InboundCustomerRelationshipManagement(CRM)WorkforceManagement(WFM)PowerDialerCallCenterManagerPredictiveDialerCallingLineIdentity(CLI)VoiceResponseUnit(VRU)OutboundAbandonedCallAverageHandlingTime(AHT)WrapTimeAverageTalkTimeAutomaticCallDistributor(ACD)CallBlendingCoachAgentStatusCallRoutingExpectedWait Time(EWT)CallCenterScheduleAdherenceCustomerExperienceManagement(CEM)AutomaticSpeechRecognition(ASR)CallRecordingInteractiveVoiceResponse(IVR)AgentFirst CallResolution(FCR)Free!CallHandlingAnalysisComputerTelephonyIntegration(CTI)DocumentManagementSystem(DMS)WebSelf-ServiceInboundCustomerRelationshipManagement(CRM)WorkforceManagement(WFM)PowerDialerCallCenterManagerPredictiveDialerCallingLineIdentity(CLI)VoiceResponseUnit(VRU)OutboundAbandonedCallAverageHandlingTime(AHT)WrapTimeAverageTalkTimeAutomaticCallDistributor(ACD)CallBlendingCoachAgentStatusCallRoutingExpectedWait Time(EWT)CallCenterScheduleAdherenceCustomerExperienceManagement(CEM)AutomaticSpeechRecognition(ASR)CallRecordingInteractiveVoiceResponse(IVR)AgentFirst CallResolution(FCR)Free!CallHandlingAnalysisComputerTelephonyIntegration(CTI)DocumentManagementSystem(DMS)WebSelf-Service

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Inbound
  2. Customer Relationship Management (CRM)
  3. Workforce Management (WFM)
  4. Power Dialer
  5. Call Center Manager
  6. Predictive Dialer
  7. Calling Line Identity (CLI)
  8. Voice Response Unit (VRU)
  9. Outbound
  10. Abandoned Call
  11. Average Handling Time (AHT)
  12. Wrap Time
  13. Average Talk Time
  14. Automatic Call Distributor (ACD)
  15. Call Blending
  16. Coach
  17. Agent Status
  18. Call Routing
  19. Expected Wait Time (EWT)
  20. Call Center Schedule Adherence
  21. Customer Experience Management (CEM)
  22. Automatic Speech Recognition (ASR)
  23. Call Recording
  24. Interactive Voice Response (IVR)
  25. Agent
  26. First Call Resolution (FCR)
  27. Free!
  28. Call Handling Analysis
  29. Computer Telephony Integration (CTI)
  30. Document Management System (DMS)
  31. Web Self-Service