ClearlyexplainChecknotesin DMPAskrelevantprobingquestionsPositivelypositionSet holdexpectationsEngageOfferadditionalassistanceReadordernotesUsepowerwordsAcknowledgethecustomersconcernAsk thecustomer ifyou mayplace themon holdShowwillingnessto assistUseKBsMaintain apleasanttoneAcknowledgethe impactthe solutionmay have onthe customerActivelylistenPitchthesurveyDeEscalateTake thecustomeralong thejourneyRecapProvidebestsolutionRemainconfidentRefresh yourcustomer ina timelymannerListen forCustomercuesMake notesof mainreason forthe callClearlyexplainChecknotesin DMPAskrelevantprobingquestionsPositivelypositionSet holdexpectationsEngageOfferadditionalassistanceReadordernotesUsepowerwordsAcknowledgethecustomersconcernAsk thecustomer ifyou mayplace themon holdShowwillingnessto assistUseKBsMaintain apleasanttoneAcknowledgethe impactthe solutionmay have onthe customerActivelylistenPitchthesurveyDeEscalateTake thecustomeralong thejourneyRecapProvidebestsolutionRemainconfidentRefresh yourcustomer ina timelymannerListen forCustomercuesMake notesof mainreason forthe call

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clearly explain
  2. Check notes in DMP
  3. Ask relevant probing questions
  4. Positively position
  5. Set hold expectations
  6. Engage
  7. Offer additional assistance
  8. Read order notes
  9. Use power words
  10. Acknowledge the customers concern
  11. Ask the customer if you may place them on hold
  12. Show willingness to assist
  13. Use KBs
  14. Maintain a pleasant tone
  15. Acknowledge the impact the solution may have on the customer
  16. Actively listen
  17. Pitch the survey
  18. De Escalate
  19. Take the customer along the journey
  20. Recap
  21. Provide best solution
  22. Remain confident
  23. Refresh your customer in a timely manner
  24. Listen for Customer cues
  25. Make notes of main reason for the call