Polite andprofessionalthroughoutthe callContactscheckedReason forarrearsestablsihed?BFID flaghas beenraised insalesforce?Affordabilityhas beenconfirmedI&Ecompleted? ID&VPassedSignpostingWas the bestoutcomeprovided tothecustomer?FurtherActionsadvisedNotesCorrectactions?Correctinformationprovidedthroughoutthe callCredit FilestatementadvisedDid theadvisor takeownership oftheagreement? Vulnerabilityidentified?Polite andprofessionalthroughoutthe callContactscheckedReason forarrearsestablsihed?BFID flaghas beenraised insalesforce?Affordabilityhas beenconfirmedI&Ecompleted? ID&VPassedSignpostingWas the bestoutcomeprovided tothecustomer?FurtherActionsadvisedNotesCorrectactions?Correctinformationprovidedthroughoutthe callCredit FilestatementadvisedDid theadvisor takeownership oftheagreement? Vulnerabilityidentified?

CCS Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Polite and professional throughout the call
  2. Contacts checked
  3. Reason for arrears establsihed?
  4. BFID flag has been raised in salesforce?
  5. Affordability has been confirmed
  6. I&E completed?
  7. ID&V Passed
  8. Signposting
  9. Was the best outcome provided to the customer?
  10. Further Actions advised
  11. Notes
  12. Correct actions?
  13. Correct information provided throughout the call
  14. Credit File statement advised
  15. Did the advisor take ownership of the agreement?
  16. Vulnerability identified?