CommendationCall/Chat QACare>88% AHT <= 860Phones orAHT <= 35minutes(Chat) Attendance100% PHONEOsAT >78% orChat 87% Reliability>90% Escalatedcall / chat<= 3  NoEscalationcall / chat Give giftto yourteammate Holdtime <150 SystemIssue < 3Instances CommendationCall > 3 AHT < 30(Chat) orPhone AHT< 765 sec Showappriciationto your TL   Free Adherence= 100% NoOB/OL 100%Compliance INVAccuracy>98% Free Free PHONEIssueResolution=> 78% orCHAT >90% Adherence>85% QAAccuracy=100% Free CommendationCall/Chat QACare>88% AHT <= 860Phones orAHT <= 35minutes(Chat) Attendance100% PHONEOsAT >78% orChat 87% Reliability>90% Escalatedcall / chat<= 3  NoEscalationcall / chat Give giftto yourteammate Holdtime <150 SystemIssue < 3Instances CommendationCall > 3 AHT < 30(Chat) orPhone AHT< 765 sec Showappriciationto your TL   Free Adherence= 100% NoOB/OL 100%Compliance INVAccuracy>98% Free Free PHONEIssueResolution=> 78% orCHAT >90% Adherence>85% QAAccuracy=100% Free 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Commendation Call/Chat
  2. QA Care >88%
  3. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  4. Attendance 100%
  5. PHONE OsAT > 78% or Chat 87%
  6. Reliability >90%
  7. Escalated call / chat <= 3
  8. No Escalation call / chat
  9. Give gift to your teammate
  10. Hold time < 150
  11. System Issue < 3 Instances
  12. Commendation Call > 3
  13. AHT < 30 (Chat) or Phone AHT < 765 sec
  14. Show appriciation to your TL
  16. Free
  17. Adherence = 100%
  18. No OB/OL
  19. 100% Compliance
  20. INV Accuracy >98%
  21. Free
  22. Free
  23. PHONE Issue Resolution => 78% or CHAT >90%
  24. Adherence >85%
  25. QA Accuracy =100%
  26. Free