YOU CHECK A FUTURE OR PENDING TASK YOU HELP A PEER OR TEAM MEMBER Set up text messaging Set up an MOI @ FNOL Sent LOU Letter Set up GHRN SMOI Closed a claim Updated liability with affected participant Issued any digital payment Completed 2 tasks in one claim Set up FMEP Set expectations for next steps at end of call Shared a Dad Joke You use a reflective statement Completed a task during an inquiry call Issued an EFT payment Set up a QCP Closed a coverage You get some fresh air during break or lunch Set up a shop for a digital payment method You take over 20 calls for the day You get under 2 min ACW Closed a financial Closed 2 coverages in one claim YOU CHECK A FUTURE OR PENDING TASK YOU HELP A PEER OR TEAM MEMBER Set up text messaging Set up an MOI @ FNOL Sent LOU Letter Set up GHRN SMOI Closed a claim Updated liability with affected participant Issued any digital payment Completed 2 tasks in one claim Set up FMEP Set expectations for next steps at end of call Shared a Dad Joke You use a reflective statement Completed a task during an inquiry call Issued an EFT payment Set up a QCP Closed a coverage You get some fresh air during break or lunch Set up a shop for a digital payment method You take over 20 calls for the day You get under 2 min ACW Closed a financial Closed 2 coverages in one claim
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
YOU CHECK A FUTURE OR PENDING TASK
YOU HELP A PEER OR TEAM MEMBER
Set up text messaging
Set up an MOI @ FNOL
Sent LOU Letter
Set up GHRN SMOI
Closed a claim
Updated liability with affected participant
Issued any digital payment
Completed 2 tasks in one claim
Set up FMEP
Set expectations for next steps at end of call
Shared a Dad Joke
You use a reflective statement
Completed a task during an inquiry call
Issued an EFT payment
Set up a QCP
Closed a coverage
You get some fresh air during break or lunch
Set up a shop for a digital payment method
You take over 20 calls for the day
You get under 2 min ACW
Closed a financial
Closed 2 coverages in one claim