No CallOuts forthe WeekEmailsHandled> 25Email AVGHandletime < 5.5MinutesHas beenwith CC2+ yearsOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!No makeup timefor theweekNo MissedPunchesfor theWeekJunescorecardQA above90%AwayStatus <10MinutesOnQueue >6.5 HoursAverageVoiceACW < 3.5MinutesCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedDrankCoffeeTodayLess than5 coachingerrors forthe weekDesigneraccommodateda request sentvia LE orChatterAvailableStatus <4 MinutesNotResponding= 0Orderedin forlunchHas beenwith CC4+ yearsLess than5 coachingerrors forthe weekJunescorecardtotalpoints 4+VoiceInteractionsHandled >45OnQueue >6 HoursClockedin on timefor thedayNo coachingerrors for theprevious dayJunescorecard9+ IPHNo CallOuts forthe WeekEmailsHandled> 25Email AVGHandletime < 5.5MinutesHas beenwith CC2+ yearsOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!No makeup timefor theweekNo MissedPunchesfor theWeekJunescorecardQA above90%AwayStatus <10MinutesOnQueue >6.5 HoursAverageVoiceACW < 3.5MinutesCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedDrankCoffeeTodayLess than5 coachingerrors forthe weekDesigneraccommodateda request sentvia LE orChatterAvailableStatus <4 MinutesNotResponding= 0Orderedin forlunchHas beenwith CC4+ yearsLess than5 coachingerrors forthe weekJunescorecardtotalpoints 4+VoiceInteractionsHandled >45OnQueue >6 HoursClockedin on timefor thedayNo coachingerrors for theprevious dayJunescorecard9+ IPH

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Call Outs for the Week
  2. Emails Handled > 25
  3. Email AVG Handle time < 5.5 Minutes
  4. Has been with CC 2+ years
  5. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  6. No make up time for the week
  7. No Missed Punches for the Week
  8. June scorecard QA above 90%
  9. Away Status < 10 Minutes
  10. On Queue > 6.5 Hours
  11. Average Voice ACW < 3.5 Minutes
  12. Called a lead or customer that another CL or management asked in Slack to be contacted
  13. Drank Coffee Today
  14. Less than 5 coaching errors for the week
  15. Designer accommodated a request sent via LE or Chatter
  16. Available Status < 4 Minutes
  17. Not Responding = 0
  18. Ordered in for lunch
  19. Has been with CC 4+ years
  20. Less than 5 coaching errors for the week
  21. June scorecard total points 4+
  22. Voice Interactions Handled > 45
  23. On Queue > 6 Hours
  24. Clocked in on time for the day
  25. No coaching errors for the previous day
  26. June scorecard 9+ IPH