AwayStatus <10MinutesOrderedin forlunchNo makeup timefor theweekCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedAverageVoiceACW < 3.5MinutesOnQueue >6.5 HoursVoiceInteractionsHandled >45Junescorecard9+ IPHHas beenwith CC4+ yearsHas beenwith CC2+ yearsDesigneraccommodateda request sentvia LE orChatterLess than5 coachingerrors forthe weekLess than5 coachingerrors forthe weekNotResponding= 0AvailableStatus <4 MinutesJunescorecardQA above90%OnQueue >6 HoursNo coachingerrors for theprevious dayOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!DrankCoffeeTodayEmail AVGHandletime < 5.5MinutesEmailsHandled> 25Clockedin on timefor thedayNo MissedPunchesfor theWeekNo CallOuts forthe WeekJunescorecardtotalpoints 4+AwayStatus <10MinutesOrderedin forlunchNo makeup timefor theweekCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedAverageVoiceACW < 3.5MinutesOnQueue >6.5 HoursVoiceInteractionsHandled >45Junescorecard9+ IPHHas beenwith CC4+ yearsHas beenwith CC2+ yearsDesigneraccommodateda request sentvia LE orChatterLess than5 coachingerrors forthe weekLess than5 coachingerrors forthe weekNotResponding= 0AvailableStatus <4 MinutesJunescorecardQA above90%OnQueue >6 HoursNo coachingerrors for theprevious dayOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!DrankCoffeeTodayEmail AVGHandletime < 5.5MinutesEmailsHandled> 25Clockedin on timefor thedayNo MissedPunchesfor theWeekNo CallOuts forthe WeekJunescorecardtotalpoints 4+

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Away Status < 10 Minutes
  2. Ordered in for lunch
  3. No make up time for the week
  4. Called a lead or customer that another CL or management asked in Slack to be contacted
  5. Average Voice ACW < 3.5 Minutes
  6. On Queue > 6.5 Hours
  7. Voice Interactions Handled > 45
  8. June scorecard 9+ IPH
  9. Has been with CC 4+ years
  10. Has been with CC 2+ years
  11. Designer accommodated a request sent via LE or Chatter
  12. Less than 5 coaching errors for the week
  13. Less than 5 coaching errors for the week
  14. Not Responding = 0
  15. Available Status < 4 Minutes
  16. June scorecard QA above 90%
  17. On Queue > 6 Hours
  18. No coaching errors for the previous day
  19. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  20. Drank Coffee Today
  21. Email AVG Handle time < 5.5 Minutes
  22. Emails Handled > 25
  23. Clocked in on time for the day
  24. No Missed Punches for the Week
  25. No Call Outs for the Week
  26. June scorecard total points 4+