NotResponding= 0JunescorecardQA above90%Clockedin on timefor thedayLess than5 coachingerrors forthe weekNo coachingerrors for theprevious dayAverageVoiceACW < 3.5MinutesDrankCoffeeTodayOrderedin forlunchJunescorecardtotalpoints 4+EmailsHandled> 25Email AVGHandletime < 5.5MinutesJunescorecard9+ IPHNo CallOuts forthe WeekOnQueue >6.5 HoursLess than5 coachingerrors forthe weekNo makeup timefor theweekOnQueue >6 HoursOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!VoiceInteractionsHandled >45No MissedPunchesfor theWeekCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedHas beenwith CC2+ yearsHas beenwith CC4+ yearsAvailableStatus <4 MinutesAwayStatus <10MinutesDesigneraccommodateda request sentvia LE orChatterNotResponding= 0JunescorecardQA above90%Clockedin on timefor thedayLess than5 coachingerrors forthe weekNo coachingerrors for theprevious dayAverageVoiceACW < 3.5MinutesDrankCoffeeTodayOrderedin forlunchJunescorecardtotalpoints 4+EmailsHandled> 25Email AVGHandletime < 5.5MinutesJunescorecard9+ IPHNo CallOuts forthe WeekOnQueue >6.5 HoursLess than5 coachingerrors forthe weekNo makeup timefor theweekOnQueue >6 HoursOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!VoiceInteractionsHandled >45No MissedPunchesfor theWeekCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedHas beenwith CC2+ yearsHas beenwith CC4+ yearsAvailableStatus <4 MinutesAwayStatus <10MinutesDesigneraccommodateda request sentvia LE orChatter

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Not Responding = 0
  2. June scorecard QA above 90%
  3. Clocked in on time for the day
  4. Less than 5 coaching errors for the week
  5. No coaching errors for the previous day
  6. Average Voice ACW < 3.5 Minutes
  7. Drank Coffee Today
  8. Ordered in for lunch
  9. June scorecard total points 4+
  10. Emails Handled > 25
  11. Email AVG Handle time < 5.5 Minutes
  12. June scorecard 9+ IPH
  13. No Call Outs for the Week
  14. On Queue > 6.5 Hours
  15. Less than 5 coaching errors for the week
  16. No make up time for the week
  17. On Queue > 6 Hours
  18. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  19. Voice Interactions Handled > 45
  20. No Missed Punches for the Week
  21. Called a lead or customer that another CL or management asked in Slack to be contacted
  22. Has been with CC 2+ years
  23. Has been with CC 4+ years
  24. Available Status < 4 Minutes
  25. Away Status < 10 Minutes
  26. Designer accommodated a request sent via LE or Chatter