Jasongoes onbreak after3:30PM"I want tospeak tothemanager"Where ismy order?(email)"Can youcheck to seeif this iscompatible?"What'shappeningwith mywarranty(email)"I need aquote fora fullsystem"Where ismy order?(phone)One of usget stuck onthe phone toa drainer"I paid forexpress__""Can yougive me adiscount?""I've beendealing with____ companyand they'vebeen awful"ACCCThreat orComplaint"I don't wantto send itback, i wanta refundnow""My orderfailed andyou took themoney""Why has itnotshipped?"(backorder)"Can youpricematch?"At least a4 fullparagraphemailCustomercalls at4:00PMon the dotCustomernot listeningand ignoringourinstructions"Why can'tyou helpme overthe phone""Can yourefund theshipping?"Customerswears(phone)What'shappeningwith mywarranty(phone)"what isthe ETAon ___"Jasongoes onbreak after3:30PM"I want tospeak tothemanager"Where ismy order?(email)"Can youcheck to seeif this iscompatible?"What'shappeningwith mywarranty(email)"I need aquote fora fullsystem"Where ismy order?(phone)One of usget stuck onthe phone toa drainer"I paid forexpress__""Can yougive me adiscount?""I've beendealing with____ companyand they'vebeen awful"ACCCThreat orComplaint"I don't wantto send itback, i wanta refundnow""My orderfailed andyou took themoney""Why has itnotshipped?"(backorder)"Can youpricematch?"At least a4 fullparagraphemailCustomercalls at4:00PMon the dotCustomernot listeningand ignoringourinstructions"Why can'tyou helpme overthe phone""Can yourefund theshipping?"Customerswears(phone)What'shappeningwith mywarranty(phone)"what isthe ETAon ___"

PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Jason goes on break after 3:30PM
  2. "I want to speak to the manager"
  3. Where is my order? (email)
  4. "Can you check to see if this is compatible?"
  5. What's happening with my warranty (email)
  6. "I need a quote for a full system"
  7. Where is my order? (phone)
  8. One of us get stuck on the phone to a drainer
  9. "I paid for express __"
  10. "Can you give me a discount?"
  11. "I've been dealing with ____ company and they've been awful"
  12. ACCC Threat or Complaint
  13. "I don't want to send it back, i want a refund now"
  14. "My order failed and you took the money"
  15. "Why has it not shipped?" (backorder)
  16. "Can you price match?"
  17. At least a 4 full paragraph email
  18. Customer calls at 4:00PM on the dot
  19. Customer not listening and ignoring our instructions
  20. "Why can't you help me over the phone"
  21. "Can you refund the shipping?"
  22. Customer swears (phone)
  23. What's happening with my warranty (phone)
  24. "what is the ETA on ___"