FurtherActionsadvisedCredit FilestatementadvisedPolite andprofessionalthroughoutthe callReason forarrearsestablsihed?NotesAffordabilityhas beenconfirmedSignpostingI&Ecompleted? Was the bestoutcomeprovided tothecustomer?ContactscheckedVulnerabilityidentified?Correctactions?Correctinformationprovidedthroughoutthe callDid theadvisor takeownership oftheagreement? ID&VPassedBFID flaghas beenraised insalesforce?FurtherActionsadvisedCredit FilestatementadvisedPolite andprofessionalthroughoutthe callReason forarrearsestablsihed?NotesAffordabilityhas beenconfirmedSignpostingI&Ecompleted? Was the bestoutcomeprovided tothecustomer?ContactscheckedVulnerabilityidentified?Correctactions?Correctinformationprovidedthroughoutthe callDid theadvisor takeownership oftheagreement? ID&VPassedBFID flaghas beenraised insalesforce?

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Further Actions advised
  2. Credit File statement advised
  3. Polite and professional throughout the call
  4. Reason for arrears establsihed?
  5. Notes
  6. Affordability has been confirmed
  7. Signposting
  8. I&E completed?
  9. Was the best outcome provided to the customer?
  10. Contacts checked
  11. Vulnerability identified?
  12. Correct actions?
  13. Correct information provided throughout the call
  14. Did the advisor take ownership of the agreement?
  15. ID&V Passed
  16. BFID flag has been raised in salesforce?