Affordabilityhas beenconfirmedDid theadvisor takeownership oftheagreement? SignpostingCorrectactions?Vulnerabilityidentified?Credit FilestatementadvisedCorrectinformationprovidedthroughoutthe callContactscheckedBFID flaghas beenraised insalesforce?Was the bestoutcomeprovided tothecustomer?Polite andprofessionalthroughoutthe callFurtherActionsadvisedID&VPassedNotesI&Ecompleted? Reason forarrearsestablsihed?Affordabilityhas beenconfirmedDid theadvisor takeownership oftheagreement? SignpostingCorrectactions?Vulnerabilityidentified?Credit FilestatementadvisedCorrectinformationprovidedthroughoutthe callContactscheckedBFID flaghas beenraised insalesforce?Was the bestoutcomeprovided tothecustomer?Polite andprofessionalthroughoutthe callFurtherActionsadvisedID&VPassedNotesI&Ecompleted? Reason forarrearsestablsihed?

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Affordability has been confirmed
  2. Did the advisor take ownership of the agreement?
  3. Signposting
  4. Correct actions?
  5. Vulnerability identified?
  6. Credit File statement advised
  7. Correct information provided throughout the call
  8. Contacts checked
  9. BFID flag has been raised in salesforce?
  10. Was the best outcome provided to the customer?
  11. Polite and professional throughout the call
  12. Further Actions advised
  13. ID&V Passed
  14. Notes
  15. I&E completed?
  16. Reason for arrears establsihed?