Designeraccommodateda request sentvia LE orChatterJunescorecardtotalpoints 4+AverageVoiceACW < 3.5MinutesEmail AVGHandletime < 5.5MinutesOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Junescorecard9+ IPHEmailsHandled> 25NotResponding= 0No MissedPunchesfor theWeekClockedin on timefor thedayOnQueue >6 HoursNo CallOuts forthe WeekLess than5 coachingerrors forthe weekLess than5 coachingerrors forthe weekAwayStatus <10MinutesHas beenwith CC2+ yearsVoiceInteractionsHandled >45No coachingerrors for theprevious dayCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedHas beenwith CC4+ yearsJunescorecardQA above90%DrankCoffeeTodayOnQueue >6.5 HoursOrderedin forlunchAvailableStatus <4 MinutesNo makeup timefor theweekDesigneraccommodateda request sentvia LE orChatterJunescorecardtotalpoints 4+AverageVoiceACW < 3.5MinutesEmail AVGHandletime < 5.5MinutesOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Junescorecard9+ IPHEmailsHandled> 25NotResponding= 0No MissedPunchesfor theWeekClockedin on timefor thedayOnQueue >6 HoursNo CallOuts forthe WeekLess than5 coachingerrors forthe weekLess than5 coachingerrors forthe weekAwayStatus <10MinutesHas beenwith CC2+ yearsVoiceInteractionsHandled >45No coachingerrors for theprevious dayCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedHas beenwith CC4+ yearsJunescorecardQA above90%DrankCoffeeTodayOnQueue >6.5 HoursOrderedin forlunchAvailableStatus <4 MinutesNo makeup timefor theweek

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Designer accommodated a request sent via LE or Chatter
  2. June scorecard total points 4+
  3. Average Voice ACW < 3.5 Minutes
  4. Email AVG Handle time < 5.5 Minutes
  5. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  6. June scorecard 9+ IPH
  7. Emails Handled > 25
  8. Not Responding = 0
  9. No Missed Punches for the Week
  10. Clocked in on time for the day
  11. On Queue > 6 Hours
  12. No Call Outs for the Week
  13. Less than 5 coaching errors for the week
  14. Less than 5 coaching errors for the week
  15. Away Status < 10 Minutes
  16. Has been with CC 2+ years
  17. Voice Interactions Handled > 45
  18. No coaching errors for the previous day
  19. Called a lead or customer that another CL or management asked in Slack to be contacted
  20. Has been with CC 4+ years
  21. June scorecard QA above 90%
  22. Drank Coffee Today
  23. On Queue > 6.5 Hours
  24. Ordered in for lunch
  25. Available Status < 4 Minutes
  26. No make up time for the week