CallCenterScheduleAdherenceAutomaticSpeechRecognition(ASR)CoachPredictiveDialerAbandonedCallCustomerRelationshipManagement(CRM)PowerDialerFirst CallResolution(FCR)OutboundAgentStatusCallRecordingAgentCallHandlingAnalysisCustomerExperienceManagement(CEM)WebSelf-ServiceComputerTelephonyIntegration(CTI)VoiceResponseUnit(VRU)CallCenterManagerAverageTalkTimeWrapTimeAverageHandlingTime(AHT)CallRoutingInteractiveVoiceResponse(IVR)Free!CallingLineIdentity(CLI)ExpectedWait Time(EWT)AutomaticCallDistributor(ACD)WorkforceManagement(WFM)DocumentManagementSystem(DMS)CallBlendingInboundCallCenterScheduleAdherenceAutomaticSpeechRecognition(ASR)CoachPredictiveDialerAbandonedCallCustomerRelationshipManagement(CRM)PowerDialerFirst CallResolution(FCR)OutboundAgentStatusCallRecordingAgentCallHandlingAnalysisCustomerExperienceManagement(CEM)WebSelf-ServiceComputerTelephonyIntegration(CTI)VoiceResponseUnit(VRU)CallCenterManagerAverageTalkTimeWrapTimeAverageHandlingTime(AHT)CallRoutingInteractiveVoiceResponse(IVR)Free!CallingLineIdentity(CLI)ExpectedWait Time(EWT)AutomaticCallDistributor(ACD)WorkforceManagement(WFM)DocumentManagementSystem(DMS)CallBlendingInbound

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Center Schedule Adherence
  2. Automatic Speech Recognition (ASR)
  3. Coach
  4. Predictive Dialer
  5. Abandoned Call
  6. Customer Relationship Management (CRM)
  7. Power Dialer
  8. First Call Resolution (FCR)
  9. Outbound
  10. Agent Status
  11. Call Recording
  12. Agent
  13. Call Handling Analysis
  14. Customer Experience Management (CEM)
  15. Web Self-Service
  16. Computer Telephony Integration (CTI)
  17. Voice Response Unit (VRU)
  18. Call Center Manager
  19. Average Talk Time
  20. Wrap Time
  21. Average Handling Time (AHT)
  22. Call Routing
  23. Interactive Voice Response (IVR)
  24. Free!
  25. Calling Line Identity (CLI)
  26. Expected Wait Time (EWT)
  27. Automatic Call Distributor (ACD)
  28. Workforce Management (WFM)
  29. Document Management System (DMS)
  30. Call Blending
  31. Inbound