PowerDialerPredictiveDialerAgentExpectedWait Time(EWT)CallRoutingAverageTalkTimeDocumentManagementSystem(DMS)ComputerTelephonyIntegration(CTI)CoachAutomaticSpeechRecognition(ASR)AutomaticCallDistributor(ACD)InteractiveVoiceResponse(IVR)InboundWorkforceManagement(WFM)CallCenterScheduleAdherenceCallBlendingAbandonedCallCallCenterManagerCallHandlingAnalysisCallRecordingWrapTimeAverageHandlingTime(AHT)WebSelf-ServiceOutboundCustomerExperienceManagement(CEM)Free!CallingLineIdentity(CLI)AgentStatusCustomerRelationshipManagement(CRM)First CallResolution(FCR)VoiceResponseUnit(VRU)PowerDialerPredictiveDialerAgentExpectedWait Time(EWT)CallRoutingAverageTalkTimeDocumentManagementSystem(DMS)ComputerTelephonyIntegration(CTI)CoachAutomaticSpeechRecognition(ASR)AutomaticCallDistributor(ACD)InteractiveVoiceResponse(IVR)InboundWorkforceManagement(WFM)CallCenterScheduleAdherenceCallBlendingAbandonedCallCallCenterManagerCallHandlingAnalysisCallRecordingWrapTimeAverageHandlingTime(AHT)WebSelf-ServiceOutboundCustomerExperienceManagement(CEM)Free!CallingLineIdentity(CLI)AgentStatusCustomerRelationshipManagement(CRM)First CallResolution(FCR)VoiceResponseUnit(VRU)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Power Dialer
  2. Predictive Dialer
  3. Agent
  4. Expected Wait Time (EWT)
  5. Call Routing
  6. Average Talk Time
  7. Document Management System (DMS)
  8. Computer Telephony Integration (CTI)
  9. Coach
  10. Automatic Speech Recognition (ASR)
  11. Automatic Call Distributor (ACD)
  12. Interactive Voice Response (IVR)
  13. Inbound
  14. Workforce Management (WFM)
  15. Call Center Schedule Adherence
  16. Call Blending
  17. Abandoned Call
  18. Call Center Manager
  19. Call Handling Analysis
  20. Call Recording
  21. Wrap Time
  22. Average Handling Time (AHT)
  23. Web Self-Service
  24. Outbound
  25. Customer Experience Management (CEM)
  26. Free!
  27. Calling Line Identity (CLI)
  28. Agent Status
  29. Customer Relationship Management (CRM)
  30. First Call Resolution (FCR)
  31. Voice Response Unit (VRU)