(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Successfully de-escalate a call
Beneficiary calls in about a split or their account
You go 10+ minutes with no call
Spouse calls in without ptp
Password reset call
FA calls in without ptp
Ptp is at a construction site
Ptp is driving while on the call
PIC transfer
Ptp wants to "close their account" while still active
Ptp flushes toilet
Ptp puts you on hold
Ptp wants to take a "hardship loan"
Ptp gives you a genuine compliment/thank you
You hear a child in the background
Soft lock on the account
Ptp calls in with an FA on the line
Enrollment call
Ptp is on the wrong website
Ptp calls/chats/emails in for the 3rd time in the same da