All MustGoes listtraveledBonus5 Onissueend ofweek98% Emailresolvedwithin 1day5 Onissueend ofweekAveragewaitingtime under2 minsZero extrachargeOnissue endof weekZero extrachargeOnissue endof weekCNTDO -20 weekpriorThank-you emailfromcustomerAll MustGoes listtraveledNomissedSSRThank-you emailfromcustomer5 Onissueend ofweekBonusEmail AVGfirstresponsetime below 1hour98% Emailresolvedwithin 1dayWeeklyabandondedcall below 55 qualitycallcompletedin a dayEmail AVGfirstresponsetime below 1hour5 qualitycallcompletedin a dayBonusEmptyCS bayAll MustGoes listtraveledZero extrachargeOnissue endof weekZeroabandondedcall 2 daystraightWeeklyabandondedcall below 5CNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hourBonusGo tolunchon timeThank-you emailfromcustomerAveragewaitingtime under2 mins98% Emailresolvedwithin 1dayBonusZeroabandondedcall 2 daystraightGo tolunchon timeWeeklyabandondedcall below 5NomissedSSRZeroabandondedcall 2 daystraightEmptyCS bay5 qualitycallcompletedin a dayNomissedSSRCNTDO -20 weekpriorAveragewaitingtime under2 minsEmptyCS bayBonusGo tolunchon timeAll MustGoes listtraveledBonus5 Onissueend ofweek98% Emailresolvedwithin 1day5 Onissueend ofweekAveragewaitingtime under2 minsZero extrachargeOnissue endof weekZero extrachargeOnissue endof weekCNTDO -20 weekpriorThank-you emailfromcustomerAll MustGoes listtraveledNomissedSSRThank-you emailfromcustomer5 Onissueend ofweekBonusEmail AVGfirstresponsetime below 1hour98% Emailresolvedwithin 1dayWeeklyabandondedcall below 55 qualitycallcompletedin a dayEmail AVGfirstresponsetime below 1hour5 qualitycallcompletedin a dayBonusEmptyCS bayAll MustGoes listtraveledZero extrachargeOnissue endof weekZeroabandondedcall 2 daystraightWeeklyabandondedcall below 5CNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hourBonusGo tolunchon timeThank-you emailfromcustomerAveragewaitingtime under2 mins98% Emailresolvedwithin 1dayBonusZeroabandondedcall 2 daystraightGo tolunchon timeWeeklyabandondedcall below 5NomissedSSRZeroabandondedcall 2 daystraightEmptyCS bay5 qualitycallcompletedin a dayNomissedSSRCNTDO -20 weekpriorAveragewaitingtime under2 minsEmptyCS bayBonusGo tolunchon time

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All Must Goes list traveled
  2. Bonus
  3. 5 Onissue end of week
  4. 98% Email resolved within 1 day
  5. 5 Onissue end of week
  6. Average waiting time under 2 mins
  7. Zero extra charge Onissue end of week
  8. Zero extra charge Onissue end of week
  9. CNTDO - 20 week prior
  10. Thank-you email from customer
  11. All Must Goes list traveled
  12. No missed SSR
  13. Thank-you email from customer
  14. 5 Onissue end of week
  15. Bonus
  16. Email AVG first response time below 1 hour
  17. 98% Email resolved within 1 day
  18. Weekly abandonded call below 5
  19. 5 quality call completed in a day
  20. Email AVG first response time below 1 hour
  21. 5 quality call completed in a day
  22. Bonus
  23. Empty CS bay
  24. All Must Goes list traveled
  25. Zero extra charge Onissue end of week
  26. Zero abandonded call 2 day straight
  27. Weekly abandonded call below 5
  28. CNTDO - 20 week prior
  29. Email AVG first response time below 1 hour
  30. Bonus
  31. Go to lunch on time
  32. Thank-you email from customer
  33. Average waiting time under 2 mins
  34. 98% Email resolved within 1 day
  35. Bonus
  36. Zero abandonded call 2 day straight
  37. Go to lunch on time
  38. Weekly abandonded call below 5
  39. No missed SSR
  40. Zero abandonded call 2 day straight
  41. Empty CS bay
  42. 5 quality call completed in a day
  43. No missed SSR
  44. CNTDO - 20 week prior
  45. Average waiting time under 2 mins
  46. Empty CS bay
  47. Bonus
  48. Go to lunch on time