NegativebodylanguageOfferedalternativesinstead ofsaying no.GreatactivelistenerVeryknowledgeableUnprofessionalattireUnknowledgeableWorenametagImpatientOfferedpropertytourSpokenegatively ofcompany/coworkersCould nothelp orofferalternativesDid notacknowledgearrivalAsked toschedule anappointmentIgnoredAnsweredPhonewithin 3ringsFollow upreturned(email/phone)CloseddoorAsked greatquestions toassist mebetterMaintainedpositiveattitudeIntroducedstaff/ teammemberspresentNoformalgreetingFriendlygreetingUnavailablewith nonoticeablecommunicationon returnMade to feel Iwas aninconvenienceNegativebodylanguageOfferedalternativesinstead ofsaying no.GreatactivelistenerVeryknowledgeableUnprofessionalattireUnknowledgeableWorenametagImpatientOfferedpropertytourSpokenegatively ofcompany/coworkersCould nothelp orofferalternativesDid notacknowledgearrivalAsked toschedule anappointmentIgnoredAnsweredPhonewithin 3ringsFollow upreturned(email/phone)CloseddoorAsked greatquestions toassist mebetterMaintainedpositiveattitudeIntroducedstaff/ teammemberspresentNoformalgreetingFriendlygreetingUnavailablewith nonoticeablecommunicationon returnMade to feel Iwas aninconvenience

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Negative body language
  2. Offered alternatives instead of saying no.
  3. Great active listener
  4. Very knowledgeable
  5. Unprofessional attire
  6. Unknowledgeable
  7. Wore name tag
  8. Impatient
  9. Offered property tour
  10. Spoke negatively of company/ coworkers
  11. Could not help or offer alternatives
  12. Did not acknowledge arrival
  13. Asked to schedule an appointment
  14. Ignored
  15. Answered Phone within 3 rings
  16. Follow up returned (email/phone)
  17. Closed door
  18. Asked great questions to assist me better
  19. Maintained positive attitude
  20. Introduced staff/ team members present
  21. No formal greeting
  22. Friendly greeting
  23. Unavailable with no noticeable communication on return
  24. Made to feel I was an inconvenience