(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use power words
Set hold expectations
Show willingness to assist
Listen for Customer cues
Provide best solution
Offer additional assistance
Acknowledge the impact the situation may have on the customer
