(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
Check notes in DMP
Read order notes
Positively position
Listen for Customer cues
Provide best solution
De Escalate
Actively listen
Make notes of main reason for the call
Show willingness to assist
Bleed orange
Offer additional assistance
Acknowledge the customers concern
Recap
Use power words
Set hold expectations
Acknowledge the impact the situation may have on the customer
