(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Read order notes
Bleed orange
Offer additional assistance
Ask relevant probing questions
Use power words
Pitch the survey
Provide best solution
Remain confident
Take the customer along the journey
De Escalate
Make notes of main reason for the call
Actively listen
Recap
Ask the customer if you may place them on hold
Check notes in DMP
Acknowledge the customers concern
Maintain a pleasant tone
Listen for Customer cues
Use KBs
Refresh your customer in a timely manner
Positively position
Clearly explain
Smile
Engage
Acknowledge the impact the situation may have on the customer
