Speak to EEwho called toreportdeliverySendFormsvia EmailTake15callsCreateLOAExtensionRequestTake20callsSendFormsvia FaxReportRTWTransferCallTake5 callsProvidePortalAssistanceRequestERVrefusalescalationMessagea CMHelp aSpanishSpeakingEECreatea NewClaimUpdatecontactinfoUpdate anEE'sbankinginformationConduct theinitialinterview fora pregnancyclaimUpdate thestart and enddate in apendingclaimRequest aPendingClaim to beCancelledSpeak to anEE aboutquestionsregarding1099Take10callsSetActionTaskAddingtime toIntermittentClaimSetFinancialTaskDocumentanExtensionSet aCallbackTaskSpeak to EEwho called toreportdeliverySendFormsvia EmailTake15callsCreateLOAExtensionRequestTake20callsSendFormsvia FaxReportRTWTransferCallTake5 callsProvidePortalAssistanceRequestERVrefusalescalationMessagea CMHelp aSpanishSpeakingEECreatea NewClaimUpdatecontactinfoUpdate anEE'sbankinginformationConduct theinitialinterview fora pregnancyclaimUpdate thestart and enddate in apendingclaimRequest aPendingClaim to beCancelledSpeak to anEE aboutquestionsregarding1099Take10callsSetActionTaskAddingtime toIntermittentClaimSetFinancialTaskDocumentanExtensionSet aCallbackTask

Aflac's Finest - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak to EE who called to report delivery
  2. Send Forms via Email
  3. Take 15 calls
  4. Create LOA Extension Request
  5. Take 20 calls
  6. Send Forms via Fax
  7. Report RTW
  8. Transfer Call
  9. Take 5 calls
  10. Provide Portal Assistance
  11. Request ERV refusal escalation
  12. Message a CM
  13. Help a Spanish Speaking EE
  14. Create a New Claim
  15. Update contact info
  16. Update an EE's banking information
  17. Conduct the initial interview for a pregnancy claim
  18. Update the start and end date in a pending claim
  19. Request a Pending Claim to be Cancelled
  20. Speak to an EE about questions regarding 1099
  21. Take 10 calls
  22. Set Action Task
  23. Adding time to Intermittent Claim
  24. Set Financial Task
  25. Document an Extension
  26. Set a Callback Task