WISHCUSTOMERHAPPYANNIVERSARYHow areyouenjoyingyour card?Happyearly/belatedbirthday!It wasmypleasure!Would you likeme to walk youthrough how todo this online?Awe, whatkind ofdog isthat?I hopeyourmovewent well! ProactivelydiscusscardbenefitsRECAPTHECALLwhere are youplanning ongoing forvacation/haveyou been therebefore?You are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeask if thecustomer isfamiliar withthe loungelocatorThank youso much forbeing part ofthe CapitalOne FamilyDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSDid youenjoyyour trip?mention the$0 fraudliability onyour cardCONGRATSONGETTINGTHE NEWVX CARDI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.Thank thecustomer fortaking suchgreat care oftheir accountI hopeyou areenjoyingyour dayThank you forchecking youralerts from usand respondingso quicklyI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?thank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usThank youfor being anexcellentcustomersince XXXXwow...I justnoticed howmany rewardsmiles you haveearned...fantasticWISHCUSTOMERHAPPYANNIVERSARYHow areyouenjoyingyour card?Happyearly/belatedbirthday!It wasmypleasure!Would you likeme to walk youthrough how todo this online?Awe, whatkind ofdog isthat?I hopeyourmovewent well! ProactivelydiscusscardbenefitsRECAPTHECALLwhere are youplanning ongoing forvacation/haveyou been therebefore?You are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeask if thecustomer isfamiliar withthe loungelocatorThank youso much forbeing part ofthe CapitalOne FamilyDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSDid youenjoyyour trip?mention the$0 fraudliability onyour cardCONGRATSONGETTINGTHE NEWVX CARDI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.Thank thecustomer fortaking suchgreat care oftheir accountI hopeyou areenjoyingyour dayThank you forchecking youralerts from usand respondingso quicklyI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?thank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usThank youfor being anexcellentcustomersince XXXXwow...I justnoticed howmany rewardsmiles you haveearned...fantastic

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WISH CUSTOMER HAPPY ANNIVERSARY
  2. How are you enjoying your card?
  3. Happy early/belated birthday!
  4. It was my pleasure!
  5. Would you like me to walk you through how to do this online?
  6. Awe, what kind of dog is that?
  7. I hope your move went well!
  8. Proactively discuss card benefits
  9. RECAP THE CALL
  10. where are you planning on going for vacation/have you been there before?
  11. You are such a great customer. I can waive the fee to express ship your card if you'd like
  12. ask if the customer is familiar with the lounge locator
  13. Thank you so much for being part of the Capital One Family
  14. DON'T FORGET TO SIGN UP FOR YOUR PRIORITY PASS BENEFITS
  15. Did you enjoy your trip?
  16. mention the $0 fraud liability on your card
  17. CONGRATS ON GETTING THE NEW VX CARD
  18. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  19. I see that you usually process your payments on time. I will be happy to waive that past due fee on your account MS/MR
  20. I'm sorry to hear you lost your card. If you have luck like me, you'll find it as soon as I deactivate it.
  21. Thank the customer for taking such great care of their account
  22. I hope you are enjoying your day
  23. Thank you for checking your alerts from us and responding so quickly
  24. I noticed this is a new account, did you have any questions about your rewards or benefits?
  25. thank you for choosing capitalone...we know you have choices out there and we appreciate you choosing us
  26. Thank you for being an excellent customer since XXXX
  27. wow...I just noticed how many rewards miles you have earned...fantastic