BFID flaghas beenraised insalesforce?ContactscheckedReason forarrearsestablsihed?NotesFurtherActionsadvisedWas the bestoutcomeprovided tothecustomer?Credit FilestatementadvisedAffordabilityhas beenconfirmedPolite andprofessionalthroughoutthe callCorrectactions?ID&VPassedDid theadvisor takeownership oftheagreement? Correctinformationprovidedthroughoutthe callVulnerabilityidentified?I&Ecompleted? SignpostingBFID flaghas beenraised insalesforce?ContactscheckedReason forarrearsestablsihed?NotesFurtherActionsadvisedWas the bestoutcomeprovided tothecustomer?Credit FilestatementadvisedAffordabilityhas beenconfirmedPolite andprofessionalthroughoutthe callCorrectactions?ID&VPassedDid theadvisor takeownership oftheagreement? Correctinformationprovidedthroughoutthe callVulnerabilityidentified?I&Ecompleted? Signposting

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BFID flag has been raised in salesforce?
  2. Contacts checked
  3. Reason for arrears establsihed?
  4. Notes
  5. Further Actions advised
  6. Was the best outcome provided to the customer?
  7. Credit File statement advised
  8. Affordability has been confirmed
  9. Polite and professional throughout the call
  10. Correct actions?
  11. ID&V Passed
  12. Did the advisor take ownership of the agreement?
  13. Correct information provided throughout the call
  14. Vulnerability identified?
  15. I&E completed?
  16. Signposting