(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refresh your customer in a timely manner
Ask the customer if you may place them on hold
De Escalate
Positively position
Pitch the survey
Listen for Customer cues
Use power words
Recap
Acknowledge the customers concern
Use KBs
Read order notes
Set hold expectations
Check notes in DMP
Ask relevant probing questions
Engage
Offer additional assistance
Actively listen
Clearly explain
Take the customer along the journey
Maintain a pleasant tone
Acknowledge the impact the situation may have on the customer
