UnknowledgeableWorenametagIntroducedstaff/ teammemberspresentNegativebodylanguageMade to feel Iwas aninconvenienceOfferedpropertytourAsked toschedule anappointmentVeryknowledgeableAnsweredPhonewithin 3ringsFollow upreturned(email/phone)ImpatientOfferedalternativesinstead ofsaying no.FriendlygreetingIgnoredCould nothelp orofferalternativesUnavailablewith nonoticeablecommunicationon returnMaintainedpositiveattitudeNoformalgreetingGreatactivelistenerDid notacknowledgearrivalAsked greatquestions toassist mebetterUnprofessionalattireSpokenegatively ofcompany/coworkersCloseddoorUnknowledgeableWorenametagIntroducedstaff/ teammemberspresentNegativebodylanguageMade to feel Iwas aninconvenienceOfferedpropertytourAsked toschedule anappointmentVeryknowledgeableAnsweredPhonewithin 3ringsFollow upreturned(email/phone)ImpatientOfferedalternativesinstead ofsaying no.FriendlygreetingIgnoredCould nothelp orofferalternativesUnavailablewith nonoticeablecommunicationon returnMaintainedpositiveattitudeNoformalgreetingGreatactivelistenerDid notacknowledgearrivalAsked greatquestions toassist mebetterUnprofessionalattireSpokenegatively ofcompany/coworkersCloseddoor

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Unknowledgeable
  2. Wore name tag
  3. Introduced staff/ team members present
  4. Negative body language
  5. Made to feel I was an inconvenience
  6. Offered property tour
  7. Asked to schedule an appointment
  8. Very knowledgeable
  9. Answered Phone within 3 rings
  10. Follow up returned (email/phone)
  11. Impatient
  12. Offered alternatives instead of saying no.
  13. Friendly greeting
  14. Ignored
  15. Could not help or offer alternatives
  16. Unavailable with no noticeable communication on return
  17. Maintained positive attitude
  18. No formal greeting
  19. Great active listener
  20. Did not acknowledge arrival
  21. Asked great questions to assist me better
  22. Unprofessional attire
  23. Spoke negatively of company/ coworkers
  24. Closed door