Inbound Customer Relationship Management (CRM) Workforce Management (WFM) Power Dialer Call Center Manager Predictive Dialer Calling Line Identity (CLI) Voice Response Unit (VRU) Outbound Abandoned Call Average Handling Time (AHT) Wrap Time Average Talk Time Automatic Call Distributor (ACD) Call Blending Coach Agent Status Call Routing Expected Wait Time (EWT) Call Center Schedule Adherence Customer Experience Management (CEM) Automatic Speech Recognition (ASR) Call Recording Interactive Voice Response (IVR) Agent First Call Resolution (FCR) Free! Call Handling Analysis Computer Telephony Integration (CTI) Document Management System (DMS) Web Self- Service Inbound Customer Relationship Management (CRM) Workforce Management (WFM) Power Dialer Call Center Manager Predictive Dialer Calling Line Identity (CLI) Voice Response Unit (VRU) Outbound Abandoned Call Average Handling Time (AHT) Wrap Time Average Talk Time Automatic Call Distributor (ACD) Call Blending Coach Agent Status Call Routing Expected Wait Time (EWT) Call Center Schedule Adherence Customer Experience Management (CEM) Automatic Speech Recognition (ASR) Call Recording Interactive Voice Response (IVR) Agent First Call Resolution (FCR) Free! Call Handling Analysis Computer Telephony Integration (CTI) Document Management System (DMS) Web Self- Service
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Inbound
Customer Relationship Management (CRM)
Workforce Management (WFM)
Power Dialer
Call Center Manager
Predictive Dialer
Calling Line Identity (CLI)
Voice Response Unit (VRU)
Outbound
Abandoned Call
Average Handling Time (AHT)
Wrap Time
Average Talk Time
Automatic Call Distributor (ACD)
Call Blending
Coach
Agent Status
Call Routing
Expected Wait Time (EWT)
Call Center Schedule Adherence
Customer Experience Management (CEM)
Automatic Speech Recognition (ASR)
Call Recording
Interactive Voice Response (IVR)
Agent
First Call Resolution (FCR)
Free!
Call Handling Analysis
Computer Telephony Integration (CTI)
Document Management System (DMS)
Web Self-Service