Protected Passphrase used They ask to speak with manager or specific agent Need to jump in Ask a TL User asks for an escalation Run a TRIM get global The call disconnects WS1/Boxer Problem! First time login user! Adobe Acrobat sign in Do an Appsense User references closed ticket number Warm transfer to Corp. Helpline Reconnect Webex Phone Services Spam email ticket Bitlocker Recovery Key Self healing event Reconnect a U or I drive Have the user log into OWA User has MSSP questions setup Perform a flight mode restart Enable an Outlook add-in Trim No account registered :( Help recover a file Run KA 455 Protected Passphrase used They ask to speak with manager or specific agent Need to jump in Ask a TL User asks for an escalation Run a TRIM get global The call disconnects WS1/Boxer Problem! First time login user! Adobe Acrobat sign in Do an Appsense User references closed ticket number Warm transfer to Corp. Helpline Reconnect Webex Phone Services Spam email ticket Bitlocker Recovery Key Self healing event Reconnect a U or I drive Have the user log into OWA User has MSSP questions setup Perform a flight mode restart Enable an Outlook add-in Trim No account registered :( Help recover a file Run KA 455
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Protected Passphrase used
O-They ask to speak with manager or specific agent
I-Need to jump in Ask a TL
B-User asks for an escalation
O-Run a TRIM get global
G-The call disconnects
N-WS1/Boxer Problem!
O-First time login user!
O-Adobe Acrobat sign in
N-Do an Appsense
N-User references closed ticket number
B-Warm transfer to Corp. Helpline
I-Reconnect Webex Phone Services
I-Spam email ticket
G-Bitlocker Recovery Key
N-Self healing event
G-Reconnect a U or I drive
B-Have the user log into OWA
B-User has MSSP questions setup
G-Perform a flight mode restart
I-Enable an Outlook add-in
G-Trim
No account registered :(
I-Help recover a file
B-Run KA 455