PHONEOsAT >78% orChat 87% Give giftto yourteammate Escalatedcall / chat<= 3  NoEscalationcall / chat CommendationCall > 3 Free Free Attendance100% SystemIssue < 3Instances AHT < 30(Chat) orPhone AHT< 765 sec INVAccuracy>98% Reliability>90% Adherence>85% QAAccuracy=100% Free 100%Compliance AHT <= 860Phones orAHT <= 35minutes(Chat)   QACare>88% PHONEIssueResolution=> 78% orCHAT >90% Free CommendationCall/Chat Showappriciationto your TL NoOB/OL Adherence= 100% Holdtime <150 PHONEOsAT >78% orChat 87% Give giftto yourteammate Escalatedcall / chat<= 3  NoEscalationcall / chat CommendationCall > 3 Free Free Attendance100% SystemIssue < 3Instances AHT < 30(Chat) orPhone AHT< 765 sec INVAccuracy>98% Reliability>90% Adherence>85% QAAccuracy=100% Free 100%Compliance AHT <= 860Phones orAHT <= 35minutes(Chat)   QACare>88% PHONEIssueResolution=> 78% orCHAT >90% Free CommendationCall/Chat Showappriciationto your TL NoOB/OL Adherence= 100% Holdtime <150 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PHONE OsAT > 78% or Chat 87%
  2. Give gift to your teammate
  3. Escalated call / chat <= 3
  4. No Escalation call / chat
  5. Commendation Call > 3
  6. Free
  7. Free
  8. Attendance 100%
  9. System Issue < 3 Instances
  10. AHT < 30 (Chat) or Phone AHT < 765 sec
  11. INV Accuracy >98%
  12. Reliability >90%
  13. Adherence >85%
  14. QA Accuracy =100%
  15. Free
  16. 100% Compliance
  17. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  19. QA Care >88%
  20. PHONE Issue Resolution => 78% or CHAT >90%
  21. Free
  22. Commendation Call/Chat
  23. Show appriciation to your TL
  24. No OB/OL
  25. Adherence = 100%
  26. Hold time < 150