User has MSSP questions setup Need to jump in Ask a TL Do an Appsense User asks for an escalation Protected Passphrase used Adobe Acrobat sign in Help recover a file Reconnect Webex Phone Services Bitlocker Recovery Key Run KA 455 The call disconnects Enable an Outlook add-in Reconnect a U or I drive Trim No account registered :( Have the user log into OWA Spam email ticket WS1/Boxer Problem! Self healing event First time login user! Perform a flight mode restart Warm transfer to Corp. Helpline User references closed ticket number They ask to speak with manager or specific agent Run a TRIM get global User has MSSP questions setup Need to jump in Ask a TL Do an Appsense User asks for an escalation Protected Passphrase used Adobe Acrobat sign in Help recover a file Reconnect Webex Phone Services Bitlocker Recovery Key Run KA 455 The call disconnects Enable an Outlook add-in Reconnect a U or I drive Trim No account registered :( Have the user log into OWA Spam email ticket WS1/Boxer Problem! Self healing event First time login user! Perform a flight mode restart Warm transfer to Corp. Helpline User references closed ticket number They ask to speak with manager or specific agent Run a TRIM get global
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
User has MSSP questions setup
Need to jump in Ask a TL
Do an Appsense
User asks for an escalation
Protected Passphrase used
Adobe Acrobat sign in
Help recover a file
Reconnect Webex Phone Services
Bitlocker Recovery Key
Run KA 455
The call disconnects
Enable an Outlook add-in
Reconnect a U or I drive
Trim
No account registered :(
Have the user log into OWA
Spam email ticket
WS1/Boxer Problem!
Self healing event
First time login user!
Perform a flight mode restart
Warm transfer to Corp. Helpline
User references closed ticket number
They ask to speak with manager or specific agent
Run a TRIM get global