Adherence= 100% NoEscalationcall / chat Showappriciationto your TL Free SystemIssue < 3Instances 100%Compliance Adherence>85% PHONEIssueResolution=> 78% orCHAT >90% Give giftto yourteammate PHONEOsAT >78% orChat 87% Attendance100% CommendationCall > 3 Free Free Escalatedcall / chat<= 3  QACare>88% Reliability>90% QAAccuracy=100% NoOB/OL Free INVAccuracy>98% Holdtime <150 AHT <= 860Phones orAHT <= 35minutes(Chat) AHT < 30(Chat) orPhone AHT< 765 sec CommendationCall/Chat   Adherence= 100% NoEscalationcall / chat Showappriciationto your TL Free SystemIssue < 3Instances 100%Compliance Adherence>85% PHONEIssueResolution=> 78% orCHAT >90% Give giftto yourteammate PHONEOsAT >78% orChat 87% Attendance100% CommendationCall > 3 Free Free Escalatedcall / chat<= 3  QACare>88% Reliability>90% QAAccuracy=100% NoOB/OL Free INVAccuracy>98% Holdtime <150 AHT <= 860Phones orAHT <= 35minutes(Chat) AHT < 30(Chat) orPhone AHT< 765 sec CommendationCall/Chat 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  2. Adherence = 100%
  3. No Escalation call / chat
  4. Show appriciation to your TL
  5. Free
  6. System Issue < 3 Instances
  7. 100% Compliance
  8. Adherence >85%
  9. PHONE Issue Resolution => 78% or CHAT >90%
  10. Give gift to your teammate
  11. PHONE OsAT > 78% or Chat 87%
  12. Attendance 100%
  13. Commendation Call > 3
  14. Free
  15. Free
  16. Escalated call / chat <= 3
  17. QA Care >88%
  18. Reliability >90%
  19. QA Accuracy =100%
  20. No OB/OL
  21. Free
  22. INV Accuracy >98%
  23. Hold time < 150
  24. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  25. AHT < 30 (Chat) or Phone AHT < 765 sec
  26. Commendation Call/Chat