(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Maintain a pleasant tone
Bleed orange
Remain confident
Positively position
Provide best solution
Make notes of main reason for the call
Actively listen
De Escalate
Use power words
Read order notes
Refresh your customer in a timely manner
Ask relevant probing questions
Set hold expectations
Listen for Customer cues
Recap
Engage
Ask the customer if you may place them on hold
Clearly explain
Offer additional assistance
Take the customer along the journey
Check notes in DMP
Acknowledge the impact the situation may have on the customer
