Request aPendingClaim to beCancelledSetFinancialTaskTake20callsCreatea NewClaimSendFormsvia EmailUpdate anEE'sbankinginformationTake10callsHelp aSpanishSpeakingEETake15callsReportRTWTake5 callsDocumentanExtensionSendFormsvia FaxUpdate thestart and enddate in apendingclaimSet aCallbackTaskAddingtime toIntermittentClaimTransferCallSetActionTaskMessagea CMConduct theinitialinterview fora pregnancyclaimRequestERVrefusalescalationUpdatecontactinfoSpeak to anEE aboutquestionsregarding1099ProvidePortalAssistanceCreateLOAExtensionRequestSpeak to EEwho called toreportdeliveryRequest aPendingClaim to beCancelledSetFinancialTaskTake20callsCreatea NewClaimSendFormsvia EmailUpdate anEE'sbankinginformationTake10callsHelp aSpanishSpeakingEETake15callsReportRTWTake5 callsDocumentanExtensionSendFormsvia FaxUpdate thestart and enddate in apendingclaimSet aCallbackTaskAddingtime toIntermittentClaimTransferCallSetActionTaskMessagea CMConduct theinitialinterview fora pregnancyclaimRequestERVrefusalescalationUpdatecontactinfoSpeak to anEE aboutquestionsregarding1099ProvidePortalAssistanceCreateLOAExtensionRequestSpeak to EEwho called toreportdelivery

Aflac's Finest - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request a Pending Claim to be Cancelled
  2. Set Financial Task
  3. Take 20 calls
  4. Create a New Claim
  5. Send Forms via Email
  6. Update an EE's banking information
  7. Take 10 calls
  8. Help a Spanish Speaking EE
  9. Take 15 calls
  10. Report RTW
  11. Take 5 calls
  12. Document an Extension
  13. Send Forms via Fax
  14. Update the start and end date in a pending claim
  15. Set a Callback Task
  16. Adding time to Intermittent Claim
  17. Transfer Call
  18. Set Action Task
  19. Message a CM
  20. Conduct the initial interview for a pregnancy claim
  21. Request ERV refusal escalation
  22. Update contact info
  23. Speak to an EE about questions regarding 1099
  24. Provide Portal Assistance
  25. Create LOA Extension Request
  26. Speak to EE who called to report delivery