Adherence>85% Free NoOB/OL CommendationCall/Chat AHT < 30(Chat) orPhone AHT< 765 sec NoEscalationcall / chat Free Adherence= 100% Reliability>90% Escalatedcall / chat<= 3  Give giftto yourteammate SystemIssue < 3Instances CommendationCall > 3 Showappriciationto your TL PHONEIssueResolution=> 78% orCHAT >90% 100%Compliance QAAccuracy=100% Attendance100%   AHT <= 860Phones orAHT <= 35minutes(Chat) Free Free Holdtime <150 INVAccuracy>98% QACare>88% PHONEOsAT >78% orChat 87% Adherence>85% Free NoOB/OL CommendationCall/Chat AHT < 30(Chat) orPhone AHT< 765 sec NoEscalationcall / chat Free Adherence= 100% Reliability>90% Escalatedcall / chat<= 3  Give giftto yourteammate SystemIssue < 3Instances CommendationCall > 3 Showappriciationto your TL PHONEIssueResolution=> 78% orCHAT >90% 100%Compliance QAAccuracy=100% Attendance100%   AHT <= 860Phones orAHT <= 35minutes(Chat) Free Free Holdtime <150 INVAccuracy>98% QACare>88% PHONEOsAT >78% orChat 87% 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adherence >85%
  2. Free
  3. No OB/OL
  4. Commendation Call/Chat
  5. AHT < 30 (Chat) or Phone AHT < 765 sec
  6. No Escalation call / chat
  7. Free
  8. Adherence = 100%
  9. Reliability >90%
  10. Escalated call / chat <= 3
  11. Give gift to your teammate
  12. System Issue < 3 Instances
  13. Commendation Call > 3
  14. Show appriciation to your TL
  15. PHONE Issue Resolution => 78% or CHAT >90%
  16. 100% Compliance
  17. QA Accuracy =100%
  18. Attendance 100%
  20. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  21. Free
  22. Free
  23. Hold time < 150
  24. INV Accuracy >98%
  25. QA Care >88%
  26. PHONE OsAT > 78% or Chat 87%