Go tolunchon time5 qualitycallcompletedin a day98% Emailresolvedwithin 1dayAveragewaitingtime under2 minsEmptyCS bayBonus5 Onissueend ofweekEmptyCS bayNomissedSSRBonusEmptyCS bayWeeklyabandondedcall below 5CNTDO -20 weekpriorZeroabandondedcall 2 daystraight5 Onissueend ofweekAveragewaitingtime under2 minsWeeklyabandondedcall below 5Go tolunchon timeZero extrachargeOnissue endof weekZero extrachargeOnissue endof weekBonusAll MustGoes listtraveledEmail AVGfirstresponsetime below 1hourWeeklyabandondedcall below 5BonusThank-you emailfromcustomer5 qualitycallcompletedin a dayCNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hourAveragewaitingtime under2 minsZeroabandondedcall 2 daystraightZeroabandondedcall 2 daystraightBonusGo tolunchon timeThank-you emailfromcustomerBonus5 qualitycallcompletedin a day98% Emailresolvedwithin 1dayAll MustGoes listtraveledEmail AVGfirstresponsetime below 1hourThank-you emailfromcustomerNomissedSSRAll MustGoes listtraveledZero extrachargeOnissue endof week98% Emailresolvedwithin 1dayCNTDO -20 weekprior5 Onissueend ofweekNomissedSSRGo tolunchon time5 qualitycallcompletedin a day98% Emailresolvedwithin 1dayAveragewaitingtime under2 minsEmptyCS bayBonus5 Onissueend ofweekEmptyCS bayNomissedSSRBonusEmptyCS bayWeeklyabandondedcall below 5CNTDO -20 weekpriorZeroabandondedcall 2 daystraight5 Onissueend ofweekAveragewaitingtime under2 minsWeeklyabandondedcall below 5Go tolunchon timeZero extrachargeOnissue endof weekZero extrachargeOnissue endof weekBonusAll MustGoes listtraveledEmail AVGfirstresponsetime below 1hourWeeklyabandondedcall below 5BonusThank-you emailfromcustomer5 qualitycallcompletedin a dayCNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hourAveragewaitingtime under2 minsZeroabandondedcall 2 daystraightZeroabandondedcall 2 daystraightBonusGo tolunchon timeThank-you emailfromcustomerBonus5 qualitycallcompletedin a day98% Emailresolvedwithin 1dayAll MustGoes listtraveledEmail AVGfirstresponsetime below 1hourThank-you emailfromcustomerNomissedSSRAll MustGoes listtraveledZero extrachargeOnissue endof week98% Emailresolvedwithin 1dayCNTDO -20 weekprior5 Onissueend ofweekNomissedSSR

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go to lunch on time
  2. 5 quality call completed in a day
  3. 98% Email resolved within 1 day
  4. Average waiting time under 2 mins
  5. Empty CS bay
  6. Bonus
  7. 5 Onissue end of week
  8. Empty CS bay
  9. No missed SSR
  10. Bonus
  11. Empty CS bay
  12. Weekly abandonded call below 5
  13. CNTDO - 20 week prior
  14. Zero abandonded call 2 day straight
  15. 5 Onissue end of week
  16. Average waiting time under 2 mins
  17. Weekly abandonded call below 5
  18. Go to lunch on time
  19. Zero extra charge Onissue end of week
  20. Zero extra charge Onissue end of week
  21. Bonus
  22. All Must Goes list traveled
  23. Email AVG first response time below 1 hour
  24. Weekly abandonded call below 5
  25. Bonus
  26. Thank-you email from customer
  27. 5 quality call completed in a day
  28. CNTDO - 20 week prior
  29. Email AVG first response time below 1 hour
  30. Average waiting time under 2 mins
  31. Zero abandonded call 2 day straight
  32. Zero abandonded call 2 day straight
  33. Bonus
  34. Go to lunch on time
  35. Thank-you email from customer
  36. Bonus
  37. 5 quality call completed in a day
  38. 98% Email resolved within 1 day
  39. All Must Goes list traveled
  40. Email AVG first response time below 1 hour
  41. Thank-you email from customer
  42. No missed SSR
  43. All Must Goes list traveled
  44. Zero extra charge Onissue end of week
  45. 98% Email resolved within 1 day
  46. CNTDO - 20 week prior
  47. 5 Onissue end of week
  48. No missed SSR