FurtherActionsadvisedPolite andprofessionalthroughoutthe callReason forarrearsestablsihed?ID&VPassedSignpostingContactscheckedAffordabilityhas beenconfirmedVulnerabilityidentified?Correctinformationprovidedthroughoutthe callNotesDid theadvisor takeownership oftheagreement? Was the bestoutcomeprovided tothecustomer?Correctactions?Credit FilestatementadvisedBFID flaghas beenraised insalesforce?I&Ecompleted? FurtherActionsadvisedPolite andprofessionalthroughoutthe callReason forarrearsestablsihed?ID&VPassedSignpostingContactscheckedAffordabilityhas beenconfirmedVulnerabilityidentified?Correctinformationprovidedthroughoutthe callNotesDid theadvisor takeownership oftheagreement? Was the bestoutcomeprovided tothecustomer?Correctactions?Credit FilestatementadvisedBFID flaghas beenraised insalesforce?I&Ecompleted? 

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Further Actions advised
  2. Polite and professional throughout the call
  3. Reason for arrears establsihed?
  4. ID&V Passed
  5. Signposting
  6. Contacts checked
  7. Affordability has been confirmed
  8. Vulnerability identified?
  9. Correct information provided throughout the call
  10. Notes
  11. Did the advisor take ownership of the agreement?
  12. Was the best outcome provided to the customer?
  13. Correct actions?
  14. Credit File statement advised
  15. BFID flag has been raised in salesforce?
  16. I&E completed?