No CallOuts forthe WeekLess than5 coachingerrors forthe weekJunescorecardQA above90%VoiceInteractionsHandled >45Orderedin forlunchEmailsHandled> 25Email AVGHandletime < 5.5MinutesOnQueue >6 HoursHas beenwith CC4+ yearsNo coachingerrors for theprevious dayJunescorecardtotalpoints 4+Less than5 coachingerrors forthe weekAverageVoiceACW < 3.5MinutesOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Called a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedClockedin on timefor thedayHas beenwith CC2+ yearsNotResponding= 0AvailableStatus <4 MinutesDrankCoffeeTodayAwayStatus <10MinutesJunescorecard9+ IPHNo MissedPunchesfor theWeekNo makeup timefor theweekDesigneraccommodateda request sentvia LE orChatterOnQueue >6.5 HoursNo CallOuts forthe WeekLess than5 coachingerrors forthe weekJunescorecardQA above90%VoiceInteractionsHandled >45Orderedin forlunchEmailsHandled> 25Email AVGHandletime < 5.5MinutesOnQueue >6 HoursHas beenwith CC4+ yearsNo coachingerrors for theprevious dayJunescorecardtotalpoints 4+Less than5 coachingerrors forthe weekAverageVoiceACW < 3.5MinutesOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Called a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedClockedin on timefor thedayHas beenwith CC2+ yearsNotResponding= 0AvailableStatus <4 MinutesDrankCoffeeTodayAwayStatus <10MinutesJunescorecard9+ IPHNo MissedPunchesfor theWeekNo makeup timefor theweekDesigneraccommodateda request sentvia LE orChatterOnQueue >6.5 Hours

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Call Outs for the Week
  2. Less than 5 coaching errors for the week
  3. June scorecard QA above 90%
  4. Voice Interactions Handled > 45
  5. Ordered in for lunch
  6. Emails Handled > 25
  7. Email AVG Handle time < 5.5 Minutes
  8. On Queue > 6 Hours
  9. Has been with CC 4+ years
  10. No coaching errors for the previous day
  11. June scorecard total points 4+
  12. Less than 5 coaching errors for the week
  13. Average Voice ACW < 3.5 Minutes
  14. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  15. Called a lead or customer that another CL or management asked in Slack to be contacted
  16. Clocked in on time for the day
  17. Has been with CC 2+ years
  18. Not Responding = 0
  19. Available Status < 4 Minutes
  20. Drank Coffee Today
  21. Away Status < 10 Minutes
  22. June scorecard 9+ IPH
  23. No Missed Punches for the Week
  24. No make up time for the week
  25. Designer accommodated a request sent via LE or Chatter
  26. On Queue > 6.5 Hours