OnQueue >6.5 HoursClockedin on timefor thedayOnQueue >6 HoursCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedNo makeup timefor theweekDesigneraccommodateda request sentvia LE orChatterJunescorecardtotalpoints 4+Orderedin forlunchNo coachingerrors for theprevious dayOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Less than5 coachingerrors forthe weekDrankCoffeeTodayNo CallOuts forthe WeekNotResponding= 0Junescorecard9+ IPHAvailableStatus <4 MinutesLess than5 coachingerrors forthe weekNo MissedPunchesfor theWeekHas beenwith CC2+ yearsVoiceInteractionsHandled >45AwayStatus <10MinutesAverageVoiceACW < 3.5MinutesHas beenwith CC4+ yearsJunescorecardQA above90%EmailsHandled> 25Email AVGHandletime < 5.5MinutesOnQueue >6.5 HoursClockedin on timefor thedayOnQueue >6 HoursCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedNo makeup timefor theweekDesigneraccommodateda request sentvia LE orChatterJunescorecardtotalpoints 4+Orderedin forlunchNo coachingerrors for theprevious dayOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Less than5 coachingerrors forthe weekDrankCoffeeTodayNo CallOuts forthe WeekNotResponding= 0Junescorecard9+ IPHAvailableStatus <4 MinutesLess than5 coachingerrors forthe weekNo MissedPunchesfor theWeekHas beenwith CC2+ yearsVoiceInteractionsHandled >45AwayStatus <10MinutesAverageVoiceACW < 3.5MinutesHas beenwith CC4+ yearsJunescorecardQA above90%EmailsHandled> 25Email AVGHandletime < 5.5Minutes

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. On Queue > 6.5 Hours
  2. Clocked in on time for the day
  3. On Queue > 6 Hours
  4. Called a lead or customer that another CL or management asked in Slack to be contacted
  5. No make up time for the week
  6. Designer accommodated a request sent via LE or Chatter
  7. June scorecard total points 4+
  8. Ordered in for lunch
  9. No coaching errors for the previous day
  10. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  11. Less than 5 coaching errors for the week
  12. Drank Coffee Today
  13. No Call Outs for the Week
  14. Not Responding = 0
  15. June scorecard 9+ IPH
  16. Available Status < 4 Minutes
  17. Less than 5 coaching errors for the week
  18. No Missed Punches for the Week
  19. Has been with CC 2+ years
  20. Voice Interactions Handled > 45
  21. Away Status < 10 Minutes
  22. Average Voice ACW < 3.5 Minutes
  23. Has been with CC 4+ years
  24. June scorecard QA above 90%
  25. Emails Handled > 25
  26. Email AVG Handle time < 5.5 Minutes