(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Use power words
Clearly explain
Offer additional assistance
Pitch the survey
Set hold expectations
Acknowledge the customers concern
Read order notes
Positively position
Ask relevant probing questions
Remain confident
Listen for Customer cues
Actively listen
Take the customer along the journey
Ask the customer if you may place them on hold
Refresh your customer in a timely manner
Engage
De Escalate
Make notes of main reason for the call
Acknowledge the impact the solution may have on the customer
