(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Acknowledge the customers concern
Refresh your customer in a timely manner
Take the customer along the journey
Use KBs
Make notes of main reason for the call
Check notes in DMP
Set hold expectations
Clearly explain
Read order notes
Ask the customer if you may place them on hold
Show willingness to assist
Actively listen
Remain confident
Maintain a pleasant tone
Offer additional assistance
Use power words
Provide best solution
De Escalate
Engage
Acknowledge the impact the solution may have on the customer
