They ask to speak with manager or specific agent Enable an Outlook add-in The call disconnects User references closed ticket number Run a TRIM get global Need to jump in Ask a TL Trim No account registered :( User asks for an escalation Bitlocker Recovery Key Do an Appsense Warm transfer to Corp. Helpline First time login user! Help recover a file Have the user log into OWA Run KA 455 Adobe Acrobat sign in Self healing event Perform a flight mode restart WS1/Boxer Problem! Protected Passphrase used User has MSSP questions setup Reconnect a U or I drive Reconnect Webex Phone Services Spam email ticket They ask to speak with manager or specific agent Enable an Outlook add-in The call disconnects User references closed ticket number Run a TRIM get global Need to jump in Ask a TL Trim No account registered :( User asks for an escalation Bitlocker Recovery Key Do an Appsense Warm transfer to Corp. Helpline First time login user! Help recover a file Have the user log into OWA Run KA 455 Adobe Acrobat sign in Self healing event Perform a flight mode restart WS1/Boxer Problem! Protected Passphrase used User has MSSP questions setup Reconnect a U or I drive Reconnect Webex Phone Services Spam email ticket
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-They ask to speak with manager or specific agent
I-Enable an Outlook add-in
G-The call disconnects
N-User references closed ticket number
O-Run a TRIM get global
I-Need to jump in Ask a TL
G-Trim
No account registered :(
B-User asks for an escalation
G-Bitlocker Recovery Key
N-Do an Appsense
B-Warm transfer to Corp. Helpline
O-First time login user!
I-Help recover a file
B-Have the user log into OWA
B-Run KA 455
O-Adobe Acrobat sign in
N-Self healing event
G-Perform a flight mode restart
N-WS1/Boxer Problem!
O-Protected Passphrase used
B-User has MSSP questions setup
G-Reconnect a U or I drive
I-Reconnect Webex Phone Services
I-Spam email ticket