(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Recap
Use KBs
Listen for Customer cues
Engage
Take the customer along the journey
Show willingness to assist
Actively listen
Remain confident
Ask the customer if you may place them on hold
Set hold expectations
Bleed orange
Read order notes
Acknowledge the customers concern
Acknowledge the impact the situation may have on the customer