Solution with Options Recap Open Hold Incoming IVG/DUG Transition to Probing Probing questions Gain Acceptance Warm Transfer Cold Transfer Extended Hold Did you ask COB? ID CARD Wrksheet I CAN? Outgoing IVG/DUG Complete Benefit? Complete Cost Share? Wow Call Regular Hold Incremental Wrksheet Wow Call IT WRKSHEET Is there anything else? Promise Action Complete Acknowledge Issue and Concern Solution with Options Recap Open Hold Incoming IVG/DUG Transition to Probing Probing questions Gain Acceptance Warm Transfer Cold Transfer Extended Hold Did you ask COB? ID CARD Wrksheet I CAN? Outgoing IVG/DUG Complete Benefit? Complete Cost Share? Wow Call Regular Hold Incremental Wrksheet Wow Call IT WRKSHEET Is there anything else? Promise Action Complete Acknowledge Issue and Concern
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Solution with Options
Recap
Open Hold
Incoming IVG/DUG
Transition
to Probing
Probing questions
Gain Acceptance
Warm Transfer
Cold Transfer
Extended Hold
Did you ask COB?
ID CARD Wrksheet
I CAN?
Outgoing IVG/DUG
Complete Benefit?
Complete Cost Share?
Wow Call
Regular Hold
Incremental Wrksheet
Wow Call
IT WRKSHEET
Is there anything else?
Promise Action
Complete
Acknowledge Issue and Concern