98% Emailresolvedwithin 1dayBonusWeeklyabandondedcall below 5EmptyCS bayBonusZero extrachargeOnissue endof weekAll MustGoes listtraveled98% Emailresolvedwithin 1dayAll MustGoes listtraveledCNTDO -20 weekpriorCNTDO -20 weekpriorEmptyCS bayGo tolunchon timeAll MustGoes listtraveledEmail AVGfirstresponsetime below 1hourThank-you emailfromcustomerThank-you emailfromcustomerNomissedSSRGo tolunchon timeEmptyCS bayZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayBonusAveragewaitingtime under2 minsZero extrachargeOnissue endof weekWeeklyabandondedcall below 5Zeroabandondedcall 2 daystraightWeeklyabandondedcall below 5Averagewaitingtime under2 mins5 qualitycallcompletedin a day5 qualitycallcompletedin a dayEmail AVGfirstresponsetime below 1hourBonusThank-you emailfromcustomer5 Onissueend ofweek5 Onissueend ofweekNomissedSSRZeroabandondedcall 2 daystraightBonusCNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hourGo tolunchon timeBonusNomissedSSRZero extrachargeOnissue endof weekAveragewaitingtime under2 mins5 Onissueend ofweek98% Emailresolvedwithin 1day98% Emailresolvedwithin 1dayBonusWeeklyabandondedcall below 5EmptyCS bayBonusZero extrachargeOnissue endof weekAll MustGoes listtraveled98% Emailresolvedwithin 1dayAll MustGoes listtraveledCNTDO -20 weekpriorCNTDO -20 weekpriorEmptyCS bayGo tolunchon timeAll MustGoes listtraveledEmail AVGfirstresponsetime below 1hourThank-you emailfromcustomerThank-you emailfromcustomerNomissedSSRGo tolunchon timeEmptyCS bayZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayBonusAveragewaitingtime under2 minsZero extrachargeOnissue endof weekWeeklyabandondedcall below 5Zeroabandondedcall 2 daystraightWeeklyabandondedcall below 5Averagewaitingtime under2 mins5 qualitycallcompletedin a day5 qualitycallcompletedin a dayEmail AVGfirstresponsetime below 1hourBonusThank-you emailfromcustomer5 Onissueend ofweek5 Onissueend ofweekNomissedSSRZeroabandondedcall 2 daystraightBonusCNTDO -20 weekpriorEmail AVGfirstresponsetime below 1hourGo tolunchon timeBonusNomissedSSRZero extrachargeOnissue endof weekAveragewaitingtime under2 mins5 Onissueend ofweek98% Emailresolvedwithin 1day

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 98% Email resolved within 1 day
  2. Bonus
  3. Weekly abandonded call below 5
  4. Empty CS bay
  5. Bonus
  6. Zero extra charge Onissue end of week
  7. All Must Goes list traveled
  8. 98% Email resolved within 1 day
  9. All Must Goes list traveled
  10. CNTDO - 20 week prior
  11. CNTDO - 20 week prior
  12. Empty CS bay
  13. Go to lunch on time
  14. All Must Goes list traveled
  15. Email AVG first response time below 1 hour
  16. Thank-you email from customer
  17. Thank-you email from customer
  18. No missed SSR
  19. Go to lunch on time
  20. Empty CS bay
  21. Zero abandonded call 2 day straight
  22. 5 quality call completed in a day
  23. Bonus
  24. Average waiting time under 2 mins
  25. Zero extra charge Onissue end of week
  26. Weekly abandonded call below 5
  27. Zero abandonded call 2 day straight
  28. Weekly abandonded call below 5
  29. Average waiting time under 2 mins
  30. 5 quality call completed in a day
  31. 5 quality call completed in a day
  32. Email AVG first response time below 1 hour
  33. Bonus
  34. Thank-you email from customer
  35. 5 Onissue end of week
  36. 5 Onissue end of week
  37. No missed SSR
  38. Zero abandonded call 2 day straight
  39. Bonus
  40. CNTDO - 20 week prior
  41. Email AVG first response time below 1 hour
  42. Go to lunch on time
  43. Bonus
  44. No missed SSR
  45. Zero extra charge Onissue end of week
  46. Average waiting time under 2 mins
  47. 5 Onissue end of week
  48. 98% Email resolved within 1 day