(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Refresh your customer in a timely manner
Smile
Ask relevant probing questions
Positively position
Set hold expectations
Recap
Actively listen
Listen for Customer cues
Bleed orange
Ask the customer if you may place them on hold
Take the customer along the journey
Remain confident
Maintain a pleasant tone
Make notes of main reason for the call
Use power words
De Escalate
Read order notes
Show willingness to assist
Engage
Acknowledge the customers concern
Check notes in DMP
Pitch the survey
Use KBs
Acknowledge the impact the situation may have on the customer
