Acknowledgethe impactthe solutionmay have onthe customerChecknotesin DMPDeEscalateShowwillingnessto assistUseKBsUsepowerwordsAsk thecustomer ifyou mayplace themon holdPitchthesurveyRefresh yourcustomer ina timelymannerProvidebestsolutionAcknowledgethecustomersconcernListen forCustomercuesMaintain apleasanttoneEngageReadordernotesRecapAskrelevantprobingquestionsPositivelypositionTake thecustomeralong thejourneyActivelylistenMake notesof mainreason forthe callSet holdexpectationsOfferadditionalassistClearlyexplainRemainconfidentAcknowledgethe impactthe solutionmay have onthe customerChecknotesin DMPDeEscalateShowwillingnessto assistUseKBsUsepowerwordsAsk thecustomer ifyou mayplace themon holdPitchthesurveyRefresh yourcustomer ina timelymannerProvidebestsolutionAcknowledgethecustomersconcernListen forCustomercuesMaintain apleasanttoneEngageReadordernotesRecapAskrelevantprobingquestionsPositivelypositionTake thecustomeralong thejourneyActivelylistenMake notesof mainreason forthe callSet holdexpectationsOfferadditionalassistClearlyexplainRemainconfident

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge the impact the solution may have on the customer
  2. Check notes in DMP
  3. De Escalate
  4. Show willingness to assist
  5. Use KBs
  6. Use power words
  7. Ask the customer if you may place them on hold
  8. Pitch the survey
  9. Refresh your customer in a timely manner
  10. Provide best solution
  11. Acknowledge the customers concern
  12. Listen for Customer cues
  13. Maintain a pleasant tone
  14. Engage
  15. Read order notes
  16. Recap
  17. Ask relevant probing questions
  18. Positively position
  19. Take the customer along the journey
  20. Actively listen
  21. Make notes of main reason for the call
  22. Set hold expectations
  23. Offer additional assist
  24. Clearly explain
  25. Remain confident