Email AVGHandletime < 5.5MinutesClockedin on timefor thedayNotResponding= 0OnQueue >6 HoursNo makeup timefor theweekNo MissedPunchesfor theWeekLess than5 coachingerrors forthe weekOrderedin forlunchVoiceInteractionsHandled >45No coachingerrors for theprevious dayHas beenwith CC4+ yearsHas beenwith CC2+ yearsDrankCoffeeTodayDesigneraccommodateda request sentvia LE orChatterAwayStatus <10MinutesOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!EmailsHandled> 25AvailableStatus <4 MinutesNo CallOuts forthe WeekJunescorecardtotalpoints 4+Called a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedAverageVoiceACW < 3.5MinutesJunescorecardQA above90%OnQueue >6.5 HoursJunescorecard9+ IPHLess than5 coachingerrors forthe weekEmail AVGHandletime < 5.5MinutesClockedin on timefor thedayNotResponding= 0OnQueue >6 HoursNo makeup timefor theweekNo MissedPunchesfor theWeekLess than5 coachingerrors forthe weekOrderedin forlunchVoiceInteractionsHandled >45No coachingerrors for theprevious dayHas beenwith CC4+ yearsHas beenwith CC2+ yearsDrankCoffeeTodayDesigneraccommodateda request sentvia LE orChatterAwayStatus <10MinutesOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!EmailsHandled> 25AvailableStatus <4 MinutesNo CallOuts forthe WeekJunescorecardtotalpoints 4+Called a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedAverageVoiceACW < 3.5MinutesJunescorecardQA above90%OnQueue >6.5 HoursJunescorecard9+ IPHLess than5 coachingerrors forthe week

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Email AVG Handle time < 5.5 Minutes
  2. Clocked in on time for the day
  3. Not Responding = 0
  4. On Queue > 6 Hours
  5. No make up time for the week
  6. No Missed Punches for the Week
  7. Less than 5 coaching errors for the week
  8. Ordered in for lunch
  9. Voice Interactions Handled > 45
  10. No coaching errors for the previous day
  11. Has been with CC 4+ years
  12. Has been with CC 2+ years
  13. Drank Coffee Today
  14. Designer accommodated a request sent via LE or Chatter
  15. Away Status < 10 Minutes
  16. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  17. Emails Handled > 25
  18. Available Status < 4 Minutes
  19. No Call Outs for the Week
  20. June scorecard total points 4+
  21. Called a lead or customer that another CL or management asked in Slack to be contacted
  22. Average Voice ACW < 3.5 Minutes
  23. June scorecard QA above 90%
  24. On Queue > 6.5 Hours
  25. June scorecard 9+ IPH
  26. Less than 5 coaching errors for the week