(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Actively listen
Refresh your customer in a timely manner
De Escalate
Use KBs
Use power words
Make notes of main reason for the call
Maintain a pleasant tone
Engage
Check notes in DMP
Provide best solution
Offer additional assistance
Ask the customer if you may place them on hold
Set hold expectations
Read order notes
Acknowledge the customers concern
Clearly explain
Remain confident
Recap
Ask relevant probing questions
Take the customer along the journey
Show willingness to assist
Positively position
Acknowledge the impact the solution may have on the customer
