AutomaticCallDistributor(ACD)OutboundComputerTelephonyIntegration(CTI)First CallResolution(FCR)InboundInteractiveVoiceResponse(IVR)AgentStatusWebSelf-ServiceWorkforceManagement(WFM)Free!CoachCustomerRelationshipManagement(CRM)DocumentManagementSystem(DMS)ExpectedWait Time(EWT)PredictiveDialerCustomerExperienceManagement(CEM)AgentAutomaticSpeechRecognition(ASR)AverageTalkTimeCallingLineIdentity(CLI)CallHandlingAnalysisCallCenterScheduleAdherenceCallRoutingCallBlendingAverageHandlingTime(AHT)PowerDialerCallCenterManagerCallRecordingVoiceResponseUnit(VRU)AbandonedCallWrapTimeAutomaticCallDistributor(ACD)OutboundComputerTelephonyIntegration(CTI)First CallResolution(FCR)InboundInteractiveVoiceResponse(IVR)AgentStatusWebSelf-ServiceWorkforceManagement(WFM)Free!CoachCustomerRelationshipManagement(CRM)DocumentManagementSystem(DMS)ExpectedWait Time(EWT)PredictiveDialerCustomerExperienceManagement(CEM)AgentAutomaticSpeechRecognition(ASR)AverageTalkTimeCallingLineIdentity(CLI)CallHandlingAnalysisCallCenterScheduleAdherenceCallRoutingCallBlendingAverageHandlingTime(AHT)PowerDialerCallCenterManagerCallRecordingVoiceResponseUnit(VRU)AbandonedCallWrapTime

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Automatic Call Distributor (ACD)
  2. Outbound
  3. Computer Telephony Integration (CTI)
  4. First Call Resolution (FCR)
  5. Inbound
  6. Interactive Voice Response (IVR)
  7. Agent Status
  8. Web Self-Service
  9. Workforce Management (WFM)
  10. Free!
  11. Coach
  12. Customer Relationship Management (CRM)
  13. Document Management System (DMS)
  14. Expected Wait Time (EWT)
  15. Predictive Dialer
  16. Customer Experience Management (CEM)
  17. Agent
  18. Automatic Speech Recognition (ASR)
  19. Average Talk Time
  20. Calling Line Identity (CLI)
  21. Call Handling Analysis
  22. Call Center Schedule Adherence
  23. Call Routing
  24. Call Blending
  25. Average Handling Time (AHT)
  26. Power Dialer
  27. Call Center Manager
  28. Call Recording
  29. Voice Response Unit (VRU)
  30. Abandoned Call
  31. Wrap Time