RecapUseKBsListen forCustomercuesEngageTake thecustomeralong thejourneyShowwillingnessto assistActivelylistenRemainconfidentAsk thecustomer ifyou mayplace themon holdSet holdexpectationsBleedorangeReadordernotesAcknowledgethecustomersconcernAcknowledgethe impactthe situationmay have onthe customerRefresh yourcustomer ina timelymannerPositivelypositionMake notesof mainreason forthe callProvidebestsolutionClearlyexplainAskrelevantprobingquestionsMaintain apleasanttoneOfferadditionalassistanceChecknotesin DMPPitchthesurveyUsepowerwordsDeEscalateRecapUseKBsListen forCustomercuesEngageTake thecustomeralong thejourneyShowwillingnessto assistActivelylistenRemainconfidentAsk thecustomer ifyou mayplace themon holdSet holdexpectationsBleedorangeReadordernotesAcknowledgethecustomersconcernAcknowledgethe impactthe situationmay have onthe customerRefresh yourcustomer ina timelymannerPositivelypositionMake notesof mainreason forthe callProvidebestsolutionClearlyexplainAskrelevantprobingquestionsMaintain apleasanttoneOfferadditionalassistanceChecknotesin DMPPitchthesurveyUsepowerwordsDeEscalate

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. Use KBs
  3. Listen for Customer cues
  4. Engage
  5. Take the customer along the journey
  6. Show willingness to assist
  7. Actively listen
  8. Remain confident
  9. Ask the customer if you may place them on hold
  10. Set hold expectations
  11. Bleed orange
  12. Read order notes
  13. Acknowledge the customers concern
  14. Acknowledge the impact the situation may have on the customer
  15. Refresh your customer in a timely manner
  16. Positively position
  17. Make notes of main reason for the call
  18. Provide best solution
  19. Clearly explain
  20. Ask relevant probing questions
  21. Maintain a pleasant tone
  22. Offer additional assistance
  23. Check notes in DMP
  24. Pitch the survey
  25. Use power words
  26. De Escalate