DocumentsAttached NewCustomer EscrowDeficiencyquestionEscrowsurplusquestionNoteRequest  MonitoringRouteOpen PaymentConfirmationLifeEventsRequest ACHChangeRequest How to findEscrowstatementonlinePaymentRequest  PMIWaiver/StatusRequest ReissueEscrowRefund Email fromsomeonein CA  DocumentRequestAnalysisStatementwalkthroughEscrowAnalysisRequest  PayoffQuoteRequest  DefaultEmail InsurancePolicyUpdate MisappliedPayment  EscrowShortage ThankyouReply Purchase/RefinanceInquiry TaxInquiry  PaymentRefund  EscrowmoduleusedLienReleaseInquiry  Route toOnlineBanking  DocumentsAttached NewCustomer EscrowDeficiencyquestionEscrowsurplusquestionNoteRequest  MonitoringRouteOpen PaymentConfirmationLifeEventsRequest ACHChangeRequest How to findEscrowstatementonlinePaymentRequest  PMIWaiver/StatusRequest ReissueEscrowRefund Email fromsomeonein CA  DocumentRequestAnalysisStatementwalkthroughEscrowAnalysisRequest  PayoffQuoteRequest  DefaultEmail InsurancePolicyUpdate MisappliedPayment  EscrowShortage ThankyouReply Purchase/RefinanceInquiry TaxInquiry  PaymentRefund  EscrowmoduleusedLienReleaseInquiry  Route toOnlineBanking  

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Documents Attached
  2. New Customer
  3. Escrow Deficiency question
  4. Escrow surplus question
  5. Note Request
  6. Monitoring Route Open
  7. Payment Confirmation
  8. Life Events Request
  9. ACH Change Request
  10. How to find Escrow statement online
  11. Payment Request
  12. PMI Waiver/ Status Request
  13. Reissue Escrow Refund
  14. Email from someone in CA
  15. Document Request
  16. Analysis Statement walkthrough
  17. Escrow Analysis Request
  18. Payoff Quote Request
  19. Default Email
  20. Insurance Policy Update
  21. Misapplied Payment
  22. Escrow Shortage
  23. Thank you Reply
  24. Purchase/ Refinance Inquiry
  25. Tax Inquiry
  26. Payment Refund
  27. Escrow module used
  28. Lien Release Inquiry
  29. Route to Online Banking