I see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRThank youfor being anexcellentcustomersince XXXXwow...I justnoticed howmany rewardsmiles you haveearned...fantasticWould you likeme to walk youthrough how todo this online?Thank thecustomer fortaking suchgreat care oftheir accountI hopeyou areenjoyingyour dayProactivelydiscusscardbenefitsThank youso much forbeing part ofthe CapitalOne FamilyCONGRATSONGETTINGTHE NEWVX CARDI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.Happyearly/belatedbirthday!DON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSWISHCUSTOMERHAPPYANNIVERSARYI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?RECAPTHECALLHow areyouenjoyingyour card?I hopeyourmovewent well! thank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usIt wasmypleasure!mention the$0 fraudliability onyour cardDid youenjoyyour trip?where are youplanning ongoing forvacation/haveyou been therebefore?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeask if thecustomer isfamiliar withthe loungelocatorYou are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeThank you forchecking youralerts from usand respondingso quicklyAwe, whatkind ofdog isthat?I see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRThank youfor being anexcellentcustomersince XXXXwow...I justnoticed howmany rewardsmiles you haveearned...fantasticWould you likeme to walk youthrough how todo this online?Thank thecustomer fortaking suchgreat care oftheir accountI hopeyou areenjoyingyour dayProactivelydiscusscardbenefitsThank youso much forbeing part ofthe CapitalOne FamilyCONGRATSONGETTINGTHE NEWVX CARDI'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.Happyearly/belatedbirthday!DON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSWISHCUSTOMERHAPPYANNIVERSARYI noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?RECAPTHECALLHow areyouenjoyingyour card?I hopeyourmovewent well! thank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usIt wasmypleasure!mention the$0 fraudliability onyour cardDid youenjoyyour trip?where are youplanning ongoing forvacation/haveyou been therebefore?I understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeask if thecustomer isfamiliar withthe loungelocatorYou are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeThank you forchecking youralerts from usand respondingso quicklyAwe, whatkind ofdog isthat?

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I see that you usually process your payments on time. I will be happy to waive that past due fee on your account MS/MR
  2. Thank you for being an excellent customer since XXXX
  3. wow...I just noticed how many rewards miles you have earned...fantastic
  4. Would you like me to walk you through how to do this online?
  5. Thank the customer for taking such great care of their account
  6. I hope you are enjoying your day
  7. Proactively discuss card benefits
  8. Thank you so much for being part of the Capital One Family
  9. CONGRATS ON GETTING THE NEW VX CARD
  10. I'm sorry to hear you lost your card. If you have luck like me, you'll find it as soon as I deactivate it.
  11. Happy early/belated birthday!
  12. DON'T FORGET TO SIGN UP FOR YOUR PRIORITY PASS BENEFITS
  13. WISH CUSTOMER HAPPY ANNIVERSARY
  14. I noticed this is a new account, did you have any questions about your rewards or benefits?
  15. RECAP THE CALL
  16. How are you enjoying your card?
  17. I hope your move went well!
  18. thank you for choosing capitalone...we know you have choices out there and we appreciate you choosing us
  19. It was my pleasure!
  20. mention the $0 fraud liability on your card
  21. Did you enjoy your trip?
  22. where are you planning on going for vacation/have you been there before?
  23. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  24. ask if the customer is familiar with the lounge locator
  25. You are such a great customer. I can waive the fee to express ship your card if you'd like
  26. Thank you for checking your alerts from us and responding so quickly
  27. Awe, what kind of dog is that?