OfferadditionalassistProvidebestsolutionUseKBsActivelylistenListen forCustomercuesTake thecustomeralong thejourneyShowwillingnessto assistEngageRefresh yourcustomer ina timelymannerPitchthesurveyRecapAcknowledgethecustomersconcernMake notesof mainreason forthe callUsepowerwordsAsk thecustomer ifyou mayplace themon holdPositivelypositionDeEscalateClearlyexplainMaintain apleasanttoneReadordernotesAcknowledgethe impactthe solutionmay have onthe customerRemainconfidentSet holdexpectationsChecknotesin DMPAskrelevantprobingquestionsOfferadditionalassistProvidebestsolutionUseKBsActivelylistenListen forCustomercuesTake thecustomeralong thejourneyShowwillingnessto assistEngageRefresh yourcustomer ina timelymannerPitchthesurveyRecapAcknowledgethecustomersconcernMake notesof mainreason forthe callUsepowerwordsAsk thecustomer ifyou mayplace themon holdPositivelypositionDeEscalateClearlyexplainMaintain apleasanttoneReadordernotesAcknowledgethe impactthe solutionmay have onthe customerRemainconfidentSet holdexpectationsChecknotesin DMPAskrelevantprobingquestions

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer additional assist
  2. Provide best solution
  3. Use KBs
  4. Actively listen
  5. Listen for Customer cues
  6. Take the customer along the journey
  7. Show willingness to assist
  8. Engage
  9. Refresh your customer in a timely manner
  10. Pitch the survey
  11. Recap
  12. Acknowledge the customers concern
  13. Make notes of main reason for the call
  14. Use power words
  15. Ask the customer if you may place them on hold
  16. Positively position
  17. De Escalate
  18. Clearly explain
  19. Maintain a pleasant tone
  20. Read order notes
  21. Acknowledge the impact the solution may have on the customer
  22. Remain confident
  23. Set hold expectations
  24. Check notes in DMP
  25. Ask relevant probing questions