ClearlyexplainPositivelypositionTake thecustomeralong thejourneyAsk thecustomer ifyou mayplace themon holdMaintain apleasanttoneRecapUseKBsAcknowledgethecustomersconcernOfferadditionalassistanceAcknowledgethe impactthe situationmay have onthe customerMake notesof mainreason forthe callRefresh yourcustomer ina timelymannerPitchthesurveyListen forCustomercuesDeEscalateActivelylistenChecknotesin DMPAskrelevantprobingquestionsProvidebestsolutionReadordernotesUsepowerwordsBleedorangeRemainconfidentFree!Set holdexpectationsShowwillingnessto assistEngageClearlyexplainPositivelypositionTake thecustomeralong thejourneyAsk thecustomer ifyou mayplace themon holdMaintain apleasanttoneRecapUseKBsAcknowledgethecustomersconcernOfferadditionalassistanceAcknowledgethe impactthe situationmay have onthe customerMake notesof mainreason forthe callRefresh yourcustomer ina timelymannerPitchthesurveyListen forCustomercuesDeEscalateActivelylistenChecknotesin DMPAskrelevantprobingquestionsProvidebestsolutionReadordernotesUsepowerwordsBleedorangeRemainconfidentFree!Set holdexpectationsShowwillingnessto assistEngage

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clearly explain
  2. Positively position
  3. Take the customer along the journey
  4. Ask the customer if you may place them on hold
  5. Maintain a pleasant tone
  6. Recap
  7. Use KBs
  8. Acknowledge the customers concern
  9. Offer additional assistance
  10. Acknowledge the impact the situation may have on the customer
  11. Make notes of main reason for the call
  12. Refresh your customer in a timely manner
  13. Pitch the survey
  14. Listen for Customer cues
  15. De Escalate
  16. Actively listen
  17. Check notes in DMP
  18. Ask relevant probing questions
  19. Provide best solution
  20. Read order notes
  21. Use power words
  22. Bleed orange
  23. Remain confident
  24. Free!
  25. Set hold expectations
  26. Show willingness to assist
  27. Engage