They ask to speak with manager or specific agent Need to jump in Ask a TL First time login user! Warm transfer to Corp. Helpline Help recover a file Protected Passphrase used WS1/Boxer Problem! Adobe Acrobat sign in Run a TRIM get global User asks for an escalation User references closed ticket number Reconnect a U or I drive Trim No account registered :( Run KA 455 User has MSSP questions setup Enable an Outlook add-in The call disconnects Perform a flight mode restart Reconnect Webex Phone Services Self healing event Spam email ticket Bitlocker Recovery Key Have the user log into OWA Do an Appsense They ask to speak with manager or specific agent Need to jump in Ask a TL First time login user! Warm transfer to Corp. Helpline Help recover a file Protected Passphrase used WS1/Boxer Problem! Adobe Acrobat sign in Run a TRIM get global User asks for an escalation User references closed ticket number Reconnect a U or I drive Trim No account registered :( Run KA 455 User has MSSP questions setup Enable an Outlook add-in The call disconnects Perform a flight mode restart Reconnect Webex Phone Services Self healing event Spam email ticket Bitlocker Recovery Key Have the user log into OWA Do an Appsense
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-They ask to speak with manager or specific agent
I-Need to jump in Ask a TL
O-First time login user!
B-Warm transfer to Corp. Helpline
I-Help recover a file
O-Protected Passphrase used
N-WS1/Boxer Problem!
O-Adobe Acrobat sign in
O-Run a TRIM get global
B-User asks for an escalation
N-User references closed ticket number
G-Reconnect a U or I drive
G-Trim
No account registered :(
B-Run KA 455
B-User has MSSP questions setup
I-Enable an Outlook add-in
G-The call disconnects
G-Perform a flight mode restart
I-Reconnect Webex Phone Services
N-Self healing event
I-Spam email ticket
G-Bitlocker Recovery Key
B-Have the user log into OWA
N-Do an Appsense