I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Awe, whatkind ofdog isthat?Thank youso much forbeing part ofthe CapitalOne FamilyWould you likeme to walk youthrough how todo this online?You are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeDid youenjoyyour trip?WISHCUSTOMERHAPPYANNIVERSARYwhere are youplanning ongoing forvacation/haveyou been therebefore?CONGRATSONGETTINGTHE NEWVX CARDI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI hopeyourmovewent well! It wasmypleasure!I see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRThank you forchecking youralerts from usand respondingso quicklyDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSRECAPTHECALLmention the$0 fraudliability onyour cardThank thecustomer fortaking suchgreat care oftheir accountHow areyouenjoyingyour card?I'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.Proactivelydiscusscardbenefitsask if thecustomer isfamiliar withthe loungelocatorthank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usI hopeyou areenjoyingyour daywow...I justnoticed howmany rewardsmiles you haveearned...fantasticHappyearly/belatedbirthday!Thank youfor being anexcellentcustomersince XXXXI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Awe, whatkind ofdog isthat?Thank youso much forbeing part ofthe CapitalOne FamilyWould you likeme to walk youthrough how todo this online?You are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeDid youenjoyyour trip?WISHCUSTOMERHAPPYANNIVERSARYwhere are youplanning ongoing forvacation/haveyou been therebefore?CONGRATSONGETTINGTHE NEWVX CARDI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI hopeyourmovewent well! It wasmypleasure!I see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRThank you forchecking youralerts from usand respondingso quicklyDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSRECAPTHECALLmention the$0 fraudliability onyour cardThank thecustomer fortaking suchgreat care oftheir accountHow areyouenjoyingyour card?I'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.Proactivelydiscusscardbenefitsask if thecustomer isfamiliar withthe loungelocatorthank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usI hopeyou areenjoyingyour daywow...I justnoticed howmany rewardsmiles you haveearned...fantasticHappyearly/belatedbirthday!Thank youfor being anexcellentcustomersince XXXX

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
  1. I noticed this is a new account, did you have any questions about your rewards or benefits?
  2. Awe, what kind of dog is that?
  3. Thank you so much for being part of the Capital One Family
  4. Would you like me to walk you through how to do this online?
  5. You are such a great customer. I can waive the fee to express ship your card if you'd like
  6. Did you enjoy your trip?
  7. WISH CUSTOMER HAPPY ANNIVERSARY
  8. where are you planning on going for vacation/have you been there before?
  9. CONGRATS ON GETTING THE NEW VX CARD
  10. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  11. I hope your move went well!
  12. It was my pleasure!
  13. I see that you usually process your payments on time. I will be happy to waive that past due fee on your account MS/MR
  14. Thank you for checking your alerts from us and responding so quickly
  15. DON'T FORGET TO SIGN UP FOR YOUR PRIORITY PASS BENEFITS
  16. RECAP THE CALL
  17. mention the $0 fraud liability on your card
  18. Thank the customer for taking such great care of their account
  19. How are you enjoying your card?
  20. I'm sorry to hear you lost your card. If you have luck like me, you'll find it as soon as I deactivate it.
  21. Proactively discuss card benefits
  22. ask if the customer is familiar with the lounge locator
  23. thank you for choosing capitalone...we know you have choices out there and we appreciate you choosing us
  24. I hope you are enjoying your day
  25. wow...I just noticed how many rewards miles you have earned...fantastic
  26. Happy early/belated birthday!
  27. Thank you for being an excellent customer since XXXX