BonusAveragewaitingtime under2 minsBonusCNTDO -20 weekprior98% Emailresolvedwithin 1dayEmail AVGfirstresponsetime below 1hourCNTDO -20 weekpriorThank-you emailfromcustomerThank-you emailfromcustomerBonusAveragewaitingtime under2 mins5 Onissueend ofweekCNTDO -20 weekpriorEmptyCS bayGo tolunchon time98% Emailresolvedwithin 1dayBonus5 qualitycallcompletedin a dayNomissedSSRGo tolunchon timeNomissedSSRAveragewaitingtime under2 minsWeeklyabandondedcall below 5EmptyCS bayBonus5 Onissueend ofweekAll MustGoes listtraveledZeroabandondedcall 2 daystraightBonusWeeklyabandondedcall below 55 qualitycallcompletedin a dayWeeklyabandondedcall below 5Zero extrachargeOnissue endof weekZero extrachargeOnissue endof weekGo tolunchon timeZero extrachargeOnissue endof weekAll MustGoes listtraveled5 Onissueend ofweekEmptyCS bayEmail AVGfirstresponsetime below 1hourNomissedSSRThank-you emailfromcustomer98% Emailresolvedwithin 1dayZeroabandondedcall 2 daystraightEmail AVGfirstresponsetime below 1hour5 qualitycallcompletedin a dayAll MustGoes listtraveledZeroabandondedcall 2 daystraightBonusAveragewaitingtime under2 minsBonusCNTDO -20 weekprior98% Emailresolvedwithin 1dayEmail AVGfirstresponsetime below 1hourCNTDO -20 weekpriorThank-you emailfromcustomerThank-you emailfromcustomerBonusAveragewaitingtime under2 mins5 Onissueend ofweekCNTDO -20 weekpriorEmptyCS bayGo tolunchon time98% Emailresolvedwithin 1dayBonus5 qualitycallcompletedin a dayNomissedSSRGo tolunchon timeNomissedSSRAveragewaitingtime under2 minsWeeklyabandondedcall below 5EmptyCS bayBonus5 Onissueend ofweekAll MustGoes listtraveledZeroabandondedcall 2 daystraightBonusWeeklyabandondedcall below 55 qualitycallcompletedin a dayWeeklyabandondedcall below 5Zero extrachargeOnissue endof weekZero extrachargeOnissue endof weekGo tolunchon timeZero extrachargeOnissue endof weekAll MustGoes listtraveled5 Onissueend ofweekEmptyCS bayEmail AVGfirstresponsetime below 1hourNomissedSSRThank-you emailfromcustomer98% Emailresolvedwithin 1dayZeroabandondedcall 2 daystraightEmail AVGfirstresponsetime below 1hour5 qualitycallcompletedin a dayAll MustGoes listtraveledZeroabandondedcall 2 daystraight

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bonus
  2. Average waiting time under 2 mins
  3. Bonus
  4. CNTDO - 20 week prior
  5. 98% Email resolved within 1 day
  6. Email AVG first response time below 1 hour
  7. CNTDO - 20 week prior
  8. Thank-you email from customer
  9. Thank-you email from customer
  10. Bonus
  11. Average waiting time under 2 mins
  12. 5 Onissue end of week
  13. CNTDO - 20 week prior
  14. Empty CS bay
  15. Go to lunch on time
  16. 98% Email resolved within 1 day
  17. Bonus
  18. 5 quality call completed in a day
  19. No missed SSR
  20. Go to lunch on time
  21. No missed SSR
  22. Average waiting time under 2 mins
  23. Weekly abandonded call below 5
  24. Empty CS bay
  25. Bonus
  26. 5 Onissue end of week
  27. All Must Goes list traveled
  28. Zero abandonded call 2 day straight
  29. Bonus
  30. Weekly abandonded call below 5
  31. 5 quality call completed in a day
  32. Weekly abandonded call below 5
  33. Zero extra charge Onissue end of week
  34. Zero extra charge Onissue end of week
  35. Go to lunch on time
  36. Zero extra charge Onissue end of week
  37. All Must Goes list traveled
  38. 5 Onissue end of week
  39. Empty CS bay
  40. Email AVG first response time below 1 hour
  41. No missed SSR
  42. Thank-you email from customer
  43. 98% Email resolved within 1 day
  44. Zero abandonded call 2 day straight
  45. Email AVG first response time below 1 hour
  46. 5 quality call completed in a day
  47. All Must Goes list traveled
  48. Zero abandonded call 2 day straight