Orderedin forlunchOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Less than5 coachingerrors forthe weekOnQueue >6.5 HoursEmailsHandled> 25DrankCoffeeTodayCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedNo CallOuts forthe WeekJunescorecard9+ IPHOnQueue >6 HoursNotResponding= 0No MissedPunchesfor theWeekLess than5 coachingerrors forthe weekDesigneraccommodateda request sentvia LE orChatterNo coachingerrors for theprevious dayHas beenwith CC4+ yearsEmail AVGHandletime < 5.5MinutesAvailableStatus <4 MinutesAwayStatus <10MinutesAverageVoiceACW < 3.5MinutesJunescorecardQA above90%Clockedin on timefor thedayJunescorecardtotalpoints 4+VoiceInteractionsHandled >45No makeup timefor theweekHas beenwith CC2+ yearsOrderedin forlunchOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Less than5 coachingerrors forthe weekOnQueue >6.5 HoursEmailsHandled> 25DrankCoffeeTodayCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedNo CallOuts forthe WeekJunescorecard9+ IPHOnQueue >6 HoursNotResponding= 0No MissedPunchesfor theWeekLess than5 coachingerrors forthe weekDesigneraccommodateda request sentvia LE orChatterNo coachingerrors for theprevious dayHas beenwith CC4+ yearsEmail AVGHandletime < 5.5MinutesAvailableStatus <4 MinutesAwayStatus <10MinutesAverageVoiceACW < 3.5MinutesJunescorecardQA above90%Clockedin on timefor thedayJunescorecardtotalpoints 4+VoiceInteractionsHandled >45No makeup timefor theweekHas beenwith CC2+ years

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ordered in for lunch
  2. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  3. Less than 5 coaching errors for the week
  4. On Queue > 6.5 Hours
  5. Emails Handled > 25
  6. Drank Coffee Today
  7. Called a lead or customer that another CL or management asked in Slack to be contacted
  8. No Call Outs for the Week
  9. June scorecard 9+ IPH
  10. On Queue > 6 Hours
  11. Not Responding = 0
  12. No Missed Punches for the Week
  13. Less than 5 coaching errors for the week
  14. Designer accommodated a request sent via LE or Chatter
  15. No coaching errors for the previous day
  16. Has been with CC 4+ years
  17. Email AVG Handle time < 5.5 Minutes
  18. Available Status < 4 Minutes
  19. Away Status < 10 Minutes
  20. Average Voice ACW < 3.5 Minutes
  21. June scorecard QA above 90%
  22. Clocked in on time for the day
  23. June scorecard total points 4+
  24. Voice Interactions Handled > 45
  25. No make up time for the week
  26. Has been with CC 2+ years