Help recover a file Do an Appsense Protected Passphrase used Reconnect a U or I drive They ask to speak with manager or specific agent WS1/Boxer Problem! Adobe Acrobat sign in The call disconnects User asks for an escalation Self healing event Warm transfer to Corp. Helpline User references closed ticket number Run a TRIM get global Run KA 455 User has MSSP questions setup Bitlocker Recovery Key Enable an Outlook add-in Reconnect Webex Phone Services Perform a flight mode restart Need to jump in Ask a TL Trim No account registered :( Have the user log into OWA First time login user! Spam email ticket Help recover a file Do an Appsense Protected Passphrase used Reconnect a U or I drive They ask to speak with manager or specific agent WS1/Boxer Problem! Adobe Acrobat sign in The call disconnects User asks for an escalation Self healing event Warm transfer to Corp. Helpline User references closed ticket number Run a TRIM get global Run KA 455 User has MSSP questions setup Bitlocker Recovery Key Enable an Outlook add-in Reconnect Webex Phone Services Perform a flight mode restart Need to jump in Ask a TL Trim No account registered :( Have the user log into OWA First time login user! Spam email ticket
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Help recover a file
N-Do an Appsense
O-Protected Passphrase used
G-Reconnect a U or I drive
O-They ask to speak with manager or specific agent
N-WS1/Boxer Problem!
O-Adobe Acrobat sign in
G-The call disconnects
B-User asks for an escalation
N-Self healing event
B-Warm transfer to Corp. Helpline
N-User references closed ticket number
O-Run a TRIM get global
B-Run KA 455
B-User has MSSP questions setup
G-Bitlocker Recovery Key
I-Enable an Outlook add-in
I-Reconnect Webex Phone Services
G-Perform a flight mode restart
I-Need to jump in Ask a TL
G-Trim
No account registered :(
B-Have the user log into OWA
O-First time login user!
I-Spam email ticket