No CallOuts forthe WeekLess than5 coachingerrors forthe weekNo coachingerrors for theprevious dayAvailableStatus <4 MinutesNo makeup timefor theweekOnQueue >6.5 HoursHas beenwith CC2+ yearsJunescorecardQA above90%Has beenwith CC4+ yearsOrderedin forlunchOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Clockedin on timefor thedayAwayStatus <10MinutesOnQueue >6 HoursCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedEmail AVGHandletime < 5.5MinutesNotResponding= 0No MissedPunchesfor theWeekJunescorecard9+ IPHEmailsHandled> 25DrankCoffeeTodayAverageVoiceACW < 3.5MinutesVoiceInteractionsHandled >45Junescorecardtotalpoints 4+Designeraccommodateda request sentvia LE orChatterLess than5 coachingerrors forthe weekNo CallOuts forthe WeekLess than5 coachingerrors forthe weekNo coachingerrors for theprevious dayAvailableStatus <4 MinutesNo makeup timefor theweekOnQueue >6.5 HoursHas beenwith CC2+ yearsJunescorecardQA above90%Has beenwith CC4+ yearsOrderedin forlunchOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!Clockedin on timefor thedayAwayStatus <10MinutesOnQueue >6 HoursCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedEmail AVGHandletime < 5.5MinutesNotResponding= 0No MissedPunchesfor theWeekJunescorecard9+ IPHEmailsHandled> 25DrankCoffeeTodayAverageVoiceACW < 3.5MinutesVoiceInteractionsHandled >45Junescorecardtotalpoints 4+Designeraccommodateda request sentvia LE orChatterLess than5 coachingerrors forthe week

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Call Outs for the Week
  2. Less than 5 coaching errors for the week
  3. No coaching errors for the previous day
  4. Available Status < 4 Minutes
  5. No make up time for the week
  6. On Queue > 6.5 Hours
  7. Has been with CC 2+ years
  8. June scorecard QA above 90%
  9. Has been with CC 4+ years
  10. Ordered in for lunch
  11. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  12. Clocked in on time for the day
  13. Away Status < 10 Minutes
  14. On Queue > 6 Hours
  15. Called a lead or customer that another CL or management asked in Slack to be contacted
  16. Email AVG Handle time < 5.5 Minutes
  17. Not Responding = 0
  18. No Missed Punches for the Week
  19. June scorecard 9+ IPH
  20. Emails Handled > 25
  21. Drank Coffee Today
  22. Average Voice ACW < 3.5 Minutes
  23. Voice Interactions Handled > 45
  24. June scorecard total points 4+
  25. Designer accommodated a request sent via LE or Chatter
  26. Less than 5 coaching errors for the week