Would you likeme to walk youthrough how todo this online?where are youplanning ongoing forvacation/haveyou been therebefore?How areyouenjoyingyour card?I hopeyourmovewent well! I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI hopeyou areenjoyingyour dayAwe, whatkind ofdog isthat?wow...I justnoticed howmany rewardsmiles you haveearned...fantasticask if thecustomer isfamiliar withthe loungelocatorThank youfor being anexcellentcustomersince XXXXProactivelydiscusscardbenefitsDid youenjoyyour trip?Thank thecustomer fortaking suchgreat care oftheir accountDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSYou are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeThank you forchecking youralerts from usand respondingso quicklymention the$0 fraudliability onyour cardCONGRATSONGETTINGTHE NEWVX CARDIt wasmypleasure!WISHCUSTOMERHAPPYANNIVERSARYRECAPTHECALLHappyearly/belatedbirthday!I see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Thank youso much forbeing part ofthe CapitalOne Familythank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usWould you likeme to walk youthrough how todo this online?where are youplanning ongoing forvacation/haveyou been therebefore?How areyouenjoyingyour card?I hopeyourmovewent well! I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI hopeyou areenjoyingyour dayAwe, whatkind ofdog isthat?wow...I justnoticed howmany rewardsmiles you haveearned...fantasticask if thecustomer isfamiliar withthe loungelocatorThank youfor being anexcellentcustomersince XXXXProactivelydiscusscardbenefitsDid youenjoyyour trip?Thank thecustomer fortaking suchgreat care oftheir accountDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSYou are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeThank you forchecking youralerts from usand respondingso quicklymention the$0 fraudliability onyour cardCONGRATSONGETTINGTHE NEWVX CARDIt wasmypleasure!WISHCUSTOMERHAPPYANNIVERSARYRECAPTHECALLHappyearly/belatedbirthday!I see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Thank youso much forbeing part ofthe CapitalOne Familythank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing us

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Would you like me to walk you through how to do this online?
  2. where are you planning on going for vacation/have you been there before?
  3. How are you enjoying your card?
  4. I hope your move went well!
  5. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  6. I hope you are enjoying your day
  7. Awe, what kind of dog is that?
  8. wow...I just noticed how many rewards miles you have earned...fantastic
  9. ask if the customer is familiar with the lounge locator
  10. Thank you for being an excellent customer since XXXX
  11. Proactively discuss card benefits
  12. Did you enjoy your trip?
  13. Thank the customer for taking such great care of their account
  14. DON'T FORGET TO SIGN UP FOR YOUR PRIORITY PASS BENEFITS
  15. You are such a great customer. I can waive the fee to express ship your card if you'd like
  16. Thank you for checking your alerts from us and responding so quickly
  17. mention the $0 fraud liability on your card
  18. CONGRATS ON GETTING THE NEW VX CARD
  19. It was my pleasure!
  20. WISH CUSTOMER HAPPY ANNIVERSARY
  21. RECAP THE CALL
  22. Happy early/belated birthday!
  23. I see that you usually process your payments on time. I will be happy to waive that past due fee on your account MS/MR
  24. I'm sorry to hear you lost your card. If you have luck like me, you'll find it as soon as I deactivate it.
  25. I noticed this is a new account, did you have any questions about your rewards or benefits?
  26. Thank you so much for being part of the Capital One Family
  27. thank you for choosing capitalone...we know you have choices out there and we appreciate you choosing us