PitchthesurveyPositivelypositionTake thecustomeralong thejourneyListen forCustomercuesAcknowledgethecustomersconcernUsepowerwordsAcknowledgethe impactthe situationmay have onthe customerChecknotesin DMPUseKBsSet holdexpectationsAsk thecustomer ifyou mayplace themon holdRefresh yourcustomer ina timelymannerShowwillingnessto assistActivelylistenDeEscalateMaintain apleasanttoneMake notesof mainreason forthe callProvidebestsolutionBleedorangeClearlyexplainRecapOfferadditionalassistanceReadordernotesEngageAskrelevantprobingquestionsRemainconfidentPitchthesurveyPositivelypositionTake thecustomeralong thejourneyListen forCustomercuesAcknowledgethecustomersconcernUsepowerwordsAcknowledgethe impactthe situationmay have onthe customerChecknotesin DMPUseKBsSet holdexpectationsAsk thecustomer ifyou mayplace themon holdRefresh yourcustomer ina timelymannerShowwillingnessto assistActivelylistenDeEscalateMaintain apleasanttoneMake notesof mainreason forthe callProvidebestsolutionBleedorangeClearlyexplainRecapOfferadditionalassistanceReadordernotesEngageAskrelevantprobingquestionsRemainconfident

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pitch the survey
  2. Positively position
  3. Take the customer along the journey
  4. Listen for Customer cues
  5. Acknowledge the customers concern
  6. Use power words
  7. Acknowledge the impact the situation may have on the customer
  8. Check notes in DMP
  9. Use KBs
  10. Set hold expectations
  11. Ask the customer if you may place them on hold
  12. Refresh your customer in a timely manner
  13. Show willingness to assist
  14. Actively listen
  15. De Escalate
  16. Maintain a pleasant tone
  17. Make notes of main reason for the call
  18. Provide best solution
  19. Bleed orange
  20. Clearly explain
  21. Recap
  22. Offer additional assistance
  23. Read order notes
  24. Engage
  25. Ask relevant probing questions
  26. Remain confident