where are youplanning ongoing forvacation/haveyou been therebefore?It wasmypleasure!I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomemention the$0 fraudliability onyour cardRECAPTHECALLWould you likeme to walk youthrough how todo this online?ask if thecustomer isfamiliar withthe loungelocatorHow areyouenjoyingyour card?Thank youso much forbeing part ofthe CapitalOne FamilyProactivelydiscusscardbenefitsI hopeyourmovewent well! You are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeThank youfor being anexcellentcustomersince XXXXI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.Happyearly/belatedbirthday!Awe, whatkind ofdog isthat?WISHCUSTOMERHAPPYANNIVERSARYI hopeyou areenjoyingyour daythank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing uswow...I justnoticed howmany rewardsmiles you haveearned...fantasticThank thecustomer fortaking suchgreat care oftheir accountDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSI see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRCONGRATSONGETTINGTHE NEWVX CARDThank you forchecking youralerts from usand respondingso quicklyI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Did youenjoyyour trip?where are youplanning ongoing forvacation/haveyou been therebefore?It wasmypleasure!I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomemention the$0 fraudliability onyour cardRECAPTHECALLWould you likeme to walk youthrough how todo this online?ask if thecustomer isfamiliar withthe loungelocatorHow areyouenjoyingyour card?Thank youso much forbeing part ofthe CapitalOne FamilyProactivelydiscusscardbenefitsI hopeyourmovewent well! You are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeThank youfor being anexcellentcustomersince XXXXI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.Happyearly/belatedbirthday!Awe, whatkind ofdog isthat?WISHCUSTOMERHAPPYANNIVERSARYI hopeyou areenjoyingyour daythank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing uswow...I justnoticed howmany rewardsmiles you haveearned...fantasticThank thecustomer fortaking suchgreat care oftheir accountDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSI see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRCONGRATSONGETTINGTHE NEWVX CARDThank you forchecking youralerts from usand respondingso quicklyI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Did youenjoyyour trip?

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. where are you planning on going for vacation/have you been there before?
  2. It was my pleasure!
  3. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  4. mention the $0 fraud liability on your card
  5. RECAP THE CALL
  6. Would you like me to walk you through how to do this online?
  7. ask if the customer is familiar with the lounge locator
  8. How are you enjoying your card?
  9. Thank you so much for being part of the Capital One Family
  10. Proactively discuss card benefits
  11. I hope your move went well!
  12. You are such a great customer. I can waive the fee to express ship your card if you'd like
  13. Thank you for being an excellent customer since XXXX
  14. I'm sorry to hear you lost your card. If you have luck like me, you'll find it as soon as I deactivate it.
  15. Happy early/belated birthday!
  16. Awe, what kind of dog is that?
  17. WISH CUSTOMER HAPPY ANNIVERSARY
  18. I hope you are enjoying your day
  19. thank you for choosing capitalone...we know you have choices out there and we appreciate you choosing us
  20. wow...I just noticed how many rewards miles you have earned...fantastic
  21. Thank the customer for taking such great care of their account
  22. DON'T FORGET TO SIGN UP FOR YOUR PRIORITY PASS BENEFITS
  23. I see that you usually process your payments on time. I will be happy to waive that past due fee on your account MS/MR
  24. CONGRATS ON GETTING THE NEW VX CARD
  25. Thank you for checking your alerts from us and responding so quickly
  26. I noticed this is a new account, did you have any questions about your rewards or benefits?
  27. Did you enjoy your trip?