Correctactions?NotesSignpostingCorrectinformationprovidedthroughoutthe callDid theadvisor takeownership oftheagreement? Was the bestoutcomeprovided tothecustomer?Reason forarrearsestablsihed?FurtherActionsadvisedAffordabilityhas beenconfirmedBFID flaghas beenraised insalesforce?Polite andprofessionalthroughoutthe callCredit FilestatementadvisedContactscheckedVulnerabilityidentified?ID&VPassedI&Ecompleted? Correctactions?NotesSignpostingCorrectinformationprovidedthroughoutthe callDid theadvisor takeownership oftheagreement? Was the bestoutcomeprovided tothecustomer?Reason forarrearsestablsihed?FurtherActionsadvisedAffordabilityhas beenconfirmedBFID flaghas beenraised insalesforce?Polite andprofessionalthroughoutthe callCredit FilestatementadvisedContactscheckedVulnerabilityidentified?ID&VPassedI&Ecompleted? 

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Correct actions?
  2. Notes
  3. Signposting
  4. Correct information provided throughout the call
  5. Did the advisor take ownership of the agreement?
  6. Was the best outcome provided to the customer?
  7. Reason for arrears establsihed?
  8. Further Actions advised
  9. Affordability has been confirmed
  10. BFID flag has been raised in salesforce?
  11. Polite and professional throughout the call
  12. Credit File statement advised
  13. Contacts checked
  14. Vulnerability identified?
  15. ID&V Passed
  16. I&E completed?