(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use power words
De Escalate
Read order notes
Use KBs
Maintain a pleasant tone
Offer additional assist
Engage
Ask the customer if you may place them on hold
Take the customer along the journey
Remain confident
Listen for Customer cues
Make notes of main reason for the call
Pitch the survey
Provide best solution
Actively listen
Ask relevant probing questions
Refresh your customer in a timely manner
Clearly explain
Acknowledge the impact the solution may have on the customer
