The servicecharge accountdoesn't matchthe primarycheckingaccountBranchcalls aboutwarm cardBranch asksabout instantissuemachineSomeonejust isn'tusing theATMcorrectlySomeone says"I don't know ifI'm calling therightdepartment"Someonejust hadinsufficientfundsSomeoneemails CardProgramsinstead ofCard SupportSomeone asksyou aboutsomethingcompletelyunrelated to youFiservmakes a bigand/or stupidmistakeSomeoneissues aduplicatecardSomeone'scard wasneveractivatedFiserv's"resolution"of a problemsolvesnothingSomeoneclearlyignored/didn'treadproceduresMark sendsan emailwithEMPHASISSomeoneuses"reissue" toreplace acardInvalid carddue to badaddress flagSomeone asksabout astatement creditthat is veryclearly on theirstatementSTAR,Interpro,CORE, orinternet goesdownAnexceptiongets"corrected"Someonesubmits an orderform for abusiness cardthat could havebeen copiedInvalid card duetounembossablecharacter inbusiness nameSomeoneis justusing thewrong PINSomeone asksfor expiredrewards pointsto be reinstatedAndrewcomes overand joins aconversationThe servicecharge accountdoesn't matchthe primarycheckingaccountBranchcalls aboutwarm cardBranch asksabout instantissuemachineSomeonejust isn'tusing theATMcorrectlySomeone says"I don't know ifI'm calling therightdepartment"Someonejust hadinsufficientfundsSomeoneemails CardProgramsinstead ofCard SupportSomeone asksyou aboutsomethingcompletelyunrelated to youFiservmakes a bigand/or stupidmistakeSomeoneissues aduplicatecardSomeone'scard wasneveractivatedFiserv's"resolution"of a problemsolvesnothingSomeoneclearlyignored/didn'treadproceduresMark sendsan emailwithEMPHASISSomeoneuses"reissue" toreplace acardInvalid carddue to badaddress flagSomeone asksabout astatement creditthat is veryclearly on theirstatementSTAR,Interpro,CORE, orinternet goesdownAnexceptiongets"corrected"Someonesubmits an orderform for abusiness cardthat could havebeen copiedInvalid card duetounembossablecharacter inbusiness nameSomeoneis justusing thewrong PINSomeone asksfor expiredrewards pointsto be reinstatedAndrewcomes overand joins aconversation

Card Programs Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. The service charge account doesn't match the primary checking account
  2. Branch calls about warm card
  3. Branch asks about instant issue machine
  4. Someone just isn't using the ATM correctly
  5. Someone says "I don't know if I'm calling the right department"
  6. Someone just had insufficient funds
  7. Someone emails Card Programs instead of Card Support
  8. Someone asks you about something completely unrelated to you
  9. Fiserv makes a big and/or stupid mistake
  10. Someone issues a duplicate card
  11. Someone's card was never activated
  12. Fiserv's "resolution" of a problem solves nothing
  13. Someone clearly ignored/didn't read procedures
  14. Mark sends an email with EMPHASIS
  15. Someone uses "reissue" to replace a card
  16. Invalid card due to bad address flag
  17. Someone asks about a statement credit that is very clearly on their statement
  18. STAR, Interpro, CORE, or internet goes down
  19. An exception gets "corrected"
  20. Someone submits an order form for a business card that could have been copied
  21. Invalid card due to unembossable character in business name
  22. Someone is just using the wrong PIN
  23. Someone asks for expired rewards points to be reinstated
  24. Andrew comes over and joins a conversation