(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
Clearly explain
Positively position
Take the customer along the journey
Ask the customer if you may place them on hold
Maintain a pleasant tone
Recap
Use KBs
Acknowledge the customers concern
Offer additional assistance
Acknowledge the impact the situation may have on the customer
