CoachAverageTalkTimeAutomaticSpeechRecognition(ASR)AgentCustomerExperienceManagement(CEM)ComputerTelephonyIntegration(CTI)DocumentManagementSystem(DMS)CustomerRelationshipManagement(CRM)CallBlendingCallingLineIdentity(CLI)CallRoutingCallRecordingCallHandlingAnalysisAbandonedCallCallCenterManagerInboundCallCenterScheduleAdherenceAgentStatusVoiceResponseUnit(VRU)First CallResolution(FCR)WrapTimeOutboundFree!AutomaticCallDistributor(ACD)PowerDialerWorkforceManagement(WFM)AverageHandlingTime(AHT)WebSelf-ServiceInteractiveVoiceResponse(IVR)ExpectedWait Time(EWT)PredictiveDialerCoachAverageTalkTimeAutomaticSpeechRecognition(ASR)AgentCustomerExperienceManagement(CEM)ComputerTelephonyIntegration(CTI)DocumentManagementSystem(DMS)CustomerRelationshipManagement(CRM)CallBlendingCallingLineIdentity(CLI)CallRoutingCallRecordingCallHandlingAnalysisAbandonedCallCallCenterManagerInboundCallCenterScheduleAdherenceAgentStatusVoiceResponseUnit(VRU)First CallResolution(FCR)WrapTimeOutboundFree!AutomaticCallDistributor(ACD)PowerDialerWorkforceManagement(WFM)AverageHandlingTime(AHT)WebSelf-ServiceInteractiveVoiceResponse(IVR)ExpectedWait Time(EWT)PredictiveDialer

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Coach
  2. Average Talk Time
  3. Automatic Speech Recognition (ASR)
  4. Agent
  5. Customer Experience Management (CEM)
  6. Computer Telephony Integration (CTI)
  7. Document Management System (DMS)
  8. Customer Relationship Management (CRM)
  9. Call Blending
  10. Calling Line Identity (CLI)
  11. Call Routing
  12. Call Recording
  13. Call Handling Analysis
  14. Abandoned Call
  15. Call Center Manager
  16. Inbound
  17. Call Center Schedule Adherence
  18. Agent Status
  19. Voice Response Unit (VRU)
  20. First Call Resolution (FCR)
  21. Wrap Time
  22. Outbound
  23. Free!
  24. Automatic Call Distributor (ACD)
  25. Power Dialer
  26. Workforce Management (WFM)
  27. Average Handling Time (AHT)
  28. Web Self-Service
  29. Interactive Voice Response (IVR)
  30. Expected Wait Time (EWT)
  31. Predictive Dialer