CustomerRelationshipManagement(CRM)CallRoutingInteractiveVoiceResponse(IVR)CallCenterManagerPowerDialerAbandonedCallWrapTimeCallingLineIdentity(CLI)PredictiveDialerAutomaticCallDistributor(ACD)ExpectedWait Time(EWT)AverageHandlingTime(AHT)CallHandlingAnalysisFirst CallResolution(FCR)VoiceResponseUnit(VRU)ComputerTelephonyIntegration(CTI)CallBlendingCallRecordingAverageTalkTimeAgentStatusCallCenterScheduleAdherenceAgentWebSelf-ServiceFree!DocumentManagementSystem(DMS)WorkforceManagement(WFM)InboundOutboundCustomerExperienceManagement(CEM)CoachAutomaticSpeechRecognition(ASR)CustomerRelationshipManagement(CRM)CallRoutingInteractiveVoiceResponse(IVR)CallCenterManagerPowerDialerAbandonedCallWrapTimeCallingLineIdentity(CLI)PredictiveDialerAutomaticCallDistributor(ACD)ExpectedWait Time(EWT)AverageHandlingTime(AHT)CallHandlingAnalysisFirst CallResolution(FCR)VoiceResponseUnit(VRU)ComputerTelephonyIntegration(CTI)CallBlendingCallRecordingAverageTalkTimeAgentStatusCallCenterScheduleAdherenceAgentWebSelf-ServiceFree!DocumentManagementSystem(DMS)WorkforceManagement(WFM)InboundOutboundCustomerExperienceManagement(CEM)CoachAutomaticSpeechRecognition(ASR)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Relationship Management (CRM)
  2. Call Routing
  3. Interactive Voice Response (IVR)
  4. Call Center Manager
  5. Power Dialer
  6. Abandoned Call
  7. Wrap Time
  8. Calling Line Identity (CLI)
  9. Predictive Dialer
  10. Automatic Call Distributor (ACD)
  11. Expected Wait Time (EWT)
  12. Average Handling Time (AHT)
  13. Call Handling Analysis
  14. First Call Resolution (FCR)
  15. Voice Response Unit (VRU)
  16. Computer Telephony Integration (CTI)
  17. Call Blending
  18. Call Recording
  19. Average Talk Time
  20. Agent Status
  21. Call Center Schedule Adherence
  22. Agent
  23. Web Self-Service
  24. Free!
  25. Document Management System (DMS)
  26. Workforce Management (WFM)
  27. Inbound
  28. Outbound
  29. Customer Experience Management (CEM)
  30. Coach
  31. Automatic Speech Recognition (ASR)