All MustGoes listtraveled5 Onissueend ofweekGo tolunchon timeThank-you emailfromcustomerBonusBonus5 qualitycallcompletedin a day5 Onissueend ofweek98% Emailresolvedwithin 1dayEmail AVGfirstresponsetime below 1hourWeeklyabandondedcall below 55 qualitycallcompletedin a dayNomissedSSREmptyCS bay98% Emailresolvedwithin 1dayZero extrachargeOnissue endof weekGo tolunchon timeNomissedSSRAveragewaitingtime under2 minsBonusEmptyCS bayAll MustGoes listtraveledEmptyCS bayThank-you emailfromcustomerZero extrachargeOnissue endof weekEmail AVGfirstresponsetime below 1hourAll MustGoes listtraveledCNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hourZero extrachargeOnissue endof weekCNTDO -20 weekpriorZeroabandondedcall 2 daystraightNomissedSSRThank-you emailfromcustomerBonus5 qualitycallcompletedin a dayGo tolunchon timeZeroabandondedcall 2 daystraightAveragewaitingtime under2 mins5 Onissueend ofweek98% Emailresolvedwithin 1dayBonusWeeklyabandondedcall below 5BonusWeeklyabandondedcall below 5CNTDO -20 weekpriorZeroabandondedcall 2 daystraightAveragewaitingtime under2 minsAll MustGoes listtraveled5 Onissueend ofweekGo tolunchon timeThank-you emailfromcustomerBonusBonus5 qualitycallcompletedin a day5 Onissueend ofweek98% Emailresolvedwithin 1dayEmail AVGfirstresponsetime below 1hourWeeklyabandondedcall below 55 qualitycallcompletedin a dayNomissedSSREmptyCS bay98% Emailresolvedwithin 1dayZero extrachargeOnissue endof weekGo tolunchon timeNomissedSSRAveragewaitingtime under2 minsBonusEmptyCS bayAll MustGoes listtraveledEmptyCS bayThank-you emailfromcustomerZero extrachargeOnissue endof weekEmail AVGfirstresponsetime below 1hourAll MustGoes listtraveledCNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hourZero extrachargeOnissue endof weekCNTDO -20 weekpriorZeroabandondedcall 2 daystraightNomissedSSRThank-you emailfromcustomerBonus5 qualitycallcompletedin a dayGo tolunchon timeZeroabandondedcall 2 daystraightAveragewaitingtime under2 mins5 Onissueend ofweek98% Emailresolvedwithin 1dayBonusWeeklyabandondedcall below 5BonusWeeklyabandondedcall below 5CNTDO -20 weekpriorZeroabandondedcall 2 daystraightAveragewaitingtime under2 mins

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All Must Goes list traveled
  2. 5 Onissue end of week
  3. Go to lunch on time
  4. Thank-you email from customer
  5. Bonus
  6. Bonus
  7. 5 quality call completed in a day
  8. 5 Onissue end of week
  9. 98% Email resolved within 1 day
  10. Email AVG first response time below 1 hour
  11. Weekly abandonded call below 5
  12. 5 quality call completed in a day
  13. No missed SSR
  14. Empty CS bay
  15. 98% Email resolved within 1 day
  16. Zero extra charge Onissue end of week
  17. Go to lunch on time
  18. No missed SSR
  19. Average waiting time under 2 mins
  20. Bonus
  21. Empty CS bay
  22. All Must Goes list traveled
  23. Empty CS bay
  24. Thank-you email from customer
  25. Zero extra charge Onissue end of week
  26. Email AVG first response time below 1 hour
  27. All Must Goes list traveled
  28. CNTDO - 20 week prior
  29. Email AVG first response time below 1 hour
  30. Zero extra charge Onissue end of week
  31. CNTDO - 20 week prior
  32. Zero abandonded call 2 day straight
  33. No missed SSR
  34. Thank-you email from customer
  35. Bonus
  36. 5 quality call completed in a day
  37. Go to lunch on time
  38. Zero abandonded call 2 day straight
  39. Average waiting time under 2 mins
  40. 5 Onissue end of week
  41. 98% Email resolved within 1 day
  42. Bonus
  43. Weekly abandonded call below 5
  44. Bonus
  45. Weekly abandonded call below 5
  46. CNTDO - 20 week prior
  47. Zero abandonded call 2 day straight
  48. Average waiting time under 2 mins