Make notesof mainreason forthe callOfferadditionalassistanceBleedorangeActivelylistenClearlyexplainAskrelevantprobingquestionsAcknowledgethe impactthe situationmay have onthe customerRefresh yourcustomer ina timelymannerRecapUseKBsSet holdexpectationsPitchthesurveyUsepowerwordsPositivelypositionProvidebestsolutionMaintain apleasanttoneTake thecustomeralong thejourneyEngageAsk thecustomer ifyou mayplace themon holdShowwillingnessto assistReadordernotesDeEscalateAcknowledgethecustomersconcernRemainconfidentChecknotesin DMPSmileListen forCustomercuesMake notesof mainreason forthe callOfferadditionalassistanceBleedorangeActivelylistenClearlyexplainAskrelevantprobingquestionsAcknowledgethe impactthe situationmay have onthe customerRefresh yourcustomer ina timelymannerRecapUseKBsSet holdexpectationsPitchthesurveyUsepowerwordsPositivelypositionProvidebestsolutionMaintain apleasanttoneTake thecustomeralong thejourneyEngageAsk thecustomer ifyou mayplace themon holdShowwillingnessto assistReadordernotesDeEscalateAcknowledgethecustomersconcernRemainconfidentChecknotesin DMPSmileListen forCustomercues

Customer Effort BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make notes of main reason for the call
  2. Offer additional assistance
  3. Bleed orange
  4. Actively listen
  5. Clearly explain
  6. Ask relevant probing questions
  7. Acknowledge the impact the situation may have on the customer
  8. Refresh your customer in a timely manner
  9. Recap
  10. Use KBs
  11. Set hold expectations
  12. Pitch the survey
  13. Use power words
  14. Positively position
  15. Provide best solution
  16. Maintain a pleasant tone
  17. Take the customer along the journey
  18. Engage
  19. Ask the customer if you may place them on hold
  20. Show willingness to assist
  21. Read order notes
  22. De Escalate
  23. Acknowledge the customers concern
  24. Remain confident
  25. Check notes in DMP
  26. Smile
  27. Listen for Customer cues