Reason forarrearsestablsihed?Correctactions?ID&VPassedAffordabilityhas beenconfirmedPolite andprofessionalthroughoutthe callDid theadvisor takeownership oftheagreement? NotesVulnerabilityidentified?SignpostingContactscheckedCorrectinformationprovidedthroughoutthe callBFID flaghas beenraised insalesforce?I&Ecompleted? FurtherActionsadvisedCredit FilestatementadvisedWas the bestoutcomeprovided tothecustomer?Reason forarrearsestablsihed?Correctactions?ID&VPassedAffordabilityhas beenconfirmedPolite andprofessionalthroughoutthe callDid theadvisor takeownership oftheagreement? NotesVulnerabilityidentified?SignpostingContactscheckedCorrectinformationprovidedthroughoutthe callBFID flaghas beenraised insalesforce?I&Ecompleted? FurtherActionsadvisedCredit FilestatementadvisedWas the bestoutcomeprovided tothecustomer?

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reason for arrears establsihed?
  2. Correct actions?
  3. ID&V Passed
  4. Affordability has been confirmed
  5. Polite and professional throughout the call
  6. Did the advisor take ownership of the agreement?
  7. Notes
  8. Vulnerability identified?
  9. Signposting
  10. Contacts checked
  11. Correct information provided throughout the call
  12. BFID flag has been raised in salesforce?
  13. I&E completed?
  14. Further Actions advised
  15. Credit File statement advised
  16. Was the best outcome provided to the customer?