PitchthesurveyEngagePositivelypositionUseKBsMaintain apleasanttoneOfferadditionalassistanceRecapClearlyexplainListen forCustomercuesAskrelevantprobingquestionsReadordernotesAsk thecustomer ifyou mayplace themon holdSet holdexpectationsAcknowledgethe impactthe solutionmay have onthe customerAcknowledgethecustomersconcernChecknotesin DMPUsepowerwordsRefresh yourcustomer ina timelymannerMake notesof mainreason forthe callProvidebestsolutionTake thecustomeralong thejourneyShowwillingnessto assistActivelylistenRemainconfidentDeEscalatePitchthesurveyEngagePositivelypositionUseKBsMaintain apleasanttoneOfferadditionalassistanceRecapClearlyexplainListen forCustomercuesAskrelevantprobingquestionsReadordernotesAsk thecustomer ifyou mayplace themon holdSet holdexpectationsAcknowledgethe impactthe solutionmay have onthe customerAcknowledgethecustomersconcernChecknotesin DMPUsepowerwordsRefresh yourcustomer ina timelymannerMake notesof mainreason forthe callProvidebestsolutionTake thecustomeralong thejourneyShowwillingnessto assistActivelylistenRemainconfidentDeEscalate

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Pitch the survey
  2. Engage
  3. Positively position
  4. Use KBs
  5. Maintain a pleasant tone
  6. Offer additional assistance
  7. Recap
  8. Clearly explain
  9. Listen for Customer cues
  10. Ask relevant probing questions
  11. Read order notes
  12. Ask the customer if you may place them on hold
  13. Set hold expectations
  14. Acknowledge the impact the solution may have on the customer
  15. Acknowledge the customers concern
  16. Check notes in DMP
  17. Use power words
  18. Refresh your customer in a timely manner
  19. Make notes of main reason for the call
  20. Provide best solution
  21. Take the customer along the journey
  22. Show willingness to assist
  23. Actively listen
  24. Remain confident
  25. De Escalate