(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Acknowledge the customers concern
Ask relevant probing questions
Positively position
Make notes of main reason for the call
Remain confident
Ask the customer if you may place them on hold
Clearly explain
Offer additional assistance
Refresh your customer in a timely manner
Take the customer along the journey
Set hold expectations
Recap
De Escalate
Pitch the survey
Read order notes
Bleed orange
Provide best solution
Use power words
Actively listen
Use KBs
Check notes in DMP
Engage
Maintain a pleasant tone
Show willingness to assist
Acknowledge the impact the situation may have on the customer
