Ask thecustomer ifyou mayplace themon holdRecapTake thecustomeralong thejourneyUsepowerwordsMaintain apleasanttoneDeEscalateRemainconfidentSet holdexpectationsRefresh yourcustomer ina timelymannerEngagePositivelypositionAcknowledgethecustomersconcernUseKBsProvidebestsolutionPitchthesurveyChecknotesin DMPMake notesof mainreason forthe callFree!ActivelylistenShowwillingnessto assistClearlyexplainListen forCustomercuesAcknowledgethe impactthe situationmay have onthe customerOfferadditionalassistanceAskrelevantprobingquestionsBleedorangeReadordernotesAsk thecustomer ifyou mayplace themon holdRecapTake thecustomeralong thejourneyUsepowerwordsMaintain apleasanttoneDeEscalateRemainconfidentSet holdexpectationsRefresh yourcustomer ina timelymannerEngagePositivelypositionAcknowledgethecustomersconcernUseKBsProvidebestsolutionPitchthesurveyChecknotesin DMPMake notesof mainreason forthe callFree!ActivelylistenShowwillingnessto assistClearlyexplainListen forCustomercuesAcknowledgethe impactthe situationmay have onthe customerOfferadditionalassistanceAskrelevantprobingquestionsBleedorangeReadordernotes

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask the customer if you may place them on hold
  2. Recap
  3. Take the customer along the journey
  4. Use power words
  5. Maintain a pleasant tone
  6. De Escalate
  7. Remain confident
  8. Set hold expectations
  9. Refresh your customer in a timely manner
  10. Engage
  11. Positively position
  12. Acknowledge the customers concern
  13. Use KBs
  14. Provide best solution
  15. Pitch the survey
  16. Check notes in DMP
  17. Make notes of main reason for the call
  18. Free!
  19. Actively listen
  20. Show willingness to assist
  21. Clearly explain
  22. Listen for Customer cues
  23. Acknowledge the impact the situation may have on the customer
  24. Offer additional assistance
  25. Ask relevant probing questions
  26. Bleed orange
  27. Read order notes