AverageHandlingTime(AHT)PowerDialerWebSelf-ServiceInboundCallRecordingAutomaticSpeechRecognition(ASR)InteractiveVoiceResponse(IVR)WrapTimeAutomaticCallDistributor(ACD)ExpectedWait Time(EWT)CallBlendingCallHandlingAnalysisCustomerExperienceManagement(CEM)Free!CallingLineIdentity(CLI)DocumentManagementSystem(DMS)AgentAgentStatusCallCenterManagerVoiceResponseUnit(VRU)ComputerTelephonyIntegration(CTI)CallRoutingCallCenterScheduleAdherenceOutboundAverageTalkTimeCoachFirst CallResolution(FCR)AbandonedCallWorkforceManagement(WFM)PredictiveDialerCustomerRelationshipManagement(CRM)AverageHandlingTime(AHT)PowerDialerWebSelf-ServiceInboundCallRecordingAutomaticSpeechRecognition(ASR)InteractiveVoiceResponse(IVR)WrapTimeAutomaticCallDistributor(ACD)ExpectedWait Time(EWT)CallBlendingCallHandlingAnalysisCustomerExperienceManagement(CEM)Free!CallingLineIdentity(CLI)DocumentManagementSystem(DMS)AgentAgentStatusCallCenterManagerVoiceResponseUnit(VRU)ComputerTelephonyIntegration(CTI)CallRoutingCallCenterScheduleAdherenceOutboundAverageTalkTimeCoachFirst CallResolution(FCR)AbandonedCallWorkforceManagement(WFM)PredictiveDialerCustomerRelationshipManagement(CRM)

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average Handling Time (AHT)
  2. Power Dialer
  3. Web Self-Service
  4. Inbound
  5. Call Recording
  6. Automatic Speech Recognition (ASR)
  7. Interactive Voice Response (IVR)
  8. Wrap Time
  9. Automatic Call Distributor (ACD)
  10. Expected Wait Time (EWT)
  11. Call Blending
  12. Call Handling Analysis
  13. Customer Experience Management (CEM)
  14. Free!
  15. Calling Line Identity (CLI)
  16. Document Management System (DMS)
  17. Agent
  18. Agent Status
  19. Call Center Manager
  20. Voice Response Unit (VRU)
  21. Computer Telephony Integration (CTI)
  22. Call Routing
  23. Call Center Schedule Adherence
  24. Outbound
  25. Average Talk Time
  26. Coach
  27. First Call Resolution (FCR)
  28. Abandoned Call
  29. Workforce Management (WFM)
  30. Predictive Dialer
  31. Customer Relationship Management (CRM)