SolutionwithOptionsRecapOpenHoldIncomingIVG/DUGTransitiontoProbingProbingquestionsGainAcceptanceWarmTransferColdTransferExtendedHoldDid youaskCOB?ID CARDWrksheetICAN?OutgoingIVG/DUGCompleteBenefit?CompleteCostShare?WowCallRegularHoldIncrementalWrksheetWowCallITWRKSHEETIs thereanythingelse?PromiseActionCompleteAcknowledgeIssue andConcernSolutionwithOptionsRecapOpenHoldIncomingIVG/DUGTransitiontoProbingProbingquestionsGainAcceptanceWarmTransferColdTransferExtendedHoldDid youaskCOB?ID CARDWrksheetICAN?OutgoingIVG/DUGCompleteBenefit?CompleteCostShare?WowCallRegularHoldIncrementalWrksheetWowCallITWRKSHEETIs thereanythingelse?PromiseActionCompleteAcknowledgeIssue andConcern

Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solution with Options
  2. Recap
  3. Open Hold
  4. Incoming IVG/DUG
  5. Transition to Probing
  6. Probing questions
  7. Gain Acceptance
  8. Warm Transfer
  9. Cold Transfer
  10. Extended Hold
  11. Did you ask COB?
  12. ID CARD Wrksheet
  13. I CAN?
  14. Outgoing IVG/DUG
  15. Complete Benefit?
  16. Complete Cost Share?
  17. Wow Call
  18. Regular Hold
  19. Incremental Wrksheet
  20. Wow Call
  21. IT WRKSHEET
  22. Is there anything else?
  23. Promise Action Complete
  24. Acknowledge Issue and Concern