Free Give gift to your teammate PHONE OsAT > 78% or Chat 87% No OB/OL Free QA Care >88% Commendation Call/Chat QA Accuracy =100% PHONE Issue Resolution => 78% or CHAT >90% Hold time < 150 Free AHT < 30 (Chat) or Phone AHT < 765 sec System Issue < 3 Instances Adherence >85% 100% Compliance Attendance 100% Free Escalated call / chat <= 3 INV Accuracy >98% Show appriciation to your TL Adherence = 100% Commendation Call > 3 No Escalation call / chat AHT <= 860 Phones or AHT <= 35 minutes (Chat) Reliability >90% Free Give gift to your teammate PHONE OsAT > 78% or Chat 87% No OB/OL Free QA Care >88% Commendation Call/Chat QA Accuracy =100% PHONE Issue Resolution => 78% or CHAT >90% Hold time < 150 Free AHT < 30 (Chat) or Phone AHT < 765 sec System Issue < 3 Instances Adherence >85% 100% Compliance Attendance 100% Free Escalated call / chat <= 3 INV Accuracy >98% Show appriciation to your TL Adherence = 100% Commendation Call > 3 No Escalation call / chat AHT <= 860 Phones or AHT <= 35 minutes (Chat) Reliability >90%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Free
Give gift to your teammate
PHONE OsAT > 78% or Chat 87%
No OB/OL
Free
QA Care >88%
Commendation Call/Chat
QA Accuracy =100%
PHONE Issue Resolution => 78% or CHAT >90%
Hold time < 150
Free
AHT < 30 (Chat) or Phone AHT < 765 sec
System Issue < 3 Instances
Adherence >85%
100% Compliance
Attendance 100%
Free
Escalated call / chat <= 3
INV Accuracy >98%
Show appriciation to your TL
Adherence = 100%
Commendation Call > 3
No Escalation call / chat
AHT <= 860 Phones or AHT <= 35 minutes (Chat)
Reliability >90%