AgentCallingLineIdentity(CLI)CallRecordingInteractiveVoiceResponse(IVR)ExpectedWait Time(EWT)CallRoutingCallCenterScheduleAdherenceAverageHandlingTime(AHT)AbandonedCallCallCenterManagerPowerDialerAverageTalkTimeCustomerExperienceManagement(CEM)CustomerRelationshipManagement(CRM)AgentStatusCoachPredictiveDialerCallBlendingAutomaticCallDistributor(ACD)WrapTimeWorkforceManagement(WFM)ComputerTelephonyIntegration(CTI)DocumentManagementSystem(DMS)VoiceResponseUnit(VRU)WebSelf-ServiceCallHandlingAnalysisFree!InboundFirst CallResolution(FCR)AutomaticSpeechRecognition(ASR)OutboundAgentCallingLineIdentity(CLI)CallRecordingInteractiveVoiceResponse(IVR)ExpectedWait Time(EWT)CallRoutingCallCenterScheduleAdherenceAverageHandlingTime(AHT)AbandonedCallCallCenterManagerPowerDialerAverageTalkTimeCustomerExperienceManagement(CEM)CustomerRelationshipManagement(CRM)AgentStatusCoachPredictiveDialerCallBlendingAutomaticCallDistributor(ACD)WrapTimeWorkforceManagement(WFM)ComputerTelephonyIntegration(CTI)DocumentManagementSystem(DMS)VoiceResponseUnit(VRU)WebSelf-ServiceCallHandlingAnalysisFree!InboundFirst CallResolution(FCR)AutomaticSpeechRecognition(ASR)Outbound

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent
  2. Calling Line Identity (CLI)
  3. Call Recording
  4. Interactive Voice Response (IVR)
  5. Expected Wait Time (EWT)
  6. Call Routing
  7. Call Center Schedule Adherence
  8. Average Handling Time (AHT)
  9. Abandoned Call
  10. Call Center Manager
  11. Power Dialer
  12. Average Talk Time
  13. Customer Experience Management (CEM)
  14. Customer Relationship Management (CRM)
  15. Agent Status
  16. Coach
  17. Predictive Dialer
  18. Call Blending
  19. Automatic Call Distributor (ACD)
  20. Wrap Time
  21. Workforce Management (WFM)
  22. Computer Telephony Integration (CTI)
  23. Document Management System (DMS)
  24. Voice Response Unit (VRU)
  25. Web Self-Service
  26. Call Handling Analysis
  27. Free!
  28. Inbound
  29. First Call Resolution (FCR)
  30. Automatic Speech Recognition (ASR)
  31. Outbound