(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Use power words
Maintain a pleasant tone
Make notes of main reason for the call
Refresh your customer in a timely manner
Ask the customer if you may place them on hold
Check notes in DMP
Listen for Customer cues
Positively position
Provide best solution
De Escalate
Ask relevant probing questions
Clearly explain
Set hold expectations
Offer additional assistance
Read order notes
Pitch the survey
Take the customer along the journey
Actively listen
Engage
Recap
Show willingness to assist
Use KBs
Remain confident
Acknowledge the customers concern
Acknowledge the impact the solution may have on the customer
