Has beenwith CC4+ yearsAverageVoiceACW < 3.5MinutesJunescorecard9+ IPHOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!EmailsHandled> 25No makeup timefor theweekOnQueue >6 HoursOnQueue >6.5 HoursAwayStatus <10MinutesLess than5 coachingerrors forthe weekOrderedin forlunchNotResponding= 0JunescorecardQA above90%DrankCoffeeTodayEmail AVGHandletime < 5.5MinutesAvailableStatus <4 MinutesNo coachingerrors for theprevious dayCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedNo MissedPunchesfor theWeekNo CallOuts forthe WeekJunescorecardtotalpoints 4+Less than5 coachingerrors forthe weekClockedin on timefor thedayHas beenwith CC2+ yearsVoiceInteractionsHandled >45Designeraccommodateda request sentvia LE orChatterHas beenwith CC4+ yearsAverageVoiceACW < 3.5MinutesJunescorecard9+ IPHOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!EmailsHandled> 25No makeup timefor theweekOnQueue >6 HoursOnQueue >6.5 HoursAwayStatus <10MinutesLess than5 coachingerrors forthe weekOrderedin forlunchNotResponding= 0JunescorecardQA above90%DrankCoffeeTodayEmail AVGHandletime < 5.5MinutesAvailableStatus <4 MinutesNo coachingerrors for theprevious dayCalled a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedNo MissedPunchesfor theWeekNo CallOuts forthe WeekJunescorecardtotalpoints 4+Less than5 coachingerrors forthe weekClockedin on timefor thedayHas beenwith CC2+ yearsVoiceInteractionsHandled >45Designeraccommodateda request sentvia LE orChatter

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Has been with CC 4+ years
  2. Average Voice ACW < 3.5 Minutes
  3. June scorecard 9+ IPH
  4. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  5. Emails Handled > 25
  6. No make up time for the week
  7. On Queue > 6 Hours
  8. On Queue > 6.5 Hours
  9. Away Status < 10 Minutes
  10. Less than 5 coaching errors for the week
  11. Ordered in for lunch
  12. Not Responding = 0
  13. June scorecard QA above 90%
  14. Drank Coffee Today
  15. Email AVG Handle time < 5.5 Minutes
  16. Available Status < 4 Minutes
  17. No coaching errors for the previous day
  18. Called a lead or customer that another CL or management asked in Slack to be contacted
  19. No Missed Punches for the Week
  20. No Call Outs for the Week
  21. June scorecard total points 4+
  22. Less than 5 coaching errors for the week
  23. Clocked in on time for the day
  24. Has been with CC 2+ years
  25. Voice Interactions Handled > 45
  26. Designer accommodated a request sent via LE or Chatter