(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer additional assistance
Positively position
Set hold expectations
Ask relevant probing questions
Actively listen
Clearly explain
Pitch the survey
Remain confident
Provide best solution
Maintain a pleasant tone
Read order notes
Make notes of main reason for the call
Acknowledge the impact the solution may have on the customer