OfferadditionalassistancePositivelypositionSet holdexpectationsAskrelevantprobingquestionsActivelylistenClearlyexplainPitchthesurveyRemainconfidentProvidebestsolutionMaintain apleasanttoneReadordernotesMake notesof mainreason forthe callAcknowledgethe impactthe solutionmay have onthe customerShowwillingnessto assistChecknotesin DMPUseKBsListen forCustomercuesEngageTake thecustomeralong thejourneyAcknowledgethecustomersconcernRefresh yourcustomer ina timelymannerAsk thecustomer ifyou mayplace themon holdRecapDeEscalateUsepowerwordsOfferadditionalassistancePositivelypositionSet holdexpectationsAskrelevantprobingquestionsActivelylistenClearlyexplainPitchthesurveyRemainconfidentProvidebestsolutionMaintain apleasanttoneReadordernotesMake notesof mainreason forthe callAcknowledgethe impactthe solutionmay have onthe customerShowwillingnessto assistChecknotesin DMPUseKBsListen forCustomercuesEngageTake thecustomeralong thejourneyAcknowledgethecustomersconcernRefresh yourcustomer ina timelymannerAsk thecustomer ifyou mayplace themon holdRecapDeEscalateUsepowerwords

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer additional assistance
  2. Positively position
  3. Set hold expectations
  4. Ask relevant probing questions
  5. Actively listen
  6. Clearly explain
  7. Pitch the survey
  8. Remain confident
  9. Provide best solution
  10. Maintain a pleasant tone
  11. Read order notes
  12. Make notes of main reason for the call
  13. Acknowledge the impact the solution may have on the customer
  14. Show willingness to assist
  15. Check notes in DMP
  16. Use KBs
  17. Listen for Customer cues
  18. Engage
  19. Take the customer along the journey
  20. Acknowledge the customers concern
  21. Refresh your customer in a timely manner
  22. Ask the customer if you may place them on hold
  23. Recap
  24. De Escalate
  25. Use power words