(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
B-Received a compliment on customer service skills
I-Asked someone "what can I do to help?"
G-Upskilled myself through various learning sessions
N-Empathized with a customer
N-Used three new vocab words in your email or conversations
B-Explained different ways you can help, to a customer
I-Helped my teammate complete their job
B-Diffused a difficult situation
G-Brought yourself a new accesory for the office desk
N-Used a
co-worker as a resource for solving a problem
I-Got a new account / new deal / new customer that you are excited about
I-Ended a call on a positive note
N-Stayed extremely calm during a tough situation
G-Took action on your oldest pending to do list
B-Watched an informational video on work related topic
N-Made amazing minutes of the meeting that you felp happy about
O-Made a customer laugh
B-Received thank you from customer for providing excellent service
O-Attended a happy event for a co-worker
O-Read an interesting book in the past 4 days
G-Reached out and connected with 3
co-workers
G-Gave training to someone on a particular topic
O-Reassured a worried customer
O-Shared my knowledge and expertise with a co-worker