Free PHONEIssueResolution=> 78% orCHAT >90% CommendationCall > 3 Attendance100% Reliability>90% Free Showappriciationto your TL Adherence>85% 100%Compliance AHT <= 860Phones orAHT <= 35minutes(Chat) Holdtime <150 SystemIssue < 3Instances INVAccuracy>98% AHT < 30(Chat) orPhone AHT< 765 sec Give giftto yourteammate QAAccuracy=100% Free Escalatedcall / chat<= 3  Free PHONEOsAT >78% orChat 87% QACare>88% NoOB/OL NoEscalationcall / chat   CommendationCall/Chat Adherence= 100% Free PHONEIssueResolution=> 78% orCHAT >90% CommendationCall > 3 Attendance100% Reliability>90% Free Showappriciationto your TL Adherence>85% 100%Compliance AHT <= 860Phones orAHT <= 35minutes(Chat) Holdtime <150 SystemIssue < 3Instances INVAccuracy>98% AHT < 30(Chat) orPhone AHT< 765 sec Give giftto yourteammate QAAccuracy=100% Free Escalatedcall / chat<= 3  Free PHONEOsAT >78% orChat 87% QACare>88% NoOB/OL NoEscalationcall / chat   CommendationCall/Chat Adherence= 100% 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Free
  2. PHONE Issue Resolution => 78% or CHAT >90%
  3. Commendation Call > 3
  4. Attendance 100%
  5. Reliability >90%
  6. Free
  7. Show appriciation to your TL
  8. Adherence >85%
  9. 100% Compliance
  10. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  11. Hold time < 150
  12. System Issue < 3 Instances
  13. INV Accuracy >98%
  14. AHT < 30 (Chat) or Phone AHT < 765 sec
  15. Give gift to your teammate
  16. QA Accuracy =100%
  17. Free
  18. Escalated call / chat <= 3
  19. Free
  20. PHONE OsAT > 78% or Chat 87%
  21. QA Care >88%
  22. No OB/OL
  23. No Escalation call / chat
  25. Commendation Call/Chat
  26. Adherence = 100%