Email AVGfirstresponsetime below 1hourEmail AVGfirstresponsetime below 1hourAll MustGoes listtraveledBonusThank-you emailfromcustomer5 qualitycallcompletedin a dayBonus98% Emailresolvedwithin 1dayGo tolunchon timeWeeklyabandondedcall below 5Thank-you emailfromcustomer5 qualitycallcompletedin a day98% Emailresolvedwithin 1dayEmptyCS bayBonusAll MustGoes listtraveledWeeklyabandondedcall below 5CNTDO -20 weekpriorZero extrachargeOnissue endof weekNomissedSSRGo tolunchon timeCNTDO -20 weekpriorCNTDO -20 weekpriorAveragewaitingtime under2 minsAveragewaitingtime under2 mins5 Onissueend ofweekZeroabandondedcall 2 daystraightBonusNomissedSSREmptyCS bayAll MustGoes listtraveledZero extrachargeOnissue endof weekAveragewaitingtime under2 minsWeeklyabandondedcall below 5Zeroabandondedcall 2 daystraightNomissedSSRThank-you emailfromcustomerGo tolunchon timeZeroabandondedcall 2 daystraightEmptyCS bay5 Onissueend ofweekBonus5 qualitycallcompletedin a day5 Onissueend ofweekZero extrachargeOnissue endof weekEmail AVGfirstresponsetime below 1hour98% Emailresolvedwithin 1dayBonusEmail AVGfirstresponsetime below 1hourEmail AVGfirstresponsetime below 1hourAll MustGoes listtraveledBonusThank-you emailfromcustomer5 qualitycallcompletedin a dayBonus98% Emailresolvedwithin 1dayGo tolunchon timeWeeklyabandondedcall below 5Thank-you emailfromcustomer5 qualitycallcompletedin a day98% Emailresolvedwithin 1dayEmptyCS bayBonusAll MustGoes listtraveledWeeklyabandondedcall below 5CNTDO -20 weekpriorZero extrachargeOnissue endof weekNomissedSSRGo tolunchon timeCNTDO -20 weekpriorCNTDO -20 weekpriorAveragewaitingtime under2 minsAveragewaitingtime under2 mins5 Onissueend ofweekZeroabandondedcall 2 daystraightBonusNomissedSSREmptyCS bayAll MustGoes listtraveledZero extrachargeOnissue endof weekAveragewaitingtime under2 minsWeeklyabandondedcall below 5Zeroabandondedcall 2 daystraightNomissedSSRThank-you emailfromcustomerGo tolunchon timeZeroabandondedcall 2 daystraightEmptyCS bay5 Onissueend ofweekBonus5 qualitycallcompletedin a day5 Onissueend ofweekZero extrachargeOnissue endof weekEmail AVGfirstresponsetime below 1hour98% Emailresolvedwithin 1dayBonus

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Email AVG first response time below 1 hour
  2. Email AVG first response time below 1 hour
  3. All Must Goes list traveled
  4. Bonus
  5. Thank-you email from customer
  6. 5 quality call completed in a day
  7. Bonus
  8. 98% Email resolved within 1 day
  9. Go to lunch on time
  10. Weekly abandonded call below 5
  11. Thank-you email from customer
  12. 5 quality call completed in a day
  13. 98% Email resolved within 1 day
  14. Empty CS bay
  15. Bonus
  16. All Must Goes list traveled
  17. Weekly abandonded call below 5
  18. CNTDO - 20 week prior
  19. Zero extra charge Onissue end of week
  20. No missed SSR
  21. Go to lunch on time
  22. CNTDO - 20 week prior
  23. CNTDO - 20 week prior
  24. Average waiting time under 2 mins
  25. Average waiting time under 2 mins
  26. 5 Onissue end of week
  27. Zero abandonded call 2 day straight
  28. Bonus
  29. No missed SSR
  30. Empty CS bay
  31. All Must Goes list traveled
  32. Zero extra charge Onissue end of week
  33. Average waiting time under 2 mins
  34. Weekly abandonded call below 5
  35. Zero abandonded call 2 day straight
  36. No missed SSR
  37. Thank-you email from customer
  38. Go to lunch on time
  39. Zero abandonded call 2 day straight
  40. Empty CS bay
  41. 5 Onissue end of week
  42. Bonus
  43. 5 quality call completed in a day
  44. 5 Onissue end of week
  45. Zero extra charge Onissue end of week
  46. Email AVG first response time below 1 hour
  47. 98% Email resolved within 1 day
  48. Bonus