EmptyCS bayZeroabandondedcall 2 daystraightEmptyCS bayWeeklyabandondedcall below 5CNTDO -20 weekpriorCNTDO -20 weekpriorNomissedSSRBonusCNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hourAveragewaitingtime under2 mins5 qualitycallcompletedin a dayGo tolunchon timeNomissedSSR98% Emailresolvedwithin 1dayAll MustGoes listtraveledBonusBonusZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayThank-you emailfromcustomerAll MustGoes listtraveled98% Emailresolvedwithin 1dayWeeklyabandondedcall below 5Weeklyabandondedcall below 5Go tolunchon timeNomissedSSR98% Emailresolvedwithin 1dayZeroabandondedcall 2 daystraightGo tolunchon time5 Onissueend ofweekAveragewaitingtime under2 mins5 Onissueend ofweekAll MustGoes listtraveledZero extrachargeOnissue endof weekAveragewaitingtime under2 minsZero extrachargeOnissue endof weekEmail AVGfirstresponsetime below 1hourBonusBonusThank-you emailfromcustomerThank-you emailfromcustomer5 Onissueend ofweekZero extrachargeOnissue endof weekEmptyCS bayBonus5 qualitycallcompletedin a dayEmail AVGfirstresponsetime below 1hourEmptyCS bayZeroabandondedcall 2 daystraightEmptyCS bayWeeklyabandondedcall below 5CNTDO -20 weekpriorCNTDO -20 weekpriorNomissedSSRBonusCNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hourAveragewaitingtime under2 mins5 qualitycallcompletedin a dayGo tolunchon timeNomissedSSR98% Emailresolvedwithin 1dayAll MustGoes listtraveledBonusBonusZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayThank-you emailfromcustomerAll MustGoes listtraveled98% Emailresolvedwithin 1dayWeeklyabandondedcall below 5Weeklyabandondedcall below 5Go tolunchon timeNomissedSSR98% Emailresolvedwithin 1dayZeroabandondedcall 2 daystraightGo tolunchon time5 Onissueend ofweekAveragewaitingtime under2 mins5 Onissueend ofweekAll MustGoes listtraveledZero extrachargeOnissue endof weekAveragewaitingtime under2 minsZero extrachargeOnissue endof weekEmail AVGfirstresponsetime below 1hourBonusBonusThank-you emailfromcustomerThank-you emailfromcustomer5 Onissueend ofweekZero extrachargeOnissue endof weekEmptyCS bayBonus5 qualitycallcompletedin a dayEmail AVGfirstresponsetime below 1hour

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empty CS bay
  2. Zero abandonded call 2 day straight
  3. Empty CS bay
  4. Weekly abandonded call below 5
  5. CNTDO - 20 week prior
  6. CNTDO - 20 week prior
  7. No missed SSR
  8. Bonus
  9. CNTDO - 20 week prior
  10. Email AVG first response time below 1 hour
  11. Average waiting time under 2 mins
  12. 5 quality call completed in a day
  13. Go to lunch on time
  14. No missed SSR
  15. 98% Email resolved within 1 day
  16. All Must Goes list traveled
  17. Bonus
  18. Bonus
  19. Zero abandonded call 2 day straight
  20. 5 quality call completed in a day
  21. Thank-you email from customer
  22. All Must Goes list traveled
  23. 98% Email resolved within 1 day
  24. Weekly abandonded call below 5
  25. Weekly abandonded call below 5
  26. Go to lunch on time
  27. No missed SSR
  28. 98% Email resolved within 1 day
  29. Zero abandonded call 2 day straight
  30. Go to lunch on time
  31. 5 Onissue end of week
  32. Average waiting time under 2 mins
  33. 5 Onissue end of week
  34. All Must Goes list traveled
  35. Zero extra charge Onissue end of week
  36. Average waiting time under 2 mins
  37. Zero extra charge Onissue end of week
  38. Email AVG first response time below 1 hour
  39. Bonus
  40. Bonus
  41. Thank-you email from customer
  42. Thank-you email from customer
  43. 5 Onissue end of week
  44. Zero extra charge Onissue end of week
  45. Empty CS bay
  46. Bonus
  47. 5 quality call completed in a day
  48. Email AVG first response time below 1 hour