(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refresh your customer in a timely manner
Ask the customer if you may place them on hold
Recap
Read order notes
Use power words
Pitch the survey
Make notes of main reason for the call
Check notes in DMP
Positively position
Engage
Set hold expectations
Listen for Customer cues
Acknowledge the impact the solution may have on the customer
