AbandonedCallFirst CallResolution(FCR)WrapTimeCallBlendingInteractiveVoiceResponse(IVR)Free!AutomaticSpeechRecognition(ASR)CallRecordingVoiceResponseUnit(VRU)DocumentManagementSystem(DMS)CoachWebSelf-ServiceCustomerExperienceManagement(CEM)AverageTalkTimeWorkforceManagement(WFM)AgentAutomaticCallDistributor(ACD)PredictiveDialerCallCenterScheduleAdherenceCustomerRelationshipManagement(CRM)CallingLineIdentity(CLI)OutboundComputerTelephonyIntegration(CTI)PowerDialerExpectedWait Time(EWT)CallCenterManagerCallHandlingAnalysisAverageHandlingTime(AHT)CallRoutingAgentStatusInboundAbandonedCallFirst CallResolution(FCR)WrapTimeCallBlendingInteractiveVoiceResponse(IVR)Free!AutomaticSpeechRecognition(ASR)CallRecordingVoiceResponseUnit(VRU)DocumentManagementSystem(DMS)CoachWebSelf-ServiceCustomerExperienceManagement(CEM)AverageTalkTimeWorkforceManagement(WFM)AgentAutomaticCallDistributor(ACD)PredictiveDialerCallCenterScheduleAdherenceCustomerRelationshipManagement(CRM)CallingLineIdentity(CLI)OutboundComputerTelephonyIntegration(CTI)PowerDialerExpectedWait Time(EWT)CallCenterManagerCallHandlingAnalysisAverageHandlingTime(AHT)CallRoutingAgentStatusInbound

Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Abandoned Call
  2. First Call Resolution (FCR)
  3. Wrap Time
  4. Call Blending
  5. Interactive Voice Response (IVR)
  6. Free!
  7. Automatic Speech Recognition (ASR)
  8. Call Recording
  9. Voice Response Unit (VRU)
  10. Document Management System (DMS)
  11. Coach
  12. Web Self-Service
  13. Customer Experience Management (CEM)
  14. Average Talk Time
  15. Workforce Management (WFM)
  16. Agent
  17. Automatic Call Distributor (ACD)
  18. Predictive Dialer
  19. Call Center Schedule Adherence
  20. Customer Relationship Management (CRM)
  21. Calling Line Identity (CLI)
  22. Outbound
  23. Computer Telephony Integration (CTI)
  24. Power Dialer
  25. Expected Wait Time (EWT)
  26. Call Center Manager
  27. Call Handling Analysis
  28. Average Handling Time (AHT)
  29. Call Routing
  30. Agent Status
  31. Inbound