98% Emailresolvedwithin 1dayCNTDO -20 weekpriorZeroabandondedcall 2 daystraightNomissedSSRGo tolunchon timeZeroabandondedcall 2 daystraightEmail AVGfirstresponsetime below 1hourAveragewaitingtime under2 minsCNTDO -20 weekprior5 qualitycallcompletedin a dayWeeklyabandondedcall below 55 Onissueend ofweekCNTDO -20 weekpriorGo tolunchon timeZeroabandondedcall 2 daystraightWeeklyabandondedcall below 55 Onissueend ofweekEmptyCS bayEmail AVGfirstresponsetime below 1hourGo tolunchon time5 qualitycallcompletedin a dayBonusEmptyCS bayZero extrachargeOnissue endof week98% Emailresolvedwithin 1dayBonusZero extrachargeOnissue endof weekAll MustGoes listtraveledEmptyCS bayWeeklyabandondedcall below 55 Onissueend ofweekThank-you emailfromcustomerNomissedSSRNomissedSSRBonusBonusAll MustGoes listtraveledAveragewaitingtime under2 minsBonusAveragewaitingtime under2 minsEmail AVGfirstresponsetime below 1hour5 qualitycallcompletedin a dayBonusThank-you emailfromcustomer98% Emailresolvedwithin 1dayZero extrachargeOnissue endof weekThank-you emailfromcustomerAll MustGoes listtraveled98% Emailresolvedwithin 1dayCNTDO -20 weekpriorZeroabandondedcall 2 daystraightNomissedSSRGo tolunchon timeZeroabandondedcall 2 daystraightEmail AVGfirstresponsetime below 1hourAveragewaitingtime under2 minsCNTDO -20 weekprior5 qualitycallcompletedin a dayWeeklyabandondedcall below 55 Onissueend ofweekCNTDO -20 weekpriorGo tolunchon timeZeroabandondedcall 2 daystraightWeeklyabandondedcall below 55 Onissueend ofweekEmptyCS bayEmail AVGfirstresponsetime below 1hourGo tolunchon time5 qualitycallcompletedin a dayBonusEmptyCS bayZero extrachargeOnissue endof week98% Emailresolvedwithin 1dayBonusZero extrachargeOnissue endof weekAll MustGoes listtraveledEmptyCS bayWeeklyabandondedcall below 55 Onissueend ofweekThank-you emailfromcustomerNomissedSSRNomissedSSRBonusBonusAll MustGoes listtraveledAveragewaitingtime under2 minsBonusAveragewaitingtime under2 minsEmail AVGfirstresponsetime below 1hour5 qualitycallcompletedin a dayBonusThank-you emailfromcustomer98% Emailresolvedwithin 1dayZero extrachargeOnissue endof weekThank-you emailfromcustomerAll MustGoes listtraveled

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
  1. 98% Email resolved within 1 day
  2. CNTDO - 20 week prior
  3. Zero abandonded call 2 day straight
  4. No missed SSR
  5. Go to lunch on time
  6. Zero abandonded call 2 day straight
  7. Email AVG first response time below 1 hour
  8. Average waiting time under 2 mins
  9. CNTDO - 20 week prior
  10. 5 quality call completed in a day
  11. Weekly abandonded call below 5
  12. 5 Onissue end of week
  13. CNTDO - 20 week prior
  14. Go to lunch on time
  15. Zero abandonded call 2 day straight
  16. Weekly abandonded call below 5
  17. 5 Onissue end of week
  18. Empty CS bay
  19. Email AVG first response time below 1 hour
  20. Go to lunch on time
  21. 5 quality call completed in a day
  22. Bonus
  23. Empty CS bay
  24. Zero extra charge Onissue end of week
  25. 98% Email resolved within 1 day
  26. Bonus
  27. Zero extra charge Onissue end of week
  28. All Must Goes list traveled
  29. Empty CS bay
  30. Weekly abandonded call below 5
  31. 5 Onissue end of week
  32. Thank-you email from customer
  33. No missed SSR
  34. No missed SSR
  35. Bonus
  36. Bonus
  37. All Must Goes list traveled
  38. Average waiting time under 2 mins
  39. Bonus
  40. Average waiting time under 2 mins
  41. Email AVG first response time below 1 hour
  42. 5 quality call completed in a day
  43. Bonus
  44. Thank-you email from customer
  45. 98% Email resolved within 1 day
  46. Zero extra charge Onissue end of week
  47. Thank-you email from customer
  48. All Must Goes list traveled