EmptyCS bayNomissedSSRAll MustGoes listtraveledThank-you emailfromcustomerBonusBonusThank-you emailfromcustomer5 Onissueend ofweekCNTDO -20 weekpriorGo tolunchon timeBonus98% Emailresolvedwithin 1dayCNTDO -20 weekprior5 qualitycallcompletedin a day5 Onissueend ofweekAveragewaitingtime under2 mins5 qualitycallcompletedin a dayZero extrachargeOnissue endof weekEmptyCS bayEmail AVGfirstresponsetime below 1hourBonusAll MustGoes listtraveledZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayZero extrachargeOnissue endof weekAll MustGoes listtraveledNomissedSSR98% Emailresolvedwithin 1dayBonusWeeklyabandondedcall below 5CNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hour98% Emailresolvedwithin 1dayBonusGo tolunchon timeEmptyCS bay5 Onissueend ofweekAveragewaitingtime under2 minsNomissedSSRThank-you emailfromcustomerZeroabandondedcall 2 daystraightZeroabandondedcall 2 daystraightGo tolunchon timeWeeklyabandondedcall below 5Email AVGfirstresponsetime below 1hourZero extrachargeOnissue endof weekAveragewaitingtime under2 minsWeeklyabandondedcall below 5EmptyCS bayNomissedSSRAll MustGoes listtraveledThank-you emailfromcustomerBonusBonusThank-you emailfromcustomer5 Onissueend ofweekCNTDO -20 weekpriorGo tolunchon timeBonus98% Emailresolvedwithin 1dayCNTDO -20 weekprior5 qualitycallcompletedin a day5 Onissueend ofweekAveragewaitingtime under2 mins5 qualitycallcompletedin a dayZero extrachargeOnissue endof weekEmptyCS bayEmail AVGfirstresponsetime below 1hourBonusAll MustGoes listtraveledZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayZero extrachargeOnissue endof weekAll MustGoes listtraveledNomissedSSR98% Emailresolvedwithin 1dayBonusWeeklyabandondedcall below 5CNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hour98% Emailresolvedwithin 1dayBonusGo tolunchon timeEmptyCS bay5 Onissueend ofweekAveragewaitingtime under2 minsNomissedSSRThank-you emailfromcustomerZeroabandondedcall 2 daystraightZeroabandondedcall 2 daystraightGo tolunchon timeWeeklyabandondedcall below 5Email AVGfirstresponsetime below 1hourZero extrachargeOnissue endof weekAveragewaitingtime under2 minsWeeklyabandondedcall below 5

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empty CS bay
  2. No missed SSR
  3. All Must Goes list traveled
  4. Thank-you email from customer
  5. Bonus
  6. Bonus
  7. Thank-you email from customer
  8. 5 Onissue end of week
  9. CNTDO - 20 week prior
  10. Go to lunch on time
  11. Bonus
  12. 98% Email resolved within 1 day
  13. CNTDO - 20 week prior
  14. 5 quality call completed in a day
  15. 5 Onissue end of week
  16. Average waiting time under 2 mins
  17. 5 quality call completed in a day
  18. Zero extra charge Onissue end of week
  19. Empty CS bay
  20. Email AVG first response time below 1 hour
  21. Bonus
  22. All Must Goes list traveled
  23. Zero abandonded call 2 day straight
  24. 5 quality call completed in a day
  25. Zero extra charge Onissue end of week
  26. All Must Goes list traveled
  27. No missed SSR
  28. 98% Email resolved within 1 day
  29. Bonus
  30. Weekly abandonded call below 5
  31. CNTDO - 20 week prior
  32. Email AVG first response time below 1 hour
  33. 98% Email resolved within 1 day
  34. Bonus
  35. Go to lunch on time
  36. Empty CS bay
  37. 5 Onissue end of week
  38. Average waiting time under 2 mins
  39. No missed SSR
  40. Thank-you email from customer
  41. Zero abandonded call 2 day straight
  42. Zero abandonded call 2 day straight
  43. Go to lunch on time
  44. Weekly abandonded call below 5
  45. Email AVG first response time below 1 hour
  46. Zero extra charge Onissue end of week
  47. Average waiting time under 2 mins
  48. Weekly abandonded call below 5