Acknowledgethe impactthe solutionmay have onthe customerShowwillingnessto assistUseKBsReadordernotesAsk thecustomer ifyou mayplace themon holdAskrelevantprobingquestionsUsepowerwordsDeEscalateEngageRecapOfferadditionalassistanceSet holdexpectationsProvidebestsolutionMake notesof mainreason forthe callRemainconfidentRefresh yourcustomer ina timelymannerPositivelypositionActivelylistenTake thecustomeralong thejourneyClearlyexplainAcknowledgethecustomersconcernChecknotesin DMPMaintain apleasanttoneListen forCustomercuesPitchthesurveyAcknowledgethe impactthe solutionmay have onthe customerShowwillingnessto assistUseKBsReadordernotesAsk thecustomer ifyou mayplace themon holdAskrelevantprobingquestionsUsepowerwordsDeEscalateEngageRecapOfferadditionalassistanceSet holdexpectationsProvidebestsolutionMake notesof mainreason forthe callRemainconfidentRefresh yourcustomer ina timelymannerPositivelypositionActivelylistenTake thecustomeralong thejourneyClearlyexplainAcknowledgethecustomersconcernChecknotesin DMPMaintain apleasanttoneListen forCustomercuesPitchthesurvey

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge the impact the solution may have on the customer
  2. Show willingness to assist
  3. Use KBs
  4. Read order notes
  5. Ask the customer if you may place them on hold
  6. Ask relevant probing questions
  7. Use power words
  8. De Escalate
  9. Engage
  10. Recap
  11. Offer additional assistance
  12. Set hold expectations
  13. Provide best solution
  14. Make notes of main reason for the call
  15. Remain confident
  16. Refresh your customer in a timely manner
  17. Positively position
  18. Actively listen
  19. Take the customer along the journey
  20. Clearly explain
  21. Acknowledge the customers concern
  22. Check notes in DMP
  23. Maintain a pleasant tone
  24. Listen for Customer cues
  25. Pitch the survey