ContactedLH forPayoffCompleted aCoverage/UnlistedOPACInvestigation (perSOP)Updatedclaim withPoliceReportCompleted1st call in24 HrsCompletedLiability(Unclear)Took on aTask fromKristin orRyanAll MoveVehicles- OnInventoryHealthCompletedIssuedpaymentwithin 7 daysof reportHandledanEscalationUsedBluePrintfor 1stCall- NotesLead aRoundtablePhone aFriend-Worked witha peer onanother teamSettledwithCustomerObtaineda RIUsedBluePrint forSettlement-TL/Plan ofAction ScreenUsedBluePrint forTransferClaim-NotesNoYellowsActivelyusedTextingPayTLCompleted(Activelyworked) 5activities fora peerNoRedsConfirmedTLAllPromoterson SurveyHelped aPeer-confirmedTLContactedLH forPayoffCompleted aCoverage/UnlistedOPACInvestigation (perSOP)Updatedclaim withPoliceReportCompleted1st call in24 HrsCompletedLiability(Unclear)Took on aTask fromKristin orRyanAll MoveVehicles- OnInventoryHealthCompletedIssuedpaymentwithin 7 daysof reportHandledanEscalationUsedBluePrintfor 1stCall- NotesLead aRoundtablePhone aFriend-Worked witha peer onanother teamSettledwithCustomerObtaineda RIUsedBluePrint forSettlement-TL/Plan ofAction ScreenUsedBluePrint forTransferClaim-NotesNoYellowsActivelyusedTextingPayTLCompleted(Activelyworked) 5activities fora peerNoRedsConfirmedTLAllPromoterson SurveyHelped aPeer-confirmedTL

Claims Handling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Contacted LH for Payoff
  2. Completed a Coverage/Unlisted OPAC Investigation (per SOP)
  3. Updated claim with Police Report
  4. Completed 1st call in 24 Hrs
  5. Completed Liability (Unclear)
  6. Took on a Task from Kristin or Ryan
  7. All Move Vehicles- On Inventory Health Completed
  8. Issued payment within 7 days of report
  9. Handled an Escalation
  10. Used BluePrint for 1st Call- Notes
  11. Lead a Roundtable
  12. Phone a Friend- Worked with a peer on another team
  13. Settled with Customer
  14. Obtained a RI
  15. Used BluePrint for Settlement- TL/Plan of Action Screen
  16. Used BluePrint for Transfer Claim-Notes
  17. No Yellows
  18. Actively used Texting
  19. Pay TL
  20. Completed (Actively worked) 5 activities for a peer
  21. No Reds
  22. Confirmed TL
  23. All Promoters on Survey
  24. Helped a Peer- confirmed TL