98% Emailresolvedwithin 1dayGo tolunchon timeZeroabandondedcall 2 daystraightZero extrachargeOnissue endof weekAveragewaitingtime under2 minsEmptyCS bayBonusGo tolunchon time98% Emailresolvedwithin 1dayCNTDO -20 weekpriorWeeklyabandondedcall below 55 qualitycallcompletedin a dayThank-you emailfromcustomerCNTDO -20 weekpriorGo tolunchon timeCNTDO -20 weekpriorThank-you emailfromcustomerBonusEmail AVGfirstresponsetime below 1hour5 Onissueend ofweekBonusWeeklyabandondedcall below 55 Onissueend ofweekBonusBonus98% Emailresolvedwithin 1dayThank-you emailfromcustomerEmail AVGfirstresponsetime below 1hourWeeklyabandondedcall below 5EmptyCS bayBonusAll MustGoes listtraveledZeroabandondedcall 2 daystraightZero extrachargeOnissue endof weekAll MustGoes listtraveled5 qualitycallcompletedin a dayEmail AVGfirstresponsetime below 1hourNomissedSSRAll MustGoes listtraveledNomissedSSRZero extrachargeOnissue endof weekAveragewaitingtime under2 minsZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayEmptyCS bayAveragewaitingtime under2 minsNomissedSSR5 Onissueend ofweek98% Emailresolvedwithin 1dayGo tolunchon timeZeroabandondedcall 2 daystraightZero extrachargeOnissue endof weekAveragewaitingtime under2 minsEmptyCS bayBonusGo tolunchon time98% Emailresolvedwithin 1dayCNTDO -20 weekpriorWeeklyabandondedcall below 55 qualitycallcompletedin a dayThank-you emailfromcustomerCNTDO -20 weekpriorGo tolunchon timeCNTDO -20 weekpriorThank-you emailfromcustomerBonusEmail AVGfirstresponsetime below 1hour5 Onissueend ofweekBonusWeeklyabandondedcall below 55 Onissueend ofweekBonusBonus98% Emailresolvedwithin 1dayThank-you emailfromcustomerEmail AVGfirstresponsetime below 1hourWeeklyabandondedcall below 5EmptyCS bayBonusAll MustGoes listtraveledZeroabandondedcall 2 daystraightZero extrachargeOnissue endof weekAll MustGoes listtraveled5 qualitycallcompletedin a dayEmail AVGfirstresponsetime below 1hourNomissedSSRAll MustGoes listtraveledNomissedSSRZero extrachargeOnissue endof weekAveragewaitingtime under2 minsZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayEmptyCS bayAveragewaitingtime under2 minsNomissedSSR5 Onissueend ofweek

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 98% Email resolved within 1 day
  2. Go to lunch on time
  3. Zero abandonded call 2 day straight
  4. Zero extra charge Onissue end of week
  5. Average waiting time under 2 mins
  6. Empty CS bay
  7. Bonus
  8. Go to lunch on time
  9. 98% Email resolved within 1 day
  10. CNTDO - 20 week prior
  11. Weekly abandonded call below 5
  12. 5 quality call completed in a day
  13. Thank-you email from customer
  14. CNTDO - 20 week prior
  15. Go to lunch on time
  16. CNTDO - 20 week prior
  17. Thank-you email from customer
  18. Bonus
  19. Email AVG first response time below 1 hour
  20. 5 Onissue end of week
  21. Bonus
  22. Weekly abandonded call below 5
  23. 5 Onissue end of week
  24. Bonus
  25. Bonus
  26. 98% Email resolved within 1 day
  27. Thank-you email from customer
  28. Email AVG first response time below 1 hour
  29. Weekly abandonded call below 5
  30. Empty CS bay
  31. Bonus
  32. All Must Goes list traveled
  33. Zero abandonded call 2 day straight
  34. Zero extra charge Onissue end of week
  35. All Must Goes list traveled
  36. 5 quality call completed in a day
  37. Email AVG first response time below 1 hour
  38. No missed SSR
  39. All Must Goes list traveled
  40. No missed SSR
  41. Zero extra charge Onissue end of week
  42. Average waiting time under 2 mins
  43. Zero abandonded call 2 day straight
  44. 5 quality call completed in a day
  45. Empty CS bay
  46. Average waiting time under 2 mins
  47. No missed SSR
  48. 5 Onissue end of week