(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
Ask the client what else you can do for them
Reference a "Hot Topics" guide during a call
Show a client the Client Information Hub (Welcome.schwab.com)
Ask a client how their Memorial Day weekend was
Help a client place a trade on their own
Repeat the client's name at least 3 times throughout the call
Client calls in only for quotes
Include the phrase "My pleasure" in your reassuring statement
Explain how margin works
Use the phrase "I can definitely help you with…" in your reassuring statement
Help a client create their Schwab credentials
Use the word "Easy" during the call
Show a client how to set up FTA/LTA
Reset a user ID
Reset a password
Ask a client how their day is going
Calm a client's worries about the transition
Client calls in about the debt ceiling limit
Headline with a client how easy the transition process is
Give a client their account balances
Restate the client's need in your reassuring statement
A client says "I didn't know that Schwab bought TD Ameritrade"
