Refresh yourcustomer ina timelymannerClearlyexplainMaintain apleasanttoneAcknowledgethecustomersconcernAcknowledgethe impactthe situationmay have onthe customerBleedorangeEngageDeEscalateMake notesof mainreason forthe callReadordernotesTake thecustomeralong thejourneyUseKBsOfferadditionalassistancePositivelypositionUsepowerwordsListen forCustomercuesChecknotesin DMPActivelylistenPitchthesurveyShowwillingnessto assistAsk thecustomer ifyou mayplace themon holdAskrelevantprobingquestionsRecapRemainconfidentSet holdexpectationsProvidebestsolutionRefresh yourcustomer ina timelymannerClearlyexplainMaintain apleasanttoneAcknowledgethecustomersconcernAcknowledgethe impactthe situationmay have onthe customerBleedorangeEngageDeEscalateMake notesof mainreason forthe callReadordernotesTake thecustomeralong thejourneyUseKBsOfferadditionalassistancePositivelypositionUsepowerwordsListen forCustomercuesChecknotesin DMPActivelylistenPitchthesurveyShowwillingnessto assistAsk thecustomer ifyou mayplace themon holdAskrelevantprobingquestionsRecapRemainconfidentSet holdexpectationsProvidebestsolution

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refresh your customer in a timely manner
  2. Clearly explain
  3. Maintain a pleasant tone
  4. Acknowledge the customers concern
  5. Acknowledge the impact the situation may have on the customer
  6. Bleed orange
  7. Engage
  8. De Escalate
  9. Make notes of main reason for the call
  10. Read order notes
  11. Take the customer along the journey
  12. Use KBs
  13. Offer additional assistance
  14. Positively position
  15. Use power words
  16. Listen for Customer cues
  17. Check notes in DMP
  18. Actively listen
  19. Pitch the survey
  20. Show willingness to assist
  21. Ask the customer if you may place them on hold
  22. Ask relevant probing questions
  23. Recap
  24. Remain confident
  25. Set hold expectations
  26. Provide best solution