Orderedin forlunchJunescorecardQA above90%Less than5 coachingerrors forthe weekAverageVoiceACW < 3.5MinutesNo MissedPunchesfor theWeekOnQueue >6 HoursNo coachingerrors for theprevious dayClockedin on timefor thedayAvailableStatus <4 MinutesOnQueue >6.5 HoursAwayStatus <10MinutesNo makeup timefor theweekDesigneraccommodateda request sentvia LE orChatterNo CallOuts forthe WeekDrankCoffeeTodayOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!VoiceInteractionsHandled >45EmailsHandled> 25Less than5 coachingerrors forthe weekJunescorecardtotalpoints 4+Junescorecard9+ IPHNotResponding= 0Called a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedHas beenwith CC2+ yearsEmail AVGHandletime < 5.5MinutesHas beenwith CC4+ yearsOrderedin forlunchJunescorecardQA above90%Less than5 coachingerrors forthe weekAverageVoiceACW < 3.5MinutesNo MissedPunchesfor theWeekOnQueue >6 HoursNo coachingerrors for theprevious dayClockedin on timefor thedayAvailableStatus <4 MinutesOnQueue >6.5 HoursAwayStatus <10MinutesNo makeup timefor theweekDesigneraccommodateda request sentvia LE orChatterNo CallOuts forthe WeekDrankCoffeeTodayOnWednesdays,We Wear Pink.Lets see yourpink shirtWednesday!VoiceInteractionsHandled >45EmailsHandled> 25Less than5 coachingerrors forthe weekJunescorecardtotalpoints 4+Junescorecard9+ IPHNotResponding= 0Called a lead orcustomer thatanother CL ormanagementasked in Slackto be contactedHas beenwith CC2+ yearsEmail AVGHandletime < 5.5MinutesHas beenwith CC4+ years

Customer Care Bingo Week 2 08/01-08/06 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ordered in for lunch
  2. June scorecard QA above 90%
  3. Less than 5 coaching errors for the week
  4. Average Voice ACW < 3.5 Minutes
  5. No Missed Punches for the Week
  6. On Queue > 6 Hours
  7. No coaching errors for the previous day
  8. Clocked in on time for the day
  9. Available Status < 4 Minutes
  10. On Queue > 6.5 Hours
  11. Away Status < 10 Minutes
  12. No make up time for the week
  13. Designer accommodated a request sent via LE or Chatter
  14. No Call Outs for the Week
  15. Drank Coffee Today
  16. On Wednesdays, We Wear Pink. Lets see your pink shirt Wednesday!
  17. Voice Interactions Handled > 45
  18. Emails Handled > 25
  19. Less than 5 coaching errors for the week
  20. June scorecard total points 4+
  21. June scorecard 9+ IPH
  22. Not Responding = 0
  23. Called a lead or customer that another CL or management asked in Slack to be contacted
  24. Has been with CC 2+ years
  25. Email AVG Handle time < 5.5 Minutes
  26. Has been with CC 4+ years