Adherence>85% Attendance100% Free CommendationCall/Chat Free AHT < 30(Chat) orPhone AHT< 765 sec Free   NoOB/OL PHONEIssueResolution=> 78% orCHAT >90% Reliability>90% Adherence= 100% PHONEOsAT >78% orChat 87% QAAccuracy=100% Holdtime <150 Showappriciationto your TL NoEscalationcall / chat Free QACare>88% CommendationCall > 3 AHT <= 860Phones orAHT <= 35minutes(Chat) 100%Compliance SystemIssue < 3Instances Give giftto yourteammate INVAccuracy>98% Escalatedcall / chat<= 3  Adherence>85% Attendance100% Free CommendationCall/Chat Free AHT < 30(Chat) orPhone AHT< 765 sec Free   NoOB/OL PHONEIssueResolution=> 78% orCHAT >90% Reliability>90% Adherence= 100% PHONEOsAT >78% orChat 87% QAAccuracy=100% Holdtime <150 Showappriciationto your TL NoEscalationcall / chat Free QACare>88% CommendationCall > 3 AHT <= 860Phones orAHT <= 35minutes(Chat) 100%Compliance SystemIssue < 3Instances Give giftto yourteammate INVAccuracy>98% Escalatedcall / chat<= 3  

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Adherence >85%
  2. Attendance 100%
  3. Free
  4. Commendation Call/Chat
  5. Free
  6. AHT < 30 (Chat) or Phone AHT < 765 sec
  7. Free
  9. No OB/OL
  10. PHONE Issue Resolution => 78% or CHAT >90%
  11. Reliability >90%
  12. Adherence = 100%
  13. PHONE OsAT > 78% or Chat 87%
  14. QA Accuracy =100%
  15. Hold time < 150
  16. Show appriciation to your TL
  17. No Escalation call / chat
  18. Free
  19. QA Care >88%
  20. Commendation Call > 3
  21. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  22. 100% Compliance
  23. System Issue < 3 Instances
  24. Give gift to your teammate
  25. INV Accuracy >98%
  26. Escalated call / chat <= 3