Adherence= 100% CommendationCall > 3 SystemIssue < 3Instances AHT < 30(Chat) orPhone AHT< 765 sec PHONEOsAT >78% orChat 87% Attendance100% CommendationCall/Chat INVAccuracy>98% Reliability>90% Holdtime <150 QACare>88% NoOB/OL 100%Compliance Free Free NoEscalationcall / chat Escalatedcall / chat<= 3  AHT <= 860Phones orAHT <= 35minutes(Chat)   Give giftto yourteammate PHONEIssueResolution=> 78% orCHAT >90% QAAccuracy=100% Showappriciationto your TL Adherence>85% Free Free Adherence= 100% CommendationCall > 3 SystemIssue < 3Instances AHT < 30(Chat) orPhone AHT< 765 sec PHONEOsAT >78% orChat 87% Attendance100% CommendationCall/Chat INVAccuracy>98% Reliability>90% Holdtime <150 QACare>88% NoOB/OL 100%Compliance Free Free NoEscalationcall / chat Escalatedcall / chat<= 3  AHT <= 860Phones orAHT <= 35minutes(Chat)   Give giftto yourteammate PHONEIssueResolution=> 78% orCHAT >90% QAAccuracy=100% Showappriciationto your TL Adherence>85% Free Free 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adherence = 100%
  2. Commendation Call > 3
  3. System Issue < 3 Instances
  4. AHT < 30 (Chat) or Phone AHT < 765 sec
  5. PHONE OsAT > 78% or Chat 87%
  6. Attendance 100%
  7. Commendation Call/Chat
  8. INV Accuracy >98%
  9. Reliability >90%
  10. Hold time < 150
  11. QA Care >88%
  12. No OB/OL
  13. 100% Compliance
  14. Free
  15. Free
  16. No Escalation call / chat
  17. Escalated call / chat <= 3
  18. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  20. Give gift to your teammate
  21. PHONE Issue Resolution => 78% or CHAT >90%
  22. QA Accuracy =100%
  23. Show appriciation to your TL
  24. Adherence >85%
  25. Free
  26. Free