PHONEIssueResolution=> 78% orCHAT >90% Showappriciationto your TL PHONEOsAT >78% orChat 87% AHT <= 860Phones orAHT <= 35minutes(Chat)   CommendationCall/Chat Give giftto yourteammate 100%Compliance Attendance100% NoOB/OL Adherence= 100% Free INVAccuracy>98% Free Holdtime <150 CommendationCall > 3 Free Escalatedcall / chat<= 3  QAAccuracy=100% Free SystemIssue < 3Instances NoEscalationcall / chat QACare>88% Reliability>90% Adherence>85% AHT < 30(Chat) orPhone AHT< 765 sec PHONEIssueResolution=> 78% orCHAT >90% Showappriciationto your TL PHONEOsAT >78% orChat 87% AHT <= 860Phones orAHT <= 35minutes(Chat)   CommendationCall/Chat Give giftto yourteammate 100%Compliance Attendance100% NoOB/OL Adherence= 100% Free INVAccuracy>98% Free Holdtime <150 CommendationCall > 3 Free Escalatedcall / chat<= 3  QAAccuracy=100% Free SystemIssue < 3Instances NoEscalationcall / chat QACare>88% Reliability>90% Adherence>85% AHT < 30(Chat) orPhone AHT< 765 sec 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PHONE Issue Resolution => 78% or CHAT >90%
  2. Show appriciation to your TL
  3. PHONE OsAT > 78% or Chat 87%
  4. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  6. Commendation Call/Chat
  7. Give gift to your teammate
  8. 100% Compliance
  9. Attendance 100%
  10. No OB/OL
  11. Adherence = 100%
  12. Free
  13. INV Accuracy >98%
  14. Free
  15. Hold time < 150
  16. Commendation Call > 3
  17. Free
  18. Escalated call / chat <= 3
  19. QA Accuracy =100%
  20. Free
  21. System Issue < 3 Instances
  22. No Escalation call / chat
  23. QA Care >88%
  24. Reliability >90%
  25. Adherence >85%
  26. AHT < 30 (Chat) or Phone AHT < 765 sec