RecapDeEscalateClearlyexplainProvidebestsolutionPositivelypositionMaintain apleasanttoneTake thecustomeralong thejourneyAcknowledgethe impactthe situationmay have onthe customerRemainconfidentAsk thecustomer ifyou mayplace themon holdShowwillingnessto assistOfferadditionalassistanceChecknotesin DMPAskrelevantprobingquestionsSmileMake notesof mainreason forthe callEngagePitchthesurveyAcknowledgethecustomersconcernBleedorangeReadordernotesUseKBsActivelylistenListen forCustomercuesSet holdexpectationsRefresh yourcustomer ina timelymannerUsepowerwordsRecapDeEscalateClearlyexplainProvidebestsolutionPositivelypositionMaintain apleasanttoneTake thecustomeralong thejourneyAcknowledgethe impactthe situationmay have onthe customerRemainconfidentAsk thecustomer ifyou mayplace themon holdShowwillingnessto assistOfferadditionalassistanceChecknotesin DMPAskrelevantprobingquestionsSmileMake notesof mainreason forthe callEngagePitchthesurveyAcknowledgethecustomersconcernBleedorangeReadordernotesUseKBsActivelylistenListen forCustomercuesSet holdexpectationsRefresh yourcustomer ina timelymannerUsepowerwords

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap
  2. De Escalate
  3. Clearly explain
  4. Provide best solution
  5. Positively position
  6. Maintain a pleasant tone
  7. Take the customer along the journey
  8. Acknowledge the impact the situation may have on the customer
  9. Remain confident
  10. Ask the customer if you may place them on hold
  11. Show willingness to assist
  12. Offer additional assistance
  13. Check notes in DMP
  14. Ask relevant probing questions
  15. Smile
  16. Make notes of main reason for the call
  17. Engage
  18. Pitch the survey
  19. Acknowledge the customers concern
  20. Bleed orange
  21. Read order notes
  22. Use KBs
  23. Actively listen
  24. Listen for Customer cues
  25. Set hold expectations
  26. Refresh your customer in a timely manner
  27. Use power words