(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make notes of main reason for the call
Pitch the survey
Show willingness to assist
Engage
Recap
Use KBs
Acknowledge the impact the solution may have on the customer
