AverageVoiceACW < 3.5MinutesJunescorecardQA above90%Called a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedEmailsHandled> 25OnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Junescorecardtotalpoints 4+Designeraccommodateda request sentvia LE orChatterOnQueue >6.5 HoursAvailableStatus <4 MinutesNo makeup timefor theweekNo MissedPunchesfor theWeekDrankCoffeeTodayJunescorecard9+ IPHNo CallOuts forthe WeekLess than5 coachingerrors forthe weekLess than5 coachingerrors forthe weekHas beenwith CC2+ yearsOrderedin forlunchVoiceInteractionsHandled >45Email AVGHandletime < 5.5MinutesNo coachingerrors for theprevious dayAwayStatus <10MinutesHas beenwith CC4+ yearsNotResponding= 0Clockedin on timefor thedayOnQueue >6 HoursAverageVoiceACW < 3.5MinutesJunescorecardQA above90%Called a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedEmailsHandled> 25OnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Junescorecardtotalpoints 4+Designeraccommodateda request sentvia LE orChatterOnQueue >6.5 HoursAvailableStatus <4 MinutesNo makeup timefor theweekNo MissedPunchesfor theWeekDrankCoffeeTodayJunescorecard9+ IPHNo CallOuts forthe WeekLess than5 coachingerrors forthe weekLess than5 coachingerrors forthe weekHas beenwith CC2+ yearsOrderedin forlunchVoiceInteractionsHandled >45Email AVGHandletime < 5.5MinutesNo coachingerrors for theprevious dayAwayStatus <10MinutesHas beenwith CC4+ yearsNotResponding= 0Clockedin on timefor thedayOnQueue >6 Hours

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Average Voice ACW < 3.5 Minutes
  2. June scorecard QA above 90%
  3. Called a lead or customer that another CL or management asked in Slack to be contacted
  4. Emails Handled > 25
  5. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  6. June scorecard total points 4+
  7. Designer accommodated a request sent via LE or Chatter
  8. On Queue > 6.5 Hours
  9. Available Status < 4 Minutes
  10. No make up time for the week
  11. No Missed Punches for the Week
  12. Drank Coffee Today
  13. June scorecard 9+ IPH
  14. No Call Outs for the Week
  15. Less than 5 coaching errors for the week
  16. Less than 5 coaching errors for the week
  17. Has been with CC 2+ years
  18. Ordered in for lunch
  19. Voice Interactions Handled > 45
  20. Email AVG Handle time < 5.5 Minutes
  21. No coaching errors for the previous day
  22. Away Status < 10 Minutes
  23. Has been with CC 4+ years
  24. Not Responding = 0
  25. Clocked in on time for the day
  26. On Queue > 6 Hours