IgnoredMade to feel Iwas aninconvenienceOfferedpropertytourUnavailablewith nonoticeablecommunicationon returnSpokenegatively ofcompany/coworkersUnknowledgeableOfferedalternativesinstead ofsaying no.Follow upreturned(email/phone)NoformalgreetingAnsweredPhonewithin 3ringsIntroducedstaff/ teammemberspresentNegativebodylanguageUnprofessionalattireAsked greatquestions toassist mebetterCould nothelp orofferalternativesAsked toschedule anappointmentWorenametagDid notacknowledgearrivalGreatactivelistenerVeryknowledgeableMaintainedpositiveattitudeFriendlygreetingImpatientCloseddoorIgnoredMade to feel Iwas aninconvenienceOfferedpropertytourUnavailablewith nonoticeablecommunicationon returnSpokenegatively ofcompany/coworkersUnknowledgeableOfferedalternativesinstead ofsaying no.Follow upreturned(email/phone)NoformalgreetingAnsweredPhonewithin 3ringsIntroducedstaff/ teammemberspresentNegativebodylanguageUnprofessionalattireAsked greatquestions toassist mebetterCould nothelp orofferalternativesAsked toschedule anappointmentWorenametagDid notacknowledgearrivalGreatactivelistenerVeryknowledgeableMaintainedpositiveattitudeFriendlygreetingImpatientCloseddoor

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ignored
  2. Made to feel I was an inconvenience
  3. Offered property tour
  4. Unavailable with no noticeable communication on return
  5. Spoke negatively of company/ coworkers
  6. Unknowledgeable
  7. Offered alternatives instead of saying no.
  8. Follow up returned (email/phone)
  9. No formal greeting
  10. Answered Phone within 3 rings
  11. Introduced staff/ team members present
  12. Negative body language
  13. Unprofessional attire
  14. Asked great questions to assist me better
  15. Could not help or offer alternatives
  16. Asked to schedule an appointment
  17. Wore name tag
  18. Did not acknowledge arrival
  19. Great active listener
  20. Very knowledgeable
  21. Maintained positive attitude
  22. Friendly greeting
  23. Impatient
  24. Closed door