(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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De Escalate
Refresh your customer in a timely manner
Clearly explain
Pitch the survey
Set hold expectations
Offer additional assistance
Show willingness to assist
Ask relevant probing questions
Recap
Use power words
Make notes of main reason for the call
Use KBs
Acknowledge the customers concern
Provide best solution
Remain confident
Read order notes
Check notes in DMP
Actively listen
Ask the customer if you may place them on hold
Engage
Positively position
Bleed orange
Acknowledge the impact the situation may have on the customer
