TroubleshootingDIS or TrueUpCaseCloudPasswordResetAttemptto Publishan ArticleHave acustomercall/chat in onbehalf ofsomeone elseGive 3recognitionsin PaycorResolve anHJ/HB casewith an ErrorMessageGive 3AssistsSend a follow-up email to acustomer witharticlesattachedReceive3assistsSchedule anoutboundcall with acustomerUpdate/InstallHeavyBid orHeavyJobScavenger Huntstarting inV:\Eric.DomenicSmith\Get three“10”SurveyScoresMissingTime CardCaseHave acustomercall in andreference acase numberSchedule acareer devmeeting withAddisonTroubleshootingDIS or TrueUpCaseCloudPasswordResetAttemptto Publishan ArticleHave acustomercall/chat in onbehalf ofsomeone elseGive 3recognitionsin PaycorResolve anHJ/HB casewith an ErrorMessageGive 3AssistsSend a follow-up email to acustomer witharticlesattachedReceive3assistsSchedule anoutboundcall with acustomerUpdate/InstallHeavyBid orHeavyJobScavenger Huntstarting inV:\Eric.DomenicSmith\Get three“10”SurveyScoresMissingTime CardCaseHave acustomercall in andreference acase numberSchedule acareer devmeeting withAddison

HCSS Support Bingo Core - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Troubleshooting DIS or TrueUp Case
  2. Cloud Password Reset
  3. Attempt to Publish an Article
  4. Have a customer call/chat in on behalf of someone else
  5. Give 3 recognitions in Paycor
  6. Resolve an HJ/HB case with an Error Message
  7. Give 3 Assists
  8. Send a follow-up email to a customer with articles attached
  9. Receive 3 assists
  10. Schedule an outbound call with a customer
  11. Update/Install HeavyBid or HeavyJob
  12. Scavenger Hunt starting in V:\Eric.DomenicSmith\
  13. Get three “10” Survey Scores
  14. Missing Time Card Case
  15. Have a customer call in and reference a case number
  16. Schedule a career dev meeting with Addison