NoOB/OL Adherence= 100% Reliability>90% AHT < 30(Chat) orPhone AHT< 765 sec QAAccuracy=100% PHONEIssueResolution=> 78% orCHAT >90% 100%Compliance   PHONEOsAT >78% orChat 87% Escalatedcall / chat<= 3  Showappriciationto your TL Adherence>85% Free CommendationCall/Chat NoEscalationcall / chat CommendationCall > 3 Free INVAccuracy>98% QACare>88% Holdtime <150 Free AHT <= 860Phones orAHT <= 35minutes(Chat) Attendance100% Give giftto yourteammate SystemIssue < 3Instances Free NoOB/OL Adherence= 100% Reliability>90% AHT < 30(Chat) orPhone AHT< 765 sec QAAccuracy=100% PHONEIssueResolution=> 78% orCHAT >90% 100%Compliance   PHONEOsAT >78% orChat 87% Escalatedcall / chat<= 3  Showappriciationto your TL Adherence>85% Free CommendationCall/Chat NoEscalationcall / chat CommendationCall > 3 Free INVAccuracy>98% QACare>88% Holdtime <150 Free AHT <= 860Phones orAHT <= 35minutes(Chat) Attendance100% Give giftto yourteammate SystemIssue < 3Instances Free 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No OB/OL
  2. Adherence = 100%
  3. Reliability >90%
  4. AHT < 30 (Chat) or Phone AHT < 765 sec
  5. QA Accuracy =100%
  6. PHONE Issue Resolution => 78% or CHAT >90%
  7. 100% Compliance
  9. PHONE OsAT > 78% or Chat 87%
  10. Escalated call / chat <= 3
  11. Show appriciation to your TL
  12. Adherence >85%
  13. Free
  14. Commendation Call/Chat
  15. No Escalation call / chat
  16. Commendation Call > 3
  17. Free
  18. INV Accuracy >98%
  19. QA Care >88%
  20. Hold time < 150
  21. Free
  22. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  23. Attendance 100%
  24. Give gift to your teammate
  25. System Issue < 3 Instances
  26. Free