(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Smile
Positively position
Refresh your customer in a timely manner
Ask relevant probing questions
Actively listen
De Escalate
Engage
Offer additional assistance
Ask the customer if you may place them on hold
Maintain a pleasant tone
Pitch the survey
Bleed orange
Check notes in DMP
Acknowledge the customers concern
Read order notes
Listen for Customer cues
Remain confident
Make notes of main reason for the call
Set hold expectations
Show willingness to assist
Use KBs
Acknowledge the impact the situation may have on the customer
