(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Maintain a pleasant tone
Take the customer along the journey
De Escalate
Clearly explain
Actively listen
Bleed orange
Remain confident
Acknowledge the customers concern
Listen for Customer cues
Set hold expectations
Recap
Use power words
Check notes in DMP
Free!
Ask relevant probing questions
Offer additional assistance
Positively position
Pitch the survey
Make notes of main reason for the call
Acknowledge the impact the situation may have on the customer
