Would you likeme to walk youthrough how todo this online?It wasmypleasure!I hopeyourmovewent well! mention the$0 fraudliability onyour cardwhere are youplanning ongoing forvacation/haveyou been therebefore?I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Happyearly/belatedbirthday!How areyouenjoyingyour card?I'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.RECAPTHECALLThank youso much forbeing part ofthe CapitalOne FamilyCONGRATSONGETTINGTHE NEWVX CARDask if thecustomer isfamiliar withthe loungelocatorwow...I justnoticed howmany rewardsmiles you haveearned...fantasticThank thecustomer fortaking suchgreat care oftheir accountThank youfor being anexcellentcustomersince XXXXThank you forchecking youralerts from usand respondingso quicklyProactivelydiscusscardbenefitsI see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI hopeyou areenjoyingyour dayDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSWISHCUSTOMERHAPPYANNIVERSARYthank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usDid youenjoyyour trip?Awe, whatkind ofdog isthat?You are such agreat customer. Ican waive thefee to expressship your card ifyou'd likeWould you likeme to walk youthrough how todo this online?It wasmypleasure!I hopeyourmovewent well! mention the$0 fraudliability onyour cardwhere are youplanning ongoing forvacation/haveyou been therebefore?I noticed this is anew account, didyou have anyquestions aboutyour rewards orbenefits?Happyearly/belatedbirthday!How areyouenjoyingyour card?I'm sorry to hearyou lost your card.If you have lucklike me, you'll findit as soon as Ideactivate it.RECAPTHECALLThank youso much forbeing part ofthe CapitalOne FamilyCONGRATSONGETTINGTHE NEWVX CARDask if thecustomer isfamiliar withthe loungelocatorwow...I justnoticed howmany rewardsmiles you haveearned...fantasticThank thecustomer fortaking suchgreat care oftheir accountThank youfor being anexcellentcustomersince XXXXThank you forchecking youralerts from usand respondingso quicklyProactivelydiscusscardbenefitsI see that you usuallyprocess yourpayments on time. Iwill be happy towaive that past duefee on your accountMS/MRI understandgetting a past duefee/interest chargeyou weren'texpecting can beworrisomeI hopeyou areenjoyingyour dayDON'T FORGETTO SIGN UP FORYOUR PRIORITYPASS BENEFITSWISHCUSTOMERHAPPYANNIVERSARYthank you forchoosingcapitalone...we knowyou have choices outthere and weappreciate youchoosing usDid youenjoyyour trip?Awe, whatkind ofdog isthat?You are such agreat customer. Ican waive thefee to expressship your card ifyou'd like

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Would you like me to walk you through how to do this online?
  2. It was my pleasure!
  3. I hope your move went well!
  4. mention the $0 fraud liability on your card
  5. where are you planning on going for vacation/have you been there before?
  6. I noticed this is a new account, did you have any questions about your rewards or benefits?
  7. Happy early/belated birthday!
  8. How are you enjoying your card?
  9. I'm sorry to hear you lost your card. If you have luck like me, you'll find it as soon as I deactivate it.
  10. RECAP THE CALL
  11. Thank you so much for being part of the Capital One Family
  12. CONGRATS ON GETTING THE NEW VX CARD
  13. ask if the customer is familiar with the lounge locator
  14. wow...I just noticed how many rewards miles you have earned...fantastic
  15. Thank the customer for taking such great care of their account
  16. Thank you for being an excellent customer since XXXX
  17. Thank you for checking your alerts from us and responding so quickly
  18. Proactively discuss card benefits
  19. I see that you usually process your payments on time. I will be happy to waive that past due fee on your account MS/MR
  20. I understand getting a past due fee/interest charge you weren't expecting can be worrisome
  21. I hope you are enjoying your day
  22. DON'T FORGET TO SIGN UP FOR YOUR PRIORITY PASS BENEFITS
  23. WISH CUSTOMER HAPPY ANNIVERSARY
  24. thank you for choosing capitalone...we know you have choices out there and we appreciate you choosing us
  25. Did you enjoy your trip?
  26. Awe, what kind of dog is that?
  27. You are such a great customer. I can waive the fee to express ship your card if you'd like