ProvidebestsolutionShowwillingnessto assistRefresh yourcustomer ina timelymannerRecapEngageActivelylistenSet holdexpectationsOfferadditionalassistClearlyexplainPositivelypositionChecknotesin DMPListen forCustomercuesAcknowledgethe impactthe solutionmay have onthe customerAcknowledgethecustomersconcernRemainconfidentAskrelevantprobingquestionsMaintain apleasanttoneMake notesof mainreason forthe callPitchthesurveyDeEscalateAsk thecustomer ifyou mayplace themon holdUseKBsUsepowerwordsTake thecustomeralong thejourneyReadordernotesProvidebestsolutionShowwillingnessto assistRefresh yourcustomer ina timelymannerRecapEngageActivelylistenSet holdexpectationsOfferadditionalassistClearlyexplainPositivelypositionChecknotesin DMPListen forCustomercuesAcknowledgethe impactthe solutionmay have onthe customerAcknowledgethecustomersconcernRemainconfidentAskrelevantprobingquestionsMaintain apleasanttoneMake notesof mainreason forthe callPitchthesurveyDeEscalateAsk thecustomer ifyou mayplace themon holdUseKBsUsepowerwordsTake thecustomeralong thejourneyReadordernotes

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide best solution
  2. Show willingness to assist
  3. Refresh your customer in a timely manner
  4. Recap
  5. Engage
  6. Actively listen
  7. Set hold expectations
  8. Offer additional assist
  9. Clearly explain
  10. Positively position
  11. Check notes in DMP
  12. Listen for Customer cues
  13. Acknowledge the impact the solution may have on the customer
  14. Acknowledge the customers concern
  15. Remain confident
  16. Ask relevant probing questions
  17. Maintain a pleasant tone
  18. Make notes of main reason for the call
  19. Pitch the survey
  20. De Escalate
  21. Ask the customer if you may place them on hold
  22. Use KBs
  23. Use power words
  24. Take the customer along the journey
  25. Read order notes