(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make notes of main reason for the call
Free!
Read order notes
Recap
Maintain a pleasant tone
Acknowledge the customers concern
Clearly explain
De Escalate
Set hold expectations
Pitch the survey
Listen for Customer cues
Remain confident
Ask relevant probing questions
Show willingness to assist
Actively listen
Provide best solution
Ask the customer if you may place them on hold
Check notes in DMP
Use KBs
Use power words
Bleed orange
Take the customer along the journey
Offer additional assistance
Refresh your customer in a timely manner
Engage
Acknowledge the impact the situation may have on the customer
