JunescorecardQA above90%No CallOuts forthe WeekCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedOnQueue >6 HoursVoiceInteractionsHandled >45Has beenwith CC4+ yearsDesigneraccommodateda request sentvia LE orChatterOrderedin forlunchNotResponding= 0AverageVoiceACW < 3.5MinutesLess than5 coachingerrors forthe weekNo MissedPunchesfor theWeekJunescorecardtotalpoints 4+No makeup timefor theweekHas beenwith CC2+ yearsNo coachingerrors for theprevious dayEmail AVGHandletime < 5.5MinutesOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!EmailsHandled> 25Junescorecard9+ IPHAvailableStatus <4 MinutesLess than5 coachingerrors forthe weekOnQueue >6.5 HoursDrankCoffeeTodayClockedin on timefor thedayAwayStatus <10MinutesJunescorecardQA above90%No CallOuts forthe WeekCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedOnQueue >6 HoursVoiceInteractionsHandled >45Has beenwith CC4+ yearsDesigneraccommodateda request sentvia LE orChatterOrderedin forlunchNotResponding= 0AverageVoiceACW < 3.5MinutesLess than5 coachingerrors forthe weekNo MissedPunchesfor theWeekJunescorecardtotalpoints 4+No makeup timefor theweekHas beenwith CC2+ yearsNo coachingerrors for theprevious dayEmail AVGHandletime < 5.5MinutesOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!EmailsHandled> 25Junescorecard9+ IPHAvailableStatus <4 MinutesLess than5 coachingerrors forthe weekOnQueue >6.5 HoursDrankCoffeeTodayClockedin on timefor thedayAwayStatus <10Minutes

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. June scorecard QA above 90%
  2. No Call Outs for the Week
  3. Called a lead or customer that another CL or management asked in Slack to be contacted
  4. On Queue > 6 Hours
  5. Voice Interactions Handled > 45
  6. Has been with CC 4+ years
  7. Designer accommodated a request sent via LE or Chatter
  8. Ordered in for lunch
  9. Not Responding = 0
  10. Average Voice ACW < 3.5 Minutes
  11. Less than 5 coaching errors for the week
  12. No Missed Punches for the Week
  13. June scorecard total points 4+
  14. No make up time for the week
  15. Has been with CC 2+ years
  16. No coaching errors for the previous day
  17. Email AVG Handle time < 5.5 Minutes
  18. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  19. Emails Handled > 25
  20. June scorecard 9+ IPH
  21. Available Status < 4 Minutes
  22. Less than 5 coaching errors for the week
  23. On Queue > 6.5 Hours
  24. Drank Coffee Today
  25. Clocked in on time for the day
  26. Away Status < 10 Minutes