"Can yougive me adiscount?""Can youcheck to seeif this iscompatible?""what isthe ETAon ___"At least a4 fullparagraphemailCustomerswears(phone)Customercalls at4:00PMon the dotOne of usget stuck onthe phone toa drainer"My orderfailed andyou took themoney"ACCCThreat orComplaintWhat'shappeningwith mywarranty(phone)"Can youpricematch?"Where ismy order?(email)"I don't wantto send itback, i wanta refundnow"Where ismy order?(phone)"I want tospeak tothemanager""Why has itnotshipped?"(backorder)"I've beendealing with____ companyand they'vebeen awful"Jasongoes onbreak after3:30PM"Can yourefund theshipping?""I need aquote fora fullsystem"Customernot listeningand ignoringourinstructionsWhat'shappeningwith mywarranty(email)"I paid forexpress__""Why can'tyou helpme overthe phone""Can yougive me adiscount?""Can youcheck to seeif this iscompatible?""what isthe ETAon ___"At least a4 fullparagraphemailCustomerswears(phone)Customercalls at4:00PMon the dotOne of usget stuck onthe phone toa drainer"My orderfailed andyou took themoney"ACCCThreat orComplaintWhat'shappeningwith mywarranty(phone)"Can youpricematch?"Where ismy order?(email)"I don't wantto send itback, i wanta refundnow"Where ismy order?(phone)"I want tospeak tothemanager""Why has itnotshipped?"(backorder)"I've beendealing with____ companyand they'vebeen awful"Jasongoes onbreak after3:30PM"Can yourefund theshipping?""I need aquote fora fullsystem"Customernot listeningand ignoringourinstructionsWhat'shappeningwith mywarranty(email)"I paid forexpress__""Why can'tyou helpme overthe phone"

PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can you give me a discount?"
  2. "Can you check to see if this is compatible?"
  3. "what is the ETA on ___"
  4. At least a 4 full paragraph email
  5. Customer swears (phone)
  6. Customer calls at 4:00PM on the dot
  7. One of us get stuck on the phone to a drainer
  8. "My order failed and you took the money"
  9. ACCC Threat or Complaint
  10. What's happening with my warranty (phone)
  11. "Can you price match?"
  12. Where is my order? (email)
  13. "I don't want to send it back, i want a refund now"
  14. Where is my order? (phone)
  15. "I want to speak to the manager"
  16. "Why has it not shipped?" (backorder)
  17. "I've been dealing with ____ company and they've been awful"
  18. Jason goes on break after 3:30PM
  19. "Can you refund the shipping?"
  20. "I need a quote for a full system"
  21. Customer not listening and ignoring our instructions
  22. What's happening with my warranty (email)
  23. "I paid for express __"
  24. "Why can't you help me over the phone"