LienReleaseInquiry  MisappliedPayment  NewCustomer ThankyouReply EscrowShortage PayoffQuoteRequest  PaymentRefund  TaxInquiry  PaymentConfirmationPaymentRequest  EscrowDeficiencyquestionEscrowmoduleusedACHChangeRequest Route toOnlineBanking  PMIWaiver/StatusRequest ReissueEscrowRefund DocumentsAttached LifeEventsRequest Email fromsomeonein CA  DefaultEmail NoteRequest  Purchase/RefinanceInquiry How to findEscrowstatementonlineInsurancePolicyUpdate AnalysisStatementwalkthroughEscrowsurplusquestionDocumentRequestEscrowAnalysisRequest  MonitoringRouteOpen LienReleaseInquiry  MisappliedPayment  NewCustomer ThankyouReply EscrowShortage PayoffQuoteRequest  PaymentRefund  TaxInquiry  PaymentConfirmationPaymentRequest  EscrowDeficiencyquestionEscrowmoduleusedACHChangeRequest Route toOnlineBanking  PMIWaiver/StatusRequest ReissueEscrowRefund DocumentsAttached LifeEventsRequest Email fromsomeonein CA  DefaultEmail NoteRequest  Purchase/RefinanceInquiry How to findEscrowstatementonlineInsurancePolicyUpdate AnalysisStatementwalkthroughEscrowsurplusquestionDocumentRequestEscrowAnalysisRequest  MonitoringRouteOpen 

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lien Release Inquiry
  2. Misapplied Payment
  3. New Customer
  4. Thank you Reply
  5. Escrow Shortage
  6. Payoff Quote Request
  7. Payment Refund
  8. Tax Inquiry
  9. Payment Confirmation
  10. Payment Request
  11. Escrow Deficiency question
  12. Escrow module used
  13. ACH Change Request
  14. Route to Online Banking
  15. PMI Waiver/ Status Request
  16. Reissue Escrow Refund
  17. Documents Attached
  18. Life Events Request
  19. Email from someone in CA
  20. Default Email
  21. Note Request
  22. Purchase/ Refinance Inquiry
  23. How to find Escrow statement online
  24. Insurance Policy Update
  25. Analysis Statement walkthrough
  26. Escrow surplus question
  27. Document Request
  28. Escrow Analysis Request
  29. Monitoring Route Open