(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Show willingness to assist
De Escalate
Pitch the survey
Use power words
Listen for Customer cues
Remain confident
Take the customer along the journey
Bleed orange
Check notes in DMP
Free!
Set hold expectations
Engage
Offer additional assistance
Use KBs
Clearly explain
Recap
Maintain a pleasant tone
Provide best solution
Acknowledge the impact the situation may have on the customer
