(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
Listen for Customer cues
Show willingness to assist
Recap
Bleed orange
Ask the customer if you may place them on hold
Pitch the survey
Make notes of main reason for the call
Free!
Positively position
Acknowledge the customers concern
Maintain a pleasant tone
Use power words
Actively listen
Set hold expectations
Use KBs
Provide best solution
Take the customer along the journey
De Escalate
Read order notes
Clearly explain
Check notes in DMP
Offer additional assistance
Engage
Acknowledge the impact the situation may have on the customer
