Lead aRoundtableUsedBluePrint forTransferClaim-NotesCompleted aCoverage/UnlistedOPACInvestigation (perSOP)Completed(Activelyworked) 5activities fora peerTook on aTask fromKristin orRyanUsedBluePrint forSettlement-TL/Plan ofAction ScreenHandledanEscalationIssuedpaymentwithin 7 daysof reportContactedLH forPayoffNoRedsPayTLObtaineda RIUsedBluePrintfor 1stCall- NotesUpdatedclaim withPoliceReportPhone aFriend-Worked witha peer onanother teamSettledwithCustomerCompletedLiability(Unclear)All MoveVehicles- OnInventoryHealthCompletedNoYellowsConfirmedTLActivelyusedTextingCompleted1st call in24 HrsAllPromoterson SurveyHelped aPeer-confirmedTLLead aRoundtableUsedBluePrint forTransferClaim-NotesCompleted aCoverage/UnlistedOPACInvestigation (perSOP)Completed(Activelyworked) 5activities fora peerTook on aTask fromKristin orRyanUsedBluePrint forSettlement-TL/Plan ofAction ScreenHandledanEscalationIssuedpaymentwithin 7 daysof reportContactedLH forPayoffNoRedsPayTLObtaineda RIUsedBluePrintfor 1stCall- NotesUpdatedclaim withPoliceReportPhone aFriend-Worked witha peer onanother teamSettledwithCustomerCompletedLiability(Unclear)All MoveVehicles- OnInventoryHealthCompletedNoYellowsConfirmedTLActivelyusedTextingCompleted1st call in24 HrsAllPromoterson SurveyHelped aPeer-confirmedTL

Claims Handling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lead a Roundtable
  2. Used BluePrint for Transfer Claim-Notes
  3. Completed a Coverage/Unlisted OPAC Investigation (per SOP)
  4. Completed (Actively worked) 5 activities for a peer
  5. Took on a Task from Kristin or Ryan
  6. Used BluePrint for Settlement- TL/Plan of Action Screen
  7. Handled an Escalation
  8. Issued payment within 7 days of report
  9. Contacted LH for Payoff
  10. No Reds
  11. Pay TL
  12. Obtained a RI
  13. Used BluePrint for 1st Call- Notes
  14. Updated claim with Police Report
  15. Phone a Friend- Worked with a peer on another team
  16. Settled with Customer
  17. Completed Liability (Unclear)
  18. All Move Vehicles- On Inventory Health Completed
  19. No Yellows
  20. Confirmed TL
  21. Actively used Texting
  22. Completed 1st call in 24 Hrs
  23. All Promoters on Survey
  24. Helped a Peer- confirmed TL