Averagewaitingtime under2 mins98% Emailresolvedwithin 1day5 Onissueend ofweekBonusZeroabandondedcall 2 daystraightEmptyCS bayAveragewaitingtime under2 mins5 qualitycallcompletedin a dayZero extrachargeOnissue endof weekCNTDO -20 weekpriorEmptyCS bayBonusWeeklyabandondedcall below 5All MustGoes listtraveled98% Emailresolvedwithin 1dayAll MustGoes listtraveledZeroabandondedcall 2 daystraightThank-you emailfromcustomerNomissedSSREmail AVGfirstresponsetime below 1hourGo tolunchon timeBonus5 Onissueend ofweekNomissedSSR5 qualitycallcompletedin a dayEmptyCS bayGo tolunchon timeThank-you emailfromcustomerGo tolunchon timeZero extrachargeOnissue endof weekBonusBonus5 Onissueend ofweekAveragewaitingtime under2 minsBonusEmail AVGfirstresponsetime below 1hourEmail AVGfirstresponsetime below 1hourThank-you emailfromcustomerZero extrachargeOnissue endof weekZeroabandondedcall 2 daystraightNomissedSSRWeeklyabandondedcall below 5Weeklyabandondedcall below 598% Emailresolvedwithin 1dayCNTDO -20 weekprior5 qualitycallcompletedin a dayCNTDO -20 weekpriorAll MustGoes listtraveledAveragewaitingtime under2 mins98% Emailresolvedwithin 1day5 Onissueend ofweekBonusZeroabandondedcall 2 daystraightEmptyCS bayAveragewaitingtime under2 mins5 qualitycallcompletedin a dayZero extrachargeOnissue endof weekCNTDO -20 weekpriorEmptyCS bayBonusWeeklyabandondedcall below 5All MustGoes listtraveled98% Emailresolvedwithin 1dayAll MustGoes listtraveledZeroabandondedcall 2 daystraightThank-you emailfromcustomerNomissedSSREmail AVGfirstresponsetime below 1hourGo tolunchon timeBonus5 Onissueend ofweekNomissedSSR5 qualitycallcompletedin a dayEmptyCS bayGo tolunchon timeThank-you emailfromcustomerGo tolunchon timeZero extrachargeOnissue endof weekBonusBonus5 Onissueend ofweekAveragewaitingtime under2 minsBonusEmail AVGfirstresponsetime below 1hourEmail AVGfirstresponsetime below 1hourThank-you emailfromcustomerZero extrachargeOnissue endof weekZeroabandondedcall 2 daystraightNomissedSSRWeeklyabandondedcall below 5Weeklyabandondedcall below 598% Emailresolvedwithin 1dayCNTDO -20 weekprior5 qualitycallcompletedin a dayCNTDO -20 weekpriorAll MustGoes listtraveled

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average waiting time under 2 mins
  2. 98% Email resolved within 1 day
  3. 5 Onissue end of week
  4. Bonus
  5. Zero abandonded call 2 day straight
  6. Empty CS bay
  7. Average waiting time under 2 mins
  8. 5 quality call completed in a day
  9. Zero extra charge Onissue end of week
  10. CNTDO - 20 week prior
  11. Empty CS bay
  12. Bonus
  13. Weekly abandonded call below 5
  14. All Must Goes list traveled
  15. 98% Email resolved within 1 day
  16. All Must Goes list traveled
  17. Zero abandonded call 2 day straight
  18. Thank-you email from customer
  19. No missed SSR
  20. Email AVG first response time below 1 hour
  21. Go to lunch on time
  22. Bonus
  23. 5 Onissue end of week
  24. No missed SSR
  25. 5 quality call completed in a day
  26. Empty CS bay
  27. Go to lunch on time
  28. Thank-you email from customer
  29. Go to lunch on time
  30. Zero extra charge Onissue end of week
  31. Bonus
  32. Bonus
  33. 5 Onissue end of week
  34. Average waiting time under 2 mins
  35. Bonus
  36. Email AVG first response time below 1 hour
  37. Email AVG first response time below 1 hour
  38. Thank-you email from customer
  39. Zero extra charge Onissue end of week
  40. Zero abandonded call 2 day straight
  41. No missed SSR
  42. Weekly abandonded call below 5
  43. Weekly abandonded call below 5
  44. 98% Email resolved within 1 day
  45. CNTDO - 20 week prior
  46. 5 quality call completed in a day
  47. CNTDO - 20 week prior
  48. All Must Goes list traveled