OfferadditionalassistanceMaintain apleasanttoneUsepowerwordsUseKBsFree!Take thecustomeralong thejourneyRecapSet holdexpectationsAcknowledgethe impactthe situationmay have onthe customerRemainconfidentListen forCustomercuesAsk thecustomer ifyou mayplace themon holdActivelylistenAcknowledgethecustomersconcernMake notesof mainreason forthe callPitchthesurveyDeEscalateRefresh yourcustomer ina timelymannerPositivelypositionProvidebestsolutionAskrelevantprobingquestionsBleedorangeChecknotesin DMPClearlyexplainReadordernotesEngageShowwillingnessto assistOfferadditionalassistanceMaintain apleasanttoneUsepowerwordsUseKBsFree!Take thecustomeralong thejourneyRecapSet holdexpectationsAcknowledgethe impactthe situationmay have onthe customerRemainconfidentListen forCustomercuesAsk thecustomer ifyou mayplace themon holdActivelylistenAcknowledgethecustomersconcernMake notesof mainreason forthe callPitchthesurveyDeEscalateRefresh yourcustomer ina timelymannerPositivelypositionProvidebestsolutionAskrelevantprobingquestionsBleedorangeChecknotesin DMPClearlyexplainReadordernotesEngageShowwillingnessto assist

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer additional assistance
  2. Maintain a pleasant tone
  3. Use power words
  4. Use KBs
  5. Free!
  6. Take the customer along the journey
  7. Recap
  8. Set hold expectations
  9. Acknowledge the impact the situation may have on the customer
  10. Remain confident
  11. Listen for Customer cues
  12. Ask the customer if you may place them on hold
  13. Actively listen
  14. Acknowledge the customers concern
  15. Make notes of main reason for the call
  16. Pitch the survey
  17. De Escalate
  18. Refresh your customer in a timely manner
  19. Positively position
  20. Provide best solution
  21. Ask relevant probing questions
  22. Bleed orange
  23. Check notes in DMP
  24. Clearly explain
  25. Read order notes
  26. Engage
  27. Show willingness to assist