DocumentanExtensionTake15callsTransferCallCreateLOAExtensionRequestMessagea CMSendFormsvia EmailSendFormsvia FaxSetFinancialTaskTake20callsTake5 callsUpdate thestart and enddate in apendingclaimSpeak to anEE aboutquestionsregarding1099UpdatecontactinfoSet aCallbackTaskConduct theinitialinterview fora pregnancyclaimHelp aSpanishSpeakingEESetActionTaskReportRTWRequest aPendingClaim to beCancelledCreatea NewClaimUpdate anEE'sbankinginformationRequestERVrefusalescalationTake10callsProvidePortalAssistanceAddingtime toIntermittentClaimSpeak to EEwho called toreportdeliveryDocumentanExtensionTake15callsTransferCallCreateLOAExtensionRequestMessagea CMSendFormsvia EmailSendFormsvia FaxSetFinancialTaskTake20callsTake5 callsUpdate thestart and enddate in apendingclaimSpeak to anEE aboutquestionsregarding1099UpdatecontactinfoSet aCallbackTaskConduct theinitialinterview fora pregnancyclaimHelp aSpanishSpeakingEESetActionTaskReportRTWRequest aPendingClaim to beCancelledCreatea NewClaimUpdate anEE'sbankinginformationRequestERVrefusalescalationTake10callsProvidePortalAssistanceAddingtime toIntermittentClaimSpeak to EEwho called toreportdelivery

Aflac's Finest - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Document an Extension
  2. Take 15 calls
  3. Transfer Call
  4. Create LOA Extension Request
  5. Message a CM
  6. Send Forms via Email
  7. Send Forms via Fax
  8. Set Financial Task
  9. Take 20 calls
  10. Take 5 calls
  11. Update the start and end date in a pending claim
  12. Speak to an EE about questions regarding 1099
  13. Update contact info
  14. Set a Callback Task
  15. Conduct the initial interview for a pregnancy claim
  16. Help a Spanish Speaking EE
  17. Set Action Task
  18. Report RTW
  19. Request a Pending Claim to be Cancelled
  20. Create a New Claim
  21. Update an EE's banking information
  22. Request ERV refusal escalation
  23. Take 10 calls
  24. Provide Portal Assistance
  25. Adding time to Intermittent Claim
  26. Speak to EE who called to report delivery