AskrelevantprobingquestionsUsepowerwordsListen forCustomercuesChecknotesin DMPMake notesof mainreason forthe callRemainconfidentRecapShowwillingnessto assistFree!ProvidebestsolutionReadordernotesOfferadditionalassistanceSet holdexpectationsMaintain apleasanttoneTake thecustomeralong thejourneyRefresh yourcustomer ina timelymannerDeEscalateAcknowledgethe impactthe situationmay have onthe customerUseKBsAcknowledgethecustomersconcernAsk thecustomer ifyou mayplace themon holdBleedorangePositivelypositionActivelylistenEngagePitchthesurveyClearlyexplainAskrelevantprobingquestionsUsepowerwordsListen forCustomercuesChecknotesin DMPMake notesof mainreason forthe callRemainconfidentRecapShowwillingnessto assistFree!ProvidebestsolutionReadordernotesOfferadditionalassistanceSet holdexpectationsMaintain apleasanttoneTake thecustomeralong thejourneyRefresh yourcustomer ina timelymannerDeEscalateAcknowledgethe impactthe situationmay have onthe customerUseKBsAcknowledgethecustomersconcernAsk thecustomer ifyou mayplace themon holdBleedorangePositivelypositionActivelylistenEngagePitchthesurveyClearlyexplain

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask relevant probing questions
  2. Use power words
  3. Listen for Customer cues
  4. Check notes in DMP
  5. Make notes of main reason for the call
  6. Remain confident
  7. Recap
  8. Show willingness to assist
  9. Free!
  10. Provide best solution
  11. Read order notes
  12. Offer additional assistance
  13. Set hold expectations
  14. Maintain a pleasant tone
  15. Take the customer along the journey
  16. Refresh your customer in a timely manner
  17. De Escalate
  18. Acknowledge the impact the situation may have on the customer
  19. Use KBs
  20. Acknowledge the customers concern
  21. Ask the customer if you may place them on hold
  22. Bleed orange
  23. Positively position
  24. Actively listen
  25. Engage
  26. Pitch the survey
  27. Clearly explain