Conduct theinitialinterview fora pregnancyclaimTransferCallMessagea CMCreateLOAExtensionRequestRequest aPendingClaim to beCancelledSpeak to anEE aboutquestionsregarding1099RequestERVrefusalescalationUpdate anEE'sbankinginformationSet aCallbackTaskTake15callsTake20callsHelp aSpanishSpeakingEEDocumentanExtensionSendFormsvia EmailReportRTWUpdate thestart and enddate in apendingclaimSetFinancialTaskAddingtime toIntermittentClaimTake10callsUpdatecontactinfoSendFormsvia FaxProvidePortalAssistanceCreatea NewClaimSetActionTaskTake5 callsSpeak to EEwho called toreportdeliveryConduct theinitialinterview fora pregnancyclaimTransferCallMessagea CMCreateLOAExtensionRequestRequest aPendingClaim to beCancelledSpeak to anEE aboutquestionsregarding1099RequestERVrefusalescalationUpdate anEE'sbankinginformationSet aCallbackTaskTake15callsTake20callsHelp aSpanishSpeakingEEDocumentanExtensionSendFormsvia EmailReportRTWUpdate thestart and enddate in apendingclaimSetFinancialTaskAddingtime toIntermittentClaimTake10callsUpdatecontactinfoSendFormsvia FaxProvidePortalAssistanceCreatea NewClaimSetActionTaskTake5 callsSpeak to EEwho called toreportdelivery

Aflac's Finest - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Conduct the initial interview for a pregnancy claim
  2. Transfer Call
  3. Message a CM
  4. Create LOA Extension Request
  5. Request a Pending Claim to be Cancelled
  6. Speak to an EE about questions regarding 1099
  7. Request ERV refusal escalation
  8. Update an EE's banking information
  9. Set a Callback Task
  10. Take 15 calls
  11. Take 20 calls
  12. Help a Spanish Speaking EE
  13. Document an Extension
  14. Send Forms via Email
  15. Report RTW
  16. Update the start and end date in a pending claim
  17. Set Financial Task
  18. Adding time to Intermittent Claim
  19. Take 10 calls
  20. Update contact info
  21. Send Forms via Fax
  22. Provide Portal Assistance
  23. Create a New Claim
  24. Set Action Task
  25. Take 5 calls
  26. Speak to EE who called to report delivery