First time login user! WS1/Boxer Problem! They ask to speak with manager or specific agent Protected Passphrase used Reconnect a U or I drive Do an Appsense Perform a flight mode restart Reconnect Webex Phone Services Have the user log into OWA Run a TRIM get global User asks for an escalation Enable an Outlook add-in Adobe Acrobat sign in Need to jump in Ask a TL Run KA 455 Warm transfer to Corp. Helpline The call disconnects User references closed ticket number Bitlocker Recovery Key Help recover a file Spam email ticket User asks for a timeframe Self healing event Trim No account registered :( User has MSSP questions setup First time login user! WS1/Boxer Problem! They ask to speak with manager or specific agent Protected Passphrase used Reconnect a U or I drive Do an Appsense Perform a flight mode restart Reconnect Webex Phone Services Have the user log into OWA Run a TRIM get global User asks for an escalation Enable an Outlook add-in Adobe Acrobat sign in Need to jump in Ask a TL Run KA 455 Warm transfer to Corp. Helpline The call disconnects User references closed ticket number Bitlocker Recovery Key Help recover a file Spam email ticket User asks for a timeframe Self healing event Trim No account registered :( User has MSSP questions setup
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-First time login user!
N-WS1/Boxer Problem!
O-They ask to speak with manager or specific agent
O-Protected Passphrase used
G-Reconnect a U or I drive
N-Do an Appsense
G-Perform a flight mode restart
I-Reconnect Webex Phone Services
B-Have the user log into OWA
O-Run a TRIM get global
B-User asks for an escalation
I-Enable an Outlook add-in
O-Adobe Acrobat sign in
I-Need to jump in Ask a TL
B-Run KA 455
B-Warm transfer to Corp. Helpline
G-The call disconnects
N-User references closed ticket number
G-Bitlocker Recovery Key
I-Help recover a file
I-Spam email ticket
N-User asks for a timeframe
N-Self healing event
G-Trim
No account registered :(
B-User has MSSP questions setup