UsepowerwordsChecknotesin DMPActivelylistenDeEscalateUseKBsOfferadditionalassistanceRefresh yourcustomer ina timelymannerRecapEngageAcknowledgethe impactthe solutionmay have onthe customerPitchthesurveyAcknowledgethecustomersconcernAskrelevantprobingquestionsClearlyexplainShowwillingnessto assistPositivelypositionMaintain apleasanttoneTake thecustomeralong thejourneyAsk thecustomer ifyou mayplace themon holdProvidebestsolutionReadordernotesMake notesof mainreason forthe callRemainconfidentListen forCustomercuesSet holdexpectationsUsepowerwordsChecknotesin DMPActivelylistenDeEscalateUseKBsOfferadditionalassistanceRefresh yourcustomer ina timelymannerRecapEngageAcknowledgethe impactthe solutionmay have onthe customerPitchthesurveyAcknowledgethecustomersconcernAskrelevantprobingquestionsClearlyexplainShowwillingnessto assistPositivelypositionMaintain apleasanttoneTake thecustomeralong thejourneyAsk thecustomer ifyou mayplace themon holdProvidebestsolutionReadordernotesMake notesof mainreason forthe callRemainconfidentListen forCustomercuesSet holdexpectations

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use power words
  2. Check notes in DMP
  3. Actively listen
  4. De Escalate
  5. Use KBs
  6. Offer additional assistance
  7. Refresh your customer in a timely manner
  8. Recap
  9. Engage
  10. Acknowledge the impact the solution may have on the customer
  11. Pitch the survey
  12. Acknowledge the customers concern
  13. Ask relevant probing questions
  14. Clearly explain
  15. Show willingness to assist
  16. Positively position
  17. Maintain a pleasant tone
  18. Take the customer along the journey
  19. Ask the customer if you may place them on hold
  20. Provide best solution
  21. Read order notes
  22. Make notes of main reason for the call
  23. Remain confident
  24. Listen for Customer cues
  25. Set hold expectations