NoteRequest  NewCustomer LifeEventsRequest Route toOnlineBanking  PaymentRequest  EscrowDeficiencyquestionPurchase/RefinanceInquiry MisappliedPayment  EscrowShortage ReissueEscrowRefund DefaultEmail PMIWaiver/StatusRequest AnalysisStatementwalkthroughDocumentsAttached ACHChangeRequest EscrowAnalysisRequest  TaxInquiry  EscrowsurplusquestionPaymentRefund  MonitoringRouteOpen Email fromsomeonein CA  ThankyouReply PaymentConfirmationPayoffQuoteRequest  EscrowmoduleusedDocumentRequestLienReleaseInquiry  How to findEscrowstatementonlineInsurancePolicyUpdate NoteRequest  NewCustomer LifeEventsRequest Route toOnlineBanking  PaymentRequest  EscrowDeficiencyquestionPurchase/RefinanceInquiry MisappliedPayment  EscrowShortage ReissueEscrowRefund DefaultEmail PMIWaiver/StatusRequest AnalysisStatementwalkthroughDocumentsAttached ACHChangeRequest EscrowAnalysisRequest  TaxInquiry  EscrowsurplusquestionPaymentRefund  MonitoringRouteOpen Email fromsomeonein CA  ThankyouReply PaymentConfirmationPayoffQuoteRequest  EscrowmoduleusedDocumentRequestLienReleaseInquiry  How to findEscrowstatementonlineInsurancePolicyUpdate 

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Note Request
  2. New Customer
  3. Life Events Request
  4. Route to Online Banking
  5. Payment Request
  6. Escrow Deficiency question
  7. Purchase/ Refinance Inquiry
  8. Misapplied Payment
  9. Escrow Shortage
  10. Reissue Escrow Refund
  11. Default Email
  12. PMI Waiver/ Status Request
  13. Analysis Statement walkthrough
  14. Documents Attached
  15. ACH Change Request
  16. Escrow Analysis Request
  17. Tax Inquiry
  18. Escrow surplus question
  19. Payment Refund
  20. Monitoring Route Open
  21. Email from someone in CA
  22. Thank you Reply
  23. Payment Confirmation
  24. Payoff Quote Request
  25. Escrow module used
  26. Document Request
  27. Lien Release Inquiry
  28. How to find Escrow statement online
  29. Insurance Policy Update