HAVE ASAFETRIPNicespeakingwith youIUNDERSTANDYOURCONCERNlet's getthiscorrectedcertainlythank youfor lettingus knowLETS TAKEA LOOKTOGETHERABSOLUTELYI am sorrythis ishappeninghave iresolvedevrything foryou todayHave alovelydayFEELBETTERSOONI knowthis canbefrustratingwe arehere tohelpI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issueWE VALUEYOURRELATIONSHIPweappreciateyourfeedbackHave agreatweekendRESOLUTIONThank youfor allowingus to resolvethis for youyou havereachedthe rightpersonI WOULDBE MORETHANHAPPY TOSOSORRYTO HEARTHATHAVE ASAFETRIPNicespeakingwith youIUNDERSTANDYOURCONCERNlet's getthiscorrectedcertainlythank youfor lettingus knowLETS TAKEA LOOKTOGETHERABSOLUTELYI am sorrythis ishappeninghave iresolvedevrything foryou todayHave alovelydayFEELBETTERSOONI knowthis canbefrustratingwe arehere tohelpI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issueWE VALUEYOURRELATIONSHIPweappreciateyourfeedbackHave agreatweekendRESOLUTIONThank youfor allowingus to resolvethis for youyou havereachedthe rightpersonI WOULDBE MORETHANHAPPY TOSOSORRYTO HEARTHAT

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. HAVE A SAFE TRIP
  2. Nice speaking with you
  3. I UNDERSTAND YOUR CONCERN
  4. let's get this corrected
  5. certainly
  6. thank you for letting us know
  7. LETS TAKE A LOOK TOGETHER
  8. ABSOLUTELY
  9. I am sorry this is happening
  10. have i resolved evrything for you today
  11. Have a lovely day
  12. FEEL BETTER SOON
  13. I know this can be frustrating
  14. we are here to help
  15. I am confident this will be resolved
  16. I'm glad i was able to resolve your issue
  17. WE VALUE YOUR RELATIONSHIP
  18. we appreciate your feedback
  19. Have a great weekend
  20. RESOLUTION
  21. Thank you for allowing us to resolve this for you
  22. you have reached the right person
  23. I WOULD BE MORE THAN HAPPY TO
  24. SO SORRY TO HEAR THAT