Did youenjoyyour trip?Would you likeme to walk youthrough how todo this online?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomethank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usRECAPTHECALLThank you forchecking youralerts from usand respondingso quicklyI see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.You are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeThank thecustomer fortaking suchgreat care oftheir accountThank youso much forbeing part ofthe CapitalOne FamilyHappyearly/belatedbirthday!It wasmypleasure!wow...I justnoticed howmany rewardsmiles you haveearned...fantasticDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?ProactivelydiscusscardbenefitsCONGRATSONGETTINGTHE NEWVX CARDAwe, whatkind ofdog isthat?I hopeyourmovewent well! Thank youfor being anexcellentcustomersince XXXXmention the$0 fraudliability onyour cardwhere are youplanning ongoing forvacation/haveyou been therebefore?ask if thecustomer isfamiliar withthe loungelocatorHow areyouenjoyingyour card?WISHCUSTOMERHAPPYANNIVERSARYI hopeyou areenjoyingyour dayDid youenjoyyour trip?Would you likeme to walk youthrough how todo this online?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomethank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usRECAPTHECALLThank you forchecking youralerts from usand respondingso quicklyI see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.You are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeThank thecustomer fortaking suchgreat care oftheir accountThank youso much forbeing part ofthe CapitalOne FamilyHappyearly/belatedbirthday!It wasmypleasure!wow...I justnoticed howmany rewardsmiles you haveearned...fantasticDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?ProactivelydiscusscardbenefitsCONGRATSONGETTINGTHE NEWVX CARDAwe, whatkind ofdog isthat?I hopeyourmovewent well! Thank youfor being anexcellentcustomersince XXXXmention the$0 fraudliability onyour cardwhere are youplanning ongoing forvacation/haveyou been therebefore?ask if thecustomer isfamiliar withthe loungelocatorHow areyouenjoyingyour card?WISHCUSTOMERHAPPYANNIVERSARYI hopeyou areenjoyingyour day

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did you enjoy your trip?
  2. Would you like me to walk you through how to do this online?
  3. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  4. thank you for choosing capitalone...we know you have choices out there and we appreciate you choosing us
  5. RECAP THE CALL
  6. Thank you for checking your alerts from us and responding so quickly
  7. I see that you usually process your payments on time. I will be happy to waive that past due fee on your account MS/MR
  8. I'm sorry to hear you lost your card. If you have luck like me, you'll find it as soon as I deactivate it.
  9. You are such a great customer. I can waive the fee to express ship your card if you'd like
  10. Thank the customer for taking such great care of their account
  11. Thank you so much for being part of the Capital One Family
  12. Happy early/belated birthday!
  13. It was my pleasure!
  14. wow...I just noticed how many rewards miles you have earned...fantastic
  15. DON'T FORGET TO SIGN UP FOR YOUR PRIORITY PASS BENEFITS
  16. I noticed this is a new account, did you have any questions about your rewards or benefits?
  17. Proactively discuss card benefits
  18. CONGRATS ON GETTING THE NEW VX CARD
  19. Awe, what kind of dog is that?
  20. I hope your move went well!
  21. Thank you for being an excellent customer since XXXX
  22. mention the $0 fraud liability on your card
  23. where are you planning on going for vacation/have you been there before?
  24. ask if the customer is familiar with the lounge locator
  25. How are you enjoying your card?
  26. WISH CUSTOMER HAPPY ANNIVERSARY
  27. I hope you are enjoying your day