"Why has itnotshipped?"(backorder)"Can yourefund theshipping?""I've beendealing with____ companyand they'vebeen awful""I don't wantto send itback, i wanta refundnow"Customernot listeningand ignoringourinstructionsCustomercalls at4:00PMon the dotWhat'shappeningwith mywarranty(email)ACCCThreat orComplaint"I paid forexpress__""I need aquote fora fullsystem""Can yougive me adiscount?""I want tospeak tothemanager""Why can'tyou helpme overthe phone""Can youpricematch?"Where ismy order?(phone)Jasongoes onbreak after3:30PMAt least a4 fullparagraphemail"what isthe ETAon ___"Where ismy order?(email)One of usget stuck onthe phone toa drainerCustomerswears(phone)"Can youcheck to seeif this iscompatible?"What'shappeningwith mywarranty(phone)"My orderfailed andyou took themoney""Why has itnotshipped?"(backorder)"Can yourefund theshipping?""I've beendealing with____ companyand they'vebeen awful""I don't wantto send itback, i wanta refundnow"Customernot listeningand ignoringourinstructionsCustomercalls at4:00PMon the dotWhat'shappeningwith mywarranty(email)ACCCThreat orComplaint"I paid forexpress__""I need aquote fora fullsystem""Can yougive me adiscount?""I want tospeak tothemanager""Why can'tyou helpme overthe phone""Can youpricematch?"Where ismy order?(phone)Jasongoes onbreak after3:30PMAt least a4 fullparagraphemail"what isthe ETAon ___"Where ismy order?(email)One of usget stuck onthe phone toa drainerCustomerswears(phone)"Can youcheck to seeif this iscompatible?"What'shappeningwith mywarranty(phone)"My orderfailed andyou took themoney"

PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Why has it not shipped?" (backorder)
  2. "Can you refund the shipping?"
  3. "I've been dealing with ____ company and they've been awful"
  4. "I don't want to send it back, i want a refund now"
  5. Customer not listening and ignoring our instructions
  6. Customer calls at 4:00PM on the dot
  7. What's happening with my warranty (email)
  8. ACCC Threat or Complaint
  9. "I paid for express __"
  10. "I need a quote for a full system"
  11. "Can you give me a discount?"
  12. "I want to speak to the manager"
  13. "Why can't you help me over the phone"
  14. "Can you price match?"
  15. Where is my order? (phone)
  16. Jason goes on break after 3:30PM
  17. At least a 4 full paragraph email
  18. "what is the ETA on ___"
  19. Where is my order? (email)
  20. One of us get stuck on the phone to a drainer
  21. Customer swears (phone)
  22. "Can you check to see if this is compatible?"
  23. What's happening with my warranty (phone)
  24. "My order failed and you took the money"