(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De Escalate
Check notes in DMP
Use KBs
Acknowledge the customers concern
Provide best solution
Remain confident
Show willingness to assist
Take the customer along the journey
Listen for Customer cues
Recap
Use power words
Make notes of main reason for the call
Positively position
Ask the customer if you may place them on hold
Set hold expectations
Acknowledge the impact the solution may have on the customer
