NoEscalationcall / chat QACare>88% AHT < 30(Chat) orPhone AHT< 765 sec Adherence= 100% Free Free CommendationCall > 3 Give giftto yourteammate QAAccuracy=100% Adherence>85% Escalatedcall / chat<= 3    Showappriciationto your TL SystemIssue < 3Instances Holdtime <150 AHT <= 860Phones orAHT <= 35minutes(Chat) Attendance100% Reliability>90% PHONEOsAT >78% orChat 87% CommendationCall/Chat Free Free INVAccuracy>98% PHONEIssueResolution=> 78% orCHAT >90% 100%Compliance NoOB/OL NoEscalationcall / chat QACare>88% AHT < 30(Chat) orPhone AHT< 765 sec Adherence= 100% Free Free CommendationCall > 3 Give giftto yourteammate QAAccuracy=100% Adherence>85% Escalatedcall / chat<= 3    Showappriciationto your TL SystemIssue < 3Instances Holdtime <150 AHT <= 860Phones orAHT <= 35minutes(Chat) Attendance100% Reliability>90% PHONEOsAT >78% orChat 87% CommendationCall/Chat Free Free INVAccuracy>98% PHONEIssueResolution=> 78% orCHAT >90% 100%Compliance NoOB/OL 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Escalation call / chat
  2. QA Care >88%
  3. AHT < 30 (Chat) or Phone AHT < 765 sec
  4. Adherence = 100%
  5. Free
  6. Free
  7. Commendation Call > 3
  8. Give gift to your teammate
  9. QA Accuracy =100%
  10. Adherence >85%
  11. Escalated call / chat <= 3
  13. Show appriciation to your TL
  14. System Issue < 3 Instances
  15. Hold time < 150
  16. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  17. Attendance 100%
  18. Reliability >90%
  19. PHONE OsAT > 78% or Chat 87%
  20. Commendation Call/Chat
  21. Free
  22. Free
  23. INV Accuracy >98%
  24. PHONE Issue Resolution => 78% or CHAT >90%
  25. 100% Compliance
  26. No OB/OL