Completed1st call in24 HrsIssuedpaymentwithin 7 daysof reportUsedBluePrint forSettlement-TL/Plan ofAction ScreenCompleted(Activelyworked) 5activities fora peerObtaineda RICompleted aCoverage/UnlistedOPACInvestigation (perSOP)Updatedclaim withPoliceReportUsedBluePrintfor 1stCall- NotesNoYellowsLead aRoundtableNoRedsCompletedLiability(Unclear)Helped aPeer-confirmedTLTook on aTask fromKristin orRyanContactedLH forPayoffSettledwithCustomerActivelyusedTextingAllPromoterson SurveyPhone aFriend-Worked witha peer onanother teamUsedBluePrint forTransferClaim-NotesConfirmedTLHandledanEscalationPayTLAll MoveVehicles- OnInventoryHealthCompletedCompleted1st call in24 HrsIssuedpaymentwithin 7 daysof reportUsedBluePrint forSettlement-TL/Plan ofAction ScreenCompleted(Activelyworked) 5activities fora peerObtaineda RICompleted aCoverage/UnlistedOPACInvestigation (perSOP)Updatedclaim withPoliceReportUsedBluePrintfor 1stCall- NotesNoYellowsLead aRoundtableNoRedsCompletedLiability(Unclear)Helped aPeer-confirmedTLTook on aTask fromKristin orRyanContactedLH forPayoffSettledwithCustomerActivelyusedTextingAllPromoterson SurveyPhone aFriend-Worked witha peer onanother teamUsedBluePrint forTransferClaim-NotesConfirmedTLHandledanEscalationPayTLAll MoveVehicles- OnInventoryHealthCompleted

Claims Handling Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed 1st call in 24 Hrs
  2. Issued payment within 7 days of report
  3. Used BluePrint for Settlement- TL/Plan of Action Screen
  4. Completed (Actively worked) 5 activities for a peer
  5. Obtained a RI
  6. Completed a Coverage/Unlisted OPAC Investigation (per SOP)
  7. Updated claim with Police Report
  8. Used BluePrint for 1st Call- Notes
  9. No Yellows
  10. Lead a Roundtable
  11. No Reds
  12. Completed Liability (Unclear)
  13. Helped a Peer- confirmed TL
  14. Took on a Task from Kristin or Ryan
  15. Contacted LH for Payoff
  16. Settled with Customer
  17. Actively used Texting
  18. All Promoters on Survey
  19. Phone a Friend- Worked with a peer on another team
  20. Used BluePrint for Transfer Claim-Notes
  21. Confirmed TL
  22. Handled an Escalation
  23. Pay TL
  24. All Move Vehicles- On Inventory Health Completed