Asked toschedule anappointmentUnknowledgeableCould nothelp orofferalternativesVeryknowledgeableOfferedalternativesinstead ofsaying no.Unavailablewith nonoticeablecommunicationon returnGreatactivelistenerMaintainedpositiveattitudeCloseddoorMade to feel Iwas aninconvenienceFriendlygreetingAnsweredPhonewithin 3ringsUnprofessionalattireAsked greatquestions toassist mebetterSpokenegatively ofcompany/coworkersNoformalgreetingWorenametagIntroducedstaff/ teammemberspresentFollow upreturned(email/phone)OfferedpropertytourImpatientNegativebodylanguageIgnoredDid notacknowledgearrivalAsked toschedule anappointmentUnknowledgeableCould nothelp orofferalternativesVeryknowledgeableOfferedalternativesinstead ofsaying no.Unavailablewith nonoticeablecommunicationon returnGreatactivelistenerMaintainedpositiveattitudeCloseddoorMade to feel Iwas aninconvenienceFriendlygreetingAnsweredPhonewithin 3ringsUnprofessionalattireAsked greatquestions toassist mebetterSpokenegatively ofcompany/coworkersNoformalgreetingWorenametagIntroducedstaff/ teammemberspresentFollow upreturned(email/phone)OfferedpropertytourImpatientNegativebodylanguageIgnoredDid notacknowledgearrival

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked to schedule an appointment
  2. Unknowledgeable
  3. Could not help or offer alternatives
  4. Very knowledgeable
  5. Offered alternatives instead of saying no.
  6. Unavailable with no noticeable communication on return
  7. Great active listener
  8. Maintained positive attitude
  9. Closed door
  10. Made to feel I was an inconvenience
  11. Friendly greeting
  12. Answered Phone within 3 rings
  13. Unprofessional attire
  14. Asked great questions to assist me better
  15. Spoke negatively of company/ coworkers
  16. No formal greeting
  17. Wore name tag
  18. Introduced staff/ team members present
  19. Follow up returned (email/phone)
  20. Offered property tour
  21. Impatient
  22. Negative body language
  23. Ignored
  24. Did not acknowledge arrival