(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Take the customer along the journey
Positively position
Refresh your customer in a timely manner
Recap
Pitch the survey
De Escalate
Ask the customer if you may place them on hold
Provide best solution
Acknowledge the customers concern
Listen for Customer cues
Make notes of main reason for the call
Engage
Use KBs
Actively listen
Maintain a pleasant tone
Remain confident
Clearly explain
Set hold expectations
Check notes in DMP
Show willingness to assist
Read order notes
Use power words
Ask relevant probing questions
Offer additional assistance
Acknowledge the impact the solution may have on the customer
