(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Check notes in DMP
Read order notes
Actively listen
Clearly explain
Pitch the survey
Smile
Acknowledge the customers concern
Refresh your customer in a timely manner
De Escalate
Remain confident
Positively position
Engage
Offer additional assistance
Recap
Set hold expectations
Acknowledge the impact the situation may have on the customer
