(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Clearly explain
De Escalate
Engage
Provide best solution
Show willingness to assist
Pitch the survey
Remain confident
Listen for Customer cues
Ask relevant probing questions
Refresh your customer in a timely manner
Acknowledge the customers concern
Read order notes
Offer additional assistance
Use power words
Ask the customer if you may place them on hold
Actively listen
Use KBs
Make notes of main reason for the call
Positively position
Set hold expectations
Recap
Check notes in DMP
Take the customer along the journey
Acknowledge the impact the solution may have on the customer
