CommendationCall/Chat CommendationCall > 3 Give giftto yourteammate QAAccuracy=100% Showappriciationto your TL PHONEIssueResolution=> 78% orCHAT >90% Free Free AHT <= 860Phones orAHT <= 35minutes(Chat) SystemIssue < 3Instances Escalatedcall / chat<= 3  Free Adherence= 100% INVAccuracy>98% NoEscalationcall / chat QACare>88% 100%Compliance AHT < 30(Chat) orPhone AHT< 765 sec Attendance100% Holdtime <150 Adherence>85% PHONEOsAT >78% orChat 87% Free Reliability>90% NoOB/OL   CommendationCall/Chat CommendationCall > 3 Give giftto yourteammate QAAccuracy=100% Showappriciationto your TL PHONEIssueResolution=> 78% orCHAT >90% Free Free AHT <= 860Phones orAHT <= 35minutes(Chat) SystemIssue < 3Instances Escalatedcall / chat<= 3  Free Adherence= 100% INVAccuracy>98% NoEscalationcall / chat QACare>88% 100%Compliance AHT < 30(Chat) orPhone AHT< 765 sec Attendance100% Holdtime <150 Adherence>85% PHONEOsAT >78% orChat 87% Free Reliability>90% NoOB/OL   

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Commendation Call/Chat
  2. Commendation Call > 3
  3. Give gift to your teammate
  4. QA Accuracy =100%
  5. Show appriciation to your TL
  6. PHONE Issue Resolution => 78% or CHAT >90%
  7. Free
  8. Free
  9. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  10. System Issue < 3 Instances
  11. Escalated call / chat <= 3
  12. Free
  13. Adherence = 100%
  14. INV Accuracy >98%
  15. No Escalation call / chat
  16. QA Care >88%
  17. 100% Compliance
  18. AHT < 30 (Chat) or Phone AHT < 765 sec
  19. Attendance 100%
  20. Hold time < 150
  21. Adherence >85%
  22. PHONE OsAT > 78% or Chat 87%
  23. Free
  24. Reliability >90%
  25. No OB/OL