Go over transactions Help cm get logged in Card Replacement Thank cm for # of years as customer Send Stmt Use Team as resource for questions Sympathize with Cm Send Letter Check if Bt is available Lower Apr available Redeem CBB CBR Receive a compliment from cm Verify caller Use cm name 3x in a call Update Address L/S status Add AU Update Email Late Fee Refund Adjust Interest Cash advance questions LIR Unauthorized transactions Take a payment "How can I happily assist" Use link'd Remove Au Enroll cm in DP Submit feedback "Id be happy to assist you with" Check on application enroll in 5% CBB Cm pays in full "My Pleasure" Manage Cm Alerts Explain Interest Calculated "Have a fantastic day Un- eroll in DP "Thankyou for calling discover" Asked Probing questions Activate Card Use expert chat PIF Quote "I hope you have a wonderful day" Compliment CM Apr questions Change payment due date Go over transactions Help cm get logged in Card Replacement Thank cm for # of years as customer Send Stmt Use Team as resource for questions Sympathize with Cm Send Letter Check if Bt is available Lower Apr available Redeem CBB CBR Receive a compliment from cm Verify caller Use cm name 3x in a call Update Address L/S status Add AU Update Email Late Fee Refund Adjust Interest Cash advance questions LIR Unauthorized transactions Take a payment "How can I happily assist" Use link'd Remove Au Enroll cm in DP Submit feedback "Id be happy to assist you with" Check on application enroll in 5% CBB Cm pays in full "My Pleasure" Manage Cm Alerts Explain Interest Calculated "Have a fantastic day Un- eroll in DP "Thankyou for calling discover" Asked Probing questions Activate Card Use expert chat PIF Quote "I hope you have a wonderful day" Compliment CM Apr questions Change payment due date
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Go over transactions
O-Help cm get logged in
O-Card Replacement
O-Thank cm for # of years as customer
O-Send Stmt
B-Use Team as resource for questions
O-Sympathize with Cm
G-Send Letter
O-Check if Bt is available
O-Lower Apr available
O-Redeem CBB
O-CBR
N-Receive a compliment from cm
N-Verify caller
B-Use cm name 3x in a call
G-Update Address
O-L/S status
O-Add AU
O-Update Email
O-Late Fee Refund
I-Adjust Interest
I-Cash advance questions
I-LIR
G-Unauthorized transactions
B-Take a payment
G-"How can I happily assist"
N-Use link'd
O-Remove Au
O-Enroll cm in DP
N-Submit feedback
N-"Id be happy to assist you with"
B-Check on application
B-enroll in 5% CBB
N-Cm pays in full
G-"My Pleasure"
O-Manage Cm Alerts
I-Explain Interest Calculated
I-"Have a fantastic day
B-Un- eroll in DP
G-"Thankyou for calling discover"
I-Asked Probing questions
O-Activate Card
O-Use expert chat
O-PIF Quote
I-"I hope you have a wonderful day"
O-Compliment CM
B-Apr questions
N-Change payment due date