Perform a flight mode restart Need to jump in Ask a TL Run a TRIM get global They ask to speak with manager or specific agent Spam email ticket Run KA 455 User asks for an escalation Warm transfer to Corp. Helpline Enable an Outlook add-in Trim No account registered :( Help recover a file The call disconnects Bitlocker Recovery Key Reconnect Webex Phone Services Adobe Acrobat sign in First time login user! Have the user log into OWA WS1/Boxer Problem! Self healing event Reconnect a U or I drive User has MSSP questions setup Do an Appsense Protected Passphrase used User references closed ticket number Perform a flight mode restart Need to jump in Ask a TL Run a TRIM get global They ask to speak with manager or specific agent Spam email ticket Run KA 455 User asks for an escalation Warm transfer to Corp. Helpline Enable an Outlook add-in Trim No account registered :( Help recover a file The call disconnects Bitlocker Recovery Key Reconnect Webex Phone Services Adobe Acrobat sign in First time login user! Have the user log into OWA WS1/Boxer Problem! Self healing event Reconnect a U or I drive User has MSSP questions setup Do an Appsense Protected Passphrase used User references closed ticket number
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Perform a flight mode restart
I-Need to jump in Ask a TL
O-Run a TRIM get global
O-They ask to speak with manager or specific agent
I-Spam email ticket
B-Run KA 455
B-User asks for an escalation
B-Warm transfer to Corp. Helpline
I-Enable an Outlook add-in
G-Trim
No account registered :(
I-Help recover a file
G-The call disconnects
G-Bitlocker Recovery Key
I-Reconnect Webex Phone Services
O-Adobe Acrobat sign in
O-First time login user!
B-Have the user log into OWA
N-WS1/Boxer Problem!
N-Self healing event
G-Reconnect a U or I drive
B-User has MSSP questions setup
N-Do an Appsense
O-Protected Passphrase used
N-User references closed ticket number