First time login user! Do an Appsense Warm transfer to Corp. Helpline They ask to speak with manager or specific agent Help recover a file User references closed ticket number Enable an Outlook add-in Run a TRIM get global Protected Passphrase used WS1/Boxer Problem! Self healing event Have the user log into OWA Run KA 455 Need to jump in Ask a TL Adobe Acrobat sign in Reconnect Webex Phone Services Trim No account registered :( Reconnect a U or I drive User has MSSP questions setup User asks for a timeframe User asks for an escalation Bitlocker Recovery Key Perform a flight mode restart The call disconnects Spam email ticket First time login user! Do an Appsense Warm transfer to Corp. Helpline They ask to speak with manager or specific agent Help recover a file User references closed ticket number Enable an Outlook add-in Run a TRIM get global Protected Passphrase used WS1/Boxer Problem! Self healing event Have the user log into OWA Run KA 455 Need to jump in Ask a TL Adobe Acrobat sign in Reconnect Webex Phone Services Trim No account registered :( Reconnect a U or I drive User has MSSP questions setup User asks for a timeframe User asks for an escalation Bitlocker Recovery Key Perform a flight mode restart The call disconnects Spam email ticket
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-First time login user!
N-Do an Appsense
B-Warm transfer to Corp. Helpline
O-They ask to speak with manager or specific agent
I-Help recover a file
N-User references closed ticket number
I-Enable an Outlook add-in
O-Run a TRIM get global
O-Protected Passphrase used
N-WS1/Boxer Problem!
N-Self healing event
B-Have the user log into OWA
B-Run KA 455
I-Need to jump in Ask a TL
O-Adobe Acrobat sign in
I-Reconnect Webex Phone Services
G-Trim
No account registered :(
G-Reconnect a U or I drive
B-User has MSSP questions setup
N-User asks for a timeframe
B-User asks for an escalation
G-Bitlocker Recovery Key
G-Perform a flight mode restart
G-The call disconnects
I-Spam email ticket