I amconfidentthis will beresolvedthank youfor lettingus knowI am sorrythis ishappeningLETS TAKEA LOOKTOGETHERHAVE ASAFETRIPI WOULDBE MORETHANHAPPY TOWE VALUEYOURRELATIONSHIPI knowthis canbefrustratingSOSORRYTO HEARTHATlet's getthiscorrectedhave iresolvedevrything foryou todayThank youfor allowingus to resolvethis for youHave agreatweekendFEELBETTERSOONcertainlyRESOLUTIONyou havereachedthe rightpersonweappreciateyourfeedbackIUNDERSTANDYOURCONCERNHave alovelydaywe arehere tohelpABSOLUTELYNicespeakingwith youI'm glad iwas ableto resolveyour issueI amconfidentthis will beresolvedthank youfor lettingus knowI am sorrythis ishappeningLETS TAKEA LOOKTOGETHERHAVE ASAFETRIPI WOULDBE MORETHANHAPPY TOWE VALUEYOURRELATIONSHIPI knowthis canbefrustratingSOSORRYTO HEARTHATlet's getthiscorrectedhave iresolvedevrything foryou todayThank youfor allowingus to resolvethis for youHave agreatweekendFEELBETTERSOONcertainlyRESOLUTIONyou havereachedthe rightpersonweappreciateyourfeedbackIUNDERSTANDYOURCONCERNHave alovelydaywe arehere tohelpABSOLUTELYNicespeakingwith youI'm glad iwas ableto resolveyour issue

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am confident this will be resolved
  2. thank you for letting us know
  3. I am sorry this is happening
  4. LETS TAKE A LOOK TOGETHER
  5. HAVE A SAFE TRIP
  6. I WOULD BE MORE THAN HAPPY TO
  7. WE VALUE YOUR RELATIONSHIP
  8. I know this can be frustrating
  9. SO SORRY TO HEAR THAT
  10. let's get this corrected
  11. have i resolved evrything for you today
  12. Thank you for allowing us to resolve this for you
  13. Have a great weekend
  14. FEEL BETTER SOON
  15. certainly
  16. RESOLUTION
  17. you have reached the right person
  18. we appreciate your feedback
  19. I UNDERSTAND YOUR CONCERN
  20. Have a lovely day
  21. we are here to help
  22. ABSOLUTELY
  23. Nice speaking with you
  24. I'm glad i was able to resolve your issue