AHT < 30(Chat) orPhone AHT< 765 sec Adherence= 100% NoEscalationcall / chat CommendationCall > 3   Escalatedcall / chat<= 3  Free Free QAAccuracy=100% Free PHONEOsAT >78% orChat 87% QACare>88% NoOB/OL Give giftto yourteammate Holdtime <150 PHONEIssueResolution=> 78% orCHAT >90% CommendationCall/Chat INVAccuracy>98% Free Attendance100% Reliability>90% Showappriciationto your TL SystemIssue < 3Instances AHT <= 860Phones orAHT <= 35minutes(Chat) 100%Compliance Adherence>85% AHT < 30(Chat) orPhone AHT< 765 sec Adherence= 100% NoEscalationcall / chat CommendationCall > 3   Escalatedcall / chat<= 3  Free Free QAAccuracy=100% Free PHONEOsAT >78% orChat 87% QACare>88% NoOB/OL Give giftto yourteammate Holdtime <150 PHONEIssueResolution=> 78% orCHAT >90% CommendationCall/Chat INVAccuracy>98% Free Attendance100% Reliability>90% Showappriciationto your TL SystemIssue < 3Instances AHT <= 860Phones orAHT <= 35minutes(Chat) 100%Compliance Adherence>85% 

WH Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AHT < 30 (Chat) or Phone AHT < 765 sec
  2. Adherence = 100%
  3. No Escalation call / chat
  4. Commendation Call > 3
  6. Escalated call / chat <= 3
  7. Free
  8. Free
  9. QA Accuracy =100%
  10. Free
  11. PHONE OsAT > 78% or Chat 87%
  12. QA Care >88%
  13. No OB/OL
  14. Give gift to your teammate
  15. Hold time < 150
  16. PHONE Issue Resolution => 78% or CHAT >90%
  17. Commendation Call/Chat
  18. INV Accuracy >98%
  19. Free
  20. Attendance 100%
  21. Reliability >90%
  22. Show appriciation to your TL
  23. System Issue < 3 Instances
  24. AHT <= 860 Phones or AHT <= 35 minutes (Chat)
  25. 100% Compliance
  26. Adherence >85%