Thank-you emailfromcustomerEmail AVGfirstresponsetime below 1hourAveragewaitingtime under2 minsBonusNomissedSSREmptyCS bayThank-you emailfromcustomerEmail AVGfirstresponsetime below 1hourNomissedSSR98% Emailresolvedwithin 1dayZero extrachargeOnissue endof weekWeeklyabandondedcall below 55 qualitycallcompletedin a dayThank-you emailfromcustomerGo tolunchon timeBonusBonusBonus5 Onissueend ofweek98% Emailresolvedwithin 1dayGo tolunchon timeWeeklyabandondedcall below 5All MustGoes listtraveledCNTDO -20 weekpriorEmptyCS bayNomissedSSRBonusAll MustGoes listtraveledEmptyCS bay5 Onissueend ofweek5 Onissueend ofweek98% Emailresolvedwithin 1dayAveragewaitingtime under2 minsGo tolunchon timeAveragewaitingtime under2 minsCNTDO -20 weekpriorZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayWeeklyabandondedcall below 5BonusAll MustGoes listtraveledZero extrachargeOnissue endof weekZeroabandondedcall 2 daystraightCNTDO -20 weekpriorZero extrachargeOnissue endof weekEmail AVGfirstresponsetime below 1hourThank-you emailfromcustomerEmail AVGfirstresponsetime below 1hourAveragewaitingtime under2 minsBonusNomissedSSREmptyCS bayThank-you emailfromcustomerEmail AVGfirstresponsetime below 1hourNomissedSSR98% Emailresolvedwithin 1dayZero extrachargeOnissue endof weekWeeklyabandondedcall below 55 qualitycallcompletedin a dayThank-you emailfromcustomerGo tolunchon timeBonusBonusBonus5 Onissueend ofweek98% Emailresolvedwithin 1dayGo tolunchon timeWeeklyabandondedcall below 5All MustGoes listtraveledCNTDO -20 weekpriorEmptyCS bayNomissedSSRBonusAll MustGoes listtraveledEmptyCS bay5 Onissueend ofweek5 Onissueend ofweek98% Emailresolvedwithin 1dayAveragewaitingtime under2 minsGo tolunchon timeAveragewaitingtime under2 minsCNTDO -20 weekpriorZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayWeeklyabandondedcall below 5BonusAll MustGoes listtraveledZero extrachargeOnissue endof weekZeroabandondedcall 2 daystraightCNTDO -20 weekpriorZero extrachargeOnissue endof weekEmail AVGfirstresponsetime below 1hour

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank-you email from customer
  2. Email AVG first response time below 1 hour
  3. Average waiting time under 2 mins
  4. Bonus
  5. No missed SSR
  6. Empty CS bay
  7. Thank-you email from customer
  8. Email AVG first response time below 1 hour
  9. No missed SSR
  10. 98% Email resolved within 1 day
  11. Zero extra charge Onissue end of week
  12. Weekly abandonded call below 5
  13. 5 quality call completed in a day
  14. Thank-you email from customer
  15. Go to lunch on time
  16. Bonus
  17. Bonus
  18. Bonus
  19. 5 Onissue end of week
  20. 98% Email resolved within 1 day
  21. Go to lunch on time
  22. Weekly abandonded call below 5
  23. All Must Goes list traveled
  24. CNTDO - 20 week prior
  25. Empty CS bay
  26. No missed SSR
  27. Bonus
  28. All Must Goes list traveled
  29. Empty CS bay
  30. 5 Onissue end of week
  31. 5 Onissue end of week
  32. 98% Email resolved within 1 day
  33. Average waiting time under 2 mins
  34. Go to lunch on time
  35. Average waiting time under 2 mins
  36. CNTDO - 20 week prior
  37. Zero abandonded call 2 day straight
  38. 5 quality call completed in a day
  39. Zero abandonded call 2 day straight
  40. 5 quality call completed in a day
  41. Weekly abandonded call below 5
  42. Bonus
  43. All Must Goes list traveled
  44. Zero extra charge Onissue end of week
  45. Zero abandonded call 2 day straight
  46. CNTDO - 20 week prior
  47. Zero extra charge Onissue end of week
  48. Email AVG first response time below 1 hour