(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Make notes of main reason for the call
Ask relevant probing questions
Maintain a pleasant tone
Show willingness to assist
Actively listen
Take the customer along the journey
Bleed orange
Recap
Listen for Customer cues
Set hold expectations
Pitch the survey
Engage
Check notes in DMP
Acknowledge the customers concern
Refresh your customer in a timely manner
De Escalate
Read order notes
Clearly explain
Use KBs
Remain confident
Positively position
Ask the customer if you may place them on hold
Use power words
Acknowledge the impact the situation may have on the customer
