What'shappeningwith mywarranty(email)Where ismy order?(email)"I don't wantto send itback, i wanta refundnow""My orderfailed andyou took themoney"Customernot listeningand ignoringourinstructions"Why can'tyou helpme overthe phone"Customerswears(phone)"Can yourefund theshipping?"Where ismy order?(phone)At least a4 fullparagraphemailJasongoes onbreak after3:30PM"Can yougive me adiscount?""I've beendealing with____ companyand they'vebeen awful""Why has itnotshipped?"(backorder)"what isthe ETAon ___""I want tospeak tothemanager"Customercalls at4:00PMon the dot"I need aquote fora fullsystem""Can youcheck to seeif this iscompatible?"ACCCThreat orComplaintOne of usget stuck onthe phone toa drainerWhat'shappeningwith mywarranty(phone)"Can youpricematch?""I paid forexpress__"What'shappeningwith mywarranty(email)Where ismy order?(email)"I don't wantto send itback, i wanta refundnow""My orderfailed andyou took themoney"Customernot listeningand ignoringourinstructions"Why can'tyou helpme overthe phone"Customerswears(phone)"Can yourefund theshipping?"Where ismy order?(phone)At least a4 fullparagraphemailJasongoes onbreak after3:30PM"Can yougive me adiscount?""I've beendealing with____ companyand they'vebeen awful""Why has itnotshipped?"(backorder)"what isthe ETAon ___""I want tospeak tothemanager"Customercalls at4:00PMon the dot"I need aquote fora fullsystem""Can youcheck to seeif this iscompatible?"ACCCThreat orComplaintOne of usget stuck onthe phone toa drainerWhat'shappeningwith mywarranty(phone)"Can youpricematch?""I paid forexpress__"

PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What's happening with my warranty (email)
  2. Where is my order? (email)
  3. "I don't want to send it back, i want a refund now"
  4. "My order failed and you took the money"
  5. Customer not listening and ignoring our instructions
  6. "Why can't you help me over the phone"
  7. Customer swears (phone)
  8. "Can you refund the shipping?"
  9. Where is my order? (phone)
  10. At least a 4 full paragraph email
  11. Jason goes on break after 3:30PM
  12. "Can you give me a discount?"
  13. "I've been dealing with ____ company and they've been awful"
  14. "Why has it not shipped?" (backorder)
  15. "what is the ETA on ___"
  16. "I want to speak to the manager"
  17. Customer calls at 4:00PM on the dot
  18. "I need a quote for a full system"
  19. "Can you check to see if this is compatible?"
  20. ACCC Threat or Complaint
  21. One of us get stuck on the phone to a drainer
  22. What's happening with my warranty (phone)
  23. "Can you price match?"
  24. "I paid for express __"