RecapAcknowledgethe impactthe situationmay have onthe customerRemainconfidentProvidebestsolutionActivelylistenUseKBsTake thecustomeralong thejourneyOfferadditionalassistanceUsepowerwordsSet holdexpectationsClearlyexplainAcknowledgethecustomersconcernListen forCustomercuesMaintain apleasanttoneAskrelevantprobingquestionsReadordernotesMake notesof mainreason forthe callDeEscalateAsk thecustomer ifyou mayplace themon holdBleedorangeShowwillingnessto assistPositivelypositionChecknotesin DMPRefresh yourcustomer ina timelymannerPitchthesurveyEngageRecapAcknowledgethe impactthe situationmay have onthe customerRemainconfidentProvidebestsolutionActivelylistenUseKBsTake thecustomeralong thejourneyOfferadditionalassistanceUsepowerwordsSet holdexpectationsClearlyexplainAcknowledgethecustomersconcernListen forCustomercuesMaintain apleasanttoneAskrelevantprobingquestionsReadordernotesMake notesof mainreason forthe callDeEscalateAsk thecustomer ifyou mayplace themon holdBleedorangeShowwillingnessto assistPositivelypositionChecknotesin DMPRefresh yourcustomer ina timelymannerPitchthesurveyEngage

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. Acknowledge the impact the situation may have on the customer
  3. Remain confident
  4. Provide best solution
  5. Actively listen
  6. Use KBs
  7. Take the customer along the journey
  8. Offer additional assistance
  9. Use power words
  10. Set hold expectations
  11. Clearly explain
  12. Acknowledge the customers concern
  13. Listen for Customer cues
  14. Maintain a pleasant tone
  15. Ask relevant probing questions
  16. Read order notes
  17. Make notes of main reason for the call
  18. De Escalate
  19. Ask the customer if you may place them on hold
  20. Bleed orange
  21. Show willingness to assist
  22. Positively position
  23. Check notes in DMP
  24. Refresh your customer in a timely manner
  25. Pitch the survey
  26. Engage