DocumentRequestTaxInquiry  ACHChangeRequest EscrowDeficiencyquestionEscrowmoduleusedPMIWaiver/StatusRequest Email fromsomeonein CA  EscrowShortage PaymentRequest  EscrowAnalysisRequest  Route toOnlineBanking  MonitoringRouteOpen LienReleaseInquiry  NewCustomer ReissueEscrowRefund InsurancePolicyUpdate DocumentsAttached PaymentConfirmationLifeEventsRequest DefaultEmail ThankyouReply How to findEscrowstatementonlinePaymentRefund  MisappliedPayment  PayoffQuoteRequest  NoteRequest  EscrowsurplusquestionPurchase/RefinanceInquiry AnalysisStatementwalkthroughDocumentRequestTaxInquiry  ACHChangeRequest EscrowDeficiencyquestionEscrowmoduleusedPMIWaiver/StatusRequest Email fromsomeonein CA  EscrowShortage PaymentRequest  EscrowAnalysisRequest  Route toOnlineBanking  MonitoringRouteOpen LienReleaseInquiry  NewCustomer ReissueEscrowRefund InsurancePolicyUpdate DocumentsAttached PaymentConfirmationLifeEventsRequest DefaultEmail ThankyouReply How to findEscrowstatementonlinePaymentRefund  MisappliedPayment  PayoffQuoteRequest  NoteRequest  EscrowsurplusquestionPurchase/RefinanceInquiry AnalysisStatementwalkthrough

KANA Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Document Request
  2. Tax Inquiry
  3. ACH Change Request
  4. Escrow Deficiency question
  5. Escrow module used
  6. PMI Waiver/ Status Request
  7. Email from someone in CA
  8. Escrow Shortage
  9. Payment Request
  10. Escrow Analysis Request
  11. Route to Online Banking
  12. Monitoring Route Open
  13. Lien Release Inquiry
  14. New Customer
  15. Reissue Escrow Refund
  16. Insurance Policy Update
  17. Documents Attached
  18. Payment Confirmation
  19. Life Events Request
  20. Default Email
  21. Thank you Reply
  22. How to find Escrow statement online
  23. Payment Refund
  24. Misapplied Payment
  25. Payoff Quote Request
  26. Note Request
  27. Escrow surplus question
  28. Purchase/ Refinance Inquiry
  29. Analysis Statement walkthrough