Updatedclaim withPoliceReportCompleted aCoverage/UnlistedOPACInvestigation (perSOP)UsedBluePrint forTransferClaim-NotesIssuedpaymentwithin 7 daysof reportPayTLHandledanEscalationConfirmedTLHelped aPeer-confirmedTLNoYellowsPhone aFriend-Worked witha peer onanother teamContactedLH forPayoffUsedBluePrintfor 1stCall- NotesAll MoveVehicles- OnInventoryHealthCompletedActivelyusedTextingLead aRoundtableCompleted1st call in24 HrsObtaineda RIUsedBluePrint forSettlement-TL/Plan ofAction ScreenSettledwithCustomerAllPromoterson SurveyCompleted(Activelyworked) 5activities fora peerCompletedLiability(Unclear)Took on aTask fromKristin orRyanNoRedsUpdatedclaim withPoliceReportCompleted aCoverage/UnlistedOPACInvestigation (perSOP)UsedBluePrint forTransferClaim-NotesIssuedpaymentwithin 7 daysof reportPayTLHandledanEscalationConfirmedTLHelped aPeer-confirmedTLNoYellowsPhone aFriend-Worked witha peer onanother teamContactedLH forPayoffUsedBluePrintfor 1stCall- NotesAll MoveVehicles- OnInventoryHealthCompletedActivelyusedTextingLead aRoundtableCompleted1st call in24 HrsObtaineda RIUsedBluePrint forSettlement-TL/Plan ofAction ScreenSettledwithCustomerAllPromoterson SurveyCompleted(Activelyworked) 5activities fora peerCompletedLiability(Unclear)Took on aTask fromKristin orRyanNoReds

Claims Handling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated claim with Police Report
  2. Completed a Coverage/Unlisted OPAC Investigation (per SOP)
  3. Used BluePrint for Transfer Claim-Notes
  4. Issued payment within 7 days of report
  5. Pay TL
  6. Handled an Escalation
  7. Confirmed TL
  8. Helped a Peer- confirmed TL
  9. No Yellows
  10. Phone a Friend- Worked with a peer on another team
  11. Contacted LH for Payoff
  12. Used BluePrint for 1st Call- Notes
  13. All Move Vehicles- On Inventory Health Completed
  14. Actively used Texting
  15. Lead a Roundtable
  16. Completed 1st call in 24 Hrs
  17. Obtained a RI
  18. Used BluePrint for Settlement- TL/Plan of Action Screen
  19. Settled with Customer
  20. All Promoters on Survey
  21. Completed (Actively worked) 5 activities for a peer
  22. Completed Liability (Unclear)
  23. Took on a Task from Kristin or Ryan
  24. No Reds