(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer additional assistance
Make notes of main reason for the call
Refresh your customer in a timely manner
Check notes in DMP
Show willingness to assist
Pitch the survey
Remain confident
Maintain a pleasant tone
Engage
Take the customer along the journey
Listen for Customer cues
Read order notes
Clearly explain
De Escalate
Acknowledge the impact the solution may have on the customer
