98% Emailresolvedwithin 1dayWeeklyabandondedcall below 5Thank-you emailfromcustomer5 Onissueend ofweekEmail AVGfirstresponsetime below 1hourCNTDO -20 weekpriorAveragewaitingtime under2 minsEmptyCS bayEmptyCS bayZero extrachargeOnissue endof weekZero extrachargeOnissue endof weekGo tolunchon timeThank-you emailfromcustomerEmail AVGfirstresponsetime below 1hourBonusBonusZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayZeroabandondedcall 2 daystraight5 Onissueend ofweek5 qualitycallcompletedin a dayWeeklyabandondedcall below 5Go tolunchon time5 qualitycallcompletedin a dayGo tolunchon timeNomissedSSRAll MustGoes listtraveledCNTDO -20 weekpriorNomissedSSREmail AVGfirstresponsetime below 1hour98% Emailresolvedwithin 1dayBonusAveragewaitingtime under2 minsBonus98% Emailresolvedwithin 1dayAll MustGoes listtraveledThank-you emailfromcustomerEmptyCS bayAveragewaitingtime under2 minsNomissedSSR5 Onissueend ofweekBonusZeroabandondedcall 2 daystraightBonusZero extrachargeOnissue endof weekAll MustGoes listtraveledCNTDO -20 weekpriorWeeklyabandondedcall below 598% Emailresolvedwithin 1dayWeeklyabandondedcall below 5Thank-you emailfromcustomer5 Onissueend ofweekEmail AVGfirstresponsetime below 1hourCNTDO -20 weekpriorAveragewaitingtime under2 minsEmptyCS bayEmptyCS bayZero extrachargeOnissue endof weekZero extrachargeOnissue endof weekGo tolunchon timeThank-you emailfromcustomerEmail AVGfirstresponsetime below 1hourBonusBonusZeroabandondedcall 2 daystraight5 qualitycallcompletedin a dayZeroabandondedcall 2 daystraight5 Onissueend ofweek5 qualitycallcompletedin a dayWeeklyabandondedcall below 5Go tolunchon time5 qualitycallcompletedin a dayGo tolunchon timeNomissedSSRAll MustGoes listtraveledCNTDO -20 weekpriorNomissedSSREmail AVGfirstresponsetime below 1hour98% Emailresolvedwithin 1dayBonusAveragewaitingtime under2 minsBonus98% Emailresolvedwithin 1dayAll MustGoes listtraveledThank-you emailfromcustomerEmptyCS bayAveragewaitingtime under2 minsNomissedSSR5 Onissueend ofweekBonusZeroabandondedcall 2 daystraightBonusZero extrachargeOnissue endof weekAll MustGoes listtraveledCNTDO -20 weekpriorWeeklyabandondedcall below 5

CUSTOMER SERVICE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 98% Email resolved within 1 day
  2. Weekly abandonded call below 5
  3. Thank-you email from customer
  4. 5 Onissue end of week
  5. Email AVG first response time below 1 hour
  6. CNTDO - 20 week prior
  7. Average waiting time under 2 mins
  8. Empty CS bay
  9. Empty CS bay
  10. Zero extra charge Onissue end of week
  11. Zero extra charge Onissue end of week
  12. Go to lunch on time
  13. Thank-you email from customer
  14. Email AVG first response time below 1 hour
  15. Bonus
  16. Bonus
  17. Zero abandonded call 2 day straight
  18. 5 quality call completed in a day
  19. Zero abandonded call 2 day straight
  20. 5 Onissue end of week
  21. 5 quality call completed in a day
  22. Weekly abandonded call below 5
  23. Go to lunch on time
  24. 5 quality call completed in a day
  25. Go to lunch on time
  26. No missed SSR
  27. All Must Goes list traveled
  28. CNTDO - 20 week prior
  29. No missed SSR
  30. Email AVG first response time below 1 hour
  31. 98% Email resolved within 1 day
  32. Bonus
  33. Average waiting time under 2 mins
  34. Bonus
  35. 98% Email resolved within 1 day
  36. All Must Goes list traveled
  37. Thank-you email from customer
  38. Empty CS bay
  39. Average waiting time under 2 mins
  40. No missed SSR
  41. 5 Onissue end of week
  42. Bonus
  43. Zero abandonded call 2 day straight
  44. Bonus
  45. Zero extra charge Onissue end of week
  46. All Must Goes list traveled
  47. CNTDO - 20 week prior
  48. Weekly abandonded call below 5