(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask the customer if you may place them on hold
Provide best solution
Set hold expectations
Recap
Bleed orange
Take the customer along the journey
Maintain a pleasant tone
Clearly explain
Acknowledge the customers concern
De Escalate
Remain confident
Actively listen
Check notes in DMP
Engage
Offer additional assistance
Ask relevant probing questions
Show willingness to assist
Use power words
Pitch the survey
Positively position
Acknowledge the impact the situation may have on the customer
