Lead aRoundtableTook on aTask fromKristin orRyanCompleted aCoverage/UnlistedOPACInvestigation (perSOP)Phone aFriend-Worked witha peer onanother teamPayTLActivelyusedTextingNoYellowsAllPromoterson SurveyNoRedsHandledanEscalationCompletedLiability(Unclear)Helped aPeer-confirmedTLCompleted1st call in24 HrsConfirmedTLCompleted(Activelyworked) 5activities fora peerObtaineda RIUsedBluePrintfor 1stCall- NotesUsedBluePrint forSettlement-TL/Plan ofAction ScreenSettledwithCustomerUsedBluePrint forTransferClaim-NotesIssuedpaymentwithin 7 daysof reportAll MoveVehicles- OnInventoryHealthCompletedUpdatedclaim withPoliceReportContactedLH forPayoffLead aRoundtableTook on aTask fromKristin orRyanCompleted aCoverage/UnlistedOPACInvestigation (perSOP)Phone aFriend-Worked witha peer onanother teamPayTLActivelyusedTextingNoYellowsAllPromoterson SurveyNoRedsHandledanEscalationCompletedLiability(Unclear)Helped aPeer-confirmedTLCompleted1st call in24 HrsConfirmedTLCompleted(Activelyworked) 5activities fora peerObtaineda RIUsedBluePrintfor 1stCall- NotesUsedBluePrint forSettlement-TL/Plan ofAction ScreenSettledwithCustomerUsedBluePrint forTransferClaim-NotesIssuedpaymentwithin 7 daysof reportAll MoveVehicles- OnInventoryHealthCompletedUpdatedclaim withPoliceReportContactedLH forPayoff

Claims Handling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lead a Roundtable
  2. Took on a Task from Kristin or Ryan
  3. Completed a Coverage/Unlisted OPAC Investigation (per SOP)
  4. Phone a Friend- Worked with a peer on another team
  5. Pay TL
  6. Actively used Texting
  7. No Yellows
  8. All Promoters on Survey
  9. No Reds
  10. Handled an Escalation
  11. Completed Liability (Unclear)
  12. Helped a Peer- confirmed TL
  13. Completed 1st call in 24 Hrs
  14. Confirmed TL
  15. Completed (Actively worked) 5 activities for a peer
  16. Obtained a RI
  17. Used BluePrint for 1st Call- Notes
  18. Used BluePrint for Settlement- TL/Plan of Action Screen
  19. Settled with Customer
  20. Used BluePrint for Transfer Claim-Notes
  21. Issued payment within 7 days of report
  22. All Move Vehicles- On Inventory Health Completed
  23. Updated claim with Police Report
  24. Contacted LH for Payoff