Set aCallbackTaskTake20callsSpeak to anEE aboutquestionsregarding1099Addingtime toIntermittentClaimCreatea NewClaimMessagea CMReportRTWTake10callsSpeak to EEwho called toreportdeliveryUpdatecontactinfoConduct theinitialinterview fora pregnancyclaimProvidePortalAssistanceTake15callsTransferCallCreateLOAExtensionRequestSendFormsvia EmailHelp aSpanishSpeakingEEDocumentanExtensionUpdate anEE'sbankinginformationRequestERVrefusalescalationUpdate thestart and enddate in apendingclaimSetActionTaskSendFormsvia FaxRequest aPendingClaim to beCancelledTake5 callsSetFinancialTaskSet aCallbackTaskTake20callsSpeak to anEE aboutquestionsregarding1099Addingtime toIntermittentClaimCreatea NewClaimMessagea CMReportRTWTake10callsSpeak to EEwho called toreportdeliveryUpdatecontactinfoConduct theinitialinterview fora pregnancyclaimProvidePortalAssistanceTake15callsTransferCallCreateLOAExtensionRequestSendFormsvia EmailHelp aSpanishSpeakingEEDocumentanExtensionUpdate anEE'sbankinginformationRequestERVrefusalescalationUpdate thestart and enddate in apendingclaimSetActionTaskSendFormsvia FaxRequest aPendingClaim to beCancelledTake5 callsSetFinancialTask

Aflac's Finest - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set a Callback Task
  2. Take 20 calls
  3. Speak to an EE about questions regarding 1099
  4. Adding time to Intermittent Claim
  5. Create a New Claim
  6. Message a CM
  7. Report RTW
  8. Take 10 calls
  9. Speak to EE who called to report delivery
  10. Update contact info
  11. Conduct the initial interview for a pregnancy claim
  12. Provide Portal Assistance
  13. Take 15 calls
  14. Transfer Call
  15. Create LOA Extension Request
  16. Send Forms via Email
  17. Help a Spanish Speaking EE
  18. Document an Extension
  19. Update an EE's banking information
  20. Request ERV refusal escalation
  21. Update the start and end date in a pending claim
  22. Set Action Task
  23. Send Forms via Fax
  24. Request a Pending Claim to be Cancelled
  25. Take 5 calls
  26. Set Financial Task