Talk to a non- customer about a product Use a customer's name 3 times Have 1 or less refused calls on CXOne Use a customer's name 3 times Ask about customer's plans for the weekend Introduce yourself to customer Talk about RAF promotion to 10 customers Talk about RAF promotion to 10 customers Tell a customer a joke Assist a customer with their debit card Repeat customer inquiry back to customer Get a referral Talk about RAF promotion to 10 customers Give an employee a compliment Give a customer a compliment Tell a customer you appreciate their business Complete 3 maintenance forms Use a customer's name 3 times Answer a call before a 2nd ring Talk to someone about a checking account Say hello to an employee you don't see normally Assist a customer with online banking Assist another coworker Get a referral Talk to a non- customer about a product Use a customer's name 3 times Have 1 or less refused calls on CXOne Use a customer's name 3 times Ask about customer's plans for the weekend Introduce yourself to customer Talk about RAF promotion to 10 customers Talk about RAF promotion to 10 customers Tell a customer a joke Assist a customer with their debit card Repeat customer inquiry back to customer Get a referral Talk about RAF promotion to 10 customers Give an employee a compliment Give a customer a compliment Tell a customer you appreciate their business Complete 3 maintenance forms Use a customer's name 3 times Answer a call before a 2nd ring Talk to someone about a checking account Say hello to an employee you don't see normally Assist a customer with online banking Assist another coworker Get a referral
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Talk to a non-customer about a product
A-Use a customer's name 3 times
N-Have 1 or less refused calls on CXOne
N-Use a customer's name 3 times
N-Ask about customer's plans for the weekend
A-Introduce yourself to customer
K-Talk about RAF promotion to 10 customers
O-Talk about RAF promotion to 10 customers
O-Tell a customer a joke
K-Assist a customer with their debit card
K-Repeat customer inquiry back to customer
A-Get a referral
A-Talk about RAF promotion to 10 customers
O-Give an employee a compliment
K-Give a customer a compliment
B-Tell a customer you appreciate their business
A-Complete 3 maintenance forms
B-Use a customer's name 3 times
B-Answer a call before a 2nd ring
B-Talk to someone about a checking account
B-Say hello to an employee you don't see normally
N-Assist a customer with online banking
O-Assist another coworker
K-Get a referral