"I need aquote fora fullsystem"Jasongoes onbreak after3:30PM"I've beendealing with____ companyand they'vebeen awful"Where ismy order?(phone)"My orderfailed andyou took themoney""Can yougive me adiscount?"At least a4 fullparagraphemail"Can youpricematch?"What'shappeningwith mywarranty(phone)"Why can'tyou helpme overthe phone"One of usget stuck onthe phone toa drainerWhere ismy order?(email)"Why has itnotshipped?"(backorder)"what isthe ETAon ___""I don't wantto send itback, i wanta refundnow"Customercalls at4:00PMon the dot"I want tospeak tothemanager"ACCCThreat orComplaint"Can yourefund theshipping?"Customerswears(phone)What'shappeningwith mywarranty(email)Customernot listeningand ignoringourinstructions"Can youcheck to seeif this iscompatible?""I paid forexpress__""I need aquote fora fullsystem"Jasongoes onbreak after3:30PM"I've beendealing with____ companyand they'vebeen awful"Where ismy order?(phone)"My orderfailed andyou took themoney""Can yougive me adiscount?"At least a4 fullparagraphemail"Can youpricematch?"What'shappeningwith mywarranty(phone)"Why can'tyou helpme overthe phone"One of usget stuck onthe phone toa drainerWhere ismy order?(email)"Why has itnotshipped?"(backorder)"what isthe ETAon ___""I don't wantto send itback, i wanta refundnow"Customercalls at4:00PMon the dot"I want tospeak tothemanager"ACCCThreat orComplaint"Can yourefund theshipping?"Customerswears(phone)What'shappeningwith mywarranty(email)Customernot listeningand ignoringourinstructions"Can youcheck to seeif this iscompatible?""I paid forexpress__"

PCCG CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I need a quote for a full system"
  2. Jason goes on break after 3:30PM
  3. "I've been dealing with ____ company and they've been awful"
  4. Where is my order? (phone)
  5. "My order failed and you took the money"
  6. "Can you give me a discount?"
  7. At least a 4 full paragraph email
  8. "Can you price match?"
  9. What's happening with my warranty (phone)
  10. "Why can't you help me over the phone"
  11. One of us get stuck on the phone to a drainer
  12. Where is my order? (email)
  13. "Why has it not shipped?" (backorder)
  14. "what is the ETA on ___"
  15. "I don't want to send it back, i want a refund now"
  16. Customer calls at 4:00PM on the dot
  17. "I want to speak to the manager"
  18. ACCC Threat or Complaint
  19. "Can you refund the shipping?"
  20. Customer swears (phone)
  21. What's happening with my warranty (email)
  22. Customer not listening and ignoring our instructions
  23. "Can you check to see if this is compatible?"
  24. "I paid for express __"