"I want tospeak tothemanager"Where ismy order?(email)"Why has itnotshipped?"(backorder)"Can yourefund theshipping?""Can youcheck to seeif this iscompatible?""Can youpricematch?"Jasongoes onbreak after3:30PM"I don't wantto send itback, i wanta refundnow""I've beendealing with____ companyand they'vebeen awful""I need aquote fora fullsystem""Why can'tyou helpme overthe phone"What'shappeningwith mywarranty(email)Customerswears(phone)Customernot listeningand ignoringourinstructionsWhat'shappeningwith mywarranty(phone)One of usget stuck onthe phone toa drainerACCCThreat orComplaintAt least a4 fullparagraphemail"Can yougive me adiscount?"Customercalls at4:00PMon the dot"My orderfailed andyou took themoney""what isthe ETAon ___"Where ismy order?(phone)"I paid forexpress__""I want tospeak tothemanager"Where ismy order?(email)"Why has itnotshipped?"(backorder)"Can yourefund theshipping?""Can youcheck to seeif this iscompatible?""Can youpricematch?"Jasongoes onbreak after3:30PM"I don't wantto send itback, i wanta refundnow""I've beendealing with____ companyand they'vebeen awful""I need aquote fora fullsystem""Why can'tyou helpme overthe phone"What'shappeningwith mywarranty(email)Customerswears(phone)Customernot listeningand ignoringourinstructionsWhat'shappeningwith mywarranty(phone)One of usget stuck onthe phone toa drainerACCCThreat orComplaintAt least a4 fullparagraphemail"Can yougive me adiscount?"Customercalls at4:00PMon the dot"My orderfailed andyou took themoney""what isthe ETAon ___"Where ismy order?(phone)"I paid forexpress__"

PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I want to speak to the manager"
  2. Where is my order? (email)
  3. "Why has it not shipped?" (backorder)
  4. "Can you refund the shipping?"
  5. "Can you check to see if this is compatible?"
  6. "Can you price match?"
  7. Jason goes on break after 3:30PM
  8. "I don't want to send it back, i want a refund now"
  9. "I've been dealing with ____ company and they've been awful"
  10. "I need a quote for a full system"
  11. "Why can't you help me over the phone"
  12. What's happening with my warranty (email)
  13. Customer swears (phone)
  14. Customer not listening and ignoring our instructions
  15. What's happening with my warranty (phone)
  16. One of us get stuck on the phone to a drainer
  17. ACCC Threat or Complaint
  18. At least a 4 full paragraph email
  19. "Can you give me a discount?"
  20. Customer calls at 4:00PM on the dot
  21. "My order failed and you took the money"
  22. "what is the ETA on ___"
  23. Where is my order? (phone)
  24. "I paid for express __"