Spam email ticket Reconnect a U or I drive Do an Appsense They ask to speak with manager or specific agent Run a TRIM get global Perform a flight mode restart Need to jump in Ask a TL Protected Passphrase used Self healing event Adobe Acrobat sign in First time login user! Trim No account registered :( User has MSSP questions setup The call disconnects Reconnect Webex Phone Services Help recover a file Warm transfer to Corp. Helpline WS1/Boxer Problem! Have the user log into OWA Run KA 455 User asks for an escalation User references closed ticket number Enable an Outlook add-in Bitlocker Recovery Key Spam email ticket Reconnect a U or I drive Do an Appsense They ask to speak with manager or specific agent Run a TRIM get global Perform a flight mode restart Need to jump in Ask a TL Protected Passphrase used Self healing event Adobe Acrobat sign in First time login user! Trim No account registered :( User has MSSP questions setup The call disconnects Reconnect Webex Phone Services Help recover a file Warm transfer to Corp. Helpline WS1/Boxer Problem! Have the user log into OWA Run KA 455 User asks for an escalation User references closed ticket number Enable an Outlook add-in Bitlocker Recovery Key
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Spam email ticket
G-Reconnect a U or I drive
N-Do an Appsense
O-They ask to speak with manager or specific agent
O-Run a TRIM get global
G-Perform a flight mode restart
I-Need to jump in Ask a TL
O-Protected Passphrase used
N-Self healing event
O-Adobe Acrobat sign in
O-First time login user!
G-Trim
No account registered :(
B-User has MSSP questions setup
G-The call disconnects
I-Reconnect Webex Phone Services
I-Help recover a file
B-Warm transfer to Corp. Helpline
N-WS1/Boxer Problem!
B-Have the user log into OWA
B-Run KA 455
B-User asks for an escalation
N-User references closed ticket number
I-Enable an Outlook add-in
G-Bitlocker Recovery Key