Vulnerabilityidentified?Polite andprofessionalthroughoutthe callContactscheckedSignpostingAffordabilityhas beenconfirmedReason forarrearsestablsihed?NotesCorrectactions?I&Ecompleted? Was the bestoutcomeprovided tothecustomer?ID&VPassedDid theadvisor takeownership oftheagreement? Correctinformationprovidedthroughoutthe callFurtherActionsadvisedCredit FilestatementadvisedBFID flaghas beenraised insalesforce?Vulnerabilityidentified?Polite andprofessionalthroughoutthe callContactscheckedSignpostingAffordabilityhas beenconfirmedReason forarrearsestablsihed?NotesCorrectactions?I&Ecompleted? Was the bestoutcomeprovided tothecustomer?ID&VPassedDid theadvisor takeownership oftheagreement? Correctinformationprovidedthroughoutthe callFurtherActionsadvisedCredit FilestatementadvisedBFID flaghas beenraised insalesforce?

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
  1. Vulnerability identified?
  2. Polite and professional throughout the call
  3. Contacts checked
  4. Signposting
  5. Affordability has been confirmed
  6. Reason for arrears establsihed?
  7. Notes
  8. Correct actions?
  9. I&E completed?
  10. Was the best outcome provided to the customer?
  11. ID&V Passed
  12. Did the advisor take ownership of the agreement?
  13. Correct information provided throughout the call
  14. Further Actions advised
  15. Credit File statement advised
  16. BFID flag has been raised in salesforce?