we arehere tohelpABSOLUTELYNicespeakingwith youI knowthis canbefrustratingIUNDERSTANDYOURCONCERNSOSORRYTO HEARTHATyou havereachedthe rightpersonthank youfor lettingus knowHave agreatweekendcertainlyHave alovelydayThank youfor allowingus to resolvethis for youLETS TAKEA LOOKTOGETHERI am sorrythis ishappeninglet's getthiscorrectedRESOLUTIONI WOULDBE MORETHANHAPPY TOHAVE ASAFETRIPWE VALUEYOURRELATIONSHIPhave iresolvedevrything foryou todayweappreciateyourfeedbackFEELBETTERSOONI'm glad iwas ableto resolveyour issueI amconfidentthis will beresolvedwe arehere tohelpABSOLUTELYNicespeakingwith youI knowthis canbefrustratingIUNDERSTANDYOURCONCERNSOSORRYTO HEARTHATyou havereachedthe rightpersonthank youfor lettingus knowHave agreatweekendcertainlyHave alovelydayThank youfor allowingus to resolvethis for youLETS TAKEA LOOKTOGETHERI am sorrythis ishappeninglet's getthiscorrectedRESOLUTIONI WOULDBE MORETHANHAPPY TOHAVE ASAFETRIPWE VALUEYOURRELATIONSHIPhave iresolvedevrything foryou todayweappreciateyourfeedbackFEELBETTERSOONI'm glad iwas ableto resolveyour issueI amconfidentthis will beresolved

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. we are here to help
  2. ABSOLUTELY
  3. Nice speaking with you
  4. I know this can be frustrating
  5. I UNDERSTAND YOUR CONCERN
  6. SO SORRY TO HEAR THAT
  7. you have reached the right person
  8. thank you for letting us know
  9. Have a great weekend
  10. certainly
  11. Have a lovely day
  12. Thank you for allowing us to resolve this for you
  13. LETS TAKE A LOOK TOGETHER
  14. I am sorry this is happening
  15. let's get this corrected
  16. RESOLUTION
  17. I WOULD BE MORE THAN HAPPY TO
  18. HAVE A SAFE TRIP
  19. WE VALUE YOUR RELATIONSHIP
  20. have i resolved evrything for you today
  21. we appreciate your feedback
  22. FEEL BETTER SOON
  23. I'm glad i was able to resolve your issue
  24. I am confident this will be resolved