ActivelylistenUseKBsPitchthesurveyDeEscalateShowwillingnessto assistChecknotesin DMPProvidebestsolutionTake thecustomeralong thejourneyPositivelypositionMaintain apleasanttoneClearlyexplainMake notesof mainreason forthe callSet holdexpectationsUsepowerwordsRemainconfidentRecapRefresh yourcustomer ina timelymannerAcknowledgethecustomersconcernAcknowledgethe impactthe solutionmay have onthe customerOfferadditionalassistAskrelevantprobingquestionsListen forCustomercuesEngageAsk thecustomer ifyou mayplace themon holdReadordernotesActivelylistenUseKBsPitchthesurveyDeEscalateShowwillingnessto assistChecknotesin DMPProvidebestsolutionTake thecustomeralong thejourneyPositivelypositionMaintain apleasanttoneClearlyexplainMake notesof mainreason forthe callSet holdexpectationsUsepowerwordsRemainconfidentRecapRefresh yourcustomer ina timelymannerAcknowledgethecustomersconcernAcknowledgethe impactthe solutionmay have onthe customerOfferadditionalassistAskrelevantprobingquestionsListen forCustomercuesEngageAsk thecustomer ifyou mayplace themon holdReadordernotes

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Actively listen
  2. Use KBs
  3. Pitch the survey
  4. De Escalate
  5. Show willingness to assist
  6. Check notes in DMP
  7. Provide best solution
  8. Take the customer along the journey
  9. Positively position
  10. Maintain a pleasant tone
  11. Clearly explain
  12. Make notes of main reason for the call
  13. Set hold expectations
  14. Use power words
  15. Remain confident
  16. Recap
  17. Refresh your customer in a timely manner
  18. Acknowledge the customers concern
  19. Acknowledge the impact the solution may have on the customer
  20. Offer additional assist
  21. Ask relevant probing questions
  22. Listen for Customer cues
  23. Engage
  24. Ask the customer if you may place them on hold
  25. Read order notes