AbandonedCallAgentCustomerRelationshipManagement(CRM)First CallResolution(FCR)AgentStatusDocumentManagementSystem(DMS)AutomaticCallDistributor(ACD)WebSelf-ServiceExpectedWait Time(EWT)CallCenterScheduleAdherencePredictiveDialerPowerDialerWrapTimeAverageTalkTimeCallHandlingAnalysisWorkforceManagement(WFM)VoiceResponseUnit(VRU)CallCenterManagerOutboundCallRecordingCallingLineIdentity(CLI)CoachCustomerExperienceManagement(CEM)AutomaticSpeechRecognition(ASR)InboundCallRoutingAverageHandlingTime(AHT)InteractiveVoiceResponse(IVR)Free!ComputerTelephonyIntegration(CTI)CallBlendingAbandonedCallAgentCustomerRelationshipManagement(CRM)First CallResolution(FCR)AgentStatusDocumentManagementSystem(DMS)AutomaticCallDistributor(ACD)WebSelf-ServiceExpectedWait Time(EWT)CallCenterScheduleAdherencePredictiveDialerPowerDialerWrapTimeAverageTalkTimeCallHandlingAnalysisWorkforceManagement(WFM)VoiceResponseUnit(VRU)CallCenterManagerOutboundCallRecordingCallingLineIdentity(CLI)CoachCustomerExperienceManagement(CEM)AutomaticSpeechRecognition(ASR)InboundCallRoutingAverageHandlingTime(AHT)InteractiveVoiceResponse(IVR)Free!ComputerTelephonyIntegration(CTI)CallBlending

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
  1. Abandoned Call
  2. Agent
  3. Customer Relationship Management (CRM)
  4. First Call Resolution (FCR)
  5. Agent Status
  6. Document Management System (DMS)
  7. Automatic Call Distributor (ACD)
  8. Web Self-Service
  9. Expected Wait Time (EWT)
  10. Call Center Schedule Adherence
  11. Predictive Dialer
  12. Power Dialer
  13. Wrap Time
  14. Average Talk Time
  15. Call Handling Analysis
  16. Workforce Management (WFM)
  17. Voice Response Unit (VRU)
  18. Call Center Manager
  19. Outbound
  20. Call Recording
  21. Calling Line Identity (CLI)
  22. Coach
  23. Customer Experience Management (CEM)
  24. Automatic Speech Recognition (ASR)
  25. Inbound
  26. Call Routing
  27. Average Handling Time (AHT)
  28. Interactive Voice Response (IVR)
  29. Free!
  30. Computer Telephony Integration (CTI)
  31. Call Blending