Request aPendingClaim to beCancelledTransferCallSendFormsvia FaxProvidePortalAssistanceSetActionTaskCreatea NewClaimSpeak to anEE aboutquestionsregarding1099ReportRTWCreateLOAExtensionRequestSetFinancialTaskTake15callsHelp aSpanishSpeakingEEAddingtime toIntermittentClaimRequestERVrefusalescalationTake5 callsMessagea CMUpdate anEE'sbankinginformationUpdate thestart and enddate in apendingclaimSpeak to EEwho called toreportdeliveryConduct theinitialinterview fora pregnancyclaimSet aCallbackTaskDocumentanExtensionSendFormsvia EmailTake10callsUpdatecontactinfoTake20callsRequest aPendingClaim to beCancelledTransferCallSendFormsvia FaxProvidePortalAssistanceSetActionTaskCreatea NewClaimSpeak to anEE aboutquestionsregarding1099ReportRTWCreateLOAExtensionRequestSetFinancialTaskTake15callsHelp aSpanishSpeakingEEAddingtime toIntermittentClaimRequestERVrefusalescalationTake5 callsMessagea CMUpdate anEE'sbankinginformationUpdate thestart and enddate in apendingclaimSpeak to EEwho called toreportdeliveryConduct theinitialinterview fora pregnancyclaimSet aCallbackTaskDocumentanExtensionSendFormsvia EmailTake10callsUpdatecontactinfoTake20calls

Aflac's Finest - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request a Pending Claim to be Cancelled
  2. Transfer Call
  3. Send Forms via Fax
  4. Provide Portal Assistance
  5. Set Action Task
  6. Create a New Claim
  7. Speak to an EE about questions regarding 1099
  8. Report RTW
  9. Create LOA Extension Request
  10. Set Financial Task
  11. Take 15 calls
  12. Help a Spanish Speaking EE
  13. Adding time to Intermittent Claim
  14. Request ERV refusal escalation
  15. Take 5 calls
  16. Message a CM
  17. Update an EE's banking information
  18. Update the start and end date in a pending claim
  19. Speak to EE who called to report delivery
  20. Conduct the initial interview for a pregnancy claim
  21. Set a Callback Task
  22. Document an Extension
  23. Send Forms via Email
  24. Take 10 calls
  25. Update contact info
  26. Take 20 calls