5 qualitycallcompletedin a dayWeeklyabandondedcall below 5Zero extrachargeOnissue endof weekWeeklyabandondedcall below 5CNTDO -20 weekpriorCNTDO -20 weekprior98% Emailresolvedwithin 1dayAveragewaitingtime under2 minsGo tolunchon time5 qualitycallcompletedin a dayBonusAll MustGoes listtraveledBonusEmptyCS bayNomissedSSR5 Onissueend ofweek98% Emailresolvedwithin 1dayZero extrachargeOnissue endof weekBonusNomissedSSRAll MustGoes listtraveledGo tolunchon timeEmail AVGfirstresponsetime below 1hourAll MustGoes listtraveledEmail AVGfirstresponsetime below 1hourGo tolunchon timeZeroabandondedcall 2 daystraightEmptyCS bayThank-you emailfromcustomerAveragewaitingtime under2 minsZero extrachargeOnissue endof weekNomissedSSREmail AVGfirstresponsetime below 1hourWeeklyabandondedcall below 5Zeroabandondedcall 2 daystraightThank-you emailfromcustomerBonusZeroabandondedcall 2 daystraightCNTDO -20 weekpriorBonus98% Emailresolvedwithin 1dayThank-you emailfromcustomer5 Onissueend ofweekEmptyCS bay5 Onissueend ofweekBonus5 qualitycallcompletedin a dayAveragewaitingtime under2 mins5 qualitycallcompletedin a dayWeeklyabandondedcall below 5Zero extrachargeOnissue endof weekWeeklyabandondedcall below 5CNTDO -20 weekpriorCNTDO -20 weekprior98% Emailresolvedwithin 1dayAveragewaitingtime under2 minsGo tolunchon time5 qualitycallcompletedin a dayBonusAll MustGoes listtraveledBonusEmptyCS bayNomissedSSR5 Onissueend ofweek98% Emailresolvedwithin 1dayZero extrachargeOnissue endof weekBonusNomissedSSRAll MustGoes listtraveledGo tolunchon timeEmail AVGfirstresponsetime below 1hourAll MustGoes listtraveledEmail AVGfirstresponsetime below 1hourGo tolunchon timeZeroabandondedcall 2 daystraightEmptyCS bayThank-you emailfromcustomerAveragewaitingtime under2 minsZero extrachargeOnissue endof weekNomissedSSREmail AVGfirstresponsetime below 1hourWeeklyabandondedcall below 5Zeroabandondedcall 2 daystraightThank-you emailfromcustomerBonusZeroabandondedcall 2 daystraightCNTDO -20 weekpriorBonus98% Emailresolvedwithin 1dayThank-you emailfromcustomer5 Onissueend ofweekEmptyCS bay5 Onissueend ofweekBonus5 qualitycallcompletedin a dayAveragewaitingtime under2 mins

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 quality call completed in a day
  2. Weekly abandonded call below 5
  3. Zero extra charge Onissue end of week
  4. Weekly abandonded call below 5
  5. CNTDO - 20 week prior
  6. CNTDO - 20 week prior
  7. 98% Email resolved within 1 day
  8. Average waiting time under 2 mins
  9. Go to lunch on time
  10. 5 quality call completed in a day
  11. Bonus
  12. All Must Goes list traveled
  13. Bonus
  14. Empty CS bay
  15. No missed SSR
  16. 5 Onissue end of week
  17. 98% Email resolved within 1 day
  18. Zero extra charge Onissue end of week
  19. Bonus
  20. No missed SSR
  21. All Must Goes list traveled
  22. Go to lunch on time
  23. Email AVG first response time below 1 hour
  24. All Must Goes list traveled
  25. Email AVG first response time below 1 hour
  26. Go to lunch on time
  27. Zero abandonded call 2 day straight
  28. Empty CS bay
  29. Thank-you email from customer
  30. Average waiting time under 2 mins
  31. Zero extra charge Onissue end of week
  32. No missed SSR
  33. Email AVG first response time below 1 hour
  34. Weekly abandonded call below 5
  35. Zero abandonded call 2 day straight
  36. Thank-you email from customer
  37. Bonus
  38. Zero abandonded call 2 day straight
  39. CNTDO - 20 week prior
  40. Bonus
  41. 98% Email resolved within 1 day
  42. Thank-you email from customer
  43. 5 Onissue end of week
  44. Empty CS bay
  45. 5 Onissue end of week
  46. Bonus
  47. 5 quality call completed in a day
  48. Average waiting time under 2 mins