I knowthis canbefrustratingWE VALUEYOURRELATIONSHIPNicespeakingwith youI WOULDBE MORETHANHAPPY TOIUNDERSTANDYOURCONCERNwe arehere tohelpweappreciateyourfeedbackI am sorrythis ishappeningABSOLUTELYlet's getthiscorrectedI'm glad iwas ableto resolveyour issuethank youfor lettingus knowI amconfidentthis will beresolvedRESOLUTIONHave alovelydayThank youfor allowingus to resolvethis for youLETS TAKEA LOOKTOGETHERHAVE ASAFETRIPcertainlyhave iresolvedevrything foryou todayHave agreatweekendSOSORRYTO HEARTHATFEELBETTERSOONyou havereachedthe rightpersonI knowthis canbefrustratingWE VALUEYOURRELATIONSHIPNicespeakingwith youI WOULDBE MORETHANHAPPY TOIUNDERSTANDYOURCONCERNwe arehere tohelpweappreciateyourfeedbackI am sorrythis ishappeningABSOLUTELYlet's getthiscorrectedI'm glad iwas ableto resolveyour issuethank youfor lettingus knowI amconfidentthis will beresolvedRESOLUTIONHave alovelydayThank youfor allowingus to resolvethis for youLETS TAKEA LOOKTOGETHERHAVE ASAFETRIPcertainlyhave iresolvedevrything foryou todayHave agreatweekendSOSORRYTO HEARTHATFEELBETTERSOONyou havereachedthe rightperson

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I know this can be frustrating
  2. WE VALUE YOUR RELATIONSHIP
  3. Nice speaking with you
  4. I WOULD BE MORE THAN HAPPY TO
  5. I UNDERSTAND YOUR CONCERN
  6. we are here to help
  7. we appreciate your feedback
  8. I am sorry this is happening
  9. ABSOLUTELY
  10. let's get this corrected
  11. I'm glad i was able to resolve your issue
  12. thank you for letting us know
  13. I am confident this will be resolved
  14. RESOLUTION
  15. Have a lovely day
  16. Thank you for allowing us to resolve this for you
  17. LETS TAKE A LOOK TOGETHER
  18. HAVE A SAFE TRIP
  19. certainly
  20. have i resolved evrything for you today
  21. Have a great weekend
  22. SO SORRY TO HEAR THAT
  23. FEEL BETTER SOON
  24. you have reached the right person