IgnoredUnavailablewith nonoticeablecommunicationon returnWorenametagSpokenegatively ofcompany/coworkersOfferedpropertytourFriendlygreetingImpatientAnsweredPhonewithin 3ringsMaintainedpositiveattitudeGreatactivelistenerCould nothelp orofferalternativesMade to feel Iwas aninconvenienceNegativebodylanguageAsked toschedule anappointmentUnprofessionalattireCloseddoorVeryknowledgeableNoformalgreetingFollow upreturned(email/phone)Asked greatquestions toassist mebetterOfferedalternativesinstead ofsaying no.Introducedstaff/ teammemberspresentUnknowledgeableDid notacknowledgearrivalIgnoredUnavailablewith nonoticeablecommunicationon returnWorenametagSpokenegatively ofcompany/coworkersOfferedpropertytourFriendlygreetingImpatientAnsweredPhonewithin 3ringsMaintainedpositiveattitudeGreatactivelistenerCould nothelp orofferalternativesMade to feel Iwas aninconvenienceNegativebodylanguageAsked toschedule anappointmentUnprofessionalattireCloseddoorVeryknowledgeableNoformalgreetingFollow upreturned(email/phone)Asked greatquestions toassist mebetterOfferedalternativesinstead ofsaying no.Introducedstaff/ teammemberspresentUnknowledgeableDid notacknowledgearrival

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ignored
  2. Unavailable with no noticeable communication on return
  3. Wore name tag
  4. Spoke negatively of company/ coworkers
  5. Offered property tour
  6. Friendly greeting
  7. Impatient
  8. Answered Phone within 3 rings
  9. Maintained positive attitude
  10. Great active listener
  11. Could not help or offer alternatives
  12. Made to feel I was an inconvenience
  13. Negative body language
  14. Asked to schedule an appointment
  15. Unprofessional attire
  16. Closed door
  17. Very knowledgeable
  18. No formal greeting
  19. Follow up returned (email/phone)
  20. Asked great questions to assist me better
  21. Offered alternatives instead of saying no.
  22. Introduced staff/ team members present
  23. Unknowledgeable
  24. Did not acknowledge arrival