They ask to speak with manager or specific agent WS1/Boxer Problem! Help recover a file Perform a flight mode restart Warm transfer to Corp. Helpline Reconnect a U or I drive The call disconnects User asks for a timeframe Enable an Outlook add-in User references closed ticket number User asks for an escalation Do an Appsense Adobe Acrobat sign in Need to jump in Ask a TL User has MSSP questions setup Protected Passphrase used Have the user log into OWA Trim No account registered :( Reconnect Webex Phone Services Self healing event Run a TRIM get global Spam email ticket Run KA 455 First time login user! Bitlocker Recovery Key They ask to speak with manager or specific agent WS1/Boxer Problem! Help recover a file Perform a flight mode restart Warm transfer to Corp. Helpline Reconnect a U or I drive The call disconnects User asks for a timeframe Enable an Outlook add-in User references closed ticket number User asks for an escalation Do an Appsense Adobe Acrobat sign in Need to jump in Ask a TL User has MSSP questions setup Protected Passphrase used Have the user log into OWA Trim No account registered :( Reconnect Webex Phone Services Self healing event Run a TRIM get global Spam email ticket Run KA 455 First time login user! Bitlocker Recovery Key
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-They ask to speak with manager or specific agent
N-WS1/Boxer Problem!
I-Help recover a file
G-Perform a flight mode restart
B-Warm transfer to Corp. Helpline
G-Reconnect a U or I drive
G-The call disconnects
N-User asks for a timeframe
I-Enable an Outlook add-in
N-User references closed ticket number
B-User asks for an escalation
N-Do an Appsense
O-Adobe Acrobat sign in
I-Need to jump in Ask a TL
B-User has MSSP questions setup
O-Protected Passphrase used
B-Have the user log into OWA
G-Trim
No account registered :(
I-Reconnect Webex Phone Services
N-Self healing event
O-Run a TRIM get global
I-Spam email ticket
B-Run KA 455
O-First time login user!
G-Bitlocker Recovery Key