ReadordernotesShowwillingnessto assistAcknowledgethecustomersconcernOfferadditionalassistanceAcknowledgethe impactthe situationmay have onthe customerActivelylistenRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsAsk thecustomer ifyou mayplace themon holdListen forCustomercuesTake thecustomeralong thejourneyBleedorangePositivelypositionProvidebestsolutionRecapSet holdexpectationsEngageClearlyexplainFree!UseKBsUsepowerwordsPitchthesurveyDeEscalateMaintain apleasanttoneMake notesof mainreason forthe callChecknotesin DMPRemainconfidentReadordernotesShowwillingnessto assistAcknowledgethecustomersconcernOfferadditionalassistanceAcknowledgethe impactthe situationmay have onthe customerActivelylistenRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsAsk thecustomer ifyou mayplace themon holdListen forCustomercuesTake thecustomeralong thejourneyBleedorangePositivelypositionProvidebestsolutionRecapSet holdexpectationsEngageClearlyexplainFree!UseKBsUsepowerwordsPitchthesurveyDeEscalateMaintain apleasanttoneMake notesof mainreason forthe callChecknotesin DMPRemainconfident

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read order notes
  2. Show willingness to assist
  3. Acknowledge the customers concern
  4. Offer additional assistance
  5. Acknowledge the impact the situation may have on the customer
  6. Actively listen
  7. Refresh your customer in a timely manner
  8. Ask relevant probing questions
  9. Ask the customer if you may place them on hold
  10. Listen for Customer cues
  11. Take the customer along the journey
  12. Bleed orange
  13. Positively position
  14. Provide best solution
  15. Recap
  16. Set hold expectations
  17. Engage
  18. Clearly explain
  19. Free!
  20. Use KBs
  21. Use power words
  22. Pitch the survey
  23. De Escalate
  24. Maintain a pleasant tone
  25. Make notes of main reason for the call
  26. Check notes in DMP
  27. Remain confident