Escalatedcall / chat<= 3  AHT <= 860Phones orAHT <= 35minutes(Chat) CommendationCall > 3 Free PHONEIssueResolution=> 78% orCHAT >90%   Free SystemIssue < 3Instances Adherence>85% NoEscalationcall / chat Free QACare>88% Reliability>90% PHONEOsAT >78% orChat 87% NoOB/OL QAAccuracy=100% AHT < 30(Chat) orPhone AHT< 765 sec Adherence= 100% 100%Compliance Free Give giftto yourteammate Holdtime <150 CommendationCall/Chat INVAccuracy>98% Showappriciationto your TL Attendance100% Escalatedcall / chat<= 3  AHT <= 860Phones orAHT <= 35minutes(Chat) CommendationCall > 3 Free PHONEIssueResolution=> 78% orCHAT >90%   Free SystemIssue < 3Instances Adherence>85% NoEscalationcall / chat Free QACare>88% Reliability>90% PHONEOsAT >78% orChat 87% NoOB/OL QAAccuracy=100% AHT < 30(Chat) orPhone AHT< 765 sec Adherence= 100% 100%Compliance Free Give giftto yourteammate Holdtime <150 CommendationCall/Chat INVAccuracy>98% Showappriciationto your TL Attendance100% 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Escalated call / chat <= 3
  2. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  3. Commendation Call > 3
  4. Free
  5. PHONE Issue Resolution => 78% or CHAT >90%
  7. Free
  8. System Issue < 3 Instances
  9. Adherence >85%
  10. No Escalation call / chat
  11. Free
  12. QA Care >88%
  13. Reliability >90%
  14. PHONE OsAT > 78% or Chat 87%
  15. No OB/OL
  16. QA Accuracy =100%
  17. AHT < 30 (Chat) or Phone AHT < 765 sec
  18. Adherence = 100%
  19. 100% Compliance
  20. Free
  21. Give gift to your teammate
  22. Hold time < 150
  23. Commendation Call/Chat
  24. INV Accuracy >98%
  25. Show appriciation to your TL
  26. Attendance 100%