"Can yougive me adiscount?"What'shappeningwith mywarranty(email)ACCCThreat orComplaintCustomercalls at4:00PMon the dot"Can yourefund theshipping?""I need aquote fora fullsystem"One of usget stuck onthe phone toa drainerWhat'shappeningwith mywarranty(phone)Customernot listeningand ignoringourinstructions"My orderfailed andyou took themoney"Jasongoes onbreak after3:30PM"what isthe ETAon ___""I paid forexpress__""Can youcheck to seeif this iscompatible?"At least a4 fullparagraphemailCustomerswears(phone)"I've beendealing with____ companyand they'vebeen awful""Can youpricematch?"Where ismy order?(phone)"I want tospeak tothemanager""I don't wantto send itback, i wanta refundnow""Why can'tyou helpme overthe phone""Why has itnotshipped?"(backorder)Where ismy order?(email)"Can yougive me adiscount?"What'shappeningwith mywarranty(email)ACCCThreat orComplaintCustomercalls at4:00PMon the dot"Can yourefund theshipping?""I need aquote fora fullsystem"One of usget stuck onthe phone toa drainerWhat'shappeningwith mywarranty(phone)Customernot listeningand ignoringourinstructions"My orderfailed andyou took themoney"Jasongoes onbreak after3:30PM"what isthe ETAon ___""I paid forexpress__""Can youcheck to seeif this iscompatible?"At least a4 fullparagraphemailCustomerswears(phone)"I've beendealing with____ companyand they'vebeen awful""Can youpricematch?"Where ismy order?(phone)"I want tospeak tothemanager""I don't wantto send itback, i wanta refundnow""Why can'tyou helpme overthe phone""Why has itnotshipped?"(backorder)Where ismy order?(email)

PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can you give me a discount?"
  2. What's happening with my warranty (email)
  3. ACCC Threat or Complaint
  4. Customer calls at 4:00PM on the dot
  5. "Can you refund the shipping?"
  6. "I need a quote for a full system"
  7. One of us get stuck on the phone to a drainer
  8. What's happening with my warranty (phone)
  9. Customer not listening and ignoring our instructions
  10. "My order failed and you took the money"
  11. Jason goes on break after 3:30PM
  12. "what is the ETA on ___"
  13. "I paid for express __"
  14. "Can you check to see if this is compatible?"
  15. At least a 4 full paragraph email
  16. Customer swears (phone)
  17. "I've been dealing with ____ company and they've been awful"
  18. "Can you price match?"
  19. Where is my order? (phone)
  20. "I want to speak to the manager"
  21. "I don't want to send it back, i want a refund now"
  22. "Why can't you help me over the phone"
  23. "Why has it not shipped?" (backorder)
  24. Where is my order? (email)