Designeraccommodateda request sentvia LE orChatterLess than5 coachingerrors forthe weekHas beenwith CC4+ yearsLess than5 coachingerrors forthe weekNo CallOuts forthe WeekNo MissedPunchesfor theWeekAvailableStatus <4 MinutesNotResponding= 0AverageVoiceACW < 3.5MinutesDrankCoffeeTodayJunescorecardtotalpoints 4+OnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!EmailsHandled> 25OnQueue >6 HoursJunescorecard9+ IPHNo makeup timefor theweekOrderedin forlunchEmail AVGHandletime < 5.5MinutesHas beenwith CC2+ yearsJunescorecardQA above90%Clockedin on timefor thedayVoiceInteractionsHandled >45Called a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedAwayStatus <10MinutesOnQueue >6.5 HoursNo coachingerrors for theprevious dayDesigneraccommodateda request sentvia LE orChatterLess than5 coachingerrors forthe weekHas beenwith CC4+ yearsLess than5 coachingerrors forthe weekNo CallOuts forthe WeekNo MissedPunchesfor theWeekAvailableStatus <4 MinutesNotResponding= 0AverageVoiceACW < 3.5MinutesDrankCoffeeTodayJunescorecardtotalpoints 4+OnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!EmailsHandled> 25OnQueue >6 HoursJunescorecard9+ IPHNo makeup timefor theweekOrderedin forlunchEmail AVGHandletime < 5.5MinutesHas beenwith CC2+ yearsJunescorecardQA above90%Clockedin on timefor thedayVoiceInteractionsHandled >45Called a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedAwayStatus <10MinutesOnQueue >6.5 HoursNo coachingerrors for theprevious day

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
  1. Designer accommodated a request sent via LE or Chatter
  2. Less than 5 coaching errors for the week
  3. Has been with CC 4+ years
  4. Less than 5 coaching errors for the week
  5. No Call Outs for the Week
  6. No Missed Punches for the Week
  7. Available Status < 4 Minutes
  8. Not Responding = 0
  9. Average Voice ACW < 3.5 Minutes
  10. Drank Coffee Today
  11. June scorecard total points 4+
  12. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  13. Emails Handled > 25
  14. On Queue > 6 Hours
  15. June scorecard 9+ IPH
  16. No make up time for the week
  17. Ordered in for lunch
  18. Email AVG Handle time < 5.5 Minutes
  19. Has been with CC 2+ years
  20. June scorecard QA above 90%
  21. Clocked in on time for the day
  22. Voice Interactions Handled > 45
  23. Called a lead or customer that another CL or management asked in Slack to be contacted
  24. Away Status < 10 Minutes
  25. On Queue > 6.5 Hours
  26. No coaching errors for the previous day