(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set hold expectations
Use KBs
Remain confident
Make notes of main reason for the call
De Escalate
Use power words
Acknowledge the impact the solution may have on the customer
