UsedBluePrint forSettlement-TL/Plan ofAction ScreenUsedBluePrintfor 1stCall- NotesContactedLH forPayoffTook on aTask fromKristin orRyanCompleted(Activelyworked) 5activities fora peerHandledanEscalationPhone aFriend-Worked witha peer onanother teamCompletedLiability(Unclear)AllPromoterson SurveyPayTLNoRedsUsedBluePrint forTransferClaim-NotesCompleted1st call in24 HrsSettledwithCustomerObtaineda RIUpdatedclaim withPoliceReportIssuedpaymentwithin 7 daysof reportLead aRoundtableAll MoveVehicles- OnInventoryHealthCompletedNoYellowsCompleted aCoverage/UnlistedOPACInvestigation (perSOP)Helped aPeer-confirmedTLConfirmedTLActivelyusedTextingUsedBluePrint forSettlement-TL/Plan ofAction ScreenUsedBluePrintfor 1stCall- NotesContactedLH forPayoffTook on aTask fromKristin orRyanCompleted(Activelyworked) 5activities fora peerHandledanEscalationPhone aFriend-Worked witha peer onanother teamCompletedLiability(Unclear)AllPromoterson SurveyPayTLNoRedsUsedBluePrint forTransferClaim-NotesCompleted1st call in24 HrsSettledwithCustomerObtaineda RIUpdatedclaim withPoliceReportIssuedpaymentwithin 7 daysof reportLead aRoundtableAll MoveVehicles- OnInventoryHealthCompletedNoYellowsCompleted aCoverage/UnlistedOPACInvestigation (perSOP)Helped aPeer-confirmedTLConfirmedTLActivelyusedTexting

Claims Handling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used BluePrint for Settlement- TL/Plan of Action Screen
  2. Used BluePrint for 1st Call- Notes
  3. Contacted LH for Payoff
  4. Took on a Task from Kristin or Ryan
  5. Completed (Actively worked) 5 activities for a peer
  6. Handled an Escalation
  7. Phone a Friend- Worked with a peer on another team
  8. Completed Liability (Unclear)
  9. All Promoters on Survey
  10. Pay TL
  11. No Reds
  12. Used BluePrint for Transfer Claim-Notes
  13. Completed 1st call in 24 Hrs
  14. Settled with Customer
  15. Obtained a RI
  16. Updated claim with Police Report
  17. Issued payment within 7 days of report
  18. Lead a Roundtable
  19. All Move Vehicles- On Inventory Health Completed
  20. No Yellows
  21. Completed a Coverage/Unlisted OPAC Investigation (per SOP)
  22. Helped a Peer- confirmed TL
  23. Confirmed TL
  24. Actively used Texting