BFID flaghas beenraised insalesforce?ContactscheckedSignpostingPolite andprofessionalthroughoutthe callCredit FilestatementadvisedVulnerabilityidentified?Did theadvisor takeownership oftheagreement? Affordabilityhas beenconfirmedCorrectinformationprovidedthroughoutthe callID&VPassedI&Ecompleted? Reason forarrearsestablsihed?Was the bestoutcomeprovided tothecustomer?Correctactions?FurtherActionsadvisedNotesBFID flaghas beenraised insalesforce?ContactscheckedSignpostingPolite andprofessionalthroughoutthe callCredit FilestatementadvisedVulnerabilityidentified?Did theadvisor takeownership oftheagreement? Affordabilityhas beenconfirmedCorrectinformationprovidedthroughoutthe callID&VPassedI&Ecompleted? Reason forarrearsestablsihed?Was the bestoutcomeprovided tothecustomer?Correctactions?FurtherActionsadvisedNotes

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BFID flag has been raised in salesforce?
  2. Contacts checked
  3. Signposting
  4. Polite and professional throughout the call
  5. Credit File statement advised
  6. Vulnerability identified?
  7. Did the advisor take ownership of the agreement?
  8. Affordability has been confirmed
  9. Correct information provided throughout the call
  10. ID&V Passed
  11. I&E completed?
  12. Reason for arrears establsihed?
  13. Was the best outcome provided to the customer?
  14. Correct actions?
  15. Further Actions advised
  16. Notes