(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Positively position
De Escalate
Set hold expectations
Make notes of main reason for the call
Listen for Customer cues
Show willingness to assist
Clearly explain
Ask relevant probing questions
Read order notes
Ask the customer if you may place them on hold
Bleed orange
Actively listen
Acknowledge the customers concern
Remain confident
Recap
Provide best solution
Refresh your customer in a timely manner
Acknowledge the impact the situation may have on the customer
