(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pitch the survey
Recap
De Escalate
Engage
Clearly explain
Check notes in DMP
Listen for Customer cues
Use KBs
Use power words
Positively position
Acknowledge the customers concern
Ask relevant probing questions
Refresh your customer in a timely manner
Take the customer along the journey
Set hold expectations
Actively listen
Provide best solution
Ask the customer if you may place them on hold
Remain confident
Maintain a pleasant tone
Offer additional assistance
Bleed orange
Read order notes
Show willingness to assist
Acknowledge the impact the situation may have on the customer
