Staff takes notes via pen/paper or typing Client reports progress toward goal Staff resolves an exclamation mark Client reports medication concern Client expresses case management needs Staff asks open ended question (what, how, why) Staff asks about medical needs Staff asks about efficacy Client refuses medication Staff provides psych/med education Client reports a medication change Staff asks about case management needs Client IDs pill by name Client reports side effect Staff asks about med purpose Client IDs pill by purpose Client reports medication need Staff researches client's question Client/staff laugh together Staff checks off MedPass during pack Staff reminds client of med purpose Client IDs pill by color/shape Staff problem solves with client Client reports progress after appointment Client expresses goal for health/meds Staff checks for unacknowleged meds Staff actively listens to client Staff outreaches medical providers with question Client talks about how they're doing Staff takes notes via pen/paper or typing Client reports progress toward goal Staff resolves an exclamation mark Client reports medication concern Client expresses case management needs Staff asks open ended question (what, how, why) Staff asks about medical needs Staff asks about efficacy Client refuses medication Staff provides psych/med education Client reports a medication change Staff asks about case management needs Client IDs pill by name Client reports side effect Staff asks about med purpose Client IDs pill by purpose Client reports medication need Staff researches client's question Client/staff laugh together Staff checks off MedPass during pack Staff reminds client of med purpose Client IDs pill by color/shape Staff problem solves with client Client reports progress after appointment Client expresses goal for health/meds Staff checks for unacknowleged meds Staff actively listens to client Staff outreaches medical providers with question Client talks about how they're doing
(Print)
Staff takes notes via pen/paper or typing
Client reports progress toward goal
Staff resolves an exclamation mark
Client reports medication concern
Client expresses case management needs
Staff asks open ended question (what, how, why)
Staff asks about medical needs
Staff asks about efficacy
Client refuses medication
Staff provides psych/med
education
Client reports a medication
change
Staff asks about case management needs
Client IDs pill by name
Client reports side effect
Staff asks about med purpose
Client IDs pill by purpose
Client reports medication need
Staff researches client's question
Client/staff laugh together
Staff checks off MedPass during pack
Staff reminds client of med purpose
Client IDs pill by color/shape
Staff problem solves with client
Client reports progress after appointment
Client expresses goal for health/meds
Staff checks for unacknowleged
meds
Staff actively listens to client
Staff outreaches medical providers with question
Client talks about how they're doing
