Maintain apleasanttoneBleedorangeRemainconfidentPositivelypositionProvidebestsolutionMake notesof mainreason forthe callActivelylistenDeEscalateUsepowerwordsReadordernotesRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsSet holdexpectationsListen forCustomercuesRecapEngageAsk thecustomer ifyou mayplace themon holdClearlyexplainOfferadditionalassistanceTake thecustomeralong thejourneyChecknotesin DMPAcknowledgethe impactthe situationmay have onthe customerShowwillingnessto assistUseKBsPitchthesurveyAcknowledgethecustomersconcernMaintain apleasanttoneBleedorangeRemainconfidentPositivelypositionProvidebestsolutionMake notesof mainreason forthe callActivelylistenDeEscalateUsepowerwordsReadordernotesRefresh yourcustomer ina timelymannerAskrelevantprobingquestionsSet holdexpectationsListen forCustomercuesRecapEngageAsk thecustomer ifyou mayplace themon holdClearlyexplainOfferadditionalassistanceTake thecustomeralong thejourneyChecknotesin DMPAcknowledgethe impactthe situationmay have onthe customerShowwillingnessto assistUseKBsPitchthesurveyAcknowledgethecustomersconcern

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain a pleasant tone
  2. Bleed orange
  3. Remain confident
  4. Positively position
  5. Provide best solution
  6. Make notes of main reason for the call
  7. Actively listen
  8. De Escalate
  9. Use power words
  10. Read order notes
  11. Refresh your customer in a timely manner
  12. Ask relevant probing questions
  13. Set hold expectations
  14. Listen for Customer cues
  15. Recap
  16. Engage
  17. Ask the customer if you may place them on hold
  18. Clearly explain
  19. Offer additional assistance
  20. Take the customer along the journey
  21. Check notes in DMP
  22. Acknowledge the impact the situation may have on the customer
  23. Show willingness to assist
  24. Use KBs
  25. Pitch the survey
  26. Acknowledge the customers concern