Showwillingnessto assistSmileRemainconfidentAsk thecustomer ifyou mayplace themon holdPositivelypositionAcknowledgethe impactthe situationmay have onthe customerBleedorangeAskrelevantprobingquestionsPitchthesurveyUseKBsReadordernotesActivelylistenDeEscalateMaintain apleasanttoneAcknowledgethecustomersconcernUsepowerwordsSet holdexpectationsChecknotesin DMPRefresh yourcustomer ina timelymannerListen forCustomercuesProvidebestsolutionEngageClearlyexplainMake notesof mainreason forthe callOfferadditionalassistanceTake thecustomeralong thejourneyRecapShowwillingnessto assistSmileRemainconfidentAsk thecustomer ifyou mayplace themon holdPositivelypositionAcknowledgethe impactthe situationmay have onthe customerBleedorangeAskrelevantprobingquestionsPitchthesurveyUseKBsReadordernotesActivelylistenDeEscalateMaintain apleasanttoneAcknowledgethecustomersconcernUsepowerwordsSet holdexpectationsChecknotesin DMPRefresh yourcustomer ina timelymannerListen forCustomercuesProvidebestsolutionEngageClearlyexplainMake notesof mainreason forthe callOfferadditionalassistanceTake thecustomeralong thejourneyRecap

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show willingness to assist
  2. Smile
  3. Remain confident
  4. Ask the customer if you may place them on hold
  5. Positively position
  6. Acknowledge the impact the situation may have on the customer
  7. Bleed orange
  8. Ask relevant probing questions
  9. Pitch the survey
  10. Use KBs
  11. Read order notes
  12. Actively listen
  13. De Escalate
  14. Maintain a pleasant tone
  15. Acknowledge the customers concern
  16. Use power words
  17. Set hold expectations
  18. Check notes in DMP
  19. Refresh your customer in a timely manner
  20. Listen for Customer cues
  21. Provide best solution
  22. Engage
  23. Clearly explain
  24. Make notes of main reason for the call
  25. Offer additional assistance
  26. Take the customer along the journey
  27. Recap