Acknowledge the impact the solution may have on the customer Ask relevant probing questions Read order notes Use KBs Set hold expectations De Escalate Positively position Check notes in DMP Provide best solution Engage Show willingness to assist Listen for Customer cues Actively listen Recap Acknowledge the customers concern Pitch the survey Use power words Make notes of main reason for the call Ask the customer if you may place them on hold Take the customer along the journey Remain confident Offer additional assistance Maintain a pleasant tone Clearly explain Refresh your customer in a timely manner Acknowledge the impact the solution may have on the customer Ask relevant probing questions Read order notes Use KBs Set hold expectations De Escalate Positively position Check notes in DMP Provide best solution Engage Show willingness to assist Listen for Customer cues Actively listen Recap Acknowledge the customers concern Pitch the survey Use power words Make notes of main reason for the call Ask the customer if you may place them on hold Take the customer along the journey Remain confident Offer additional assistance Maintain a pleasant tone Clearly explain Refresh your customer in a timely manner
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Acknowledge the impact the solution may have on the customer
Ask relevant probing questions
Read order notes
Use KBs
Set hold expectations
De Escalate
Positively position
Check notes in DMP
Provide best solution
Engage
Show willingness to assist
Listen for Customer cues
Actively listen
Recap
Acknowledge the customers concern
Pitch the survey
Use power words
Make notes of main reason for the call
Ask the customer if you may place them on hold
Take the customer along the journey
Remain confident
Offer additional assistance
Maintain a pleasant tone
Clearly explain
Refresh your customer in a timely manner