(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
Maintain a pleasant tone
De Escalate
Actively listen
Listen for Customer cues
Acknowledge the customers concern
Use power words
Show willingness to assist
Make notes of main reason for the call
Refresh your customer in a timely manner
Offer additional assistance
Ask relevant probing questions
Remain confident
Ask the customer if you may place them on hold
Clearly explain
Set hold expectations
Pitch the survey
Provide best solution
Use KBs
Bleed orange
Recap
Acknowledge the impact the situation may have on the customer
