acknowledge the customers concern
  3. Acknowledge the impact the solution may have on the customer
  4. Refresh your customer in a timely manner
  5. Pitch the survey
  6. Make notes of main reason for the call
  7. Positively position
  8. Maintain a pleasant tone
  9. Recap
  10. Take the customer along the journey
  11. Ask relevant probing questions
  12. Actively listen
  13. Offer additional assist
  14. Remain confident
  15. Use power words
  16. Check notes in DMP
  17. Listen for Customer cues
  18. Engage
  19. Set hold expectations
  20. Read order notes
  21. Show willingness to assist
  22. Ask the customer if you may place them on hold
  23. De Escalate
  24. Clearly explain
  25. Use KBs