NoOB/OL QACare>88% Adherence>85% Free SystemIssue < 3Instances Adherence= 100%   NoEscalationcall / chat PHONEOsAT >78% orChat 87% Escalatedcall / chat<= 3  Free AHT < 30(Chat) orPhone AHT< 765 sec Free AHT <= 860Phones orAHT <= 35minutes(Chat) Free CommendationCall > 3 QAAccuracy=100% PHONEIssueResolution=> 78% orCHAT >90% Attendance100% CommendationCall/Chat Holdtime <150 Reliability>90% 100%Compliance Give giftto yourteammate INVAccuracy>98% Showappriciationto your TL NoOB/OL QACare>88% Adherence>85% Free SystemIssue < 3Instances Adherence= 100%   NoEscalationcall / chat PHONEOsAT >78% orChat 87% Escalatedcall / chat<= 3  Free AHT < 30(Chat) orPhone AHT< 765 sec Free AHT <= 860Phones orAHT <= 35minutes(Chat) Free CommendationCall > 3 QAAccuracy=100% PHONEIssueResolution=> 78% orCHAT >90% Attendance100% CommendationCall/Chat Holdtime <150 Reliability>90% 100%Compliance Give giftto yourteammate INVAccuracy>98% Showappriciationto your TL 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No OB/OL
  2. QA Care >88%
  3. Adherence >85%
  4. Free
  5. System Issue < 3 Instances
  6. Adherence = 100%
  8. No Escalation call / chat
  9. PHONE OsAT > 78% or Chat 87%
  10. Escalated call / chat <= 3
  11. Free
  12. AHT < 30 (Chat) or Phone AHT < 765 sec
  13. Free
  14. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  15. Free
  16. Commendation Call > 3
  17. QA Accuracy =100%
  18. PHONE Issue Resolution => 78% or CHAT >90%
  19. Attendance 100%
  20. Commendation Call/Chat
  21. Hold time < 150
  22. Reliability >90%
  23. 100% Compliance
  24. Give gift to your teammate
  25. INV Accuracy >98%
  26. Show appriciation to your TL