Repeat customer inquiry back to customer Give a customer a compliment Use a customer's name 3 times Answer a call before a 2nd ring Assist a customer with online banking Have 1 or less refused calls on CXOne Tell a customer you appreciate their business Talk to a non- customer about a product Use a customer's name 3 times Tell a customer a joke Talk about RAF promotion to 10 customers Talk about RAF promotion to 10 customers Get a referral Say hello to an employee you don't see normally Assist a customer with their debit card Talk about RAF promotion to 10 customers Complete 3 maintenance forms Assist another coworker Get a referral Talk to someone about a checking account Use a customer's name 3 times Ask about customer's plans for the weekend Introduce yourself to customer Give an employee a compliment Repeat customer inquiry back to customer Give a customer a compliment Use a customer's name 3 times Answer a call before a 2nd ring Assist a customer with online banking Have 1 or less refused calls on CXOne Tell a customer you appreciate their business Talk to a non- customer about a product Use a customer's name 3 times Tell a customer a joke Talk about RAF promotion to 10 customers Talk about RAF promotion to 10 customers Get a referral Say hello to an employee you don't see normally Assist a customer with their debit card Talk about RAF promotion to 10 customers Complete 3 maintenance forms Assist another coworker Get a referral Talk to someone about a checking account Use a customer's name 3 times Ask about customer's plans for the weekend Introduce yourself to customer Give an employee a compliment
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
K-Repeat customer inquiry back to customer
K-Give a customer a compliment
N-Use a customer's name 3 times
B-Answer a call before a 2nd ring
N-Assist a customer with online banking
N-Have 1 or less refused calls on CXOne
B-Tell a customer you appreciate their business
O-Talk to a non-customer about a product
B-Use a customer's name 3 times
O-Tell a customer a joke
O-Talk about RAF promotion to 10 customers
K-Talk about RAF promotion to 10 customers
K-Get a referral
B-Say hello to an employee you don't see normally
K-Assist a customer with their debit card
A-Talk about RAF promotion to 10 customers
A-Complete 3 maintenance forms
O-Assist another coworker
A-Get a referral
B-Talk to someone about a checking account
A-Use a customer's name 3 times
N-Ask about customer's plans for the weekend
A-Introduce yourself to customer
O-Give an employee a compliment