OfferedpropertytourNegativebodylanguageNoformalgreetingCloseddoorMade to feel Iwas aninconvenienceOfferedalternativesinstead ofsaying no.AnsweredPhonewithin 3ringsMaintainedpositiveattitudeAsked greatquestions toassist mebetterCould nothelp orofferalternativesWorenametagUnknowledgeableSpokenegatively ofcompany/coworkersIntroducedstaff/ teammemberspresentVeryknowledgeableFollow upreturned(email/phone)Unavailablewith nonoticeablecommunicationon returnImpatientUnprofessionalattireAsked toschedule anappointmentGreatactivelistenerDid notacknowledgearrivalIgnoredFriendlygreetingOfferedpropertytourNegativebodylanguageNoformalgreetingCloseddoorMade to feel Iwas aninconvenienceOfferedalternativesinstead ofsaying no.AnsweredPhonewithin 3ringsMaintainedpositiveattitudeAsked greatquestions toassist mebetterCould nothelp orofferalternativesWorenametagUnknowledgeableSpokenegatively ofcompany/coworkersIntroducedstaff/ teammemberspresentVeryknowledgeableFollow upreturned(email/phone)Unavailablewith nonoticeablecommunicationon returnImpatientUnprofessionalattireAsked toschedule anappointmentGreatactivelistenerDid notacknowledgearrivalIgnoredFriendlygreeting

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offered property tour
  2. Negative body language
  3. No formal greeting
  4. Closed door
  5. Made to feel I was an inconvenience
  6. Offered alternatives instead of saying no.
  7. Answered Phone within 3 rings
  8. Maintained positive attitude
  9. Asked great questions to assist me better
  10. Could not help or offer alternatives
  11. Wore name tag
  12. Unknowledgeable
  13. Spoke negatively of company/ coworkers
  14. Introduced staff/ team members present
  15. Very knowledgeable
  16. Follow up returned (email/phone)
  17. Unavailable with no noticeable communication on return
  18. Impatient
  19. Unprofessional attire
  20. Asked to schedule an appointment
  21. Great active listener
  22. Did not acknowledge arrival
  23. Ignored
  24. Friendly greeting