"I want tospeak tothemanager"What'shappeningwith mywarranty(phone)"Can youcheck to seeif this iscompatible?"Where ismy order?(email)"I paid forexpress__"What'shappeningwith mywarranty(email)Customercalls at4:00PMon the dot"Can yourefund theshipping?"Customernot listeningand ignoringourinstructions"what isthe ETAon ___""Why has itnotshipped?"(backorder)One of usget stuck onthe phone toa drainerACCCThreat orComplaint"Can youpricematch?"Customerswears(phone)Jasongoes onbreak after3:30PM"I don't wantto send itback, i wanta refundnow"Where ismy order?(phone)"Can yougive me adiscount?""My orderfailed andyou took themoney""Why can'tyou helpme overthe phone"At least a4 fullparagraphemail"I need aquote fora fullsystem""I've beendealing with____ companyand they'vebeen awful""I want tospeak tothemanager"What'shappeningwith mywarranty(phone)"Can youcheck to seeif this iscompatible?"Where ismy order?(email)"I paid forexpress__"What'shappeningwith mywarranty(email)Customercalls at4:00PMon the dot"Can yourefund theshipping?"Customernot listeningand ignoringourinstructions"what isthe ETAon ___""Why has itnotshipped?"(backorder)One of usget stuck onthe phone toa drainerACCCThreat orComplaint"Can youpricematch?"Customerswears(phone)Jasongoes onbreak after3:30PM"I don't wantto send itback, i wanta refundnow"Where ismy order?(phone)"Can yougive me adiscount?""My orderfailed andyou took themoney""Why can'tyou helpme overthe phone"At least a4 fullparagraphemail"I need aquote fora fullsystem""I've beendealing with____ companyand they'vebeen awful"

PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I want to speak to the manager"
  2. What's happening with my warranty (phone)
  3. "Can you check to see if this is compatible?"
  4. Where is my order? (email)
  5. "I paid for express __"
  6. What's happening with my warranty (email)
  7. Customer calls at 4:00PM on the dot
  8. "Can you refund the shipping?"
  9. Customer not listening and ignoring our instructions
  10. "what is the ETA on ___"
  11. "Why has it not shipped?" (backorder)
  12. One of us get stuck on the phone to a drainer
  13. ACCC Threat or Complaint
  14. "Can you price match?"
  15. Customer swears (phone)
  16. Jason goes on break after 3:30PM
  17. "I don't want to send it back, i want a refund now"
  18. Where is my order? (phone)
  19. "Can you give me a discount?"
  20. "My order failed and you took the money"
  21. "Why can't you help me over the phone"
  22. At least a 4 full paragraph email
  23. "I need a quote for a full system"
  24. "I've been dealing with ____ company and they've been awful"