PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. "Can you refund the shipping?"
2. "what is the ETA on ___"
3. "I paid for express __"
4. "Can you check to see if this is compatible?"
5. Customer calls at 4:00PM on the dot
6. Customer swears (phone)
7. Where is my order? (phone)
8. One of us get stuck on the phone to a drainer
9. ACCC Threat or Complaint
10. "I don't want to send it back, i want a refund now"
11. "My order failed and you took the money"
12. "I need a quote for a full system"
13. "I've been dealing with ____ company and they've been awful"
14. "Can you price match?"
15. Customer not listening and ignoring our instructions
16. At least a 4 full paragraph email
17. Where is my order? (email)
18. "Why can't you help me over the phone"
19. "Can you give me a discount?"
20. Jason goes on break after 3:30PM
21. "I want to speak to the manager"
22. What's happening with my warranty (email)
23. What's happening with my warranty (phone)
24. "Why has it not shipped?" (backorder)