UsepowerwordsRecapMake notesof mainreason forthe callAcknowledgethe impactthe situationmay have onthe customerMaintain apleasanttoneChecknotesin DMPSet holdexpectationsBleedorangeListen forCustomercuesPitchthesurveyAcknowledgethecustomersconcernRemainconfidentProvidebestsolutionUseKBsClearlyexplainShowwillingnessto assistDeEscalateAskrelevantprobingquestionsOfferadditionalassistanceReadordernotesPositivelypositionEngageActivelylistenTake thecustomeralong thejourneyAsk thecustomer ifyou mayplace themon holdRefresh yourcustomer ina timelymannerUsepowerwordsRecapMake notesof mainreason forthe callAcknowledgethe impactthe situationmay have onthe customerMaintain apleasanttoneChecknotesin DMPSet holdexpectationsBleedorangeListen forCustomercuesPitchthesurveyAcknowledgethecustomersconcernRemainconfidentProvidebestsolutionUseKBsClearlyexplainShowwillingnessto assistDeEscalateAskrelevantprobingquestionsOfferadditionalassistanceReadordernotesPositivelypositionEngageActivelylistenTake thecustomeralong thejourneyAsk thecustomer ifyou mayplace themon holdRefresh yourcustomer ina timelymanner

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use power words
  2. Recap
  3. Make notes of main reason for the call
  4. Acknowledge the impact the situation may have on the customer
  5. Maintain a pleasant tone
  6. Check notes in DMP
  7. Set hold expectations
  8. Bleed orange
  9. Listen for Customer cues
  10. Pitch the survey
  11. Acknowledge the customers concern
  12. Remain confident
  13. Provide best solution
  14. Use KBs
  15. Clearly explain
  16. Show willingness to assist
  17. De Escalate
  18. Ask relevant probing questions
  19. Offer additional assistance
  20. Read order notes
  21. Positively position
  22. Engage
  23. Actively listen
  24. Take the customer along the journey
  25. Ask the customer if you may place them on hold
  26. Refresh your customer in a timely manner