Designeraccommodateda request sentvia LE orChatterAvailableStatus <4 MinutesEmailsHandled> 25AwayStatus <10MinutesOnQueue >6 HoursNo MissedPunchesfor theWeekNotResponding= 0AverageVoiceACW < 3.5MinutesLess than5 coachingerrors forthe weekHas beenwith CC2+ yearsCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedOnQueue >6.5 HoursEmail AVGHandletime < 5.5MinutesNo coachingerrors for theprevious dayJunescorecardQA above90%DrankCoffeeTodayLess than5 coachingerrors forthe weekNo CallOuts forthe WeekVoiceInteractionsHandled >45OnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Junescorecardtotalpoints 4+Has beenwith CC4+ yearsJunescorecard9+ IPHOrderedin forlunchClockedin on timefor thedayNo makeup timefor theweekDesigneraccommodateda request sentvia LE orChatterAvailableStatus <4 MinutesEmailsHandled> 25AwayStatus <10MinutesOnQueue >6 HoursNo MissedPunchesfor theWeekNotResponding= 0AverageVoiceACW < 3.5MinutesLess than5 coachingerrors forthe weekHas beenwith CC2+ yearsCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedOnQueue >6.5 HoursEmail AVGHandletime < 5.5MinutesNo coachingerrors for theprevious dayJunescorecardQA above90%DrankCoffeeTodayLess than5 coachingerrors forthe weekNo CallOuts forthe WeekVoiceInteractionsHandled >45OnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Junescorecardtotalpoints 4+Has beenwith CC4+ yearsJunescorecard9+ IPHOrderedin forlunchClockedin on timefor thedayNo makeup timefor theweek

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Designer accommodated a request sent via LE or Chatter
  2. Available Status < 4 Minutes
  3. Emails Handled > 25
  4. Away Status < 10 Minutes
  5. On Queue > 6 Hours
  6. No Missed Punches for the Week
  7. Not Responding = 0
  8. Average Voice ACW < 3.5 Minutes
  9. Less than 5 coaching errors for the week
  10. Has been with CC 2+ years
  11. Called a lead or customer that another CL or management asked in Slack to be contacted
  12. On Queue > 6.5 Hours
  13. Email AVG Handle time < 5.5 Minutes
  14. No coaching errors for the previous day
  15. June scorecard QA above 90%
  16. Drank Coffee Today
  17. Less than 5 coaching errors for the week
  18. No Call Outs for the Week
  19. Voice Interactions Handled > 45
  20. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  21. June scorecard total points 4+
  22. Has been with CC 4+ years
  23. June scorecard 9+ IPH
  24. Ordered in for lunch
  25. Clocked in on time for the day
  26. No make up time for the week