(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pitch the survey
Positively position
Take the customer along the journey
Listen for Customer cues
Acknowledge the customers concern
Use power words
Acknowledge the impact the situation may have on the customer