"My orderfailed andyou took themoney"Jasongoes onbreak after3:30PM"Can youpricematch?"Customerswears(phone)"I don't wantto send itback, i wanta refundnow"Customernot listeningand ignoringourinstructions"I need aquote fora fullsystem""what isthe ETAon ___""Can yourefund theshipping?""Can youcheck to seeif this iscompatible?"What'shappeningwith mywarranty(email)"Why has itnotshipped?"(backorder)"I want tospeak tothemanager""I paid forexpress__"Where ismy order?(email)Customercalls at4:00PMon the dot"Why can'tyou helpme overthe phone"What'shappeningwith mywarranty(phone)"I've beendealing with____ companyand they'vebeen awful""Can yougive me adiscount?"ACCCThreat orComplaintOne of usget stuck onthe phone toa drainerAt least a4 fullparagraphemailWhere ismy order?(phone)"My orderfailed andyou took themoney"Jasongoes onbreak after3:30PM"Can youpricematch?"Customerswears(phone)"I don't wantto send itback, i wanta refundnow"Customernot listeningand ignoringourinstructions"I need aquote fora fullsystem""what isthe ETAon ___""Can yourefund theshipping?""Can youcheck to seeif this iscompatible?"What'shappeningwith mywarranty(email)"Why has itnotshipped?"(backorder)"I want tospeak tothemanager""I paid forexpress__"Where ismy order?(email)Customercalls at4:00PMon the dot"Why can'tyou helpme overthe phone"What'shappeningwith mywarranty(phone)"I've beendealing with____ companyand they'vebeen awful""Can yougive me adiscount?"ACCCThreat orComplaintOne of usget stuck onthe phone toa drainerAt least a4 fullparagraphemailWhere ismy order?(phone)

PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "My order failed and you took the money"
  2. Jason goes on break after 3:30PM
  3. "Can you price match?"
  4. Customer swears (phone)
  5. "I don't want to send it back, i want a refund now"
  6. Customer not listening and ignoring our instructions
  7. "I need a quote for a full system"
  8. "what is the ETA on ___"
  9. "Can you refund the shipping?"
  10. "Can you check to see if this is compatible?"
  11. What's happening with my warranty (email)
  12. "Why has it not shipped?" (backorder)
  13. "I want to speak to the manager"
  14. "I paid for express __"
  15. Where is my order? (email)
  16. Customer calls at 4:00PM on the dot
  17. "Why can't you help me over the phone"
  18. What's happening with my warranty (phone)
  19. "I've been dealing with ____ company and they've been awful"
  20. "Can you give me a discount?"
  21. ACCC Threat or Complaint
  22. One of us get stuck on the phone to a drainer
  23. At least a 4 full paragraph email
  24. Where is my order? (phone)