CustomerExperienceManagement(CEM)CallingLineIdentity(CLI)Free!CallBlendingAutomaticCallDistributor(ACD)PowerDialerPredictiveDialerCoachInteractiveVoiceResponse(IVR)First CallResolution(FCR)CallHandlingAnalysisAgentCustomerRelationshipManagement(CRM)AgentStatusCallCenterManagerAutomaticSpeechRecognition(ASR)VoiceResponseUnit(VRU)CallCenterScheduleAdherenceExpectedWait Time(EWT)AverageHandlingTime(AHT)WorkforceManagement(WFM)CallRoutingAverageTalkTimeInboundWrapTimeAbandonedCallCallRecordingDocumentManagementSystem(DMS)OutboundWebSelf-ServiceComputerTelephonyIntegration(CTI)CustomerExperienceManagement(CEM)CallingLineIdentity(CLI)Free!CallBlendingAutomaticCallDistributor(ACD)PowerDialerPredictiveDialerCoachInteractiveVoiceResponse(IVR)First CallResolution(FCR)CallHandlingAnalysisAgentCustomerRelationshipManagement(CRM)AgentStatusCallCenterManagerAutomaticSpeechRecognition(ASR)VoiceResponseUnit(VRU)CallCenterScheduleAdherenceExpectedWait Time(EWT)AverageHandlingTime(AHT)WorkforceManagement(WFM)CallRoutingAverageTalkTimeInboundWrapTimeAbandonedCallCallRecordingDocumentManagementSystem(DMS)OutboundWebSelf-ServiceComputerTelephonyIntegration(CTI)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
  1. Customer Experience Management (CEM)
  2. Calling Line Identity (CLI)
  3. Free!
  4. Call Blending
  5. Automatic Call Distributor (ACD)
  6. Power Dialer
  7. Predictive Dialer
  8. Coach
  9. Interactive Voice Response (IVR)
  10. First Call Resolution (FCR)
  11. Call Handling Analysis
  12. Agent
  13. Customer Relationship Management (CRM)
  14. Agent Status
  15. Call Center Manager
  16. Automatic Speech Recognition (ASR)
  17. Voice Response Unit (VRU)
  18. Call Center Schedule Adherence
  19. Expected Wait Time (EWT)
  20. Average Handling Time (AHT)
  21. Workforce Management (WFM)
  22. Call Routing
  23. Average Talk Time
  24. Inbound
  25. Wrap Time
  26. Abandoned Call
  27. Call Recording
  28. Document Management System (DMS)
  29. Outbound
  30. Web Self-Service
  31. Computer Telephony Integration (CTI)