(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Clearly explain
Check notes in DMP
Ask relevant probing questions
Positively position
Set hold expectations
Engage
Offer additional assistance
Read order notes
Use power words
Acknowledge the customers concern
Ask the customer if you may place them on hold
Show willingness to assist
Use KBs
Maintain a pleasant tone
Acknowledge the impact the solution may have on the customer