Less than5 coachingerrors forthe weekNotResponding= 0Has beenwith CC2+ yearsDesigneraccommodateda request sentvia LE orChatterClockedin on timefor thedayAwayStatus <10MinutesNo makeup timefor theweekVoiceInteractionsHandled >45OnQueue >6.5 HoursJunescorecardtotalpoints 4+DrankCoffeeTodayNo MissedPunchesfor theWeekOrderedin forlunchJunescorecard9+ IPHLess than5 coachingerrors forthe weekOnQueue >6 HoursNo coachingerrors for theprevious dayEmail AVGHandletime < 5.5MinutesJunescorecardQA above90%No CallOuts forthe WeekAvailableStatus <4 MinutesEmailsHandled> 25AverageVoiceACW < 3.5MinutesOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Has beenwith CC4+ yearsCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedLess than5 coachingerrors forthe weekNotResponding= 0Has beenwith CC2+ yearsDesigneraccommodateda request sentvia LE orChatterClockedin on timefor thedayAwayStatus <10MinutesNo makeup timefor theweekVoiceInteractionsHandled >45OnQueue >6.5 HoursJunescorecardtotalpoints 4+DrankCoffeeTodayNo MissedPunchesfor theWeekOrderedin forlunchJunescorecard9+ IPHLess than5 coachingerrors forthe weekOnQueue >6 HoursNo coachingerrors for theprevious dayEmail AVGHandletime < 5.5MinutesJunescorecardQA above90%No CallOuts forthe WeekAvailableStatus <4 MinutesEmailsHandled> 25AverageVoiceACW < 3.5MinutesOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Has beenwith CC4+ yearsCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contacted

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Less than 5 coaching errors for the week
  2. Not Responding = 0
  3. Has been with CC 2+ years
  4. Designer accommodated a request sent via LE or Chatter
  5. Clocked in on time for the day
  6. Away Status < 10 Minutes
  7. No make up time for the week
  8. Voice Interactions Handled > 45
  9. On Queue > 6.5 Hours
  10. June scorecard total points 4+
  11. Drank Coffee Today
  12. No Missed Punches for the Week
  13. Ordered in for lunch
  14. June scorecard 9+ IPH
  15. Less than 5 coaching errors for the week
  16. On Queue > 6 Hours
  17. No coaching errors for the previous day
  18. Email AVG Handle time < 5.5 Minutes
  19. June scorecard QA above 90%
  20. No Call Outs for the Week
  21. Available Status < 4 Minutes
  22. Emails Handled > 25
  23. Average Voice ACW < 3.5 Minutes
  24. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  25. Has been with CC 4+ years
  26. Called a lead or customer that another CL or management asked in Slack to be contacted