Get a referral Answer a call before a 2nd ring Tell a customer you appreciate their business Assist another coworker Have 1 or less refused calls on CXOne Talk to someone about a checking account Use a customer's name 3 times Introduce yourself to customer Use a customer's name 3 times Tell a customer a joke Ask about customer's plans for the weekend Repeat customer inquiry back to customer Say hello to an employee you don't see normally Assist a customer with their debit card Talk about RAF promotion to 10 customers Complete 3 maintenance forms Use a customer's name 3 times Talk about RAF promotion to 10 customers Talk to a non- customer about a product Assist a customer with online banking Give a customer a compliment Talk about RAF promotion to 10 customers Get a referral Give an employee a compliment Get a referral Answer a call before a 2nd ring Tell a customer you appreciate their business Assist another coworker Have 1 or less refused calls on CXOne Talk to someone about a checking account Use a customer's name 3 times Introduce yourself to customer Use a customer's name 3 times Tell a customer a joke Ask about customer's plans for the weekend Repeat customer inquiry back to customer Say hello to an employee you don't see normally Assist a customer with their debit card Talk about RAF promotion to 10 customers Complete 3 maintenance forms Use a customer's name 3 times Talk about RAF promotion to 10 customers Talk to a non- customer about a product Assist a customer with online banking Give a customer a compliment Talk about RAF promotion to 10 customers Get a referral Give an employee a compliment
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
K-Get a referral
B-Answer a call before a 2nd ring
B-Tell a customer you appreciate their business
O-Assist another coworker
N-Have 1 or less refused calls on CXOne
B-Talk to someone about a checking account
A-Use a customer's name 3 times
A-Introduce yourself to customer
N-Use a customer's name 3 times
O-Tell a customer a joke
N-Ask about customer's plans for the weekend
K-Repeat customer inquiry back to customer
B-Say hello to an employee you don't see normally
K-Assist a customer with their debit card
A-Talk about RAF promotion to 10 customers
A-Complete 3 maintenance forms
B-Use a customer's name 3 times
O-Talk about RAF promotion to 10 customers
O-Talk to a non-customer about a product
N-Assist a customer with online banking
K-Give a customer a compliment
K-Talk about RAF promotion to 10 customers
A-Get a referral
O-Give an employee a compliment