Correctactions?BFID flaghas beenraised insalesforce?Polite andprofessionalthroughoutthe callWas the bestoutcomeprovided tothecustomer?Did theadvisor takeownership oftheagreement? Credit FilestatementadvisedNotesAffordabilityhas beenconfirmedVulnerabilityidentified?ContactscheckedReason forarrearsestablsihed?Correctinformationprovidedthroughoutthe callSignpostingI&Ecompleted? FurtherActionsadvisedID&VPassedCorrectactions?BFID flaghas beenraised insalesforce?Polite andprofessionalthroughoutthe callWas the bestoutcomeprovided tothecustomer?Did theadvisor takeownership oftheagreement? Credit FilestatementadvisedNotesAffordabilityhas beenconfirmedVulnerabilityidentified?ContactscheckedReason forarrearsestablsihed?Correctinformationprovidedthroughoutthe callSignpostingI&Ecompleted? FurtherActionsadvisedID&VPassed

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Correct actions?
  2. BFID flag has been raised in salesforce?
  3. Polite and professional throughout the call
  4. Was the best outcome provided to the customer?
  5. Did the advisor take ownership of the agreement?
  6. Credit File statement advised
  7. Notes
  8. Affordability has been confirmed
  9. Vulnerability identified?
  10. Contacts checked
  11. Reason for arrears establsihed?
  12. Correct information provided throughout the call
  13. Signposting
  14. I&E completed?
  15. Further Actions advised
  16. ID&V Passed