ABSOLUTELYNicespeakingwith youIUNDERSTANDYOURCONCERNRESOLUTIONI'm glad iwas ableto resolveyour issueI amconfidentthis will beresolvedcertainlyI WOULDBE MORETHANHAPPY TOthank youfor lettingus knowFEELBETTERSOONI am sorrythis ishappeningSOSORRYTO HEARTHATwe arehere tohelpI knowthis canbefrustratinghave iresolvedevrything foryou todayHAVE ASAFETRIPHave agreatweekendWE VALUEYOURRELATIONSHIPHave alovelydayweappreciateyourfeedbackThank youfor allowingus to resolvethis for youyou havereachedthe rightpersonLETS TAKEA LOOKTOGETHERlet's getthiscorrectedABSOLUTELYNicespeakingwith youIUNDERSTANDYOURCONCERNRESOLUTIONI'm glad iwas ableto resolveyour issueI amconfidentthis will beresolvedcertainlyI WOULDBE MORETHANHAPPY TOthank youfor lettingus knowFEELBETTERSOONI am sorrythis ishappeningSOSORRYTO HEARTHATwe arehere tohelpI knowthis canbefrustratinghave iresolvedevrything foryou todayHAVE ASAFETRIPHave agreatweekendWE VALUEYOURRELATIONSHIPHave alovelydayweappreciateyourfeedbackThank youfor allowingus to resolvethis for youyou havereachedthe rightpersonLETS TAKEA LOOKTOGETHERlet's getthiscorrected

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ABSOLUTELY
  2. Nice speaking with you
  3. I UNDERSTAND YOUR CONCERN
  4. RESOLUTION
  5. I'm glad i was able to resolve your issue
  6. I am confident this will be resolved
  7. certainly
  8. I WOULD BE MORE THAN HAPPY TO
  9. thank you for letting us know
  10. FEEL BETTER SOON
  11. I am sorry this is happening
  12. SO SORRY TO HEAR THAT
  13. we are here to help
  14. I know this can be frustrating
  15. have i resolved evrything for you today
  16. HAVE A SAFE TRIP
  17. Have a great weekend
  18. WE VALUE YOUR RELATIONSHIP
  19. Have a lovely day
  20. we appreciate your feedback
  21. Thank you for allowing us to resolve this for you
  22. you have reached the right person
  23. LETS TAKE A LOOK TOGETHER
  24. let's get this corrected