CloudPasswordResetUpdate/InstallHeavyBid orHeavyJobTroubleshootingDIS or TrueUpCaseGet three“10”SurveyScoresSchedule anoutboundcall with acustomerSchedule acareer devmeeting withAddisonGive 3recognitionsin PaycorGive 3AssistsAttemptto Publishan ArticleScavenger Huntstarting inV:\Eric.DomenicSmith\Receive3assistsSend a follow-up email to acustomer witharticlesattachedMissingTime CardCaseHave acustomercall in andreference acase numberHave acustomercall/chat in onbehalf ofsomeone elseResolve anHJ/HB casewith an ErrorMessageCloudPasswordResetUpdate/InstallHeavyBid orHeavyJobTroubleshootingDIS or TrueUpCaseGet three“10”SurveyScoresSchedule anoutboundcall with acustomerSchedule acareer devmeeting withAddisonGive 3recognitionsin PaycorGive 3AssistsAttemptto Publishan ArticleScavenger Huntstarting inV:\Eric.DomenicSmith\Receive3assistsSend a follow-up email to acustomer witharticlesattachedMissingTime CardCaseHave acustomercall in andreference acase numberHave acustomercall/chat in onbehalf ofsomeone elseResolve anHJ/HB casewith an ErrorMessage

HCSS Support Bingo Core - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cloud Password Reset
  2. Update/Install HeavyBid or HeavyJob
  3. Troubleshooting DIS or TrueUp Case
  4. Get three “10” Survey Scores
  5. Schedule an outbound call with a customer
  6. Schedule a career dev meeting with Addison
  7. Give 3 recognitions in Paycor
  8. Give 3 Assists
  9. Attempt to Publish an Article
  10. Scavenger Hunt starting in V:\Eric.DomenicSmith\
  11. Receive 3 assists
  12. Send a follow-up email to a customer with articles attached
  13. Missing Time Card Case
  14. Have a customer call in and reference a case number
  15. Have a customer call/chat in on behalf of someone else
  16. Resolve an HJ/HB case with an Error Message