Where ismy order?(email)"I don't wantto send itback, i wanta refundnow"Customernot listeningand ignoringourinstructionsCustomerswears(phone)One of usget stuck onthe phone toa drainerACCCThreat orComplaint"I've beendealing with____ companyand they'vebeen awful""My orderfailed andyou took themoney""Why can'tyou helpme overthe phone"Jasongoes onbreak after3:30PMWhat'shappeningwith mywarranty(phone)What'shappeningwith mywarranty(email)"Why has itnotshipped?"(backorder)"Can yourefund theshipping?"At least a4 fullparagraphemail"I paid forexpress__"Customercalls at4:00PMon the dot"I need aquote fora fullsystem""what isthe ETAon ___""I want tospeak tothemanager""Can youpricematch?"Where ismy order?(phone)"Can youcheck to seeif this iscompatible?""Can yougive me adiscount?"Where ismy order?(email)"I don't wantto send itback, i wanta refundnow"Customernot listeningand ignoringourinstructionsCustomerswears(phone)One of usget stuck onthe phone toa drainerACCCThreat orComplaint"I've beendealing with____ companyand they'vebeen awful""My orderfailed andyou took themoney""Why can'tyou helpme overthe phone"Jasongoes onbreak after3:30PMWhat'shappeningwith mywarranty(phone)What'shappeningwith mywarranty(email)"Why has itnotshipped?"(backorder)"Can yourefund theshipping?"At least a4 fullparagraphemail"I paid forexpress__"Customercalls at4:00PMon the dot"I need aquote fora fullsystem""what isthe ETAon ___""I want tospeak tothemanager""Can youpricematch?"Where ismy order?(phone)"Can youcheck to seeif this iscompatible?""Can yougive me adiscount?"

PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Where is my order? (email)
  2. "I don't want to send it back, i want a refund now"
  3. Customer not listening and ignoring our instructions
  4. Customer swears (phone)
  5. One of us get stuck on the phone to a drainer
  6. ACCC Threat or Complaint
  7. "I've been dealing with ____ company and they've been awful"
  8. "My order failed and you took the money"
  9. "Why can't you help me over the phone"
  10. Jason goes on break after 3:30PM
  11. What's happening with my warranty (phone)
  12. What's happening with my warranty (email)
  13. "Why has it not shipped?" (backorder)
  14. "Can you refund the shipping?"
  15. At least a 4 full paragraph email
  16. "I paid for express __"
  17. Customer calls at 4:00PM on the dot
  18. "I need a quote for a full system"
  19. "what is the ETA on ___"
  20. "I want to speak to the manager"
  21. "Can you price match?"
  22. Where is my order? (phone)
  23. "Can you check to see if this is compatible?"
  24. "Can you give me a discount?"