100%Compliance PHONEOsAT >78% orChat 87%   Free AHT < 30(Chat) orPhone AHT< 765 sec Holdtime <150 Adherence= 100% Reliability>90% Showappriciationto your TL QAAccuracy=100% SystemIssue < 3Instances Give giftto yourteammate PHONEIssueResolution=> 78% orCHAT >90% NoOB/OL CommendationCall/Chat Adherence>85% Free NoEscalationcall / chat AHT <= 860Phones orAHT <= 35minutes(Chat) QACare>88% Escalatedcall / chat<= 3  INVAccuracy>98% Free Free CommendationCall > 3 Attendance100% 100%Compliance PHONEOsAT >78% orChat 87%   Free AHT < 30(Chat) orPhone AHT< 765 sec Holdtime <150 Adherence= 100% Reliability>90% Showappriciationto your TL QAAccuracy=100% SystemIssue < 3Instances Give giftto yourteammate PHONEIssueResolution=> 78% orCHAT >90% NoOB/OL CommendationCall/Chat Adherence>85% Free NoEscalationcall / chat AHT <= 860Phones orAHT <= 35minutes(Chat) QACare>88% Escalatedcall / chat<= 3  INVAccuracy>98% Free Free CommendationCall > 3 Attendance100% 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Compliance
  2. PHONE OsAT > 78% or Chat 87%
  4. Free
  5. AHT < 30 (Chat) or Phone AHT < 765 sec
  6. Hold time < 150
  7. Adherence = 100%
  8. Reliability >90%
  9. Show appriciation to your TL
  10. QA Accuracy =100%
  11. System Issue < 3 Instances
  12. Give gift to your teammate
  13. PHONE Issue Resolution => 78% or CHAT >90%
  14. No OB/OL
  15. Commendation Call/Chat
  16. Adherence >85%
  17. Free
  18. No Escalation call / chat
  19. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  20. QA Care >88%
  21. Escalated call / chat <= 3
  22. INV Accuracy >98%
  23. Free
  24. Free
  25. Commendation Call > 3
  26. Attendance 100%