"what isthe ETAon ___""Why can'tyou helpme overthe phone"Where ismy order?(email)"My orderfailed andyou took themoney"What'shappeningwith mywarranty(phone)Customerswears(phone)"I don't wantto send itback, i wanta refundnow""Can yougive me adiscount?"What'shappeningwith mywarranty(email)"Can youpricematch?""I want tospeak tothemanager"At least a4 fullparagraphemailJasongoes onbreak after3:30PM"I paid forexpress__"ACCCThreat orComplaintWhere ismy order?(phone)"Can yourefund theshipping?"Customernot listeningand ignoringourinstructionsOne of usget stuck onthe phone toa drainer"I need aquote fora fullsystem"Customercalls at4:00PMon the dot"Why has itnotshipped?"(backorder)"Can youcheck to seeif this iscompatible?""I've beendealing with____ companyand they'vebeen awful""what isthe ETAon ___""Why can'tyou helpme overthe phone"Where ismy order?(email)"My orderfailed andyou took themoney"What'shappeningwith mywarranty(phone)Customerswears(phone)"I don't wantto send itback, i wanta refundnow""Can yougive me adiscount?"What'shappeningwith mywarranty(email)"Can youpricematch?""I want tospeak tothemanager"At least a4 fullparagraphemailJasongoes onbreak after3:30PM"I paid forexpress__"ACCCThreat orComplaintWhere ismy order?(phone)"Can yourefund theshipping?"Customernot listeningand ignoringourinstructionsOne of usget stuck onthe phone toa drainer"I need aquote fora fullsystem"Customercalls at4:00PMon the dot"Why has itnotshipped?"(backorder)"Can youcheck to seeif this iscompatible?""I've beendealing with____ companyand they'vebeen awful"

PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "what is the ETA on ___"
  2. "Why can't you help me over the phone"
  3. Where is my order? (email)
  4. "My order failed and you took the money"
  5. What's happening with my warranty (phone)
  6. Customer swears (phone)
  7. "I don't want to send it back, i want a refund now"
  8. "Can you give me a discount?"
  9. What's happening with my warranty (email)
  10. "Can you price match?"
  11. "I want to speak to the manager"
  12. At least a 4 full paragraph email
  13. Jason goes on break after 3:30PM
  14. "I paid for express __"
  15. ACCC Threat or Complaint
  16. Where is my order? (phone)
  17. "Can you refund the shipping?"
  18. Customer not listening and ignoring our instructions
  19. One of us get stuck on the phone to a drainer
  20. "I need a quote for a full system"
  21. Customer calls at 4:00PM on the dot
  22. "Why has it not shipped?" (backorder)
  23. "Can you check to see if this is compatible?"
  24. "I've been dealing with ____ company and they've been awful"