RemainconfidentShowwillingnessto assistRecapRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsListen forCustomercuesMake notesof mainreason forthe callAcknowledgethecustomersconcernPitchthesurveySet holdexpectationsUsepowerwordsOfferadditionalassistChecknotesin DMPMaintain apleasanttoneUseKBsActivelylistenAcknowledgethe impactthe solutionmay have onthe customerPositivelypositionAsk thecustomer ifyou mayplace themon holdReadordernotesDeEscalateTake thecustomeralong thejourneyEngageClearlyexplainProvidebestsolutionRemainconfidentShowwillingnessto assistRecapRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsListen forCustomercuesMake notesof mainreason forthe callAcknowledgethecustomersconcernPitchthesurveySet holdexpectationsUsepowerwordsOfferadditionalassistChecknotesin DMPMaintain apleasanttoneUseKBsActivelylistenAcknowledgethe impactthe solutionmay have onthe customerPositivelypositionAsk thecustomer ifyou mayplace themon holdReadordernotesDeEscalateTake thecustomeralong thejourneyEngageClearlyexplainProvidebestsolution

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remain confident
  2. Show willingness to assist
  3. Recap
  4. Refresh your customer in a timely manner
  5. Ask relevant probing questions
  6. Listen for Customer cues
  7. Make notes of main reason for the call
  8. Acknowledge the customers concern
  9. Pitch the survey
  10. Set hold expectations
  11. Use power words
  12. Offer additional assist
  13. Check notes in DMP
  14. Maintain a pleasant tone
  15. Use KBs
  16. Actively listen
  17. Acknowledge the impact the solution may have on the customer
  18. Positively position
  19. Ask the customer if you may place them on hold
  20. Read order notes
  21. De Escalate
  22. Take the customer along the journey
  23. Engage
  24. Clearly explain
  25. Provide best solution