Give an employee a compliment Assist another coworker Use a customer's name 3 times Talk about RAF promotion to 10 customers Tell a customer you appreciate their business Get a referral Use a customer's name 3 times Assist a customer with their debit card Introduce yourself to customer Talk about RAF promotion to 10 customers Have 1 or less refused calls on CXOne Use a customer's name 3 times Give a customer a compliment Talk to someone about a checking account Talk to a non- customer about a product Get a referral Talk about RAF promotion to 10 customers Ask about customer's plans for the weekend Answer a call before a 2nd ring Assist a customer with online banking Tell a customer a joke Say hello to an employee you don't see normally Repeat customer inquiry back to customer Complete 3 maintenance forms Give an employee a compliment Assist another coworker Use a customer's name 3 times Talk about RAF promotion to 10 customers Tell a customer you appreciate their business Get a referral Use a customer's name 3 times Assist a customer with their debit card Introduce yourself to customer Talk about RAF promotion to 10 customers Have 1 or less refused calls on CXOne Use a customer's name 3 times Give a customer a compliment Talk to someone about a checking account Talk to a non- customer about a product Get a referral Talk about RAF promotion to 10 customers Ask about customer's plans for the weekend Answer a call before a 2nd ring Assist a customer with online banking Tell a customer a joke Say hello to an employee you don't see normally Repeat customer inquiry back to customer Complete 3 maintenance forms
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Give an employee a compliment
O-Assist another coworker
N-Use a customer's name 3 times
K-Talk about RAF promotion to 10 customers
B-Tell a customer you appreciate their business
K-Get a referral
B-Use a customer's name 3 times
K-Assist a customer with their debit card
A-Introduce yourself to customer
O-Talk about RAF promotion to 10 customers
N-Have 1 or less refused calls on CXOne
A-Use a customer's name 3 times
K-Give a customer a compliment
B-Talk to someone about a checking account
O-Talk to a non-customer about a product
A-Get a referral
A-Talk about RAF promotion to 10 customers
N-Ask about customer's plans for the weekend
B-Answer a call before a 2nd ring
N-Assist a customer with online banking
O-Tell a customer a joke
B-Say hello to an employee you don't see normally
K-Repeat customer inquiry back to customer
A-Complete 3 maintenance forms