NewCustomer InsurancePolicyUpdate ACHChangeRequest PaymentConfirmationPayoffQuoteRequest  NoteRequest  Email fromsomeonein CA  EscrowShortage LienReleaseInquiry  Purchase/RefinanceInquiry PaymentRefund  PaymentRequest  ThankyouReply EscrowsurplusquestionLifeEventsRequest DefaultEmail EscrowmoduleusedAnalysisStatementwalkthroughRoute toOnlineBanking  How to findEscrowstatementonlineDocumentsAttached EscrowAnalysisRequest  TaxInquiry  PMIWaiver/StatusRequest DocumentRequestMisappliedPayment  ReissueEscrowRefund EscrowDeficiencyquestionMonitoringRouteOpen NewCustomer InsurancePolicyUpdate ACHChangeRequest PaymentConfirmationPayoffQuoteRequest  NoteRequest  Email fromsomeonein CA  EscrowShortage LienReleaseInquiry  Purchase/RefinanceInquiry PaymentRefund  PaymentRequest  ThankyouReply EscrowsurplusquestionLifeEventsRequest DefaultEmail EscrowmoduleusedAnalysisStatementwalkthroughRoute toOnlineBanking  How to findEscrowstatementonlineDocumentsAttached EscrowAnalysisRequest  TaxInquiry  PMIWaiver/StatusRequest DocumentRequestMisappliedPayment  ReissueEscrowRefund EscrowDeficiencyquestionMonitoringRouteOpen 

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New Customer
  2. Insurance Policy Update
  3. ACH Change Request
  4. Payment Confirmation
  5. Payoff Quote Request
  6. Note Request
  7. Email from someone in CA
  8. Escrow Shortage
  9. Lien Release Inquiry
  10. Purchase/ Refinance Inquiry
  11. Payment Refund
  12. Payment Request
  13. Thank you Reply
  14. Escrow surplus question
  15. Life Events Request
  16. Default Email
  17. Escrow module used
  18. Analysis Statement walkthrough
  19. Route to Online Banking
  20. How to find Escrow statement online
  21. Documents Attached
  22. Escrow Analysis Request
  23. Tax Inquiry
  24. PMI Waiver/ Status Request
  25. Document Request
  26. Misapplied Payment
  27. Reissue Escrow Refund
  28. Escrow Deficiency question
  29. Monitoring Route Open