Warm transfer to Corp. Helpline They ask to speak with manager or specific agent Reconnect Webex Phone Services Have the user log into OWA Need to jump in Ask a TL User asks for an escalation User references closed ticket number First time login user! Run a TRIM get global The call disconnects Self healing event Protected Passphrase used User has MSSP questions setup Enable an Outlook add-in Do an Appsense Spam email ticket Run KA 455 WS1/Boxer Problem! Perform a flight mode restart Adobe Acrobat sign in Reconnect a U or I drive Help recover a file Bitlocker Recovery Key Trim No account registered :( Warm transfer to Corp. Helpline They ask to speak with manager or specific agent Reconnect Webex Phone Services Have the user log into OWA Need to jump in Ask a TL User asks for an escalation User references closed ticket number First time login user! Run a TRIM get global The call disconnects Self healing event Protected Passphrase used User has MSSP questions setup Enable an Outlook add-in Do an Appsense Spam email ticket Run KA 455 WS1/Boxer Problem! Perform a flight mode restart Adobe Acrobat sign in Reconnect a U or I drive Help recover a file Bitlocker Recovery Key Trim No account registered :(
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Warm transfer to Corp. Helpline
O-They ask to speak with manager or specific agent
I-Reconnect Webex Phone Services
B-Have the user log into OWA
I-Need to jump in Ask a TL
B-User asks for an escalation
N-User references closed ticket number
O-First time login user!
O-Run a TRIM get global
G-The call disconnects
N-Self healing event
O-Protected Passphrase used
B-User has MSSP questions setup
I-Enable an Outlook add-in
N-Do an Appsense
I-Spam email ticket
B-Run KA 455
N-WS1/Boxer Problem!
G-Perform a flight mode restart
O-Adobe Acrobat sign in
G-Reconnect a U or I drive
I-Help recover a file
G-Bitlocker Recovery Key
G-Trim
No account registered :(