ProvidebestsolutionChecknotesin DMPPitchthesurveyUseKBsAcknowledgethe impactthe situationmay have onthe customerEngageRemainconfidentTake thecustomeralong thejourneySet holdexpectationsAsk thecustomer ifyou mayplace themon holdPositivelypositionAskrelevantprobingquestionsReadordernotesClearlyexplainRefresh yourcustomer ina timelymannerAcknowledgethecustomersconcernDeEscalateListen forCustomercuesUsepowerwordsBleedorangeMake notesof mainreason forthe callShowwillingnessto assistMaintain apleasanttoneFree!OfferadditionalassistanceActivelylistenRecapProvidebestsolutionChecknotesin DMPPitchthesurveyUseKBsAcknowledgethe impactthe situationmay have onthe customerEngageRemainconfidentTake thecustomeralong thejourneySet holdexpectationsAsk thecustomer ifyou mayplace themon holdPositivelypositionAskrelevantprobingquestionsReadordernotesClearlyexplainRefresh yourcustomer ina timelymannerAcknowledgethecustomersconcernDeEscalateListen forCustomercuesUsepowerwordsBleedorangeMake notesof mainreason forthe callShowwillingnessto assistMaintain apleasanttoneFree!OfferadditionalassistanceActivelylistenRecap

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide best solution
  2. Check notes in DMP
  3. Pitch the survey
  4. Use KBs
  5. Acknowledge the impact the situation may have on the customer
  6. Engage
  7. Remain confident
  8. Take the customer along the journey
  9. Set hold expectations
  10. Ask the customer if you may place them on hold
  11. Positively position
  12. Ask relevant probing questions
  13. Read order notes
  14. Clearly explain
  15. Refresh your customer in a timely manner
  16. Acknowledge the customers concern
  17. De Escalate
  18. Listen for Customer cues
  19. Use power words
  20. Bleed orange
  21. Make notes of main reason for the call
  22. Show willingness to assist
  23. Maintain a pleasant tone
  24. Free!
  25. Offer additional assistance
  26. Actively listen
  27. Recap