(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Recap
Pitch the survey
Make notes of main reason for the call
Actively listen
Engage
Remain confident
De Escalate
Clearly explain
Ask relevant probing questions
Positively position
Listen for Customer cues
Acknowledge the customers concern
Check notes in DMP
Set hold expectations
Use power words
Take the customer along the journey
Offer additional assist
Acknowledge the impact the solution may have on the customer
