PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "I don't want to send it back, i want a refund now"
2. Where is my order? (phone)
3. "Can you check to see if this is compatible?"
4. Where is my order? (email)
5. Jason goes on break after 3:30PM
6. "Why can't you help me over the phone"
7. "what is the ETA on ___"
8. Customer calls at 4:00PM on the dot
9. Customer swears (phone)
10. "I've been dealing with ____ company and they've been awful"
11. "I want to speak to the manager"
12. "Can you refund the shipping?"
13. Customer not listening and ignoring our instructions
14. "I need a quote for a full system"
15. "Can you give me a discount?"
16. What's happening with my warranty (phone)
17. At least a 4 full paragraph email
18. "My order failed and you took the money"
19. "Can you price match?"
20. "Why has it not shipped?" (backorder)
21. "I paid for express __"
22. ACCC Threat or Complaint
23. What's happening with my warranty (email)
24. One of us get stuck on the phone to a drainer