I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?I see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSWould you likeme to walk youthrough how todo this online?Thank thecustomer fortaking suchgreat care oftheir accountThank you forchecking youralerts from usand respondingso quicklyThank youso much forbeing part ofthe CapitalOne FamilyProactivelydiscusscardbenefitsmention the$0 fraudliability onyour cardthank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usWISHCUSTOMERHAPPYANNIVERSARYI hopeyourmovewent well! CONGRATSONGETTINGTHE NEWVX CARDI hopeyou areenjoyingyour dayAwe, whatkind ofdog isthat?RECAPTHECALLwow...I justnoticed howmany rewardsmiles you haveearned...fantasticI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.You are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeask if thecustomer isfamiliar withthe loungelocatorwhere are youplanning ongoing forvacation/haveyou been therebefore?Thank youfor being anexcellentcustomersince XXXXHappyearly/belatedbirthday!Did youenjoyyour trip?How areyouenjoyingyour card?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeIt wasmypleasure!I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?I see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSWould you likeme to walk youthrough how todo this online?Thank thecustomer fortaking suchgreat care oftheir accountThank you forchecking youralerts from usand respondingso quicklyThank youso much forbeing part ofthe CapitalOne FamilyProactivelydiscusscardbenefitsmention the$0 fraudliability onyour cardthank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usWISHCUSTOMERHAPPYANNIVERSARYI hopeyourmovewent well! CONGRATSONGETTINGTHE NEWVX CARDI hopeyou areenjoyingyour dayAwe, whatkind ofdog isthat?RECAPTHECALLwow...I justnoticed howmany rewardsmiles you haveearned...fantasticI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.You are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeask if thecustomer isfamiliar withthe loungelocatorwhere are youplanning ongoing forvacation/haveyou been therebefore?Thank youfor being anexcellentcustomersince XXXXHappyearly/belatedbirthday!Did youenjoyyour trip?How areyouenjoyingyour card?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeIt wasmypleasure!

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I noticed this is a new account, did you have any questions about your rewards or benefits?
  2. I see that you usually process your payments on time. I will be happy to waive that past due fee on your account MS/MR
  3. DON'T FORGET TO SIGN UP FOR YOUR PRIORITY PASS BENEFITS
  4. Would you like me to walk you through how to do this online?
  5. Thank the customer for taking such great care of their account
  6. Thank you for checking your alerts from us and responding so quickly
  7. Thank you so much for being part of the Capital One Family
  8. Proactively discuss card benefits
  9. mention the $0 fraud liability on your card
  10. thank you for choosing capitalone...we know you have choices out there and we appreciate you choosing us
  11. WISH CUSTOMER HAPPY ANNIVERSARY
  12. I hope your move went well!
  13. CONGRATS ON GETTING THE NEW VX CARD
  14. I hope you are enjoying your day
  15. Awe, what kind of dog is that?
  16. RECAP THE CALL
  17. wow...I just noticed how many rewards miles you have earned...fantastic
  18. I'm sorry to hear you lost your card. If you have luck like me, you'll find it as soon as I deactivate it.
  19. You are such a great customer. I can waive the fee to express ship your card if you'd like
  20. ask if the customer is familiar with the lounge locator
  21. where are you planning on going for vacation/have you been there before?
  22. Thank you for being an excellent customer since XXXX
  23. Happy early/belated birthday!
  24. Did you enjoy your trip?
  25. How are you enjoying your card?
  26. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  27. It was my pleasure!