Did youenjoyyour trip?ProactivelydiscusscardbenefitsYou are such agreat customer. Ican waive thefee to expressship your card ifyou'd likemention the$0 fraudliability onyour cardI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSwhere are youplanning ongoing forvacation/haveyou been therebefore?Happyearly/belatedbirthday!I see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRIt wasmypleasure!ask if thecustomer isfamiliar withthe loungelocatorwow...I justnoticed howmany rewardsmiles you haveearned...fantasticCONGRATSONGETTINGTHE NEWVX CARDI hopeyourmovewent well! How areyouenjoyingyour card?Thank you forchecking youralerts from usand respondingso quicklyWISHCUSTOMERHAPPYANNIVERSARYI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Thank youfor being anexcellentcustomersince XXXXAwe, whatkind ofdog isthat?thank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usThank youso much forbeing part ofthe CapitalOne FamilyThank thecustomer fortaking suchgreat care oftheir accountRECAPTHECALLWould you likeme to walk youthrough how todo this online?I hopeyou areenjoyingyour dayDid youenjoyyour trip?ProactivelydiscusscardbenefitsYou are such agreat customer. Ican waive thefee to expressship your card ifyou'd likemention the$0 fraudliability onyour cardI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSwhere are youplanning ongoing forvacation/haveyou been therebefore?Happyearly/belatedbirthday!I see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRIt wasmypleasure!ask if thecustomer isfamiliar withthe loungelocatorwow...I justnoticed howmany rewardsmiles you haveearned...fantasticCONGRATSONGETTINGTHE NEWVX CARDI hopeyourmovewent well! How areyouenjoyingyour card?Thank you forchecking youralerts from usand respondingso quicklyWISHCUSTOMERHAPPYANNIVERSARYI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Thank youfor being anexcellentcustomersince XXXXAwe, whatkind ofdog isthat?thank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usThank youso much forbeing part ofthe CapitalOne FamilyThank thecustomer fortaking suchgreat care oftheir accountRECAPTHECALLWould you likeme to walk youthrough how todo this online?I hopeyou areenjoyingyour day

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you enjoy your trip?
  2. Proactively discuss card benefits
  3. You are such a great customer. I can waive the fee to express ship your card if you'd like
  4. mention the $0 fraud liability on your card
  5. I'm sorry to hear you lost your card. If you have luck like me, you'll find it as soon as I deactivate it.
  6. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  7. DON'T FORGET TO SIGN UP FOR YOUR PRIORITY PASS BENEFITS
  8. where are you planning on going for vacation/have you been there before?
  9. Happy early/belated birthday!
  10. I see that you usually process your payments on time. I will be happy to waive that past due fee on your account MS/MR
  11. It was my pleasure!
  12. ask if the customer is familiar with the lounge locator
  13. wow...I just noticed how many rewards miles you have earned...fantastic
  14. CONGRATS ON GETTING THE NEW VX CARD
  15. I hope your move went well!
  16. How are you enjoying your card?
  17. Thank you for checking your alerts from us and responding so quickly
  18. WISH CUSTOMER HAPPY ANNIVERSARY
  19. I noticed this is a new account, did you have any questions about your rewards or benefits?
  20. Thank you for being an excellent customer since XXXX
  21. Awe, what kind of dog is that?
  22. thank you for choosing capitalone...we know you have choices out there and we appreciate you choosing us
  23. Thank you so much for being part of the Capital One Family
  24. Thank the customer for taking such great care of their account
  25. RECAP THE CALL
  26. Would you like me to walk you through how to do this online?
  27. I hope you are enjoying your day