OfferadditionalassistanceListen forCustomercuesRemainconfidentReadordernotesAcknowledgethecustomersconcernUsepowerwordsUseKBsTake thecustomeralong thejourneyProvidebestsolutionSet holdexpectationsAskrelevantprobingquestionsActivelylistenPitchthesurveyAsk thecustomer ifyou mayplace themon holdPositivelypositionEngageRefresh yourcustomer ina timelymannerChecknotesin DMPAcknowledgethe impactthe solutionmay have onthe customerDeEscalateMake notesof mainreason forthe callShowwillingnessto assistMaintain apleasanttoneClearlyexplainRecapOfferadditionalassistanceListen forCustomercuesRemainconfidentReadordernotesAcknowledgethecustomersconcernUsepowerwordsUseKBsTake thecustomeralong thejourneyProvidebestsolutionSet holdexpectationsAskrelevantprobingquestionsActivelylistenPitchthesurveyAsk thecustomer ifyou mayplace themon holdPositivelypositionEngageRefresh yourcustomer ina timelymannerChecknotesin DMPAcknowledgethe impactthe solutionmay have onthe customerDeEscalateMake notesof mainreason forthe callShowwillingnessto assistMaintain apleasanttoneClearlyexplainRecap

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer additional assistance
  2. Listen for Customer cues
  3. Remain confident
  4. Read order notes
  5. Acknowledge the customers concern
  6. Use power words
  7. Use KBs
  8. Take the customer along the journey
  9. Provide best solution
  10. Set hold expectations
  11. Ask relevant probing questions
  12. Actively listen
  13. Pitch the survey
  14. Ask the customer if you may place them on hold
  15. Positively position
  16. Engage
  17. Refresh your customer in a timely manner
  18. Check notes in DMP
  19. Acknowledge the impact the solution may have on the customer
  20. De Escalate
  21. Make notes of main reason for the call
  22. Show willingness to assist
  23. Maintain a pleasant tone
  24. Clearly explain
  25. Recap