CONGRATSONGETTINGTHE NEWVX CARDI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?DON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSwow...I justnoticed howmany rewardsmiles you haveearned...fantasticI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.Awe, whatkind ofdog isthat?Would you likeme to walk youthrough how todo this online?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRDid youenjoyyour trip?WISHCUSTOMERHAPPYANNIVERSARYI hopeyou areenjoyingyour dayThank youso much forbeing part ofthe CapitalOne FamilyThank youfor being anexcellentcustomersince XXXXHappyearly/belatedbirthday!I hopeyourmovewent well! How areyouenjoyingyour card?where are youplanning ongoing forvacation/haveyou been therebefore?Thank you forchecking youralerts from usand respondingso quicklyask if thecustomer isfamiliar withthe loungelocatorYou are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeProactivelydiscusscardbenefitsmention the$0 fraudliability onyour cardRECAPTHECALLIt wasmypleasure!Thank thecustomer fortaking suchgreat care oftheir accountthank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usCONGRATSONGETTINGTHE NEWVX CARDI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?DON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSwow...I justnoticed howmany rewardsmiles you haveearned...fantasticI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.Awe, whatkind ofdog isthat?Would you likeme to walk youthrough how todo this online?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRDid youenjoyyour trip?WISHCUSTOMERHAPPYANNIVERSARYI hopeyou areenjoyingyour dayThank youso much forbeing part ofthe CapitalOne FamilyThank youfor being anexcellentcustomersince XXXXHappyearly/belatedbirthday!I hopeyourmovewent well! How areyouenjoyingyour card?where are youplanning ongoing forvacation/haveyou been therebefore?Thank you forchecking youralerts from usand respondingso quicklyask if thecustomer isfamiliar withthe loungelocatorYou are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeProactivelydiscusscardbenefitsmention the$0 fraudliability onyour cardRECAPTHECALLIt wasmypleasure!Thank thecustomer fortaking suchgreat care oftheir accountthank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing us

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
  1. CONGRATS ON GETTING THE NEW VX CARD
  2. I noticed this is a new account, did you have any questions about your rewards or benefits?
  3. DON'T FORGET TO SIGN UP FOR YOUR PRIORITY PASS BENEFITS
  4. wow...I just noticed how many rewards miles you have earned...fantastic
  5. I'm sorry to hear you lost your card. If you have luck like me, you'll find it as soon as I deactivate it.
  6. Awe, what kind of dog is that?
  7. Would you like me to walk you through how to do this online?
  8. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  9. I see that you usually process your payments on time. I will be happy to waive that past due fee on your account MS/MR
  10. Did you enjoy your trip?
  11. WISH CUSTOMER HAPPY ANNIVERSARY
  12. I hope you are enjoying your day
  13. Thank you so much for being part of the Capital One Family
  14. Thank you for being an excellent customer since XXXX
  15. Happy early/belated birthday!
  16. I hope your move went well!
  17. How are you enjoying your card?
  18. where are you planning on going for vacation/have you been there before?
  19. Thank you for checking your alerts from us and responding so quickly
  20. ask if the customer is familiar with the lounge locator
  21. You are such a great customer. I can waive the fee to express ship your card if you'd like
  22. Proactively discuss card benefits
  23. mention the $0 fraud liability on your card
  24. RECAP THE CALL
  25. It was my pleasure!
  26. Thank the customer for taking such great care of their account
  27. thank you for choosing capitalone...we know you have choices out there and we appreciate you choosing us