Free   PHONEOsAT >78% orChat 87% Free Holdtime <150 CommendationCall/Chat Reliability>90% Adherence= 100% CommendationCall > 3 QAAccuracy=100% INVAccuracy>98% Free NoEscalationcall / chat Give giftto yourteammate Escalatedcall / chat<= 3  Adherence>85% NoOB/OL Free QACare>88% 100%Compliance Attendance100% SystemIssue < 3Instances PHONEIssueResolution=> 78% orCHAT >90% Showappriciationto your TL AHT <= 860Phones orAHT <= 35minutes(Chat) AHT < 30(Chat) orPhone AHT< 765 sec Free   PHONEOsAT >78% orChat 87% Free Holdtime <150 CommendationCall/Chat Reliability>90% Adherence= 100% CommendationCall > 3 QAAccuracy=100% INVAccuracy>98% Free NoEscalationcall / chat Give giftto yourteammate Escalatedcall / chat<= 3  Adherence>85% NoOB/OL Free QACare>88% 100%Compliance Attendance100% SystemIssue < 3Instances PHONEIssueResolution=> 78% orCHAT >90% Showappriciationto your TL AHT <= 860Phones orAHT <= 35minutes(Chat) AHT < 30(Chat) orPhone AHT< 765 sec 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free
  3. PHONE OsAT > 78% or Chat 87%
  4. Free
  5. Hold time < 150
  6. Commendation Call/Chat
  7. Reliability >90%
  8. Adherence = 100%
  9. Commendation Call > 3
  10. QA Accuracy =100%
  11. INV Accuracy >98%
  12. Free
  13. No Escalation call / chat
  14. Give gift to your teammate
  15. Escalated call / chat <= 3
  16. Adherence >85%
  17. No OB/OL
  18. Free
  19. QA Care >88%
  20. 100% Compliance
  21. Attendance 100%
  22. System Issue < 3 Instances
  23. PHONE Issue Resolution => 78% or CHAT >90%
  24. Show appriciation to your TL
  25. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  26. AHT < 30 (Chat) or Phone AHT < 765 sec