They ask to speak with manager or specific agent Do an Appsense First time login user! Enable an Outlook add-in Help recover a file Protected Passphrase used Self healing event User asks for an escalation User has MSSP questions setup The call disconnects Trim No account registered :( Spam email ticket User references closed ticket number Need to jump in Ask a TL WS1/Boxer Problem! Run a TRIM get global Run KA 455 Adobe Acrobat sign in Warm transfer to Corp. Helpline Have the user log into OWA Bitlocker Recovery Key Reconnect Webex Phone Services Reconnect a U or I drive Perform a flight mode restart They ask to speak with manager or specific agent Do an Appsense First time login user! Enable an Outlook add-in Help recover a file Protected Passphrase used Self healing event User asks for an escalation User has MSSP questions setup The call disconnects Trim No account registered :( Spam email ticket User references closed ticket number Need to jump in Ask a TL WS1/Boxer Problem! Run a TRIM get global Run KA 455 Adobe Acrobat sign in Warm transfer to Corp. Helpline Have the user log into OWA Bitlocker Recovery Key Reconnect Webex Phone Services Reconnect a U or I drive Perform a flight mode restart
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-They ask to speak with manager or specific agent
N-Do an Appsense
O-First time login user!
I-Enable an Outlook add-in
I-Help recover a file
O-Protected Passphrase used
N-Self healing event
B-User asks for an escalation
B-User has MSSP questions setup
G-The call disconnects
G-Trim
No account registered :(
I-Spam email ticket
N-User references closed ticket number
I-Need to jump in Ask a TL
N-WS1/Boxer Problem!
O-Run a TRIM get global
B-Run KA 455
O-Adobe Acrobat sign in
B-Warm transfer to Corp. Helpline
B-Have the user log into OWA
G-Bitlocker Recovery Key
I-Reconnect Webex Phone Services
G-Reconnect a U or I drive
G-Perform a flight mode restart